Muhummad Uwais Khilji (do a google search on companies he is associated with) has a pattern. Build up a business, then stop fulfilling orders, then declare insolvency. Done this twice, halfway though... See more
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See what reviewers are saying
Ordered 2 bottles of aftershave took account of delivery days for delays due to postal strikes but the items came in 2 separate deliverys. Got worried when only 1 turned up but after emailing was i... See more
clear description of the product . The price was better than other companies. Free delivery within 3 days of ordering. so it only remains to say thank you Fragrance for my two bottles of obsession af... See more
I have several birthdays all at once in March. I used the filter to see what fragrances and aftershave was on offer. Got some really excellent discounted products at very good prices. Each product has... See more
Company details
Information provided by various external sources
Home page | Buy Perfume, Cologne, Gift set for Women and Men | Fragrance Avenue
Contact info
United Kingdom
- www.fragranceavenue.co.uk
3.1
Average
587 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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I ordered the second bottle of Clinique…
I ordered the second bottle of Clinique dramatically different moisturiser for my Mum as that’s her choice for skin care...It’s 20/25%cheaper than buying from a shop so a really good saving, I will continue to order from Fragranceavenue thank you
December 17, 2022
Unprompted review
Great Place
Super easy website to navigate. Excellent range of products and very reasonably priced. Will definitely use agin.
December 9, 2022
Great value product
I was pleased with my purchase - competitively priced fragrance and simple to use website.
December 14, 2022
Not impressed
Ordered on 5 December. Items arrived 17 days later on 22nd, and one of the two was not what i ordered. Two orders placed on 8th with other firms arrived in 4 days.
December 5, 2022
Reply from Fragranceavenue
Hi, i'm really sorry for the experience you have received. If you could kindly email our customer service department: help@lookincredible.co.uk with your full name and order number so we can chase this up for you, alternatively our contact number for customer services is 0330 1222 235- phone lines are open Monday-Friday 10:30am till 5pm, once again we are ever so sorry for the delay in response.
Thank you.
Thank you. Great communication and service.i fully recommend you. I emailed and you answered my question promptly.
January 2, 2023
Happy customer
The reviews on this company are not very good but I have found that the two times I have ordered from them the item was really good value and delivered within the time stated so I have no regrets using them.
December 24, 2022
Great price really satisfied
January 3, 2023
Ordered 2 fragrances on 26th, still nothing
Ordered 2 fragrances on the 26th, Received the cheaper one but the expensive one hasn't even been dispatched to this day, 3rd. Emailed them 4 times for them to reply 5 days later with little to no information. They say their warehouse has been closed but how did the send the first fragrance 🤔 I recommend not to buy with this company. If you do never buy multiple items. Oh and calling them gets you no where as you'll be listening to classical music for the whole time you're in call with them. Terrible unprofessional company. Fragrance Avenue 💩
Update: 10th January
Received this email
Hi There,
Thank you for your custom.
I'm very sorry you have not yet received part of this order.
Unfortunately, having looked into this I can confirm that the tracking number has not been updated so we have now declared this item as a missing order.
Due to this being the case please confirm if you would like a replacement item or a refund?
Once again, please accept our sincere apologies for this matter.
To this day they don't answer their calls & item is out of stock
December 26, 2022
Unprompted review
Reply from Fragranceavenue
Hi, I am really sorry for the troubles you have faced. If you could kindly email: help@lookincredible.co.uk and provide us with your full name as well as order number so we can investigate this matter further. Alternatively, you are able to contact us on: 0330 1222 235, our phone lines operate between 10 am up until 5 pm Monday-Friday
Great arrived on time
December 10, 2022
Quickly delivered and came as expected.
December 23, 2022
Great product and customer service.
December 15, 2022
It arrived in time for Christmas
December 19, 2022
Don't order multiple things 8f you expect all the same time
Ordered late November, 3 perfumes. Arrived late December. All 3 items arrived a week apart in separate packaging. All perfumes were same make. Should of arrived together in one order and in a quicker time
November 28, 2022
Reply from Fragranceavenue
Hi, i'm really sorry for the experience you have received. If you could kindly email our customer service department: help@lookincredible.co.uk with your full name and order number so we can chase this up for you, alternatively our contact number for customer services is 0330 1222 235- phone lines are open Monday-Friday 10:30am till 5pm, once again we are ever so sorry for the delay in response.
1☆ 1 to many......AVOID!!
1☆ 1 to many......AVOID!!
Item received an absolutely no smell of it. After numerous emails back an forward they refuse to refund. Saying item is used. How would I have known it had no smell unless I used it.
I am now out the postage back an they want me to pay postage again to return it to me again...AVOID!!!!!!!
October 23, 2022
Unprompted review
Reply from Fragranceavenue
Hi, i'm really sorry for the experience you have received. If you could kindly email our customer service department: help@lookincredible.co.uk with your full name and order number so we can chase this up for you, alternatively our contact number for customer services is 0330 1222 235- phone lines are open Monday-Friday 10:30am till 5pm, once again we are ever so sorry for the delay in response.
Ordered perfume for my daughter on the…
Ordered perfume for my daughter on the 11th of December still no turned up yet
Still hopeful
December 28, 2022
Reply from Fragranceavenue
Hi, the tracking number: 1550 4450 876 221 X shows the item was delivered correctly at 10:42 on Thu 29 Dec 2022 to the address provided.
Kind regards.
Reply from Fragranceavenue
Hi, i'm really sorry for the experience you have received. If you could kindly email our customer service department: help@fragranceavenue.co.uk with your full name and order number so we can chase this up for you, alternatively our contact number for customer services is 0121 630 3352- phone lines are open Monday-Friday 10:30am till 5pm, once again we are ever so sorry for the delay in response.
Cheap and fast
December 22, 2022
5* Thank you....
December 12, 2022
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