Pretty fast shipping and all authentic product with great price. Definitely recommend to buy from here
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Insanely quick shipping and delivery. ! Shocked at how budget friendly the prices are on their website. I was able to get myself, my wife, & both my daughters some of our favorite fragrances for abo... See more
Was good online shop experience very affordable pricing free shipping that was pretty quick too will be returning for more deals in the future .. highly recommend shopping around to few sites like fra... See more
I accidentally ordered a bottle of Dolce and Gabbana instead of Dolce and Gabbana Light Blue. I caught the mistake soon after ordering so tried to contact the company to make the correction but never... See more
Company details
Information provided by various external sources
Fragrance Express has been in business over 20 years and started Internet sales in 1995. FragranceExpress.com offers a wide variety of fragrances, skin care, hair care and other health and beauty items. Our goal is to provide our shoppers with a unique and peace of mind shopping with all Genuine Brands at the lowest possible prices. We carry over 8000 health and beauty. All product sold by FragranceExpress are 100% authentic.
Contact info
United States
- www.fragranceexpress.com
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efficient process from order to…
efficient process from order to receiving the items.
I ordered 5 items
I ordered 5 items, 2 were delivered within 2 week but it's now been 2 more weeks and the remaining 3 items have not been delivered. I've emailed to ask for help in tracking the outstanding items and have not been assisted in tracking the missing items. If someone in your customer service dept sees this could I please be contacted?
Haven't received my order yet and being…
Haven't received my order yet and being asked to review it.
This wasn't the Si Intense I thought I…
This wasn't the Si Intense I thought I was getting. There was one in a black bottle which is what you have pictured. I got the newer version in a clear bottle. They do not smell the same. Very disappointed
EXCELLENT EXPERIENCE
EXCELLENT EXPERIENCE
Ordering from Fragranceexpress was truly an excellent experience. Their website was easy to navigate and order from while their prices were simply better than anybody else. In addition, they offered free shipping, and the order arrived a few days EARLIER than originally scheduled. I highly recommend Fragranceexpress and will definitely look to order from them again, once the item I ordered needs to be replenished.
Great price and fast and free shipping…
Great price and fast and free shipping on a product that is sort of hard to find. Excellent service!
So far; so good!!!
Product arrived very quickly and I have just began to use. So far so good!
Good Company!
I received my hair products in a timely manner and for a good price with no shipping charges.
I never received the product I ordered
I never received the product I ordered, the tracking says it is still in the place of origin and I was issued a refund. I don't know if I can still be expecting it, and am stressing over it a little bit.
The product did not come in its…
The product did not come in its original packaging. The product was taped over the top. It did not meet my expectations based upon your description. I was expecting a brand new product in its original packaging and not something with tape over the top.
I sent an email about my disappointment and never heard one word back so that's why you're getting this bad review.
Be responsive to your customers.
Great!!!!!!
Thank you to Fragranceexpres
Delivery two weeks to Ireland, nothing damaged , very well packed, happy with the product , all perfect condition, 5 stars. will order again.
Ordered this a week ago and it has yet…
Ordered this a week ago and it has yet to ship.
Love the smell and how it makes my hair…
Love the smell and how it makes my hair feel.
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