Exceptional service. Got all my products and they weren’t fake they were the real deal. Seriously people need to tap into this company cos it’s not talked about enough - they literally have the best p... See more
Company replied
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Review summary
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Reviews shaping this summary
Never a problem with this company. Always 100% happy with orders. The huge selection of products. 100% authentic. The competitive prices. No hassles, no worries. The good things are right here.... See more
Company replied
Everything with the store is great!! Starting with the purchase, everything is so simple, choose your items, set up delivery, pay for it and you're done. Then, the prices, and the quality of the... See more
Company replied
To be honest, I was a little skeptical. The price online was significantly less than what I normally pay at Dillards and Macys. I’ve been wearing this cologne for years and my wife really likes the... See more
Company replied
Company details
Written by the company
Shop for fragrances, discount perfume, cologne and gift sets for men and women at Fragrance Shop
Contact info
United States
- www.fragranceshop.com
4.1
Great
769 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 78% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Not Authentic
I had a very disappointing experience with FragranceShop.
I ordered Rasasi Hawas and Mancera Instant Crush, and after receiving them, I immediately noticed something was off. The liquid in the bottles appeared lighter than usual, and the performance was very weak compared to authentic versions I’ve used before — the scent did not last long at all.
As a reseller, I didn’t want to jump to conclusions, so my customers tested the fragrances first. They ended up using about half of the bottles, trying to confirm whether the performance was actually off before complaining. Eventually, they came back and raised concerns as well.
When I brought this issue to FragranceShop, instead of helping resolve the situation, they refused to issue a refund simply because the bottles were used — even though the usage was part of verifying the product quality.
Very frustrating experience. I would advise others to be cautious when ordering, especially if you rely on consistency and performance.
I expected better customer support and accountability.
March 31, 2026
Unprompted review
Reply from FragranceShop.com
We’re sorry to hear that you were disappointed with your purchase. All products sold by FragranceShop.com are 100% authentic and sourced from authorized distributors.
We offer a 30-day money-back guarantee, and customers may test a fragrance with a few sprays. However, the photos provided showed that the bottles were more than half empty. Unfortunately, products that have been substantially used are not eligible for return or refund under our return policy.
We understand your concerns, but we were unable to approve the return based on the condition shown in the submitted photos.
The bottle of perfume that I ordered looked USED
The bottle of perfume that I ordered for a gift arrived merely wrapped in bubble wrap/no box, and NO LID on the bottle. It appeared used.
I then saw the fine-print in the description: that I purchased a "Tester" that may arrive without complete packaging. This turned out to be more expensive than if I had purchased NEW direct from the manufacturer distributor.
May 15, 2026
Unprompted review
Reply from FragranceShop.com
We regret that you were dissatisfied with your purchase. As stated in the product description, tester fragrances are brand new and authentic; however, they may be supplied without the original retail packaging or cap. The item was not previously used.
versace fraiche 6.7 oz cologne for men
To be honest, I was a little skeptical. The price online was significantly less than what I normally pay at Dillards and Macys. I’ve been wearing this cologne for years and my wife really likes the way it smells. I was concerned that I would receive a product that didn’t meet my expectation. That the cologne wouldn’t have the fragrance strength or that I would get a phony bottle. My concerns were put to rest when the cologne showed up in the original packaging and in the condition I had hoped for. It smells great and lasts throughout the day, just like buying it from the big box—pricey—store. I can’t comment on others experience but mine was great. The order showed up as promised. I will definitely be making future purchases when the time comes!
May 15, 2026
Unprompted review
Reply from FragranceShop.com
Thank you for taking the time to share your feedback. We appreciate your business and look forward to serving you again in the future
Reply from FragranceShop.com
Thank you for taking the time to share your feedback. We appreciate your business and look forward to serving you again in the future
Took a while for a tracking Number
Took a while for a tracking Number, but I got what I ordered thank you !
June 3, 2026
Unprompted review
Reply from FragranceShop.com
Thank you for taking the time to share your feedback. We appreciate your business and look forward to serving you again in the future
Sweet smelling...
I looked for my perfume online and almost bought it from another company. Then I checked prices and found this company. Ordered it and it came carefully packaged and in the time frame as promised.
May 12, 2026
Unprompted review
Reply from FragranceShop.com
Thank you for taking the time to share your feedback. We appreciate your business and look forward to serving you again in the future
Worth every dollar
I’ve been shopping at the store for many years now , and I could tell you this is the original product,they are affordable they last long shipping is free and fast. They’re the same as if you buy from high-end brand stores.
June 3, 2026
Unprompted review
Reply from FragranceShop.com
Thank you for taking the time to share your feedback. We appreciate your business and look forward to serving you again in the future
Package arrived quickly and I'm perfect…
Package arrived quickly and in perfect condition. Genuine products at a discount!
May 18, 2026
Unprompted review
Reply from FragranceShop.com
Thank you for taking the time to share your feedback. We appreciate your business and look forward to serving you again in the future
The spray pump didn't work
The spray pump didn't work, this company sold a defective product. I wouldn't recommend.
May 30, 2026
Unprompted review
Reply from FragranceShop.com
We are sorry to hear about your experience. Unfortunately, we are unable to locate an order under the name provided here. Please contact our customer service team directly so we may review this matter further.
We do not ship defective products; however, fragrance spray pumps may occasionally need to be pressed several times before they begin working properly. That said, we do offer a 30-day return policy for eligible items. More information can be found here: https://www.fragranceshop.com/customer-service/
Reply from FragranceShop.com
Thank you for taking the time to share your feedback. We appreciate your business and look forward to serving you again in the future
This company has great prices
This company has great prices. My order was sent in a timely order, arrived in great condition and I was pleased with the whole shopping experience.
May 15, 2026
Unprompted review
Reply from FragranceShop.com
Thank you for taking the time to share your feedback. We appreciate your business and look forward to serving you again in the future
Authentic product
It was a birthday present, and although the shipping was delayed, I eventually received an authentic, high-quality product. Thank you!
May 30, 2026
Unprompted review
Reply from FragranceShop.com
Thank you for your feedback. We apologize for the frustration regarding your delivery. We have tried to look up your order under your name but cannot locate it, so we have requested more details from you via Trustpilot.
To clarify, as stated on our Shipping Information Page (https://www.fragranceshop.com/shipping-information/), our Express Shipping is not an overnight service; it takes 2–5 business days (excluding weekends and holidays), compared to 5–10 days for standard.
However, if your order sat unprocessed or missed that 2–5 day window, we want to make it right. Please reply to our Trustpilot message or contact our customer service team directly with your order number so we can look into this immediately.
Horrible experience
Horrible experience. Partially Refunded my initial purchase and continue to claim no availability in particular product. When it's actually being sold because a friend placed a order and it was fulfilled. No coupon code or ability to rectify the matter offered. Customer service ignores and lies about inventory. Do not recommend and will be dealing with payment processor to rectify the matter fully.
May 8, 2026
Unprompted review
Reply from FragranceShop.com
Thank you for bringing this to our attention.
We take feedback like this very seriously, but after checking our system, we cannot find any orders or email correspondence under your name (Adrian).
We have just sent you an email through Trustpilot to request more information so we can look into this immediately. We want to make sure this is fully investigated and resolved for you
I ordered 3 different scents and I’m…
I ordered 3 different scents and I’m pleased it’s each. They arrived appropriately packaged and were extremely well priced.
May 20, 2026
Unprompted review
Reply from FragranceShop.com
Thank you for taking the time to share your feedback. We appreciate your business and look forward to serving you again in the future
I was disappointed with the taste that…
I was disappointed with the taste that was wet and the taste was different and not that great!
May 21, 2026
Unprompted review
Reply from FragranceShop.com
Thank you for your feedback.
However, it looks like this review might have been left for the wrong business. We only sell perfumes, so this doesn't seem related to our products at all!
If you did purchase a fragrance from us and have a question about your order, please feel free to reach out to our customer service team directly so we can look into it for you.
Excellent experience
Fast shipping and delivery. Product exactly as advertised. Easy company to deal with.
May 12, 2026
Unprompted review
Reply from FragranceShop.com
Thank you for taking the time to share your feedback. We appreciate your business and look forward to serving you again in the future
I thought the perfume I've been using…
I thought the perfume I've been using for the last 40 years had been discontinued. Much to my surprise, I found it on your website, and it was priced at about half of what I had previously paid. I'm a happy customer!
May 28, 2026
Unprompted review
Reply from FragranceShop.com
Thank you for taking the time to share your feedback. We appreciate your business and look forward to serving you again in the future
ALIEN a great fragrance.
I have been wearing Alien for a very long time and it is the only scent I've ever worn that men have stopped me and asked "What are you wearing and that they would like to buy some for their better half". I appreciated your service and was very happy when it arrived. Thank you
Judi
May 21, 2026
Unprompted review
Reply from FragranceShop.com
Thank you for taking the time to share your feedback. We appreciate your business and look forward to serving you again in the future
Everything went well!
Everything went well!! I haven’t had this for so long. We love it! So glad I found you and my perfume.
Thank you!!
May 27, 2026
Unprompted review
Reply from FragranceShop.com
Thank you for taking the time to share your feedback. We appreciate your business and look forward to serving you again in the future
Reply from FragranceShop.com
Thank you for taking the time to share your feedback. We appreciate your business and look forward to serving you again in the future
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