Exceptional service. Got all my products and they weren’t fake they were the real deal. Seriously people need to tap into this company cos it’s not talked about enough - they literally have the best p... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Never a problem with this company. Always 100% happy with orders. The huge selection of products. 100% authentic. The competitive prices. No hassles, no worries. The good things are right here.... See more
Company replied
Everything with the store is great!! Starting with the purchase, everything is so simple, choose your items, set up delivery, pay for it and you're done. Then, the prices, and the quality of the... See more
Company replied
To be honest, I was a little skeptical. The price online was significantly less than what I normally pay at Dillards and Macys. I’ve been wearing this cologne for years and my wife really likes the... See more
Company replied
Company details
Written by the company
Shop for fragrances, discount perfume, cologne and gift sets for men and women at Fragrance Shop
Contact info
United States
- www.fragranceshop.com
4.1
Great
769 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 78% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from FragranceShop.com
Thank you for taking the time to share your feedback. We appreciate your business and look forward to serving you again in the future
Extremely happy with my purchases
Extremely happy with my purchases. Super fast shipping and they were as described at a very low price. Would definitely recommend. Thank you so much!!
May 1, 2026
Unprompted review
Reply from FragranceShop.com
Thank you for taking the time to share your feedback. We appreciate your business and look forward to serving you again in the future
I’ve made a few purchases from this…
I’ve made a few purchases from this site. So far, everything has been amazing! Great prices and shipping.
May 19, 2026
Unprompted review
Reply from FragranceShop.com
Thank you for taking the time to share your feedback. We appreciate your business and look forward to serving you again in the future
TAIWANNn #1
May 5, 2026
Unprompted review
Reply from FragranceShop.com
Thank you for taking the time to share your feedback. We appreciate your business and look forward to serving you again in the future
Great product at the best price
Great product at the best price. Excellent customer service, too. I'll be back for other perfume buys!
May 4, 2026
Unprompted review
Reply from FragranceShop.com
Thank you for taking the time to share your feedback. We appreciate your business and look forward to serving you again in the future
Quality products at great prices!
May 14, 2026
Unprompted review
Reply from FragranceShop.com
Thank you for taking the time to share your feedback. We appreciate your business and look forward to serving you again in the future
Reply from FragranceShop.com
We are sorry to hear that your item arrived leaking. This is certainly not the experience we want for our customers. Please contact our customer service team with your order details and photos of the issue so we can review the matter and assist you further.
RECEIVED EXPIRED PRODUCT!
Received cream in May 2026, the month it EXPIRES!
May 1, 2026
Unprompted review
Reply from FragranceShop.com
We apologize for any concern regarding the perfumed body lotion you received. We understand your concern about the remaining shelf life of the product; however, after checking our current inventory, we did not find an expiration date printed on any of the lotions. All products we sell are fresh and sourced through trusted suppliers. As stated in our return policy, you may return the item for a refund. Please contact our customer service team with your order details, and we will be happy to assist you with the return process.
A week ago I bought a 120ml bottle of…
A week ago I bought a 120ml bottle of Al Haramain Amber Oud Gold Edition. The website seemed legitimate, so I decided to buy it. When the perfume arrived and I opened the box, it had a strong, strange smell, like new Chinese plastic. I thought it couldn't be anything unusual, but then I noticed that the spray nozzle wasn't straight, and the gold metal plate on the front wasn't properly fitted. The scent of the perfume is the same, but it doesn't last as long as it should. I bought a decant of the same perfume, and it doesn't smell the same; there's a slight difference. So, after reading mostly negative reviews on the website, I've come to the conclusion that they sell counterfeit and expired products. I don't expect a refund or anything since I'm from Australia, and returning products is a hassle. I just had a bad experience buying from this website and won't be buying from them again.
May 13, 2026
Unprompted review
Reply from FragranceShop.com
Based on the information provided in your review, we were unable to locate an order in our system. All products sold by FragranceShop.com are authentic and purchased from authorized distributors and trusted suppliers.
We take claims of this nature seriously and would be happy to review this further. Please contact our customer service team with your order number, email address, or any additional purchase details so we can verify the order and assist you accordingly.
Low prices - Matching Quality
Low prices, fast delivery, below expectations perfume. Does not last and fades away too fast.
May 9, 2026
Unprompted review
Reply from FragranceShop.com
Thank you for your feedback. We are glad to hear you were satisfied with our pricing and delivery speed, but we are sorry the fragrance did not meet your expectations. Please note that scent performance can vary based on skin type, environment, and individual body chemistry. If you would like us to review your order further, please contact our customer service team with your order details, and we will be happy to assist.
Love this website
Love this website. My go to site for frags. Packed well and arrives within a week always! Best prices out there!
May 21, 2026
Unprompted review
Reply from FragranceShop.com
Thank you for taking the time to share your feedback. We appreciate your business and look forward to serving you again in the future
Reply from FragranceShop.com
Thank you for taking the time to share your feedback. We appreciate your business and look forward to serving you again in the future
Timely
Timely, and absolutely no problems what so ever. Have now ordered numerous times from them and they are hands on trustworthy! Can't beat their price either!
May 15, 2026
Unprompted review
Reply from FragranceShop.com
Thank you for taking the time to share your feedback. We appreciate your business and look forward to serving you again in the future
Purchase came in a timely manner
Purchase came in a timely manner, well packaged, as advertised. Great price. No issues. Would purchase again!
April 28, 2026
Unprompted review
Reply from FragranceShop.com
Thank you for taking the time to share your feedback. We appreciate your business and look forward to serving you again in the future
Reply from FragranceShop.com
Thank you for taking the time to share your feedback. We appreciate your business and look forward to serving you again in the future
Reply from FragranceShop.com
We are sorry to hear about your concern. We sell only authentic products purchased from authorized distributors and trusted suppliers. Please contact our customer service team with your order details so we can investigate and assist you accordingly.
Very easy and pleasant shopping…
Very easy and pleasant shopping experience. Brand new as advertised.
April 27, 2026
Unprompted review
Reply from FragranceShop.com
Thank you for taking the time to share your feedback. We appreciate your business and look forward to serving you again in the future
Great website to buy from it
Great website to buy from it, good price and genuine colognes.
April 8, 2026
Unprompted review
Reply from FragranceShop.com
Thank you for taking the time to share your feedback. We appreciate your business and look forward to serving you again in the future
Everything with the store is great!
Everything with the store is great!! Starting with the purchase, everything is so simple, choose your items, set up delivery, pay for it and you're done.
Then, the prices, and the quality of the colognes are amazing! I highly
recommend this company, buy your perfumes and colognes here, you'll not regret it, guarantee 👍
Thank you Fragrance shop.
May 14, 2026
Unprompted review
Reply from FragranceShop.com
Thank you for taking the time to share your feedback. We appreciate your business and look forward to serving you again in the future
I have not received my Cologne!
I have not received my Cologne!
Order # 100357076
April 1, 2026
Unprompted review
Reply from FragranceShop.com
According to USPS, your package was delivered on April 17, 2026 at 12:19 PM CT. Proof of delivery has been sent to your email for reference. Should you have any questions or require further assistance, please contact our customer service team.
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