Frank make submitting a claim simple. When you're worried and scared about the health of your beloved family dog, they handle your claim efficiently, liaising directly with the vet and paying our clai... See more
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Review summary
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I’m just about to start my second year with Frank pet insurance. I haven’t needed to call on their services but was happy with my original cover and price . I’ve recently revisited my second year wh... See more
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Very simple process when we unfortunately had to make a claim for our old dog who was attacked by another dog off its lead, they thereafter claimed the money back for the surgery from the other dogs o... See more
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Wow very quick and the email response was very quick almost instant, the gentleman I spoke to on the phone was helpful , informative and patient he understood how worried we were. The claim was s... See more
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Company details
Written by the company
Honest, simple, game-changing pet insurance. We're also majorly pet obsessed, which means we always put your furry friends first.
Contact info
100 Bishopsgate, EC2N 4AG, London, United Kingdom
- info@frankpetinsurance.co.uk
- www.frankpetinsurance.co.uk
4.5
Excellent
998 reviews
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This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Such an easy way to make claims.
March 5, 2026
Reply from Frank Pet Insurance
Hi John,
Thanks for your review!
We’re really glad to hear you found making a claim with Frank so easy. We work hard to keep the process simple and straightforward, so you can focus on your pet.
If you ever need us again, our team will always be here to help.
The Frank Pet Insurance Team.
Absolutely amazing
Absolutely amazing . The staff who I’ve dealt with have been so helpful and supportive. Couldn’t ask for a better service
March 5, 2026
Reply from Frank Pet Insurance
Hi Graham,
Thank you so much for the lovely feedback.
We’re really pleased to hear that the team were helpful and supportive when you needed us. Providing straightforward, caring service is exactly what we aim for at Frank, so it’s great to know your experience reflected that.
Thanks again for your kind words and for choosing Frank.
The Frank Pet Insurance Team.
The company were very helpful when I…
The company were very helpful when I had to make claims, and particularly kind when our beloved dog had to be put to sleep.
March 5, 2026
Reply from Frank Pet Insurance
Hi Julie,
Thank you for your kind words and for taking the time to share your experience.
We’re really glad our team could support you during your claims, and especially during such a difficult time. Losing a pet is never easy, and we’re grateful we could help make things a little easier for you when it mattered most.
Our thoughts are with you, and thank you again for trusting Frank to look after your dog.
The Frank Pet Insurance Team.
Really quick settlement of bills
February 26, 2026
Reply from Frank Pet Insurance
Hi Jenny,
Thank you for your review! We’re really pleased to hear your invoices were settled so quickly, that’s exactly the kind of smooth, no-fuss experience we aim for at Frank.
Our team works hard to keep claims simple and speedy so you can focus on what matters most: your pet. If you ever need anything in the future, we’re always here to help.
The Frank Pet Insurance Team.
Can recommend Frank
I have had awful experiences with insurance companies in the past when it comes to claiming for vet treatment. Frank pet insurance was easy to use when i needed it. The portal was straight forward and assessment fast with payout. Really no hassle and I would recommend.
February 24, 2026
Reply from Frank Pet Insurance
Hi Bonnita,
Thank you so much for your lovely review.
We know claiming can sometimes feel stressful, especially if you’ve had difficult experiences in the past, so we’re really pleased to hear that using Frank was straightforward and hassle-free. That’s exactly how we believe pet insurance should be, simple portal, fast assessment, fast payout, no drama.
Thanks for trusting us with your pet’s cover and for recommending us.
The Frank Pet Insurance Team.
Easy quite & process
February 27, 2026
Reply from Frank Pet Insurance
Hi Michael,
Thanks so much for your feedback! We’re really pleased to hear you found the quote process easy and straightforward, that’s exactly how we think insurance should be.
Clear options and the freedom to tweak your limits without any fuss is what Frank’s all about. If you ever want to review your cover or make changes, you can do it quickly online, or just drop us a message at info@frankpetinsurance.co.uk
and we’ll be happy to help.
The Frank Pet Insurance Team.
So much better than my previous insurance
Amazing company. I wasn't expecting much as no one around me has heard of Frank. Claims are handled super fast and reliable. Even if they don't have a phone number, they handle requests super fast through email. All my claims are made under 1 week. I used Napo before and their service is just horrendous!
Came here to say because it's super hard to insure a senior dog without having to pay excess for every bill! Which is what most big companies do (Many pets etc). Frank gave us a quote of fixed excess and cover all other treatments which works so much more worth it. I just hope my rate next year won't increase unreasonably. So far so good and highly recommend Frank!
February 23, 2026
Reply from Frank Pet Insurance
Hi there!
Wow, thank you so much for taking the time to share this. We’re absolutely delighted to hear you’ve found the switch to Frank such a positive one, especially after a frustrating experience elsewhere.
We know how tricky (and expensive!) it can be insuring a senior dog, so offering fixed excesses and no co-payments on our policies is something we genuinely care about. We work hard to make sure our email support and claims handling are fast, clear, and reliable, so it’s brilliant to hear your claims have been sorted within a week.
Regarding renewal, we always aim to price fairly and transparently, and we’ll let you know in good time before any changes. Thanks again for the recommendation, it really means a lot.
The Frank Pet Insurance Team.
Very quick and easy process
February 24, 2026
Reply from Frank Pet Insurance
Hi there,
Thanks so much for your kind feedback! We’re really pleased to hear you found the claims process very quick and easy, that’s exactly what we aim for when your dog needs care and you’ve got enough on your plate already.
Keeping things simple, clear, and hassle-free is what Frank’s all about.
The Frank Pet Insurance Team.
Would have liked some updates as to…
Would have liked some updates as to progress- having said that , the result was great!
February 19, 2026
Reply from Frank Pet Insurance
Hi Katie,
Thanks for your lovely feedback.
You can track the progress of your claim anytime through your online portal, which shows each step as it moves along.
If you ever need a hand or want us to check anything, just drop us a line at info@frankpetinsurance.co.uk and we’ll be happy to help.
The Frank Pet Insurance Team.
easy to deal with and prompt
February 26, 2026
Reply from Frank Pet Insurance
Hi Heidi,
Thanks so much for your kind words! We’re really pleased to hear you found the claims process easy to deal with and handled promptly, that’s exactly what we aim for when your dog needs support most.
We know claims are often made during stressful moments, so keeping things simple, clear, and quick is always our priority.
The Frank Pet Insurance Team.
Plain english cover
Plain English made sure I got cover needed so easy to change amounts
February 25, 2026
Reply from Frank Pet Insurance
Hi Jacqueline,
Thanks so much for your kind words! We’re delighted to hear the quote journey felt clear and straightforward, making our cover easy to understand and flexible to adjust is exactly what we aim for.
Welcome to Frank!
The Frank Pet Insurance Team.
Reply from Frank Pet Insurance
Hi Marie,
Thanks so much for your brilliant review. We’re delighted to hear your claim was dealt with promptly, excellent is exactly what we aim for.
When your dog needs treatment, speed and clarity really matter, so our team works hard to keep everything moving without fuss. It’s great to know that’s been your experience.
We really appreciate you choosing Frank to protect your four-legged friend.
The Frank Pet Insurance Team.
Great and prompt customer service
Great and prompt customer service. Very helpful too
February 23, 2026
Reply from Frank Pet Insurance
Hi Kerry,
Hi there,
Thank you so much for your lovely review. We’re really pleased to hear you found our customer service both prompt and helpful, that’s exactly what we aim for.
We know how important it is to get clear, straightforward support when it comes to your dog’s insurance, so your feedback truly means a lot to the team. If you ever need anything at all, we’re just an email away at info@frankpetinsurance.co.uk.
Thanks again for choosing Frank.
The Frank Pet Insurance Team.
Quick and easy to set up my policy.
February 22, 2026
Reply from Frank Pet Insurance
Hi Jamie, thank you for your review and welcome to Frank! 🐾
Brilliant service
Wow so quick emailed yday paid out this morning directly to the vet!
I’ve dealt with them over the phone during this claim and email as it was the first claim and I wanted some reassurance I had done everything right, the service was fast officiant professional and tge guy on tge phone was kind and caring about my fur baby all round excellent service 🐾
February 20, 2026
Reply from Frank Pet Insurance
Hi there,
Thanks so much for the brilliant review, we really appreciate you taking the time to share this!
We’re so pleased to hear your claim was paid so quickly and directly to your vet, that’s exactly how it should be. It’s also lovely to know our team could give you reassurance over the phone and by email when you needed it most. We’re pet people too, so being kind and clear really matters to us.
Give your fur baby a gentle cuddle from all of us 🐾
The Frank Pet Insurance Team.
Avoid this company like the plague
Avoid this company like the plague, they will make sure that they never pay out, complete waste of money and time, they will use the pre existing condition excuse every time, they were about as helpful as a chocolate fire guard !!
February 17, 2026
Unprompted review
Reply from Frank Pet Insurance
Hi Carl,
Thank you for your review.
When we assess a claim, our assessors use all of the information provided by you and your vet, including the full clinical history. It is standard practice across the pet insurance industry not to cover pre-existing conditions. This includes any condition that showed signs or symptoms in the 24 months before the policy started, or within the waiting period.
If you feel that the decision was incorrect there is an appeal process. This gives your vets the opportunity to submit further information that may have been missed first time around. Please contact us at claims@frankpetinsurance.co.uk and a member of our team will be happy to help.
The Frank Pet Insurance Team.
Easy convenient i have my first dog…
Easy convenient i have my first dog insured with Frank and more than happy
February 17, 2026
Reply from Frank Pet Insurance
Hi Jan,
Thanks so much for your lovely review and welcome to Frank!
As fellow dog-obsessives, we know how important it is to feel confident about your cover, especially with a new pup. We’re really glad you’re happy with your policy and that we could make the process simple and stress-free.
The Frank Pet Insurance Team.
Reply from Frank Pet Insurance
Hi Shellie,
Thanks so much for your kind words! We’re really pleased to hear you found the information clear and helpful on the call, that’s exactly how we like to keep things at Frank: simple, straight-talking, and easy to understand.
If you ever have any other questions about your cover or need a hand with anything at all, just drop us a line at info@frankpetinsurance.co.uk, we’re always happy to help.
Thanks again for choosing Frank 🐾
The Frank Pet Insurance Team.
Very good!
Unfortunately had to make a claim, but thankfully, all went smoothly, and we were reimbursed what we'd paid to the vets, really quickly.
February 6, 2026
Reply from Frank Pet Insurance
Thank you for your review Rachel, our claims process is very efficient, putting that money back in your pocket is our priority!
Grateful for Frank!
I had a scary experience with my dog which resulted in her spending 24h at the vet. I’ve never had to claim before so I was worried about the process.
Their claims process makes it super clear on how to claim and what you need to make the claim. It’s very easy to submit everything. Frank immediately assessed the claim and contacted the vet. Once the vet had responded, they very quickly got back to me and confirmed it had been approved.
I’m very impressed and grateful that I had Frank to help me with this.
February 13, 2026
Reply from Frank Pet Insurance
Hi Emma, thank you for your review. We are very proud of our speedy claims process and are currently assessing claims within a few days once all relevant information is received from vets.
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