Your product range is excellent. The great variety of other stores that are available through you is also great. Product quality is almost always great. The pricing and offer deals are really g... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The actual app is quite easy to use and not particularly difficult to navigate. The option of changing your payment plan is good but to default the purchase to maximise the interest shouldn’t be defau... See more
Company replied
I think over all frasers is great but its frustrating that offers on Sports direct dint automatically come up on the till when you have frasers plus. You literally have to go through the website point... See more
Quick delivery of items purchased. Speedy returns on items not wanted. Very quick refunds and accounts adjusted. All in all a very efficient and smooth operation. Looking forward to continue shopping... See more
Company details
Written by the company
Frasers Plus is a credit product that lets you spread the cost of your purchases and manage payments easily through the Frasers Plus app, giving you full control whether you shop in‑store or online. You can choose to pay in full after one month interest‑free, use an interest‑free Pay in 3 instalment plan, or spread the cost over 6, 12, 24 or 36 months with a representative APR of 29.9% (variable). If you later decide you’d prefer a longer repayment period, you can also replan a purchase directly within your Frasers Plus account, giving you flexibility to adjust your payments as needed. Further details can be found on our FAQs: https://fgsupporthelp.zendesk.com/hc/en-gb
Contact info
United Kingdom
- www.frasersplus.com
3.6
Average
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 72% of negative reviews
Typically replies within 1 week
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Finance assist and life support
Finance assist and life support. It's a good thing to have frasers assisting your finances.
September 30, 2026
Unprompted review
The service provision was quick and…
The service provision was quick and easy.
September 29, 2026
Unprompted review
Quick and efficient
Quick and efficient, faultless practice.Thank you.
September 29, 2026
Unprompted review
Very good app for shoping on emi basis
Very good app for shoping on emi basis
Loved it
April 1, 2026
Unprompted review
Great service.
I can highly recommend this company. I have placed over 30 orders with them across their range of brands. Goods are always of very high quality and delivered promptly and as ordered. You also get the opportunity to get yourself some amazing bargains.The payment options available are very helpful in deciding what you can purchase. All round great company and customer service. You will also receive regular credit limit increases if make good on your payments.
September 30, 2026
Unprompted review
Fraser Plus is awesome 😎
Fraser Plus is awesome 😎
I used it all the time for the last year ..
Five Star ⭐⭐⭐⭐⭐
September 30, 2026
Unprompted review
It's a pleasure working with team…
It's a pleasure working with team Frasers Plus
September 29, 2026
Unprompted review
So easy to under stand
September 26, 2026
Unprompted review
Been brilliant for me spread cost at my…
Been brilliant for me spread cost at my choosing and can change it if you want pay off quicker.can even pay without interest on some payment plan 😀
September 30, 2026
Unprompted review
Enjoying the short time I’ve been with…
Enjoying the short time I’ve been with them.
September 30, 2026
Unprompted review
Avoid this company—terrible…
Avoid this company—terrible communication!
Possibly one of the worst complaint processes I’ve ever experienced. They completely ignore direct questions and do not follow through on what they agree to over email. Be incredibly cautious: what they put in writing in an email response does not match what they actually agree to or action on their App. Untrustworthy and frustrating.
September 29, 2026
Unprompted review
Reply from Frasers Plus
Hi Ash, thank you for taking the time to leave a review. We're sorry to hear that you've been so dissatisfied with your experience, particularly regarding the handling of your complaint and the communication you've received from us.
We understand how frustrating it can be when you feel your questions are not being answered directly or when the actions taken on your account do not appear to align with the information you have been provided. We appreciate that this can lead to a loss of confidence in both the complaints process and the service being provided.
We're concerned to hear these comments and would like the opportunity to investigate your experience further. If you haven't already done so, please contact our Customer Services team with your account details and complaint reference number so that we can review the correspondence and ensure any agreed actions have been applied correctly.
⚠️ Caught out by deceptive default plans…
⚠️ Caught out by deceptive default plans – Check your app immediately!
I was offered a discount at Sports Direct if I used Frasers Plus. Since I already had an account, I used it and paid the entire balance off just an hour later. Even though my balance was £0, the app informed me that I would owe £31 in interest the following month!It turns out Frasers Plus automatically defaults your purchases to their longest, highest-interest payment plan (up to 36 months) rather than a 0% option. If you pay it off early without diving into the settings to manually change the plan type first, the app treats your payment as "paying ahead" and still tries to milk you for the pre-calculated interest.
This is predatory, misleading, and the exact opposite of responsible lending. It is clearly designed to trap busy people who don't check their app immediately after a purchase. I have successfully fixed the glitch and closed my account permanently. If you use this service, check your instalment settings immediately or vote with your feet like I did!
September 27, 2026
Unprompted review
Reply from Frasers Plus
Hi Adeil, thank you for taking the time to share your feedback. We're sorry to hear that you've been left dissatisfied with your experience.
We'd like to clarify that customers can choose from a range of available repayment plans after making a purchase, including interest-free options where eligible. The repayment plan selected for a purchase, along with any applicable interest and repayment information, is displayed within the app and account documentation.
If a customer chooses to repay their purchase early, interest is not charged on future periods that have not yet elapsed. We're therefore concerned to hear about your experience and would welcome the opportunity to review the details of your account and explain what occurred.
We're sorry that you feel our service was misleading and that you decided to close your account. If you would like us to investigate your concerns further, please contact our Customer Services team and we'll be happy to review the matter with you.
Avoid. Not a Good Service.
The app is ridiculously hard to work out what you’ve paid, what you owe etc. My limit was changed with no warning from £2500 to £490 despite no missed payments and only £430 on the account. I asked THREE times for a settlement figure to close the account, never received one, had to work it out myself. AVOID, AVOID, AVOID.
September 19, 2026
Unprompted review
Reply from Frasers Plus
Hi Hannibal, thank you for taking the time to leave a review. We're sorry to hear that you've been disappointed with your experience and that aspects of both the app and your account management have caused frustration.
We appreciate your feedback regarding the app and understand how important it is for customers to be able to clearly view their balance, payments and account activity. We're also sorry to hear of your concerns regarding your credit limit and the difficulty you experienced when trying to obtain a settlement figure.
Credit limits are subject to ongoing review and may increase or decrease based on a range of factors. While we're unable to discuss the specific reasons for changes to an individual account via Trustpilot, our Customer Services team would be happy to review this with you in more detail.
We're also disappointed to hear that you had to request a settlement figure multiple times and felt unable to get the information you needed to close your account. This is not the level of service we aim to provide, and we apologise for the inconvenience caused.
If you haven't already done so, please contact our Customer Services team with your account details so we can review your concerns fully and investigate what happened.
The customer service of this company is…
The customer service of this company is the worse. Don’t use this. You are taking to nobody and it will waste your time and no one will help you. I have regretted using this company. Worst experience ever. You will regret it.
September 24, 2026
Unprompted review
Reply from Frasers Plus
Hi Joy, thank you for taking the time to leave a review. We're sorry to hear that your experience with our customer service has been so disappointing.
We understand how frustrating it can be when you feel you're unable to get the support or answers you need. Providing timely and helpful assistance is something we strive for, so it's concerning to hear that you've felt unsupported and that your interactions with us have not met your expectations.
We appreciate your feedback and would welcome the opportunity to understand more about what has gone wrong. If you're willing to contact our Customer Services team with details of your experience, we'll be happy to review your concerns and investigate further.
Terrible
Terrible , forgot to pay and they charged me £12 because I was one day late and they changed my pay plan so I’ve now got to pay interest ,avoid these scammers at all cost
August 26, 2026
Unprompted review
Reply from Frasers Plus
Hi Stephen, thank you for taking the time to leave a review. We're sorry to hear that you're unhappy with your experience.
We'd like to clarify that when a payment is missed and an account falls into arrears, a late payment fee may be applied in line with the terms of the agreement. In these circumstances, purchases may also be automatically moved to a repayment plan that includes interest. This process is designed to help customers bring their account up to date and applies only when a payment has been missed.
We understand that receiving a fee and seeing changes made to your repayment plan can be frustrating, particularly if the payment was only made shortly after the due date. If you believe your account has not been handled correctly, please contact our Customer Services team so we can review the account and explain what has happened in more detail.
I was forced to be with them via an old…
I was forced to be with them via an old studio account, for a 288 pound studio bill they are now charging me 906 pound and 173 a month, horrible company it is saying 49 percent apr - I would of genuinely just paid the amount off in full - if I had known wouldn’t recommend them to anyone this has really upset me as I have never been careless financially and now I’m stuck in a debt I shouldn’t really owe causing me stress
September 24, 2026
Unprompted review
Reply from Frasers Plus
Hi Tina, thank you for taking the time to share your feedback. We're sorry to hear that you're unhappy with your experience and appreciate the impact that financial concerns can have.
We'd like to reassure customers that the interest rate, repayment terms, and key account information were provided during the transition process from Studio Pay and within the credit agreement before an account is opened. Customers are also able to settle their balance early at any time should they wish to do so.
We're sorry to hear that you feel the account was not suitable for your circumstances and that it has caused you stress. If you have concerns about how the account was explained when it was opened, or believe the product may not have been suitable for you, please contact our Customer Services team so that we can investigate your concerns fully.
Terrible customer service avoid this…
Terrible customer service avoid this company at all costs. Absolutely scammers
September 1, 2026
Unprompted review
Reply from Frasers Plus
Hi Lincoln, thank you for taking the time to leave a review. We're sorry to hear that you've been disappointed with your experience and that our service has left you feeling this way.
Providing a high standard of customer service is important to us, so it's concerning to hear that we have not met your expectations. We take comments such as these seriously and use customer feedback to help identify areas where improvements are needed.
We would welcome the opportunity to understand more about what has led to your experience. Please contact our Customer Services team with your account details so we can review your concerns and investigate the matter further.
Customer Support is awful and slow.
I signed up to Fraser Plus to get a 10% discount on 2 e-bikes which was great! Unfortunately the customer service is so slow and painfull. I think your reward points get added 35 days after a purchase. I gave them 45 days for my points to appear but nothing. I used the customer service messaging in the Fraser Plus app and it's a standard week for a reply! Also the chat bot is incredibly frustrating with pointless answers!
September 21, 2026
Unprompted review
Reply from Frasers Plus
Hi Matt, thank you for taking the time to share your feedback. We're pleased to hear that you were able to take advantage of the 10% discount on your e-bike purchase, but we're sorry to learn that your experience with our customer service has left you disappointed.
We understand how frustrating it can be when you're waiting for rewards points to be added to your account, particularly when you've allowed extra time beyond the expected period. We also appreciate your comments regarding our messaging service and chatbot. Waiting longer than expected for a response is not the experience we aim to provide, and we're sorry for the inconvenience this has caused.
If your reward points are still missing, please contact our Customer Services team and we'll be happy to investigate this for you. Your feedback regarding both our response times and chatbot experience is valuable and helps us identify areas where we can improve our service.
Check your repayment
Check your repayment. Fraser plus double charge. They went into a payed off account to start taking money from that account again. I am very angry and ashamed for such a disgusting behaviour from a company. They shamelessly reopened closed accounts when I cleared the recent balance after a long time of not using them. I thought it’s no point paying installments and I cleared the balance . Who checks this kind of company.
September 23, 2026
Unprompted review
Reply from Frasers Plus
Hi Victorious, thank you for taking the time to share your feedback. We're sorry to hear that you're unhappy with your experience and understand the frustration this situation has caused.
We would like to reassure you that Frasers Plus does not reopen closed accounts or charge customers for balances that have already been paid in full. If a payment has been taken unexpectedly, or if you believe there has been an error on your account, we'd like the opportunity to investigate this further.
As we're unable to access or discuss account-specific information via Trustpilot, please contact our Customer Services team with your account details so we can review the account history, payments, and any recent transactions in full. We appreciate how concerning this must be and want to ensure any issues are thoroughly investigated and explained
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