Freeads.co.uk Reviews 11,379

TrustScore 4.5 out of 5

4.6

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the website for its ease of use, making it simple to place and manage advertisements, upload pictures, and navigate the platform. Many people appreciate the effectiveness of the service, noting quick responses to their ads and successful outcomes in rehoming pets or selling items. The free nature of the service is also frequently highlighted as a significant benefit. However, some customers also noted occasional issues with the platform, such as advertisements being removed without clear notification or delays in message delivery. A few users expressed frustration with the "watching" auto-search system, finding it difficult to filter local results for certain categories. Additionally, some people mentioned that the website's focus has shifted primarily to pets, which has limited its utility for selling other household items.

What people talk about most

Website

Customers had positive experiences with the website. Many reviewers found it easy to use for posting and... See more

User experience

Consumers generally find the user experience positive, highlighting its ease of use and accessibility for... See more

Marketing

Clients share positive opinions on marketing, highlighting the ease and speed of advertising. Many reviewers... See more

Service

Reviewers highlight positive aspects of service, often praising its ease of use and effectiveness. Many... See more

Product

Reviewers mention positive feedback about the product, particularly its effectiveness for pet sales. Many... See more

Based on these reviews

Rated 5 out of 5 stars

I was looking for a dalmation suitable for the family and it was particularly hard as we didn't want a puppy but wanted an older dog that is well established emotionally. I put an advert up and with... See more

Company replied

Rated 5 out of 5 stars

This website use to be very helpful. The best I dare to say. My wife is a breeder and we have used platform to remove puppies in the past. Recently I posted an advert and it just keeps getting removed... See more

Company replied

Rated 5 out of 5 stars

I always advertise my birds with you, but to be honest there are so many ignorant and rude people out there that just dont read the advert and try it on that it's really gets to you. No reflection on... See more

Company replied

Rated 5 out of 5 stars

I found it a bit off that my deliberate 0 in the price box was altered to 10 when checked by you system. Fortunately i noticed and corrected it. It would have been courteous to have checked with me... See more

Company replied


Company details

  1. Online Marketplace

Written by the company

Freeads.co.uk : Free Classified Advertising in the UK. Finding and rehoming pets, buying and selling cars, household and electrical Items for sale, are just a few of the categories available. In fact, there isn't much you can't find on the UK's largest independent free classifieds website.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

11K reviews

5-star
4-star
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2-star
1-star

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Rated 3 out of 5 stars

Easy to place advert BUT…

Easy and free to place an advert BUT be prepared for the time wasters and scammers, if you try to sell something for say £700, a person thinks it ok to offer you £50 lol then get offended when you reject their offer. The time wasters spoil the site to be honest. You will be very lucky if you manage to sell anything, without weeding out the timewasters.

April 17, 2026
Unprompted review
Rated 5 out of 5 stars

Hassle free buying/selling

Easy to place advertisements at no cost to reach a wide range of people. Those using Freeads are genuinely interested in pets for sale and safety measures give a level of assurance. Using this site has always been a good experience. Would recommend.

April 18, 2026
Freeads.co.uk logo

Reply from Freeads.co.uk

It's great to hear from a lovely member like yourself, Lynn. We appreciate you sharing your wonderful feedback with us.

👌You found Freeads easy to use and place advertisments

🤩You feel our pet parent members are genuine pet lovers

❤️You know that our support team is by your side whenever you need them

✅You had an awesome overall expereince using Freeads to rehome your wonderful pets

We love pets Lynn, come back soon with another lovely advert and let us help you again.

The Freeads team

Rated 1 out of 5 stars

A Masterclass in How to Build a Broken Website and Then Ignore Everyone Who Uses It

If there were an award for how to systematically ruin a basic classifieds platform, Freeads would be holding it proudly — probably while auto-subscribing you to emails you never asked for.

Let’s start with the most absurd issue: simply searching for something — anything — silently signs you up for email alerts like you’ve just eagerly opted into a lifelong commitment. Want to browse dogs? Congratulations, you’re now on a mailing list you never consented to, being spammed like it’s 2003. And the best part? This isn’t a one-off glitch — it’s a persistent, repeatable nuisance that happens every single time. The only way out? Manually digging through settings to remove yourself… over and over again like some kind of punishment ritual.

Naturally, you’d expect support to fix something this intrusive, right? Wrong. Emails sent. Time wasted. Response received? Absolutely nothing. Not even a lazy copy-paste reply. It’s not just poor customer service — it’s the complete absence of it. At this point, calling it “support” feels like false advertising.

And just when you think the experience couldn’t get worse — it does.

The search functionality, which is literally the backbone of any classifieds website, is catastrophically broken. Browse pets once, and suddenly the entire platform locks you into a bizarre alternate reality where everything you search becomes pet-related. Looking for “chest of drawers”? Too bad — here’s a list of vaguely pet-adjacent nonsense you didn’t ask for. It doesn’t matter if you go back to the homepage, clear preferences, or start fresh — the site clings to its pet obsession like it’s hardcoded into its soul.

This isn’t a minor bug. This is fundamental failure.

What makes it worse is how long these issues have been dragging on. We’re not talking about a temporary hiccup — this is months of consistent dysfunction with zero acknowledgment, zero fixes, and zero communication. It gives the strong impression that either nobody is maintaining the site, or nobody cares enough to.

At its core, Freeads feels like a platform stuck in the past — outdated, unreliable, and completely disconnected from basic user expectations in 2026. Features don’t work properly, user consent is ignored, and support might as well be a black hole.

Deleting your account isn’t just reasonable — it feels like the only logical escape.

Avoid at all costs.

April 18, 2026
Unprompted review
Freeads.co.uk logo

Reply from Freeads.co.uk

Thank you for your review Darren, whilst it's a rare disappointment when a genuine customer isn't happy, we'd love to clarify a few things as this doesn’t reflect the reality of how Freeads works.

✅Members aren’t subscribed to alerts without action. Preferences are always member-controlled and can be updated at any time.

✅Our search is easy to use and filters can be updated or adjusted at any time.

Your account has been active for around 6 months. Despite the concerns raised, you used Freeads extensively during that time, including sending nearly 40 messages to pet breeders, so we arent entirely sure of the points you have raised here🤷

If you still have genuine issues, we’d encourage reaching out politely so we can help resolve them, but please note, like most companies, we operate a zero-tolerance policy toward abusive or derogatory language directed at our teams, so please refrain from repeating this behaviour again.

We respond to genuine support queries very quickly during working hours.

We’re continually improving Freeads, with a strong focus on trust, safety, and responsible pet advertising, and we welcome genuine pet lovers at all times.

Rated 3 out of 5 stars

Easy to upload an advert

Easy to upload an advert. Not many responses, almost like my advert could not be seen. Search facility hit and miss: focuses on each word individually rather than the phrase as a whole. eg: secondhand bicycle, will throw up anything secondhand.

April 9, 2026
Freeads.co.uk logo

Reply from Freeads.co.uk

Thanks for your review Jim, your last advert (posted in 2025) received multiple responses so we aren't sure of the issue here. Please reach out to our support team who would love to assist you and look into this matter further.

Thanks for choosing freeads.

Rated 5 out of 5 stars

Easy to do and received prompt responses

Easy to do and received prompt responses

April 17, 2026
Freeads.co.uk logo

Reply from Freeads.co.uk

Thank you for posting your wonderful review Philip, we are so glad that you found:

✅Freeads was super simple to post an advert
✅You got many great responses and success

We hope to see you again soon with the UK's #1 most beloved, pet rehoming website.

Remember, it's FREE to advertise with FREEads! 🤩

Rated 1 out of 5 stars

Very very poor customer service.

My sister recommended this website as I need to rehome my dog. Unfortunately they won't allow my advert go to the live page despite following all the instructions on the platform. I have sent several messages and they don't respond. They should at least inform the public if we are required to pay for adverts. They don't seem to care about the non VIP users lol.

April 16, 2026
Unprompted review
Freeads.co.uk logo

Reply from Freeads.co.uk

Hi Patrick, our teams here arent actually sure you did try to rehome your dog with Freeads. The advert ID you gave us isnt a Freeads advert ID and there is no account matching your name. There are also no messages from anyone matching your provided name with our support team at all (and we have checked). Please update this review with your valid UK phone number so our team can look into this, or contact our support team directly with your details.

Rated 5 out of 5 stars
Freeads.co.uk logo

Reply from Freeads.co.uk

Thanks so much for your review, we’re really pleased to hear you were able to sell your little dog quickly.

Helping members connect safely and find the right homes for their pets is always our priority, and trust is at the heart of everything we do.

Rated 5 out of 5 stars

Easy to use Web site

Easy to use Web site

November 26, 2025
Freeads.co.uk logo

Reply from Freeads.co.uk

Thanks for your review, we’re glad you found our website easy to use. We’re always working to keep Freeads simple, safe, and trusted for everyone.

Rated 5 out of 5 stars

Very good service

Very good service

April 8, 2026
Freeads.co.uk logo

Reply from Freeads.co.uk

Thanks for your review, we’re really pleased you had a very good experience with Freeads. Providing a reliable and trusted service is always our top priority.

Rated 5 out of 5 stars

Great site to sell on never fails to…

Great site to sell on never fails to have success.

April 7, 2026
Freeads.co.uk logo

Reply from Freeads.co.uk

Thanks for your review, it’s great to hear Freeads continues to deliver results for you. We’re proud to be a trusted place to rehome pets to wonderful new homes.

Rated 5 out of 5 stars

Very efficient and clear service

Very efficient and clear service

April 15, 2026
Freeads.co.uk logo

Reply from Freeads.co.uk

Thanks for your review, we’re really pleased you found Freeads provides a great service. As a pet rehoming website, being trusted and easy to use is so important to us, and we’re proud to be one of the UK’s most trusted places to rehome pets safely.

Rated 4 out of 5 stars

All good

All good, no problems at all

April 8, 2026
Freeads.co.uk logo

Reply from Freeads.co.uk

Thanks for your review, great to hear everything worked smoothly and you had no problems using Freeads. we’re glad it was a straightforward experience for you.

Rated 5 out of 5 stars

good app

clearly stated advert

August 22, 2025
Freeads.co.uk logo

Reply from Freeads.co.uk

Thanks for your review, we’re glad you found posting your ad was clear and easy. Keeping ads simple, transparent, and trusted is key to helping people rehome pets safely across the UK. That's why so many people, prefer Freeads.

Rated 5 out of 5 stars

I love Freeads you can find what ever…

I love Freeads you can find what ever your looking for and it’s free

April 15, 2026
Freeads.co.uk logo

Reply from Freeads.co.uk

Thanks for your review, we’re so pleased you love using Freeads. It’s great to hear you can find exactly what you’re looking for, and keeping it free, easy to use, and trusted for pet rehoming across the UK is what we’re all about.

Rated 5 out of 5 stars

Happy days

Got what I was looking for

April 15, 2026
Freeads.co.uk logo

Reply from Freeads.co.uk

Thanks for your review, we’re really glad you found what you were looking for. Helping people connect quickly and safely is what Freeads is all about, and trust is always our priority.

Rated 5 out of 5 stars

It was easy to use and understandable…

It was easy to use and understandable free but also upgradable, i will use again

April 15, 2026
Freeads.co.uk logo

Reply from Freeads.co.uk

Thanks for your review, we’re really pleased you found Freeads easy to use. It’s great to hear you liked the free options with the ability to upgrade, and we look forward to welcoming you back. Trust and simplicity are always at the heart of what we do.

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