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Review summary

Based on reviews, created with AI

Most reviewers were unhappy with their experience overall. Many people found the website difficult to use, especially when trying to sell items, and reported issues with ads being removed without explanation or payment being taken for unposted ads. Customers also expressed dissatisfaction with the products available, citing numerous misleading listings and items that did not match descriptions, particularly for cars. The pricing structure was a concern for many, with complaints about fees for posting ads and buyers expecting significant discounts. Additionally, contacting customer service was often described as a nightmare, with users struggling to get support or receive refunds. Payment issues were also prevalent, with some users reporting fraudulent transactions and others finding the payment system problematic. Some people were dissatisfied with the constant messages from time-wasters who never followed through on purchases, and the difficulty in filtering out irrelevant listings. Conversely, a small portion of people found the platform useful for giving away or acquiring free items, and a few had positive experiences with specific sellers, highlighting good communication and successful transactions.

What people talk about most

Website

Reviewers express widespread dissatisfaction with the website. Many customers report difficulties selling... See more

Product

Clients share negative opinions on product. Many reviewers report issues with selling items, citing... See more

Price

Reviewers highlight negative aspects of price, with many expressing dissatisfaction over unexpected charges... See more

Customer communications

Customers consistently note negative experiences with contact. Many reviewers report an inability to reach... See more

Payment

Users describe negative interactions with payment. Many customers report paying for advertisements that were... See more

Based on these reviews

Rated 2 out of 5 stars

Looks like Gumtree following Ebay and "messing about"with scheduling seller payments and also wanting to charge "Buyer Protection" fees.Thats if I read their email correctly.They should learn a lesson... See more

Rated 2 out of 5 stars

Not bad if you’re a buyer, but trying to sell stuff is a nightmare. Constant “is your item still for sale” messages from people who never reply when you tell them, or worse still, people who negotia... See more

Rated 2 out of 5 stars

Not even a poor man’s e-Bay. Seems to be used by time wasters predominantly who ask “is it still available” followed by radio silence or “what condition is it in” which is followed by radio silence wh... See more


Company details


Contact info

1.8

Poor

TrustScore 2 out of 5

7K reviews

5-star
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1-star

Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

Gumtree useless

The upgraded version of the Gumtree app no longer shows notifications for new listings for saved searches and I never receive any notifications for messages so I have to check the app or my emails repeatedly. I have used Gumtree since 2012 but no longer will I be wasting my time! It seems that the app could not have been rigorously tested

April 14, 2026
Unprompted review
Rated 1 out of 5 stars

Want something in Northern Ireland, try Scotland!

Despite being in Northern Ireland Gumtree very kindly return searches for stuff in Scotland. This makes the site practically unusable having to sift through items that aren't even in this country! Have reported this before but just get blah, blah, blah from customer service.

April 14, 2026
Unprompted review
Rated 1 out of 5 stars

This is the worst place to sell & the…

This is the worst place to sell & the worst company to deal with i have been registered with Gumtree for over 12 years not anymore its a joke now can not speck with anyone about my account also have sent emails / messages to there ceo Mr Harper with no response at all please dont bother with Gumtree when there is better places to sell your unwanted items.

April 14, 2026
Unprompted review
Rated 1 out of 5 stars

Take your money. Don't post the advert and then ignore your email and don't refund

As an employer looking to recruit employee I paid £18 to list the job I was advertising. Gumtree didn't hesitate to take the payment. But the job never got listed. Instead I just have a screen that says my listing is in a queue. It has been that way for some time now. I have even emailed gumtree multiple times telling them to refund my money. But they have never replied. Dont pay to advertise on gumtree. It's a complete scam

April 12, 2026
Unprompted review
Rated 1 out of 5 stars

Listed kittens forsale and ended up…

Listed kittens forsale and ended up paying £21 for the advert, it was reported maliciously and taken down. Tried to explain it was a malicious report and gumtree said they don't get involved with buy/seller disputes. Resisted the advert, they deleted and kept another £21. Absolute scam and can't contact anyone and can't get refunds. £42 lost and still no advert. Wouldn't use again

April 8, 2026
Unprompted review
Rated 1 out of 5 stars

Impossible to delete someone’s account. No customer service.

I have been scammed a few times as a results of my ads. People writing nonsense and having to block them.
Once I reached the limit, I decided to delete (not simply deactivate) my gumtree account. That’s when issues arose. Nobody replies. They simply blackmail you. At a certain point I receive a reply from gumtree and felt finally relieved till I read the content: they were talking about a certain pet ads policy and the non compliance of my ads. I am not quite sure what they were talking about as I never had any pet nor advertised any. So I got back to them and said that I need my account to be deleted as I am honestly fed up of having to deal with random people messaging me about my kitchen ware / garden ads. No reply. And the chat simply is never available. A scam. I will copy the ombudsman for consumers on this as I am not too sure it’s legal to keep someone locked on a website when they clearly ask several times to delete their account. Very bad experience.

April 1, 2026
Unprompted review
Rated 1 out of 5 stars

Takes no action on fraudulent car ads

Spotted a seller who was selling her car without any mention that it was an insurance write off. Met the seller who blatantly lied to us about the car, wouldnt show their id (driving license) or receipt of purchase.
Reported to Gumtree with full evidence several times, but the ad is still there.

March 22, 2026
Unprompted review
Rated 1 out of 5 stars

Not sure what's happened with Gumtree…

Not sure what's happened with Gumtree but it's gotten awful.
Any adds I put up get automatically removed so it's unusable. I once paid for an add that was automatically removed too. I can't see any reason why they would have been. Id stick to Facebook marketplace where it's free and less nonsense making it difficult to do what the website is actually for.

March 23, 2026
Unprompted review
Rated 1 out of 5 stars

Ad is removed and cannot find reason!

My ad is removed and i cannot find the reason, apparantly they email the reason which is a lie.....All they do is keep referring me to " General Posting Policies article." which is nonsense as it doesn't specify the reason my ad is removed.

March 20, 2026
Unprompted review
Rated 1 out of 5 stars

Wow! I can see why Gumtree has such negative reviews.

Wow! I can see why Gumtree has such negative reviews. had an appalling experience with Buhle from customer "service" who couldn't give a monkeys about helping. Glitch on their website, unable to message people, sent screen shots. no interest in helping me to solve it.

March 22, 2026
Unprompted review
Rated 1 out of 5 stars

Ridiculous system rules in place!

Ridiculous system rules in place!
I've used gumtree for years, most recent previous usage was about 1 year ago.
Went to place two ads today, and found they didn't appear.
When I eventually found out how to track them found I'd breached "posting rules"
Having contacted their chat service, found that I hadn't so much breached posting rules, but that I was blocked as I hadn't used them recently (obviously 1 year is too long to remain inactive!)
Nothing in "My Account" advised that I was blocked, so it seems just an arbitrary process with no warning to existing users that they are blocked now.
Although blocks are now removed, have to wait a further 48 hours before I can try to post ads again
What a sorry state of affairs, they are happy to block you without warning, but still happy to email you regularly reminding you to use them,

March 21, 2026
Unprompted review
Rated 1 out of 5 stars

I’ve used gumtree before with no issue…

I’ve used gumtree before with no issue but eventually tried to put 2 adds both paid and they removed them after 5 minutes saying it violated guidelines , they did not in any way , worse is they haven’t refunded the money at all !!!! It’s shocking I’m doing a card reverse .

March 17, 2026
Unprompted review
Rated 5 out of 5 stars

First class service

Found a car on gumtree. I contacted the seller but unfortunately the car had gone.
But he messaged me to say he was getting another car coming in.
We arranged to meet Bassy picked me up so i could view the car and have a test drive.
Bassy was very honest and truthful with me.
Put deposit down to secure the car.
Bassy picked me up so i could get the car.
Car is a solid, clean car Bassy was honest and truthful which i really appreciated.
Thank you so much Bassy i would highly recommend to friends to contact Bassy.
I would buy another car from Bassy with no problem.
Thank you for all your help.
Such a friendly guy who is just starting up on his own.

March 6, 2026
Unprompted review
Rated 2 out of 5 stars

We were trying to rent a 1 bed cottage…

We were trying to rent a 1 bed cottage in kirriemuir, we had deposit rent references, and the chap choose to ignore us totally. Like our money was nt good enough hes listed as D his name is Darko. The first property we rented from him smelled of smoke and oil that triggered both our asthma so we asked for accesss to another. It was like our money was nt good enough, we were only allowed to accesss the one that was unsafe for us.... he is listed as D properties are kirriemuir scotland. Be wary as he came across as charming and understanding.

March 15, 2026
Unprompted review

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