Freedom Mobiles UK Reviews 

317
•
TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

I am absolutely satisfied with the product & the service. Product description **** It would be nice to have images of the actual product, but not necessarily. Process time *****... See more

Rated 5 out of 5 stars

This is the second phone I've bought from Freedom Mobiles. All good with both so far, 1st is over a year old and still good even after sliding off my dashboard and out of car window at a roundabout an... See more

Rated 5 out of 5 stars

Pleased with purchase having previously bought a fake ipad from elsewhere i checked freedom mobile on trust pilot and bought an ipad.it arrived quickly and condition was better than I expected for a... See more

Rated 5 out of 5 stars

As many people, I'm usually awry when it comes to buy things online specially technological devices. I ordered an iPhone, which arrived quickly, had minor scratches on screen, but besides that has bee... See more

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4.8

Excellent

TrustScore 5 out of 5

317 reviews

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4.8

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(317)

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Rated 3 out of 5 stars

Poor Quality Goods

The iPad 3 was cheap and I suppose you get what you pay for. The screen was coming away and the device would not function properly. I am sending it back. Let's see what they are like when it comes to refunds.

September 17, 2015
Unprompted review
Freedom Mobiles UK logo

Reply from Freedom Mobiles UK

Hi very sorry about this, suspect this was a grade C device however they are fully tested so should be in full working order without any screen issues.

You will find our returns handling the best in the business however. Simply get in touch with us if you wish to return staff@freedom-mobiles.com or call 0141 250 7835 and use the prepaid tracked returns slip provided with every order.

Freedom Mobiles team are always on hand if you need us!

Best regards,

Stewart
Customer Service
Freedom Mobiles

Rated 5 out of 5 stars

Iphone 5c

Absolutely brilliant service. Buying the phone for an excited 13 year old who couldn't believe how quickly it arrived. The quality of the phone is also excellent so I have a very happy teenager.
thank you so much.

September 16, 2015
Unprompted review
Rated 5 out of 5 stars

Very good customer service, very good product

I have purchased my new phone class A which was delivered to my house in 1 working day. I am very happy with the product, it is in perfect conditions, basically brand new. Great value for money. I have had a little issue while ordering my phone online as the bank transaction has been rejected (later I understood that there was a discrepancy with the billing address) and I have emailed the company to make sure my money would come back to me. I have received a reply in one hour on a Saturday! The staff have been very kind and helpful explaining the situation and also giving me some advice on how to deal with the bank regarding this as they had more experience than me. I have finally ordered my phone via paypal and everything went perfectly. I am satisfied with the service and with my phone and I would recommend Freedom Mobiles with no doubt.

September 14, 2015
Unprompted review
Rated 5 out of 5 stars

Would recommend without hesitation

Easy to order and very quick reliable service. Ordered a Grade A Samsung Galaxy S6 and received a like new handset. If you're thinking of buying I say go for it, I did and couldn't be happier.

September 11, 2015
Unprompted review
Rated 5 out of 5 stars

Marvellous customer service

Stewart and Iain at Freedom Mobiles went more than the extra mile with me, when Royal Mail lost the parcel with my reconditioned iPhone in it. They helped me track it and always contacted me promptly and efficiently whilst this process was going on. Excellently efficiency and very kind too.

September 11, 2015
Unprompted review
Rated 5 out of 5 stars

Fabulous service

I bought a Ipad from Freedom and it arrived swiftly in perfect condition as described . It was a very easy fast and secure purchase
Highly recommended

September 10, 2015
Unprompted review
Rated 5 out of 5 stars

Great service

Received my phone right away, it was in great condition and when I had a question about shipping they responded very quickly.

September 8, 2015
Unprompted review
Rated 5 out of 5 stars

Delivered sooner than expected used iPad in better condition than I had expected - excellent!

I bought a used iPad - the condition was described as 'acceptable' - I couldn't really see the pictures too well but was just buying it as a second iPad for children to use so wasn't too worried as long as it worked - I didn't want anything too perfect that I'd worry about. However good news! It arrived much quicker than I expected which was great and in far better condition than I'd hoped for! I will definitely use this company again and may look out for another iPad for my mum and husband. I bought my own one new for double the price - but no one else is allowed to use it (!) so this is a great option.

September 8, 2015
Unprompted review
Rated 2 out of 5 stars

iPad disappointing

I brought an iPad 3. communications and delivery was very good. Only the iPad arrived with quite a big chip down the side :(
The description said slight marks to case and screen, which it did have. It made no mention of chips. So feeling very disappointed as the iPad is for my daughter at Uni. :(

September 8, 2015
Unprompted review
Freedom Mobiles UK logo

Reply from Freedom Mobiles UK

Hi Alison,

Sorry to hear you're not happy with the condition of the iPad. Grade B is usually excellent condition and we almost never have complaints about condition - it could be that the staff member testing this particular item missed the chips.

This is why we have a free, tracked and insured returns system included with every order. We would be more than happy to have the item replaced with a better condition iPad - we are here if you need us!


Best regards,

Euan
Customer Service
Freedom Mobiles

Rated 5 out of 5 stars

Couldn't be happier

I found dealing with this seller a positive experience on all fronts.
The delivery arrived when it said it would and it was well packaged to prevent it from damage.
The product itself was exactly as described and I've had no issues with it working so far.
I'd definitely recommend buying from this seller.

September 8, 2015
Unprompted review
Rated 5 out of 5 stars

nice fone

brought this fone it was here b4 it was ment be here very happy with it and would buy from them again

August 28, 2015
Unprompted review
Rated 5 out of 5 stars

Thank you

Phone as described. Quickly dispatched and good communications. 'A' condition and all worked. Not the cheapest but sometimes cheap is just not too good ! Payed Return slips and no quibble return policy gives place of mind. Would definitely use again.

August 24, 2015
Unprompted review

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