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Review summary

Created with AI, based on recent reviews

Looking at 183 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, knowledge, and professionalism, often highlighting specific individuals for their exceptional service. The customer service is frequently described as excellent, with many appreciating the patience, understanding, and quick responses received. The service itself is noted for being user-friendly, efficient, and easy to set up, making it a valuable asset for businesses. However, some customers also noted issues with the service not working reliably, leading to frustration and an inability to use the paid service. A few other people also felt that customer service response times were too long, or that agents lacked the necessary knowledge to resolve complex problems, especially concerning fax services.

What people talk about most

Staff

Consumers consistently report positive experiences with staff, highlighting their helpfulness, knowledge, and... See more

Customer service

Users describe positive interactions with customer service, highlighting the helpfulness, knowledge, and... See more

Service

People report positive experiences with service, often highlighting the professionalism and helpfulness of... See more

User experience

Reviewers mention positive feedback about user experience, highlighting that the platform is simple and easy... See more

Response time

Reviewers highlight positive aspects of response time, with many customers praising the quick and efficient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Our service expired due to a lack of staff and resource to manage the account. We reached out to try and restore the services. Rachel helped us keep the same number, which is very helpful as we are no... See more

Rated 5 out of 5 stars

f you are a business owner looking for a 1-800 service, look no further than FreedomVoice. I just finished setting up my line with Rachel Libre and I am blown away. She was incredibly knowledgeable an... See more

Rated 5 out of 5 stars

The representative, Mercy S., was extremely attentive to what needed to be done. She went the extra mile to resolve my issue on the spot and made sure everything was perfect. Mercy found creative so... See more

Rated 5 out of 5 stars

When the customer service answered my call he was friendly and courteous. I had an unusual request and he handled it without having to transfer me from one rep to the next. My customer service rep Chr... See more


Company details

  1. Phone and Internet Service
  2. Internet Service Provider

Written by the company

Since 1996 we have led the way as a proven business telecom provider, reliably serving over 200,000 entrepreneurs and small businesses. We are dedicated to helping our customers build their professional image and connect through innovative technologies to save time and money they can devote to addressing their audience and growing their reach.


Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

5-star
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1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 5 out of 5 stars

The Customer Service representative…

The Customer Service representative that I spoke to was extremely polite and helpful. She was very knowledgeable and her willingness to help complete my task was extremely appreciated.

February 24, 2026
Unprompted review
Rated 5 out of 5 stars

John was my Customer Service…

John was my Customer Service Representative who is very knowledgeable, professional and kind. He quickly expedited my order with the utmost courtesy and professionalism! He made my day by being a kind, knowledgeable , professional PERSON and I want HIM to know to just keep up the good work! You never know how you made someone feel in the moment just by simply being kind, professional, knowledgeable, patient, respectful etc..! Thank you John! Blessings to you

February 23, 2026
Unprompted review
Rated 5 out of 5 stars

Best Customer Service Experience

f you are a business owner looking for a 1-800 service, look no further than FreedomVoice. I just finished setting up my line with Rachel Libre and I am blown away. She was incredibly knowledgeable and made a complex setup feel easy. No stress, no confusion—just pure professionalism. I give her 1,000 stars! I’m launching my new company, E Blast Cleaning, and thanks to her, my 'front office' sounds like a million dollars. Ask for her by name👏☺️

February 18, 2026
Unprompted review
Rated 5 out of 5 stars

Great customer care


Great customer care ! I needed to change my credit card number on file and was able to do that quickly with a very experienced representative.

February 17, 2026
Unprompted review
Rated 5 out of 5 stars

It's service after the sale that matters

When the customer service answered my call he was friendly and courteous. I had an unusual request and he handled it without having to transfer me from one rep to the next. My customer service rep ChristianDavid was very knowledgeable. I can say after my call I was extremely happy with customer service. I would highly recommend Freedom Voice Services.

February 10, 2026
Unprompted review
Rated 1 out of 5 stars

Your service does not work

Your service does not work. I should not have to uninstall and reinstall your app just to make phone calls. Despite multiple calls to support, I am repeatedly told a supervisor will call me back that has never happened.I do not have time to wait around for callbacks that never come. This phone is critical to my work helping fire victims, and people cannot reach me because your service is unreliable.I am paying for a service I cannot use and receive nothing from. This is unacceptable.
Either fix this immediately, issue a credit/refund, or cancel my service without penalty. I expect direct contact, not another ticket that goes nowhere.

February 10, 2026
Unprompted review
Rated 5 out of 5 stars

Exceptional Customer Service

The Agent who assisted me was very helpful and patient as I am new to this service and in how to navigate the services. He ensured what I needed during the call was complete before ending the call.

February 9, 2026
Unprompted review

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