Our service expired due to a lack of staff and resource to manage the account. We reached out to try and restore the services. Rachel helped us keep the same number, which is very helpful as we are no... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
f you are a business owner looking for a 1-800 service, look no further than FreedomVoice. I just finished setting up my line with Rachel Libre and I am blown away. She was incredibly knowledgeable an... See more
The representative, Mercy S., was extremely attentive to what needed to be done. She went the extra mile to resolve my issue on the spot and made sure everything was perfect. Mercy found creative so... See more
When the customer service answered my call he was friendly and courteous. I had an unusual request and he handled it without having to transfer me from one rep to the next. My customer service rep Chr... See more
Company details
Written by the company
Since 1996 we have led the way as a proven business telecom provider, reliably serving over 200,000 entrepreneurs and small businesses. We are dedicated to helping our customers build their professional image and connect through innovative technologies to save time and money they can devote to addressing their audience and growing their reach.
Contact info
5600 Avenida Encinas Suite 170, 92008, Carlsbad, United States
- 8004771477
- marketing@freedomvoice.com
- www.freedomvoice.com
4.8
Excellent
2K reviews
Hasn’t replied to negative reviews
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See how their reviews and ratings are sourced, scored, and moderated.
Worst fax service I've ever used
Worst fax service I've ever used. As far as I'm concerned, they lie about the fax service to suck you in to the toll free number. My success rate on faxing is around zero percent. There customer service is all based off-shore and all they can do is apologize and tell me to choose a better fax service.
December 3, 2025
Unprompted review
Been dealing with this company since…
Been dealing with this company since 2012. Never had any problems until today. Went online to set up a new account for another one of my businesses. Their system failed my information had to call their customer service not once but twice. That failed as well. Then they said you can add this new number to your existing account but there will be no free 30 day trial. Wanted to talk to a supervisor was told had to wait 2 to 3 days for a call back. Very misleading and never ever had this problem before. This company just took a turn for the worst. Stay away they have definitely changed.
December 3, 2025
Unprompted review
Great customer service
Ive always had good experiences with freedom voice reps. Their platform is simple and easy to use as well.
December 1, 2025
Unprompted review
I called today about technical support…
I called today about technical support with my FreedomVoice account. I have been a customer for over two years and never took the time to utilize the services available with my business account. Today, I am very satisfied with the troubleshooting and technical support received. Now I can take full advantage of all the options available. I am so glad I called today. It is a game-changer experience
November 24, 2025
Unprompted review
I was greeted by a friendly representative
I was greeted by a friend customer service representative. She was very helpful and made me feel like my business was important to Freedom Voice as a partnership.
November 18, 2025
Unprompted review
The representative was very…
The representative was very accommodating
November 15, 2025
Unprompted review
Great customer service
The pricing is great, and the customer service is always able to help me with my needs for my business number.
November 13, 2025
Unprompted review
TOTALLY AMAZING!!!
Rene from Freedom Voice was absolutely phenomenal!!! She went the extra mile for me!!! Her customer service will be remembered for a lifetime!!!
November 12, 2025
Unprompted review
Sweet and very polite and helpful agent
November 10, 2025
Unprompted review
Kent was very helpful and knowledgeable…
Kent was very helpful and knowledgeable and was able to take care of everything quickly and politely.
November 6, 2025
Unprompted review
Very helpful
Very helpful, no problem canceling my free trial. And the only reason why I canceled is because you need to have a toll free number to text and my preference is that I would rather have a local number since I live in a small town when I’m using texting.
November 4, 2025
Unprompted review
Quick friendly service
Quick friendly service. Receptive to my concerns and quickly rectified .
November 3, 2025
Unprompted review
Custer service was perfect with a swift…
Custer service was perfect with a swift response 😊😊
October 28, 2025
Unprompted review
ChristianEvangelista did an outstanding…
ChristianEvangelista did an outstanding job listening to our plans, placing us on hold and returning in a timely manner and resolving our problem on the spot. Her troubleshooting skills were impeccable and our resolution was quick.
October 28, 2025
Unprompted review
All around good customer experience for…
All around good customer experience for me. My customer service specialist handled my concerns very professionally and courteously.
October 24, 2025
Unprompted review
Very easy to get customer service…
Very easy to get customer service response which rarely happens with any service.
October 16, 2025
Unprompted review
Diane provided excellent service
Diane provided excellent service. She was friendly and very efficient. Because of her i decided to remain a customer.
October 21, 2025
Unprompted review
Christian was very helpful
Christian was very helpful. Help me set up my service for my business number
October 16, 2025
Unprompted review
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