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FreedomVoice Reviews 2,412

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TrustScore 5 out of 5

4.8

Phone and Internet Service
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Review summary

Created with AI, based on recent reviews

Looking at 183 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, knowledge, and professionalism, often highlighting specific individuals for their exceptional service. The customer service is frequently described as excellent, with many appreciating the patience, understanding, and quick responses received. The service itself is noted for being user-friendly, efficient, and easy to set up, making it a valuable asset for businesses. However, some customers also noted issues with the service not working reliably, leading to frustration and an inability to use the paid service. A few other people also felt that customer service response times were too long, or that agents lacked the necessary knowledge to resolve complex problems, especially concerning fax services.

What people talk about most

Staff

Consumers consistently report positive experiences with staff, highlighting their helpfulness, knowledge, and... See more

Customer service

Users describe positive interactions with customer service, highlighting the helpfulness, knowledge, and... See more

Service

People report positive experiences with service, often highlighting the professionalism and helpfulness of... See more

User experience

Reviewers mention positive feedback about user experience, highlighting that the platform is simple and easy... See more

Response time

Reviewers highlight positive aspects of response time, with many customers praising the quick and efficient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Our service expired due to a lack of staff and resource to manage the account. We reached out to try and restore the services. Rachel helped us keep the same number, which is very helpful as we are no... See more

Rated 5 out of 5 stars

f you are a business owner looking for a 1-800 service, look no further than FreedomVoice. I just finished setting up my line with Rachel Libre and I am blown away. She was incredibly knowledgeable an... See more

Rated 5 out of 5 stars

The representative, Mercy S., was extremely attentive to what needed to be done. She went the extra mile to resolve my issue on the spot and made sure everything was perfect. Mercy found creative so... See more

Rated 5 out of 5 stars

When the customer service answered my call he was friendly and courteous. I had an unusual request and he handled it without having to transfer me from one rep to the next. My customer service rep Chr... See more

Company details

  1. Phone and Internet Service
  2. Internet Service Provider

Written by the company

Since 1996 we have led the way as a proven business telecom provider, reliably serving over 200,000 entrepreneurs and small businesses. We are dedicated to helping our customers build their professional image and connect through innovative technologies to save time and money they can devote to addressing their audience and growing their reach.

Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

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Hasn’t replied to negative reviews

How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 4 out of 5 stars

Josh was amazing

Josh was amazing! He helped me with everything I needed. As of right now I have no complaints ! But will definitely like how the company improved from previous years with the spams calls and new features

October 16, 2025
Unprompted review
Rated 5 out of 5 stars

Great customer service

Great customer service, very helpful, quick and efficient. Explained everything so it was easy to understand and even emailed a YouTube video to help me set up my account. Really glad I chose Freedom Voice!

October 15, 2025
Unprompted review
Rated 4 out of 5 stars

Thank you

Thank you, could use improvements but fits the basic functionality of what I need at an affordable cost

September 24, 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic assistance

We have used our 800 # for years but had forgotten to update our contract info, so we had minimal info to give Christian. He was patient and thorough in helping me find the right and needed details. Seriously, he was great. If all of your agents are 1/2 as good as him , you should be proud as h***.

September 23, 2025
Unprompted review
Rated 5 out of 5 stars

As Expected

Any time I call with questions or concerns, Freedom voice team goes above and beyond. Their products and services help my small business keep a float.

September 19, 2025
Unprompted review
Rated 5 out of 5 stars

the fixer

Well we had an issue and couldn't figure it out at first but through persistence and trial and error and a good attitude we figured it out and everything works great now truly appreciate him not giving up in doing everything he could to correct the problem.
Awesome 👍😎🤩 job

September 19, 2025
Unprompted review
Rated 5 out of 5 stars

I'm in the trail period but I have the…

I'm in the trail period but I have the full dashboard and have so far experienced great, live customer support. The rep I spoke with KNOWS the system and walked me through the set-up with ease. So far the FV VOIP product is a 10/10 and the live customer support has also been 10/10.

September 9, 2025
Unprompted review
Rated 5 out of 5 stars

Rene was very helpful

Rene was very helpful, knowledgeable, considerate, and understanding. She walked me step-by-step with every question I had for her. Rene have great Customer service. need more people like her.

September 8, 2025
Unprompted review

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