FreeGrabApp Reviews 1,401

TrustScore 2.5 out of 5

2.5

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Review summary

Created with AI, based on recent reviews

Evaluating 34 reviews, most reviewers were unhappy with their experience overall. Many customers reported that the application and software simply did not work, either from the start or after a short period of use, making it impossible to download content. People frequently encountered issues such as parse errors for video links and the program cutting out during downloads. Conversely, a small portion of people felt satisfied with the product, highlighting its clean and intuitive interface, and the convenience of downloading content for offline viewing. These users appreciated features like selecting audio tracks and subtitles, downloading entire playlists, and the built-in download manager for organization and flexibility.

What people talk about most

Application

People report ambiguous experiences with the app, with many reviewers expressing frustration about its... See more

User experience

Consumers find user experience to be ambiguous, with many reviewers reporting that the application did not... See more

Product

Users describe ambiguous interactions with the product, with some considering it one of the best tools of its... See more

Reviews shaping this summary

Rated 3 out of 5 stars

The second day after purchasing the license, the application stopped working. The helpdesk knows about the error and is communicating, I am waiting for the error to be fixed. I believe in the soon res... See more

Rated 1 out of 5 stars

I bought license key for 1 computer for 1 year Software does not work. The ticket is not resolved within 72 hours as promised. They are cheating peple.

Rated 1 out of 5 stars

Since the day I bought the last key, I could not download from any link anymore. I sent a request through Bug Reporting with a link but never got an answer. So I paid for nothing and it is over now.


Company details

  1. Software Company
  2. Computer Accessories Store

Written by the company

We present to you easy way to DOWNLOAD AND CONVERT VIDEOS


Contact info

2.5

Poor

TrustScore 2.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 9% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

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Rated 1 out of 5 stars

the app has not been updated and has…

the app has not been updated and has not worked properly for at least 6 months if you ever updated properly maybe I will pay for another year

March 5, 2024
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send your problem or wish, please use this link https://freegrabapp.com/bug-reporting/

Rated 1 out of 5 stars

Need help getting started

I am following the tutorial for FDPD but when I attempt to PASTE the address of the movie nothing happens.
No box shows on the FDPD app showing the video.
No address bar showing what I've pasted.
No new window prompting me to log into Disney+.

March 3, 2024
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send your problem or wish, please use this link https://freegrabapp.com/bug-reporting/

Rated 1 out of 5 stars

My liscense is expired on 27 Feb 2024

My liscense is expired on 27 Feb 2024, today i received a mail to give rating to your application. On which note, Please explain me? More then a month ago your application is not working, i also report a bugged complain, i keep messaged on it but not from support even technical team no one is replying. Then on which bases you required star rating. Please explain?

March 1, 2024
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send your problem or wish, please use this link https://freegrabapp.com/bug-reporting/

Rated 1 out of 5 stars

Why is support deleting support request?

Why is support deleting my LNXQ-25497 and LNXQ-25543 requests? I am a member who has paid a subscription to FreeGrabApp. What is going on ? Are you letting us down? When problems arise, are we left alone with them because we cannot count on your help? It has been impossible to use FlixGrab 5.4.1.1223 with Engine response timeout (8) !!!!!

February 17, 2024
Unprompted review
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send your problem or wish, please use this link https://freegrabapp.com/bug-reporting/

Rated 1 out of 5 stars

It's a great app and I wrote a very…

It's a great app and I wrote a very positive review about it here a few years ago.
It turned out to be great as long as there are no problems with it.
When problems arise, you are left alone with them because you cannot count on help.
It has been impossible to use it for several weeks and I have already written several messages to the company regarding this matter, using various communication channels provided on their websites.
And nothing, unprofessional silence.

To FreeGrabApp: if you are supposed to copy/paste, if you do this to everyone who reports problems here: "send your problem or wish, please use this link", then please do not answer me at all.

January 25, 2024
Unprompted review
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send your problem or wish, please use this link https://freegrabapp.com/bug-reporting/

Rated 1 out of 5 stars

Doesn't work with Amazon Prime

Doesn't work with Amazon Prime. Problem that has persisted since November 2023. I sent a new report on February 12, but it was deleted. New report today February 17th
canceled my complaint again. They're even unfair than i thought. Refund requested via Paypal

February 2, 2024
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send your problem or wish, please use this link https://freegrabapp.com/bug-reporting/

Rated 1 out of 5 stars

so bad

so bad so bad so bad so bad

February 2, 2024
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Reply from FreeGrabApp

send your problem or wish, please use this link https://freegrabapp.com/bug-reporting/

Rated 1 out of 5 stars

Uninstalled all and will not purchase again

I had Netflix, Disney and Amazon Prime. from the first time I loaded the software there was always a problems. The amount of problems is to long to detail. they ranged from licence issues, login issues software crashes is just a few

February 2, 2024
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Reply from FreeGrabApp

send your problem or wish, please use this link https://freegrabapp.com/bug-reporting/

Rated 3 out of 5 stars

I like that it can download YouTube…

I like that it can download YouTube videos but it downloads videos much slower than another program I was using.
It would be helpful if it would add a separate folder for each download group or link that has multiple videos. It did crash once when I added a link with over 200 videos. So I’m not sure how stable the program is with large downloads. Time will tell as I use the app more.

February 3, 2024
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Reply from FreeGrabApp

send your problem or wish, please use this link https://freegrabapp.com/bug-reporting/

Rated 1 out of 5 stars

Do not waste your Money (disney Plus, Netflix, Amazon)

As this is the umbrella company and most common used software not working I give the warning here.

Disney Plus, Netflix and Amazon Prime all no longer working.

04-09-2023 Disney Plus stopped working after an update, many tickets back and forth with the company with no helpful responses just we will fix it soon, today 01-02-2024 it is still not working so all subscription cost has gone in the bin with not even an offer to give a free licence for the lost months once fixed.

Now, Netflix is no longer working nor is Amazon Prime. I no longer have confidence that there is even going to be a fix seen as Disney Plus is still not fixed.

I moved Disney Plus over to Movipilot with 0 issues many months ago and if these remaining 2 I have don't get fixed soon I will move everything over permanently as I still have valid key for many months left.

When these programs worked they worked pretty well, however, they have problems quite frequently and takes forever to fix with no information as to what is happening or what they doing to fix it all you get is they are fixing it which I don't believe they are even working on it as many other companies fix these same problems with in a day or 2 which is due to changes the platforms have made.

Take from this review what you wish and I hope it prevents some people from losing their money. If this company don't want to keep losing customers they really need to improve on communication (Support) and actually fix the problems and not just keep sending template messages that do not help anything.

February 1, 2024
Unprompted review
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Reply from FreeGrabApp

send your problem or wish, please use this link https://freegrabapp.com/bug-reporting/

Rated 1 out of 5 stars

You can't login to your subscriptions anymore

At the beginning FreeGrabApp worked decently, but since the latest updates, I have been unable to download any media. The reason is that you can't login to your subscriptions anymore (for me Netflix, Amazon Prime and Disney+).
When will they admit that there software doesn't work anymore? A real shame

January 20, 2024
Unprompted review
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Reply from FreeGrabApp

send your problem or wish, please use this link https://freegrabapp.com/bug-reporting/

Rated 1 out of 5 stars

Scam

Scam.
Placed order for a key, no e-mail with the key after 24hrs. Sent an email to their support. No notification they even received that. Reporting them to my bank.

January 16, 2024
Unprompted review
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Reply from FreeGrabApp

send your problem or wish, please use this link https://freegrabapp.com/bug-reporting/

Rated 5 out of 5 stars

Very good product with affordable price

I bought the Freenetflix downloader from FreegrabApp yesterday. I received the key few second after and the activation was very easy. It worked immediately. I let it download few Netflix movies, and I was very glad because every thing worked perfectly. I do not know for the future, but at the moment, I am satisfied with the App. The price of the app is also cheap compared to other Netflix downloader. I do recommend this.

January 1, 2024
Rated 1 out of 5 stars

I submitted a ticket that videos could…

I submitted a ticket that videos could not be downloaded from Disney+. It got stuck after pasting URL when program was trying to fetch information. I got a reply that this issue was known, and a message would be sent when issue is resolved. It has now been over 1 month, still no information or solution.

November 1, 2023
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Reply from FreeGrabApp

send your problem or wish, please use this link https://freegrabapp.com/bug-reporting/

Rated 1 out of 5 stars

You should beware of this company....

First - If you visit this website they actually solicite positive reviews by offering a free key for their software. So the cards are stacked against any true reviews.

Second - I downloaded the trial version and tried to use it, you can download 1080p quality for some of the tv shows that I tried. However when I tried to download a movie all I could get was 540p. Have been reading a lot about how Netflix has changed something in there programing preventing software such as freegrabapp from downloading 1080p and even 720p.

October 24, 2023
Unprompted review
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send your problem or wish, please use this link https://freegrabapp.com/bug-reporting/

Rated 1 out of 5 stars

Doesn't work and lots of fake reviews…

Doesn't work and lots of fake reviews as they offer a Free premium key for Fake reviews.

October 24, 2023
Unprompted review
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Reply from FreeGrabApp

send your problem or wish, please use this link https://freegrabapp.com/bug-reporting/

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