FreestyleXtreme Australia Reviews 693

TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

First time I've dealt with freestyle extreme. Ordered an Endeavor Archetype 162 at a fantastic price. Received the board in under 4 days from New Zealand to our residence in Australia. Came well bubbl... See more

Rated 5 out of 5 stars

Great price and recieved my sidi crossfire boots in 8 days (uk to Australia).Bought a pair off fc moto Germany,Australia post lost them and fc moto don't respond to emails or answer their phone so not... See more

Rated 5 out of 5 stars

Trusted excellent group I enjoy purchasing goods I need through freestyle extreme Every thing I’ve purchased has arrived in good condition at a good time no stuff arounds Good quality products I re... See more

Rated 5 out of 5 stars

Always get excellent service from FreestyleeXtreme have been buying clothing for my son from them for years now. Always get quick accurate deliver. Excellent communicate with staff if needed. Always... See more

Company details


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

693 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent products

Excellent products, prices and service, recently bought the new Fox proframe helmet and couldn’t be happier, exceptional price and delivery was fast and reliable, would recommend this company to anyone.

August 16, 2018
Unprompted review
Rated 4 out of 5 stars

Took a bit longer than promised to…

Took a bit longer than promised to deliver.

August 15, 2018
Unprompted review
FreestyleXtreme Australia logo

Reply from FreestyleXtreme Australia

Hi Steve,
Thanks for your 4* review & really sorry the courier in Australia misrouted your order which made it arrive a few days late.
Kind regards,
Karen, FSX

Rated 5 out of 5 stars

Good prices and fast shipping

Good prices and fast shipping. It was cheaper to buy from you guys than to buy from Australia. Better range of quality gear as well.

August 15, 2018
Unprompted review
Rated 5 out of 5 stars

Amazing costumer service

Amazing costumer service, unfortunately I had to return my item due it be a wrong size, transaction was made with no hassle at all.

August 8, 2018
Unprompted review
Rated 5 out of 5 stars

Awesome customer service

Awesome customer service, I ordered knee pads for a birthday gift and when they didn't arrive and it was discovered they were being held in customs for unknown reasons FreestyleXtreme sent another pair straight away no questions. In the end both pair arrived and they made it simple for me to return the second pair. Will not hesitate to purchase from them again, extremely satisfied.

July 28, 2018
Unprompted review
Rated 2 out of 5 stars

Sent wrong product twice

Was sent the wrong helmet twice. Had to wait months from when I ordered it until I got the correct helmet. Communication was good throughout.

July 27, 2018
Unprompted review
FreestyleXtreme Australia logo

Reply from FreestyleXtreme Australia

Hi Adrian,

Many thanks for the feedback.

First of all our dearest apologies for the long wait in getting you the correct helmet. It was in all honesty a very unfortunate mix of errors that ultimately lead to the 2 incorrect helmets being sent to you. Since the listing was uploaded with the wrong imagery and those images being of a "Special edition helmet" instead of the one advertised in the description, it was rather complicated in getting you the one you saw online.

Though I understand this whole scenario took quite long to resolve, I am thrilled that you're now one of the few owners of this special design. Please note that we got our supplier to reach out to the brand in Italy and that the brand manufactured this helmet for you, leading to the long wait.

Understandably this was not at all what you had in mind, when you chose to purchase from us, so again we do appreciate your patience throughout the whole process.

Have a great weekend and rest assured, that if you're willing to give us another chance, that we'd gladly make up for it :)

Best regards,
Falk
FsX Customer Care

Rated 5 out of 5 stars

I found this business to be very…

I found this business to be very customer-focused, and extremely professional and knowledgeable about the different needs of their customers. I live in Australia, and had already placed and paid for my order (Shoei helmet); and I was contacted by the customer service team to let me know that the helmet was compliant under Australian law, they would cancel the order with a full refund if I decided not to go ahead. I was able to easily track my order, and even though I’d paid the extra to have it shipped more quickly, it still arrived 2-3 days earlier than promised. I would happily do business with this company again; and I encourage them to continue with their already excellent standards.

July 26, 2018
Unprompted review
Rated 5 out of 5 stars

Outstanding

The most amazing, dedicated staff I have ever dealt with. They went above and beyond to meet my needs. Cannot fault them.

July 26, 2018
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look