First af all it's a high quality trailer, in good condition. Renting was easy and very cheap. Normally I rent a trailer from another company, and these are poor quality. So I am very happy and nex... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Super easy handling, super flexible, you can rent anytime according to your needs. Perfect! Just make sure that your mobile is charged. 😃
Nice app, nice trailer and nice people I spoke to on the phone when I asked for deferring my rental period with one hour. They vere not only very nice but also very efficient! No doubt I plan to us... See more
Company replied
Super easy, super quick and nice and clean trailer. Plug and drive. Will definitely use this service again.
Company replied
Company details
Written by the company
Since 2004, Freetrailer has been committed to enhancing customer experience through our sharing economy solution. Our mission is simple: to offer free access to trailers and electric cargo bikes for those in need. Our principle, "We make sharing easy," is brought to life with our award-winning app, enabling self-service pick-ups and returns. With partners like IKEA, Elgiganten, Byggmax and POWER on board, accessing a Freetrailer is convenient, affordable and easy, ensuring our users always find what they need close by.
Contact info
Dampfærgevej 10, 2100, København, Denmark
- +4588537700
- info@freetrailer.com
- www.freetrailer.dk
4.8
Excellent
19K reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very easy pickup and return via the…
Very easy pickup and return via the App. Nice and as new material.
April 24, 2026
Unprompted review
Reply from www.freetrailer.com
Hi Erik,
Thank you for your review.
We are very pleased to hear that you found the pickup and return process very easy via the app, and that you were satisfied with the condition of the equipment.
Best regards,
Freetrailer
Super easy
Super easy, super quick and nice and clean trailer. Plug and drive.
Will definitely use this service again.
April 23, 2026
Unprompted review
Reply from www.freetrailer.com
Hi Tamara,
Thank you for your review.
We are very pleased to hear that you found our service super easy and quick, and that you were satisfied with the condition of the trailer. It is great to know that you plan to use our service again.
We look forward to seeing you again soon.
Best regards,
Freetrailer
Relatively new trailer this time.
Relatively new trailer this time.
Experience with reporting damage at pickup could be improved. I could nor check the text and pictures reported, so a bit uncertain if it was reported at all
April 23, 2026
Unprompted review
Reply from www.freetrailer.com
Hi Gunnar,
Thank you for your review.
We are very pleased to hear that you were satisfied with the trailer. At the same time, we appreciate your feedback regarding the damage reporting at pickup.
We are sorry that you were unable to review the submitted text and pictures, and we understand that this may have caused uncertainty.
Your comment is valuable and will be taken into account as we continue to improve the app experience.
Best regards,
Freetrailer
Everything worked perfectly!
April 23, 2026
Unprompted review
Reply from www.freetrailer.com
Hi Hans,
Thank you for your review.
We are very pleased to hear that everything worked perfectly for you and that you are satisfied with our service.
Best regards,
Freetrailer
Reply from www.freetrailer.com
Hi Bryan,
Thank you for your review.
We are very pleased to hear that you had a good experience with our service.
We hope to see you again soon.
Best regards,
Freetrailer
Top service
April 23, 2026
Unprompted review
Reply from www.freetrailer.com
Hi ,
Thank you for your review.
We are very pleased to hear that you are satisfied with our service.
Best regards,
Freetrailer
Reply from www.freetrailer.com
Hi Johan,
Thank you for your review.
We are very pleased to hear that you find our service simple, affordable, and useful.
Best regards,
Freetrailer
Reply from www.freetrailer.com
Hi Anders,
Thank you for your review.
We are very pleased to hear that you find our service easy to use.
Best regards,
Freetrailer
Good trailers and ease of use
Trailers are allways in good condition and booking one is easy in the app. Customer service is helpful if any issues arise.
April 22, 2026
Unprompted review
Reply from www.freetrailer.com
Hi Fredrik,
Thank you for your review.
We are very pleased to hear that you find our trailers to be in good condition and that the booking process in the app is easy.
It is also great to know that you have had positive experiences with our customer service when needed, that's how it should be!
Best regards,
Freetrailer
Easy no problem👌
April 22, 2026
Unprompted review
Reply from www.freetrailer.com
Hi Robert,
Thank you for your review.
We are very pleased to hear that everything was easy and without any problems for you.
Best regards,
Freetrailer
Very nice experience
Very nice experience, easy. Trailer in a very good condition
April 22, 2026
Unprompted review
Reply from www.freetrailer.com
Hi Anatoliy,
Thank you for your review.
We are very pleased to hear that you had a very nice and easy experience and that you were satisfied with the condition of the Freetrailer.
Best regards,
Freetrailer
Reply from www.freetrailer.com
Hi Carsten,
Thank you for your review.
We are very pleased to hear that you find our app easy to use and that you appreciate our concept.
We hope to see yiu again soon!
Best regards,
Freetrailer
Reply from www.freetrailer.com
Hi Stefan,
Thank you for your review.
We are very pleased to hear that you find our trailer rental service easy and affordable.
Best regards,
Freetrailer
WARNING
WARNING: AVOID AT ALL COST! I used Freetrailer in Sweden when I moved houses. The trailer had hidden faults which essentially destroyed a big part of my furniture. The customer support was extremely unproffesional and I didnt even receive my money back for the reservation. A scam: AVOID
April 6, 2026
Unprompted review
Reply from www.freetrailer.com
Hello Albert,
We’re very sorry to hear about your experience with Freetrailer. What you describe is concerning and not the level of service we aim to provide.
We would like to look into this and help resolve the situation. Please contact us at info@freetrailer.se with your booking details, date, and a short description of what happened.
Kind regards,
Freetrailer
My first experience was great
My first experience was great. Recommended
April 19, 2026
Unprompted review
Reply from www.freetrailer.com
Hi Imran,
Thank you for your review.
We are very pleased to hear that your first experience with our service was great and that you would recommend us.
Best regards,
Freetrailer
Reply from www.freetrailer.com
Hi Matilda,
Thank you for your review.
We are very pleased to hear that you found our service easy and quick to use.
We hope to see you again soon.
Best regards,
Freetrailer
All worked surprisingly well
All worked surprisingly well. The trailer was of good quality and in very nice condition. And the app worked perfectly well as well. Altogether a very nice experience!
April 19, 2026
Unprompted review
Reply from www.freetrailer.com
Hi FF,
Thank you for your review.
We are very pleased to hear that everything worked well for you and that you were satisfied with the quality of the trailer as well as the performance of our app.
It is great to know that you had a very positive overall experience!
Best regards,
Freetrailer
Reply from www.freetrailer.com
Hi Kent Aleksander,
Thank you for your review.
We are very pleased to hear that you appreciate the availability of our trailers and that the service met your needs when you needed it.
Best regards,
Freetrailer
It was easy to use and cheap
April 18, 2026
Unprompted review
Reply from www.freetrailer.com
Hi Shenol,
Thank you for your review.
We are very pleased to hear that you find our service easy to use and affordable.
Best regards,
Freetrailer
Reply from www.freetrailer.com
Hi Fredrik,
Thank you for your review.
We are very pleased to hear that everything worked as expected and that you had no issues with our service and app.
Best regards,
Freetrailer
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