FreightPros Reviews 

256
•
TrustScore 1.5 out of 5

1.7

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Rated 1 out of 5 stars

Overpriced, no responses on the ads that you post. All the drivers are with SAP record and a lot of violations.

Rated 2 out of 5 stars

Competitive prices. I did a terminal to terminal shipment from Grand Rapids, MI to Fort Smith AR. Both are decent sized cities with many many freight terminals. They did not tell me until after I h... See more

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Rated 1 out of 5 stars

Worst company I have ever had the pain of doing business with. They are deceitful, unethical, and lie directly to you. We were overcharged for services not received and when we tried to dispute, they... See more

Company replied

Rated 1 out of 5 stars

I do not recall even using this company to ship anything at all but somehow i get 275 removed from my bank account when if i shipped anything, it would have been 6 months prior to recieving this extra... See more

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1.7

Bad

TrustScore 1.5 out of 5

256 reviews

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1.7

All reviews

(256)

1 review in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fantastic customer service

Fantastic customer service! Freight Pros is incredibly responsive and handles timely matters very well. They also do a great job of invoicing the way our Accounts Payable department prefers. Overall, very good experience and would recommend!

May 23, 2019
Unprompted review
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Reply from FreightPros

We appreciate your review and are happy to have established such a strong partnership with you over the years and over 700 shipments! We're excited for the opportunity to help you with the next 700 and more!

Rated 1 out of 5 stars

If only a negative rating was available

Seems to be a pattern here, same company, same employees. I used Freightpros for years and had very few issues but when an insurance claim came up, they do not do a thing to help. They are more than willing to sell you the insurance but not file correctly or treat people professionally. This last incident , I paid for $5k in coverage as I have on the 200+ shipments we booked though them, paid $1,034 for shipping and the items where damaged and returned for us to repair. The total claim was for $4600 (That included shipping) I was offered $1100 because they filed wrong, I paid an additional $1300 to ship it back, Right now I am out $5900 and they after I told them this was not acceptable refuse to help at all. Great company morals, Look at other options, this is not a good choice. Now they have responded with very little truth nice, just proves my point.

May 22, 2019
Unprompted review
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Reply from FreightPros

Randall: Per our many conversations, you insured this product for $5000 and the insurance company DID approve your claim for that amount. It wasn't until later that you realized you made a mistake and meant to insure your product for a higher value. I apologize for the frustration but providing the correct value up-front is crucial for getting the correct payout from insurance companies.

Rated 5 out of 5 stars

Best in Service, Price and Follow-through

Phenomenal service from beginning to end. Our shipment was not an easy one.The shipment had to be rescheduled,twice, but everything went like clockwork, and the most important thing is that our shipment arrived in perfect condition, even though it was transferred several times and traversed the country more than 2,400 miles. A third, undocumented skid was added, and that was delivered, too, at no extra cost.The price, including insurance, turned out to be 20% of the cost that Federal Express quoted me, and that was after their sizable discount. I will recommend Chad and Maranda to anyone I know needing freight service, without reservation. They will be as delighted as I was.

October 20, 2018
Unprompted review
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Reply from FreightPros

We're delighted to see everything went smoothly for you and can't wait to help you out on your future shipments!

Rated 5 out of 5 stars

Chad at FreightPros was professional

Chad at FreightPros was professional, helpful and FAST! I loved that I did not have to wait for answers to questions I had. He was also very helpful with suggesting carriers. It was great not having to visit site after site and re-enter all of the same info. One form and done. We will use them again for our freight needs

August 22, 2018
Unprompted review
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Reply from FreightPros

Thank you for sharing your great experience, Stacey! Our team hopes to continue to provide you with the same level of support for all your future shipping needs!

Rated 5 out of 5 stars

Excellent service

Excellent service, attentive, communication, on-point. My go to guys in freight. Especially Armando - that mufucka's legit son.

July 20, 2018
Unprompted review
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Reply from FreightPros

Thanks, Mark! We're excited to see you have had such a great experience with us so far, and we look forward to a sustained partnership!

Rated 4 out of 5 stars

Sending a freight package can be…

Sending a freight package can be expensive, but I found this place that had the perfect price. It was easy, fast and quick. I give it a 4, everything is very easy. The only thing I would change is the person picking up the freight, this person was a little rude to the company.

April 17, 2018
Unprompted review
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Reply from FreightPros

We're sorry the driver didn't act professionally. We have access to numerous carrier options, so next time you ship with us, we'll make sure to use a different carrier! We look forward to helping with your future shipping needs!

Rated 2 out of 5 stars

Competitive prices, however....

Competitive prices. I did a terminal to terminal shipment from Grand Rapids, MI to Fort Smith AR. Both are decent sized cities with many many freight terminals. They did not tell me until after I had paid that both freight terminals they selected are in much smaller cities more than an hour drive away. My first experience with FreightPros is very bad.

April 18, 2017
Unprompted review
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Reply from FreightPros

Hi Eric! It looks like this situation has been resolved. We work with lots of different carriers, so we'll always have other options for you if distance is a concern. Please always feel free to reach out directly to us when you're having any sort of issue like this; We're here to help and I'm glad this one was taken care of!

Rated 5 out of 5 stars

Easy, fast, and reliable

FreightPro made it very easy to get my freight to me. I tried two other companies first and it was nothing but a hassle. FreightPro took take of pretty much everything.

September 29, 2016
Unprompted review
Rated 5 out of 5 stars

Smooth shipping

My shipment was picked up at a residence and delivered to a terminal near my home. I had no issues with paperwork and the shipment went like clockwork. It was not damaged and they loaded it on my trailer for me (truck engine). I found the people easy to work with and very cordial. I would use them again.

August 2, 2016
Unprompted review
Rated 5 out of 5 stars

Fast easy convenient shipping

This was the best service available
I as very happy with this service, they made me feel confident and secure about shipping with this service. Very affordable and very friendly, they made everything very smoothly
Definitely will recommend this service to others a well as use again. Thank you

July 19, 2016
Unprompted review
Rated 5 out of 5 stars

CHOOSE FreightPros

FreightPros went far and beyond my expectations. I had a difficult shipment that was awkward in size as well as having to go up an incredibly long driveway to deliver a crate that we sent business to residential.
Our customer was elderly and I worried about them not being able to help get the crate where it needed to be. I can tell you that this company will be forever at the top of my list.

My representative was Neil Rubenstein and he was amazing, from the moment he picked up the phone to the day my package got delivered. It was a pleasure to work with FreightPros and I will do so again.

July 19, 2016
Unprompted review
Rated 5 out of 5 stars

Great Shipment Experience!

I had some items shipped from Florida to New Mexico and all worked out great. Eric, my sales rep, and his team were totally responsive and really made it a pleasant and non-stressful experience to get the items. I would absolutely recommend using FreightPros for your shipping needs!

June 30, 2016
Unprompted review
Rated 5 out of 5 stars

Great Service

Very helpful and reasonable - got my material where it was needed, when it was needed - with no hassles

January 21, 2016
Unprompted review

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