Frenchbeautyhub Reviews 

If there was a zero star option I would opt for that.
I dont even know if this business os legit.
I placed an order in July, had it confirmed a week later. Waited patiently 1 -2 wks. Nothing. Not updates whatsoever. Kindly and humbly reached out thru their only option given(online email) and received 1 delayed response "busy, will work to get order shipped". Waited patiently again 1-2wks. Still no notifications/updates whatsoever. Reached out multiple times. Maybe 3, 4, 5 times. Still NO RESPONSE/UPDATES/NOTIFICATIONS WHATSOEVER. Today is September 3.....I STILL HAVENT RECEIVED AN UPDAYE/NOTIFICATION/OR MY ORDER. Tried to get a refund but that only works AFTER u received ur order.....IF u ever even get it.....I want my money back AND my order AND compensation for their rude and conniving fustrating inconvenience!!!! Their squirrely actions and lack of customer service AND stealing from me is making me believe this company is a SCAM.

Ok check ur email. Order #163947. It should be there along with the other 6-7 emails. Its sucha shame it had to resort to this to FINALLY be "heard".

Ya see.....they seen a review that exposed their shiesty bullsh*t and respond via the public eye to make like they gonna address the situation and/or paint the picture as if they are catering to the customer. FYI anyone seeing this, their reply on trustpilot was just for show. Today is September 17. NO NOTIFICATION/UPDATE/PRODUCTS ETC WHATSOEVER. This is f*skin ridiculous!!!!!! 2 months+ and getting away with murder???

I was happy to know you can send the product to me in Israel

Love the products, excellent service, thank you so much!

Scam! They never shipped my 200$ order and stopped answering my emails.

Shipped efficiently. Easy ordering experience

Excellent resource for hard to find European products. Package was sent well insulated, everything arrived as expected. Will definitely shop here again.

Fast shipping to the US. I was able to great a beauty product that was otherwise unavailible.

Took a little while to get moving from Europe to the USA but arrived without issue

I purchased a $28.50 sunscreen from French Beauty Hub and paid $19.73 for shipping plus $4.27 in taxes at checkout, for a total of $52.50.

Weeks after my order was delivered, I received a separate bill from FedEx for another $47.90. That's nearly 168% more than the price of the product itself!

Only $1.40 of that bill was actual customs duty.

At NO POINT during my purchase was I made aware that I could be responsible for additional fees after delivery. I found no warning on the product page, during checkout, or in my order and shipping confirmation emails.

Had I known that a $28.50 product could result in another $47.90 bill after delivery, on top of nearly $20 in shipping, I obviously would not have placed the order.

When I contacted French Beauty Hub thinking this was simply in error, they said they were “sincerely sorry that these additional fees came as an unexpected surprise.” But that's EXACTLY the problem.

Customers should be clearly informed of potentially significant additional import and carrier fees BEFORE they make a purchase, not surprised with them weeks after their order arrives. People deserve to know the true cost of any purchase before checkout.

Unless French Beauty Hub changes their checkout process to clearly and prominently warn customers about these potential additional charges, in my personal opinion, they are not "sincerely sorry" about misleading their customers at all.

Ordered on 10 August, did not ship until 29 August.

Shipping was very delayed but i would still order again

I ordered from these guys beginning of June and still haven’t seen my order. Wrote a review and they contacted me to say they would do something about my order and then nothing. So now I don’t have my order and I just get messages saying they will do something and they do absolutely nothing. Do not buy from them they are really bad at this.

They always respond to trustpilot and then do nothing so not doing that again its a waste of my time.

Total waste of money - Really frustrating experience and bad customer service. I ordered an item that took a month to arrive. After two weeks I emailed to say I no longer needed the item. They refused to refund and said it would be leaving their depot soon. Very annoying. It took another week to be posted and another week to arrive. I posted it back not knowing that there would be a 36euro charge on top of postage once it arrived in Belgium. If I pay that the return will have cost more than the item so not worth it...so now I have paid for the item and return postage, won't get a refund and don't have the item either. DO NOT BUY FROM HERE!!!

Great product. Understandably long wait. Hard to keep track where product is but not horrible.

Great product. Great shipping and communication.

Loved everything except the total for shipping was about $20 higher since FedEx billed me for fees , I assume tariffs, but this should have been built into the price.

Although ordering from France takes a bit longer, it is well worth the weight to get quality products that I cannot get in the United States! They are always excellent packaged well and quality is just awesome. I am always pleased with my order. I will continue to be a customer for a very long time. Thank you for your commitment to quality customer service.
Mrs Deetzah Jantz

bsolutely terrible customer service…
Absolutely terrible customer service and a very disappointing experience.
Both times I ordered from this website, I had a terrible experience.
The first time, it took almost 3 months to finally receive my product, after a lot of delays and stress. Unfortunately, I decided to give this company another chance and placed my second order on June 1, 2026.
It has now been months, and I still have not received my order. I have contacted customer service numerous times, but instead of actually resolving the issue, they keep passing me from one person to another and telling me that my case has been “escalated” or is “being followed up.”
I have sent multiple emails and have not even received a proper response. I am still waiting for either my product or my refund.
Honestly, this has been an extremely frustrating and stressful experience. The customer service is terrible, communication is extremely poor, and there is no proper follow-up.
After having this experience twice, I definitely do not recommend this company.
Update: FrenchBeautyHub has responded to my review asking for my order number. I have already provided Order #157545 multiple times, along with my tracking number LY943660875DE and details of my previous follow-ups. Unfortunately, I still have not received my sunscreen or my refund. I am still waiting for a concrete resolution

I was able to order a contact lens solution I cannot get in the US. I am looking forward to exploring more products. Shipping was fast and my items were well packed.

Replying to the companies reply .
Your apology seems insulting as you have not responded with any coherent information to the many many emails that I have sent you including one sent yesterday . All you had to do was deliver the product as agreed .Or contact me with with some truthful relevant facts .
To others reading this , please , please , shop elsewhere.This company is appalling .You do not need to take my word for it .There are many many 1 star reviews stating the same .
Avoid