Thank you for shipping to the USA for a reasonable cost. There is only one thing to suggest. Perhaps you can pack the bottles a little better? Some tape over the tops to keep them from popping open an... See more
Company replied
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I love the products but shipping took almost three weeks which is a lot to me. I understand they come from overseas but it took so long I missed the beach trip where I could have used the hair protect... See more
Company replied
I was so excited to buy from French Beauty Hub but when I received my order it was missing one shampoo (the antipollution). Instead of treating me like a customer, I had to go through hoops to prove... See more
Company replied
I’m so glad this site is available as a resource to safely obtain true French toiletries. The site initially did not ship my order, but once I followed up, customer service responded quickly and got m... See more
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3.2
Average
878 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 74% of negative reviews
Typically replies within 1 week
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NO RESOLVE, NO PRODUCT, I WANT A REFUND
UPDATE – September 7, 2026
I placed Order #150250 with French Beauty Hub on April 14, 2026. Nearly five months later, I still have not received the product I paid for.
I have repeatedly contacted the company by email and WhatsApp and have made numerous attempts to resolve this directly with them. I originally did not even want a refund—I wanted the product and was willing to wait.
After nearly five months, however, I have given up. I have now formally requested a full refund.
What is most concerning is that after posting my original review, I discovered many other customers describing very similar experiences involving extremely long delays, poor communication, undelivered orders and difficulty obtaining refunds.
I wish I had read these reviews before ordering.
Based solely on my own experience, I cannot recommend purchasing from French Beauty Hub. I will update this review again if and when my refund is actually received.
UPDATE — AUGUST 30: STILL NO RESPONSE
After posting this review, I also contacted French Beauty Hub through WhatsApp with my order number and explained again that I do not want a refund — I simply want the product I paid for.
Now five days later, I have received no response here and no response on WhatsApp.
French Beauty Hub: Order #150250. Please have a real person contact me and tell me whether you have Osmo Soft in stock and can ship it. I have been waiting since April 14.
I will gladly update this review when my order is actually shipped and I receive a valid tracking number.
I JUST WANT MY ORDER! — Order #150250
I ordered Osmo Soft on April 14, 2026. More than four months later, I still have not received it. I have contacted French Beauty Hub repeatedly and have even received an automated message suggesting that my order was delivered, but no one has provided me with a tracking number. Items were never received!!!!
I do not want a refund. I want the product.
Osmo Soft is difficult for me to find in the U.S., which is why I ordered it from French Beauty Hub in the first place. If it is now available, please simply ship my order and send me the tracking number.
I would be very happy to update this review as soon as French Beauty Hub resolves this and gets my order to me.
Order #150250
August 25, 2026
Unprompted review
Reply from Frenchbeautyhub
Hello, we are deeply sorry for this long wait and, above all, for making you feel that you were left without an answer despite your many attempts to reach us. 😔 We completely understand how discouraging this situation must be, especially after waiting so long for your order.
We have followed up with the carrier again to request an update and help move things forward as quickly as possible. Unfortunately, your parcel is currently affected by customs processing, which is outside our direct control and can sometimes cause significant delays.
We know that all you want is to receive the product you ordered and paid for, and we have heard you clearly. We are truly sorry for the stress and frustration this has caused. We sincerely hope we are now getting closer to a resolution, and we deeply appreciate your patience despite this difficult experience.
The FrenchBeautyHub Team
Still waiting. [AVOID THIS COMPANY!]
Still waiting.
This company has told me that it is "sincerely sorry" for its failure to resolve my issue, which is that I paid for two items and they shipped me one. Their sincere apologies always indicate that they are looking into the matter and will respond promptly. This has gone on for months. They are clearly just hoping I'll go away. I will not. But if you haven't purchased from this company yet, DO NOT. Unless you want to get on the merry-go-round of false promises and lack of follow-through.
French Beauty Hub, if you see this, my order number is #156983. Don't ask me for it again. Please issue my refund for the unshipped product immediately.
June 7, 2026
Unprompted review
Reply from Frenchbeautyhub
Hello, we’re truly sorry that this situation has been going on for so long, and we completely understand how exhausting and frustrating this must feel. 😔 You are absolutely right about one important point: you have already provided us with all the necessary information, and you should not have to provide it again.
We have noted your order #156983 and your request for a refund for the item that was not shipped. We deeply regret that our previous responses left you feeling as though you were receiving promises without a concrete resolution. Your request has been acknowledged, and we have followed up on your case with the relevant team for processing.
We are genuinely sorry for this experience and for the trust that this prolonged situation may have caused you to lose.
The FrenchBeautyHub Team
Disappointing experience with French Beauty Hub
I ordered some sunscreens and aftersun products from French Beauty Hub two months before my holiday, expecting plenty of time for them to arrive. Unfortunately, they only arrived on the day I returned from my holiday.
The communication was, in my experience, very limited and poor. I contacted them about my order and received one response telling me to check the tracking information. However, for around 1.5 months, the tracking continued to say that the products were ready to be dispatched. I tried contacting them again for more information, but unfortunately I was ignored.
If you are ordering something you need for a specific date or holiday, I would strongly recommend ordering well in advance and not relying on their stated delivery times.
Overall, I won't be ordering from French Beauty Hub again. The only positive is that at least I now have the sunscreens ready for next year's holiday! ☀️😅
July 3, 2026
Unprompted review
Reply from Frenchbeautyhub
Hello Gosia, we’re truly sorry that your order arrived too late for your vacation. 😔 We completely understand your disappointment, especially since you ordered two months in advance specifically to avoid this situation. We also regret the lack of communication and updates during the shipping process. We’re nevertheless relieved that your order ultimately arrived safely. Your feedback helps us identify where we need to improve, particularly regarding delivery times and communication.
The FrenchBeautyHub Team
Great, but took a while
Took a while, but great experience and product. The delay, of course makes sense because it's coming from France all the way to the USA. In some way it's how you know it's legit.
August 24, 2026
Unprompted review
Reply from Frenchbeautyhub
Thank you so much for your feedback and patience! 😊 We’re delighted that both the experience and the product met your expectations despite the wait. We’re very happy to make French products accessible and deliver them all the way to the United States. Thank you for your trust!
The FrenchBeautyHub Team
An awful company.
I ordered A313 from French Beauty Hub several months ago. Initially (a couple of times) they replied to my emails but the followup emails have been ignored.
If you pay for something that does not arrive and your inquiry emails are clearly ignored (all emails very polite) it's called stealing - which is illegal.
An awful experience overall. Avoid.
August 24, 2026
Unprompted review
Reply from Frenchbeautyhub
Hello Sebastian, we’re truly sorry about this situation and for the lack of response to your follow-up emails. 😔 Waiting several months without receiving your order clearly requires a thorough review. Please provide us with your order number so we can locate your case, investigate exactly what happened with your A313 order, and provide an appropriate solution.
The FrenchBeautyHub Team
Received all items in a timely manner…
Received all items in a timely manner and pleased with the product
August 15, 2026
Unprompted review
Reply from Frenchbeautyhub
Thank you so much for your feedback! 😊 We’re delighted that all your items arrived on time and that you’re happy with your products. Thank you for your trust! Be sure to follow us on Instagram and Facebook for our upcoming promotions and new arrivals.
The FrenchBeautyHub Team
Great experience
The product itself is excellent, the shipping process was great. In general really good experience shopping at Frenchbeautyhub.
Thanks
August 23, 2026
Unprompted review
Reply from Frenchbeautyhub
Thank you so much for your wonderful feedback! 😊 We’re delighted that you love the product and that your delivery went smoothly. It means a lot to know that you had such a positive shopping experience with FrenchBeautyHub. Thank you for your trust, and we hope to see you again soon!
The FrenchBeautyHub Team
Excellent service and products
Excellent service and products. I will definitely return for more..
August 14, 2026
Unprompted review
Reply from Frenchbeautyhub
Thank you so much for your wonderful feedback! 😊 We’re delighted that you’re happy with both our products and our service. It means a lot to know that you’ll be shopping with us again! Be sure to follow us on Instagram and Facebook for our latest arrivals and upcoming promotions.
The FrenchBeautyHub Team
Buyer BEWARE- will not refund for missing items
Buyer BEWARE! I waited a long time to receive my product. I only received part of it and the company will not refund me. There are better sites out there that are more reputable. I will never order from here again. Use caution if using the site.
UPDATE: Still not resolved. I appreciate the company responding, but I have not heard back about a resolution. I tried reaching out again via email. I do hope French Beauty Hub will refund me for the item I did not receive.
July 30, 2026
Unprompted review
Reply from Frenchbeautyhub
Hello, we’re truly sorry about your experience. 😔 There may have been a misunderstanding, as when a missing item is confirmed after verification, we always take the necessary steps to provide an appropriate solution, including a refund when applicable. Please provide us with your order number so we can locate your case, review what happened, and take the appropriate action.
The FrenchBeautyHub Team
Great products
Great products, fast delivery, great prices! Never disappointed.
August 17, 2026
Unprompted review
Reply from Frenchbeautyhub
Thank you so much for your wonderful feedback! 😊 We’re delighted that you continue to be happy with our products, prices, and fast delivery. Your loyalty and trust truly mean a lot to us! Be sure to follow us on Instagram and Facebook for our latest arrivals and upcoming promotions.
The FrenchBeautyHub Team
Worst customer experience ever
Worst customer experience ever. Never received my package even though they took my money 10 days ago. And I have emailed, whatsapped and messaged their “bot” on their website who just keeps giving me auto generated responses. I have asked for a refund and cancel the shipment even though it hasn’t been shipped and have said it is not possible.
Still no update or response from French beauty hub even though I have emailed twice, whatsapped several times and attempted contact. No update or help at all
August 21, 2026
Unprompted review
Reply from Frenchbeautyhub
Hello, we’re truly sorry about your experience and understand your disappointment. 😔 A 10-day wait can understandably be concerning when you’re expecting clear information about your order. Please provide us with your order number so we can check its actual status, review your case, and give you a clear response regarding your request.
The FrenchBeautyHub Team
Everything arrived ok but some were…
Everything arrived ok but some were damaged.
August 14, 2026
Unprompted review
Reply from Frenchbeautyhub
Thank you for sharing your feedback. 😊 We’re glad your order arrived safely, but we’re sorry to hear that some items were damaged. Please feel free to contact us by email with your order number and a few photos so our team can review the situation and provide an appropriate solution.
The FrenchBeautyHub Team
The gold standard of sunscreens
The gold standard of sunscreens, hard to find in the U.S., delivered safely to my door. Great!
June 22, 2026
Unprompted review
Reply from Frenchbeautyhub
Thank you so much for your wonderful feedback! 😊 We’re delighted to help you access sunscreens that can be difficult to find in the United States, and especially happy that your order arrived safely at your doorstep. Be sure to follow us on Instagram and Facebook for our upcoming promotions!
The FrenchBeautyHub Team
Great price for a great product Nuxe is…
Great price for a great product Nuxe is amazing
August 11, 2026
Unprompted review
Reply from Frenchbeautyhub
Thank you so much for your wonderful feedback! 😊 We’re delighted that you’re happy with your NUXE product and the great price. It’s a French brand we love too! Be sure to follow us on Instagram and Facebook for our upcoming promotions and new arrivals.
The FrenchBeautyHub Team
Great French products that are not…
Great French products that are not weakened or altered to the American versions.
August 17, 2026
Unprompted review
Reply from Frenchbeautyhub
Thank you so much for your feedback! 😊 We’re delighted that you appreciate our selection of French products and can find the European versions you’re looking for at FrenchBeautyHub. Thank you for your trust! Be sure to follow us on Instagram and Facebook for our latest arrivals and promotions.
The FrenchBeautyHub Team
You have a large selection of European…
You have a large selection of European products. Other sites have many “ sold out “ items. My order came well packed. Happy to know I can order my Euro products through you. I will recommend and will order again. Thank you.
August 20, 2026
Unprompted review
Reply from Frenchbeautyhub
Thank you so much, Tania, for your wonderful feedback! 😊 We’re delighted that you appreciate our wide selection of European products and that your order arrived perfectly packaged. Your recommendation and willingness to shop with us again truly mean a lot! Be sure to follow us on Instagram and Facebook for our latest arrivals and upcoming promotions.
The FrenchBeautyHub Team
Waited a month and missing an item
I waited over a month to receive the products I ordered (they were shipped nearly a month after I ordered them) and I was missing a product. I’m still waiting to receive it and also for a response about when I’ll receive it. This was my first experience ordering with this company.
August 15, 2026
Unprompted review
Reply from Frenchbeautyhub
Hello, we’re truly sorry that this was your first experience with us. 😔 Waiting so long for your order and then discovering that an item is missing is certainly not the experience we want to provide. Please contact us by email with your order number so we can check the status of the missing item and provide you with a solution as soon as possible.
The FrenchBeautyHub Team
French Beauty Hub sent me one wrong…
French Beauty Hub sent me one wrong product instead of two bottles of Vichy day cream on 17/7/26. I have written countless emails and even WhatsApp to them but to no avail. Never buy any products from them anymore.
July 17, 2026
Unprompted review
Reply from Frenchbeautyhub
Hello, we’re truly sorry about this situation and for the lack of response to your previous messages. 😔 If you ordered two bottles of Vichy day cream and received only one, we would like to investigate this promptly. Please contact us by email with your order number and, if possible, a photo of the package and its contents so our team can address the missing item and provide an appropriate solution.
The FrenchBeautyHub Team
Beware of Hidden Costs!
Made a purchase of sunscreen that included $19 USD for 'shipping'. Was subsequently contacted by the shipper (FedEx) and was asked for a further description of the item, the container, etc. for U.S. Customs purposes. Provided the link to the product and was told that would suffice. Later received a bill from FedEx for their (additional) delivery charges, Customs duties and a fee from the Food and Drug Administration that was required to enter the product into the USA! These costs totaled $42, almost half of the cost of the product itself! None of this was made clear on the website or at any time during the purchase. The lotion was expensive to begin with, but these additional charges make it totally unreasonable. Very deceptive on the part of FBH and will never patronize them again!
July 7, 2026
Unprompted review
Reply from Frenchbeautyhub
Hello David, we’re truly sorry about this unexpected charge. 😔 The $42 billed by FedEx is not an additional shipping fee charged by FrenchBeautyHub, but relates to duties, taxes, and import-clearance fees in the United States. These charges are determined by local authorities and/or the carrier and are separate from the shipping fee paid with your order. We completely understand your disappointment with this unexpected additional cost.
The FrenchBeautyHub Team
Love French Beauty Hub!
They were able to deliver the same quality products I fell in love with on a recent trip to France, at a reasonable price.
August 19, 2026
Unprompted review
Reply from Frenchbeautyhub
Thank you so much for your wonderful feedback! 😊 We’re delighted that FrenchBeautyHub helped you rediscover the products you loved during your recent trip to France, at reasonable prices. Thank you for your trust! Be sure to follow us on Instagram and Facebook for our latest arrivals and upcoming promotions.
The FrenchBeautyHub Team
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