Customer service was incredible. So nice to actually speak to a person when trying to sort out an issue. Actually have a contact phone number! Hat was delivered squashed - but had it all sorted with... See more
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Review summary
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Reviews shaping this summary
Still waiting for order to be dispatched from the 13th January....Emailed 3 times not answered for days then spent time waiting on phone lines and was told no problems in the warehouse but then receiv... See more
Company replied
Sent back my order and it was confirmed received by French Connection on 12th Feb, it is now 26th Feb and I still have not received my refund. Never known any company take so long to process a refun... See more
Company replied
I bought a jumper which was not inexpensive that bobbled on immediate wear. So something that was originally £75 looked old and shabby after one wear. I wanted to leave a review of this product on the... See more
Company replied
Company details
Information provided by various external sources
Buy mens and womens clothing online at frenchconnection.com. Fashion retail chain for men and women
Contact info
3.1
Average
450 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 97% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Mens Jeans Sizing
there is only one size listed for jeans, no idea if this size is for waist or leg , and now they replied to say the one size on the website is the leg size, while also replying to me on email saying that the one size listed on their website is the waist size !!!!
May 20, 2023
Unprompted review
Reply from French Connection
Thank you for your review.
We can confirm this measurement is the waist.
We are very sorry to hear of your disappointment and will feed this back to our production team who are looking into being able to provide more measurements.
Kind regards, French Connection.
I have tried to order two dress from…
I have tried to order two dress from French Connection on three occasions.. iI have been onto customer service numerous times but order keeps on getting cancelled..I even call back to answer there security question..what is up with this company.. its a simple order that they can't simply dispatch ???
May 5, 2023
Unprompted review
Reply from French Connection
Hi Sarah,
Thank you for your review.
Our orders are subject to additional security checks to reduce fraud and to ensure we are doing our part in keeping our customer's information safe.
We suggest ordering via PayPal as they do the additional checks before the order is sent to us.
Kind regards, French Connection.
I had a swift response to my question…
I had a swift response to my question but not a happy answer in that there is no apparent reason why Great Plains don't stock size 18 dresses. Really this is prejudice against women who have real bodies and not dieting to size 6 every year to conform. I've always worn Great Plains but not any more.
May 5, 2023
Unprompted review
Visited the Tunbridge Wells French…
Visited the Tunbridge Wells French Connection shop. Sarah Jane offered to help me. Was very polite & knowledgeable.
May 4, 2023
Unprompted review
Second purchase and return experience-…
Second purchase and return experience- why does it take a month to refund one item ? That’s ridiculous- Quality of items is appalling
April 25, 2023
Unprompted review
Reply from French Connection
Hello,
We are sorry to hear you have had a disappointing experience with us. Our returns are processed within 10 working days of being received at our warehouse. We are sorry if you have experiences any delays in refunding and would ask you provide your recent order number to us so we can look into this further and ensure it is not a regular reoccurrence. Please could you update your review with your order number?
Kind regards, French Connection.
Next on sellers refuse to refund FC…
Next on sellers refuse to refund FC dress given 14 day timeline passed :covid measures in place ordered early for family travel bag in the summer :poorly fitting around the neck button closing key:can we explore solutions for credit note consideration please for my boo boo.!?
August 1, 2022
Unprompted review
Reply from French Connection
Hello Mrs Cochrane,
Thank you for your review.
Please could you edit your review to supply us with your French Connection order number so we can reach out to your directly? Alternatively, please contact us via contact@frenchconnection.com so we can advise you further.
Kind regards, French Connection.
Poor product, poor service.
Bought a jacket through French Connection, wore a handful of times and it fell apart. No restitution from the company. Poor product, poor service.
FCAU00473894
Service Request #692800
April 10, 2023
Unprompted review
Reply from French Connection
Many thanks for taking the time to leave a review. We are sorry to hear of your jacket. We would like to look into this further for you. If you could reply to this with your order number and we will contact you to discuss further. Regards, FC
12.04.23 Thank you for your order number. The number looks to be a Australian order number. We are French Connection UK. Please get in touch with our customer service team in Australia on customercare@frenchconnection.com.au or 1300 013 285 who will be able to help you further.
Regards,
FC
Beautiful clothes
Beautiful clothes, great quality and amazing customer service.
March 30, 2023
Unprompted review
The logo on the bag has dropped off at…
The logo on the bag has dropped off at the front and all the company could offer is a poxxy £2 refund, what a joke. Never will I shop here again as loyal as I have been to them. Poor quality item.
March 29, 2023
Unprompted review
Reply from French Connection
Dear Bonnita,
Where a product is faulty, we have the item back for inspection and will refund if this is a manufacturing issue. If you have advised you'd like to keep the item, we may offer a partial discount so you can seek alternative repair.
We can see that on this occasion as a gesture of goodwill, we have refunded you the full amount of the bag without receiving the goods back.
Please get in touch if you have further queries.
Kind regards, French Connection.
If I could put zero stars I would
If I could put zero stars I would. I bought a shirt, gingham style/black and white it has been washed once and has completely shrunk.
March 19, 2023
Unprompted review
Reply from French Connection
Dear Matthew,
We are very sorry to hear this. Please could you get in touch with us via contact@frenchocnnection.com so we can advise you further.
We look forward to hearing from you.
Very quick response
Very quick response and my query was looked at quickly and resolved. Two different members of customer service answered throughout the day. Thank you
March 17, 2023
Unprompted review
Really helpful and friendly staff !
The staff was really helpful and friendly when they answered a question that I had about a product that used to be on their website. They truly helped me when they answered my question which is something that I'm really thankful for !
March 17, 2023
Unprompted review
My order has been cancelled because…
My order has been cancelled because security thinks the transaction is fraudulent. I can assure my transaction is genuine. The whole experience has been very disappointing. Very unhappy with this service from such an established company.
March 16, 2023
Unprompted review
Reply from French Connection
Dear Breda,
Thank you for your review.
We are very sorry to hear this. Our security team cannot disclose the reason they cancel an order.
If you would like to place your order via PayPal, this will go through without being held with our order security team.
Kind regards, French Connection.
Thank you for your quick response
Thank you for your quick response, really appreciate it
Kind regards
March 16, 2023
Unprompted review
The watch is not charging this is my…
The watch is not charging this is my experience . And Myntra is not given proper answer
March 14, 2023
Unprompted review
Reply from French Connection
Hello Nainesh,
Thank you for your review. We are sorry to hear this. This product is not sold by us and you do need to speak with the third party seller regarding any purchases made through them.
Alternatively, you can contact care.india@interluxury.com or call +919324818591 for further information.
Kind regards, French Connection.
Above and beyond Customer Service
A big thank you to Sarah Jane in the Tunbridge Wells branch. I aimlessly wandered in looking for inspiration for a wedding in two weeks, saw a few nice things but was definitely directionless. If it hadn’t been for Sarah Jane and her suggestions and encouragement I would still be without and outfit!
5 stars for customer service from her, I will be back.
March 11, 2023
Unprompted review
Dire Customer Service AGAIN
Bought some jeans at a retail shop and was told I could return via the 'Returns Portal' if necessary as the shop was not local. Now on trying to use this portal, Customer Service tell me it's only for online orders and I'll have to pay to send it back. This is despite the fact that I have an email from them PROVING that this is what I was told when I purchased. They also don't appear to have a complaints department and I can only deal with Customer Services that just don't listen. Ridiculous to have to escalate this to regulators or do a Section 75, but I will do as a point of principle.
9/3 3pm: Thanks for the reply below but this is still not resolved. Someone in Customer Services said they would send me a returns label - but this hasn't happened. Please help
March 7, 2023
Unprompted review
Reply from French Connection
Hello Julia,
Thank you for you review.
We are very sorry to hear this. This is not the service we would expect from our team and we would like to manage your feedback to ensure the correct information is being provided.
If your item was purchased in a French Connection Store, you can return this to us free of charge. Although this would not be directly through our online returns portal, Customer Service can provide you with a free returns label to return this via email. After we have received your return a team member will be in touch to obtain the relevant details we need to refund you.
The complaint procedure is to bee passed to a manager at customer service, we are very sorry you have been misadvised.
Could you please contact us at contact@frenchconnection.com with the subject line Trust Pilot review so we can get this escalated and sorted today for you as a matter of importance.
Kind regards, French Connection.
This is the second time I yet again am…
This is the second time I yet again am chasing a refund I like shopping with French connection but I am getting a bit fed up with chasing refunds all the time this one now is 4 weeks old not impressed with the service
February 4, 2023
Unprompted review
Reply from French Connection
Hello Faye,
Thank you for your review.
We are very sorry to hear this. Please could you update your review with your order number so we can look into this further?
Kind regards, French Connection.
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