I purchased a jacket, it took longer than expected, but they told me that is because each jacket was custom made to selected size. When I got the jacket it looked great and fit great. Though, I notice... See more
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I was really excited to order from this website, but unfortunately my experience was not good. The shirt quality was very disappointing compared to what was shown in the pictures. The fabric felt... See more
Company replied
Company meets the expectations as the commitment to deliver the shipment was fulfilled before the stipulated time frame. Material, finishing and quality of the product has not been compromised which s... See more
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I bought a suit from French Crown, sadly it didn’t fit as expected, however I was delighted with Mia at French Crown who assisted me in finding out my measurements and she asked for my pictures of me... See more
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Company details
Written by the company
French crown is one of the globally recognized premium apparel brand for men. Since its inception, the brand has become a trendsetter for crafting high-quality dress material with various unique styles and designs. Right now we are serving 40+ countries with our multiple websites. https://frenchcrown.com/pages/about-us
Contact info
93 Whitehead Road, STE 10259, Hamilton, United States., 08619, New Jersey, United States
- 9723325522
- contact@frenchcrown.com
- www.frenchcrown.com
4.2
Great
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Ease of selection and helpful marketing…
Ease of selection and helpful marketing staff,especially Ms.Mansi.Shirts are of premium quality and long lasting.Designs are awesome and trendy..Suitable for all ages
April 21, 2026
Unprompted review
Reply from French Crown
Dear nathan narayanan,
Thank you so much for your wonderful feedback. We’re delighted to know that you had a smooth selection experience and found our team helpful, especially our staff member Ms. Mansi.
We’re also glad to hear that you are happy with the premium quality, durability, and trendy designs of our shirts. Your kind words truly encourage our team to continue delivering the best experience for all age groups.
We truly appreciate your support and look forward to serving you again soon.
Warm regards,
FRENCH CROWN
Customer Support Team
www.frenchcrown.in
Good Quality
Good quality waist coat made with nice material and very well packed
April 20, 2026
Unprompted review
Reply from French Crown
Dear Rajendra Kumar Valaparla,
Thank you so much for your kind feedback. We’re delighted to know that you are happy with the quality of the waist coat, the material used, and the packaging.
Your appreciation truly motivates our team to continue delivering high-quality products and a great overall experience.
We look forward to serving you again soon.
Warm regards,
FRENCH CROWN
Customer Support Team
www.frenchcrown.in
Great customer support from Nora
Nora was very helpful when I reached out to customer support
April 17, 2026
Unprompted review
Reply from French Crown
Dear Marc,
Thank you so much for your kind feedback. We’re delighted to know that you had a positive experience with our customer support.
We’re especially glad that our team member Nora was able to assist you effectively. Your appreciation truly motivates our team to continue delivering helpful and responsive service.
We look forward to serving you again soon.
Warm regards,
FRENCH CROWN
Customer Support Team
www.frenchcrown.com
Good Products
Good Products. Customer Care team is super supportive. Always helps beyond expectations.
April 20, 2026
Unprompted review
Reply from French Crown
Dear P. Pandya,
Thank you so much for your kind feedback. We’re delighted to know that you are happy with our products and had a positive experience with our customer care team.
Your appreciation for our team’s support truly means a lot and motivates us to continue going beyond expectations for all our customers.
We look forward to serving you again soon.
Warm regards,
FRENCH CROWN
Customer Support Team
www.frenchcrown.com
Quality and comfort of this product is…
Quality and comfort of this product is very nice
Till now I ordered more than 15+ shirts in last 6 months
It’s nice to fitting
April 21, 2026
Unprompted review
Reply from French Crown
Dear Vinay Yeolekar,
Thank you so much for your kind feedback and continued trust. We’re delighted to know that you are happy with the quality, comfort, and fitting of our shirts.
We truly appreciate your loyalty and support in ordering more than 15+ shirts in the last 6 months. Your confidence in us means a lot and motivates our team to consistently deliver the best quality and fit.
We look forward to serving you again soon.
Warm regards,
FRENCH CROWN
Customer Support Team
www.frenchcrown.in
Overall it's good
April 21, 2026
Unprompted review
Reply from French Crown
Dear Jabbi Syed,
Thank you so much for your kind feedback. We’re glad to know that you are satisfied with your overall experience.
Your support truly means a lot to us and encourages our team to keep improving and delivering the best quality and service.
We look forward to serving you again soon.
Warm regards,
FRENCH CROWN
Customer Support Team
www.frenchcrown.in
Excellent shirt
Excellent shirt, enjoyed, last 6 years regulaly i buy french crown shirts, very happy with quality, fit, userfriendly service
February 2, 2026
Unprompted review
Reply from French Crown
Dear MSR Murthy,
Thank you so much for your wonderful feedback and for your continued trust over the last 6 years. We’re truly delighted to know that you are happy with the quality, fit, and overall experience with our shirts.
Your long-standing loyalty and appreciation mean a great deal to us and motivate our team to consistently deliver the best in both product and service.
We look forward to serving you for many more years to come.
Warm regards,
FRENCH CROWN
Customer Support Team
www.frenchcrown.in
I purchased two suits from French Crown…
I purchased two suits from French Crown and was very impressed. The materials felt high quality, and the colors were exactly as shown on the website. I will definitely be a repeat customer!
March 19, 2026
Unprompted review
Reply from French Crown
Dear Josiah Hardy,
Thank you so much for your wonderful feedback. We’re delighted to know that you are happy with the two suits and impressed with the quality, fabric, and accurate color representation.
Your kind words truly mean a lot to us and encourage our team to continue delivering the best in both product quality and customer experience. We’re also glad to know that we’ve earned your trust as a repeat customer.
We look forward to serving you again soon.
Warm regards,
FRENCH CROWN
Customer Support Team
www.frenchcrown.com
You deserve better!
I ordered a suit that the picture showed as being a beautiful and bright teal. When it came it was a very different shade of green. Not even close. I was told it was because of lighting and screen difference. Yeah right. It wasn’t off by a shade or even two. Substantially different. THEN … the pants I ordered were a 30” length. They took a 32” and hemmed it - and not very well. The seam was 2” from the bottom and was horrible looking. The material was puckered. The thread was very visible. Not tight stitches. I was told this was premium hand stitching. I have had suits made in Saudi Arabia, and the stitching was just as you would expect. I asked for a refund as mentioned in their web site, but was told I could not get a refund as the suit was customized. The suit was NOT customized. I sent in no measurements. I ordered a 40S coat and 30” 30” slacks. They say it was customized because they asked for my body type and height AND because they took a 32” length pants and made them 30” … and very shabbily. DO NOT WASTE YOUR MONEY. This company is NO GOOD.
March 22, 2026
Unprompted review
Reply from French Crown
Dear Fernando Muzquiz,
We sincerely apologize for the disappointment and frustration you have experienced with your order.
We regret that the product you received did not meet your expectations in terms of colour accuracy, fit, and finishing. This is certainly not the standard of quality or craftsmanship we aim to deliver, and we truly understand your concern.
We also apologize for the inconvenience caused during your communication with our team. Your feedback regarding customization, stitching quality, and overall handling has been taken very seriously, and we are escalating this matter internally for a detailed review.
Please be assured that your case will be thoroughly investigated by our senior support team to understand what went wrong and to ensure corrective action is taken.
We would genuinely appreciate the opportunity to look into this further for you. Kindly reach out to us at contact@frenchcrown.com
with your order details and mention the subject line:
“Trustpilot Escalation – Quality Concern”
We truly value your feedback and the opportunity to address this matter appropriately.
Warm regards,
FRENCH CROWN
Customer Support Team
www.frenchcrown.com
They got the wrong measurements and the…
They got the wrong measurements and the material sucks also the delivery takes long and they also write fake reviews please and I mean please do not buy from here if you do you have just wasted your money
April 19, 2026
Unprompted review
Reply from French Crown
Dear Jaden Acheampong,
We sincerely apologize for the experience you have had and regret the frustration this situation has caused you.
We understand your concerns regarding product measurements, material quality, and delivery delays, and we assure you that this is not the standard we aim to maintain. Your feedback is being taken very seriously, and we are escalating this matter internally for a thorough review.
We also take your comments regarding reviews seriously and will ensure this is looked into by the relevant team as part of our overall quality and process audit.
We would genuinely appreciate the opportunity to review your case in detail and address your concerns properly. Kindly contact us at contact@frenchcrown.com
with your order details and mention the subject line:
“Trustpilot Escalation – Order Experience Concern”
Our senior support team will personally investigate and get back to you with an appropriate resolution as soon as possible.
Warm regards,
FRENCH CROWN
Customer Support Team
www.frenchcrown.com
STAY FAR AWAY
STAY FAR AWAY, especially if you are in the US/Canada. Worst suits and customer service. They take AGES to make and ship the suits. Then when u ask for a refund, before it’s shipped you are met with denial and up charges of “20” fees + customs fees. Their shipping timelines on their website are inaccurate and NOT consistent. Seems like they care more about getting your money than customers experience. They are shady and want you to pay for EVERYTHING to keep their profits, don’t engage with them. Or you will lose $330 like me.
April 18, 2026
Unprompted review
Reply from French Crown
Dear contact airwaist,
We sincerely apologize for the disappointment and frustration you have experienced with your order.
We regret that the delivery timeline, communication, and overall service did not meet your expectations. This is certainly not the experience we aim to provide, and we understand your concerns regarding the delays and additional charges you mentioned.
Your feedback regarding shipping timelines, customer communication, and overall experience has been taken very seriously and is being escalated internally for a detailed review. We are committed to reviewing this matter thoroughly to identify where things went wrong and to improve our processes.
We would genuinely appreciate the opportunity to look into your specific case in detail. Kindly reach out to us at contact@frenchcrown.com
with your order details and mention the subject line:
“Trustpilot Escalation – Delivery & Service Concern”
Our senior support team will personally review your case and get back to you as soon as possible with an appropriate resolution.
Warm regards,
FRENCH CROWN
Customer Support Team
www.frenchcrown.com
Reply from French Crown
Dear Sachin jadhav,
Thank you so much for your kind feedback. We’re delighted to know that you are happy with the product.
Your appreciation truly means a lot to us and encourages our team to continue delivering the best quality and service.
We look forward to serving you again soon.
Warm regards,
FRENCH CROWN
Customer Support Team
www.frenchcrown.in
Good Service with excellent Product
Good Service with excellent Product. I am very much satisfied on Fench Grown Shirts. I am purchasing regularly. Thanks.
October 10, 2025
Unprompted review
Reply from French Crown
Dear Shivaraj,
Thank you so much for your wonderful feedback. We’re delighted to know that you are happy with our service and the quality of our shirts.
We truly appreciate your continued trust and regular purchases. Your satisfaction means a lot to us and motivates our team to consistently deliver excellent products and service.
We look forward to serving you again soon.
Warm regards,
FRENCH CROWN
Customer Support Team
www.frenchcrown.in
Where should I start.
Where should I start.
Waited over 30 days, item did not arrive. This is a Chinese company displaying a US address.
Finally received a horrible quality suit, that was not the same color as the website. Very cheap materials. Item (two piece double breasted suit) arrived in shoe box style pkg with plastic wrapping.
Save your money and time. Deceptive Chinese company.
April 16, 2026
Unprompted review
Reply from French Crown
Dear E. Winston,
We sincerely apologize for the disappointing experience you have had with your order.
We regret the delay in delivery and are sorry to hear that the product did not meet your expectations in terms of quality, color, and packaging. This is certainly not the standard we aim to deliver, and we understand your frustration.
Your feedback regarding product quality, shipping timelines, packaging, and overall experience has been taken very seriously and is being escalated internally for a detailed review. We are committed to identifying the issues you faced and improving our processes accordingly.
We would genuinely appreciate the opportunity to review your case in detail. Kindly contact us at contact@frenchcrown.com with your order details and mention the subject line:
“Trustpilot Escalation – Order Experience Concern”
Our senior support team will personally look into your case and respond as soon as possible with an appropriate resolution.
Warm regards,
FRENCH CROWN
Customer Support Team
www.frenchcrown.com
DO NOT ORDER FROM THIS COMPANY!
DO NOT ORDER FROM THIS COMPANY!! They are trash.. my son reached out to cancel his order the next day after placing it, and they told him he had to wait until the suit was done, there was no way to cancel it..we have sent 6 emails requesting a refund and telling them we don’t want the suit, it was not going to make it to us in time.. as I’m writing this review I still haven’t received the suit and my son prom is tomorrow 4/18/2026.. then today I all of a sudden get an email saying the suit is in its last stages of manufacturing, yet I’ve told them I don’t want the damn suit anymore, but they are going to MAKE me take the suit..
April 17, 2026
Unprompted review
Reply from French Crown
Dear Nicole Bartley,
We sincerely apologize for the frustration and inconvenience you and your son have experienced with your order.
We truly regret the delay in communication and understand your concern regarding the timing of your event and the status of your order. This is certainly not the experience we aim to provide, and we understand how important this situation is for you.
Your feedback regarding order cancellation, communication delays, and manufacturing updates has been taken very seriously and is being escalated internally for immediate review. We will ensure your case is thoroughly looked into at the highest priority.
We would genuinely appreciate the opportunity to review your case and assist you further. Kindly contact us at contact@frenchcrown.com
with your order details and mention the subject line:
“Trustpilot Escalation – Urgent Order Concern”
Our senior support team will personally investigate your case and respond as quickly as possible.
Warm regards,
FRENCH CROWN
Customer Support Team
www.frenchcrown.com
Very good and excellent product
April 17, 2026
Unprompted review
Reply from French Crown
Dear Avik Datta,
Thank you so much for your kind feedback. We’re delighted to know that you are happy with the product.
Your appreciation truly means a lot to us and motivates our team to continue delivering excellent quality and service.
We look forward to serving you again soon.
Warm regards,
FRENCH CROWN
Customer Support Team
www.frenchcrown.in
This company is terrible
This company is terrible. Difficult customer service and if you want to return something, they do everything they possibly can to keep you money. Luckily my transaction went through PayPal and I had buyer protection. They received the returned suit about a month ago and in no way honored their 5-7 business day return policy. If it wasn't for Paypal, I wouldn've never gotten my money back. Similar to other buyers, I wanted to cancel this order within 10 minutes of purchasing. Nothing about the suit was custom. The company stalled and took their time responding forcing the suit to ship. They also ignored my request to immediately ship it to their return facility as I no longer needed it. Buyer beware this company is a scam.
February 21, 2026
Unprompted review
Reply from French Crown
Dear Eric Arsnow,
We sincerely apologize for the experience you have had and regret the frustration this situation has caused you.
We understand your concerns regarding communication delays, return handling, and overall service experience. This is certainly not the standard we aim to provide, and we take your feedback very seriously.
Your comments have been escalated internally for a thorough review, including the timelines and handling of your request. We are committed to identifying what went wrong and improving our processes accordingly.
We would genuinely appreciate the opportunity to look into your case in detail. Kindly contact us at contact@frenchcrown.com
with your order details and mention the subject line:
“Trustpilot Escalation – Service Concern”
Our senior support team will personally review your case and respond as soon as possible.
Warm regards,
FRENCH CROWN
Customer Support Team
www.frenchcrown.com
DO NOT BUY!!
DO NOT BUY!!! The reviews of this company are either bots or paid servers in India. I have quite a few suits and blazers in my wardrobe an decided to give French crown a try after doing what I thought was my due diligence an research on them. They are a scam that will send you what can only be compared to as a Halloween costume of a suit that does not match their description or reviews in any way. An if you try to return the items as they “encourage” on they’re website they will give you the run around an then try to first offer you a custom suit in addition, then give you credit, then tell you they can not refund your item because it’s custom even if it isn’t which mine nor anyone’s is. Do not make the same mistake, just google French crown scam? An you’ll find many other accounts of the same experience instead of the fake reviews that bolster there ratings an fooled me.
April 16, 2026
Unprompted review
Reply from French Crown
Dear Ben Barie,
We’re truly sorry to read about your experience and understand how frustrating this situation must have been for you.
We regret that the product you received did not meet your expectations and that your return request was not handled in a way that felt fair or supportive. This is certainly not the experience we aim to provide.
We would also like to clarify that our intention is never to mislead customers regarding product quality or policies. Suggestions such as exchanges, custom options, or store credit are meant to offer alternatives, but we understand that these may not always be acceptable—especially when a refund is being requested.
Your concerns regarding product expectations, returns, and overall experience are taken very seriously, and we will review this internally to improve both our communication and processes.
We would genuinely like the opportunity to review your case again and assist you with a fair resolution. Kindly reach out to us at contact@frenchcrown.com
with your order details and subject line:
“Trustpilot Escalation – Refund Concern”
Our senior support team will personally investigate and work towards resolving this matter appropriately.
We appreciate your feedback and the opportunity to make this right.
Warm Regards,
FRENCH CROWN
Customer Support Team
contact@frenchcrown.com
www.frenchcrown.com
Quality and Customer Service
I am very pleased with both the quality of the products and the outstanding customer service. I worked with Mia on and she was so helpful and solved my problem immediately. French Crown is awesome!!
April 14, 2026
Unprompted review
Reply from French Crown
Dear Alberta Greco,
Thank you so much for your wonderful feedback!
We’re delighted to hear that you’re pleased with both the quality of our products and the customer service you received. It’s especially great to know that Mia was able to assist you promptly and resolve your concern.
We’ll be sure to share your kind words with her — she’ll be very happy to hear it!
Your support truly means a lot to us. We look forward to serving you again soon!
Warm Regards,
FRENCH CROWN
Customer Support Team
contact@frenchcrown.com
www.frenchcrown.com
Superior shirt quality
Superior shirt quality. I am very much satisfied with the texture. I must mention your HR rep was quite helpful in making purchase process smooth .
April 16, 2026
Unprompted review
Reply from French Crown
Dear Subhash kulkarni,
Thank you so much for your wonderful feedback!
We’re delighted to hear that you’re satisfied with the shirt quality and texture. It’s also great to know that our team was able to assist you and make the purchase process smooth.
Your appreciation truly means a lot to us. We look forward to serving you again soon!
Warm Regards,
FRENCH CROWN
Customer Support Team
contact@frenchcrown.com
www.frenchcrown.in
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