Easily organised, I made an error with my dates and they quickly rescheduled me to a later slot in the day which worked for me. The valeter arrived on time and was very friendly and engaging. H... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Just had my car valeted by Ali, he has done an exceptional job my car has never been so clean! Inside and out is spotless. Brilliant service, easy booking and arrived on time. I will definitely be usi... See more
Company replied
Our valeter Steven was professional on time and did an amazing job with our car. Even messaged ahead to see if we wanted to rebook because of the weather however it turned fair so he just got on with... See more
Company replied
Ronnie was very professional and worked really hard,done a fantastic job inside and outside my BMW. I got the full valet,wax,polish etc. Highly recommend and I will get this package again.
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Company details
Written by the company
Fresh Car is a nationwide mobile car care service, delivering Valeting, SMART Repair and Mechanics directly to your doorstep. Our trusted network of friendly, professional franchise partners operate across the UK, bringing high‑quality car care to you at home or work. With Mobile Car Valeting you can choose from quick refreshes to full deep‑clean packages, all carried out on your driveway. Whether you need your car looking its best for a special occasion or simply want it feeling fresh again, our team brings everything needed to you. Our SMART Repair services fix minor bodywork issues on the spot, saving you the hassle of bodyshop visits. This includes bumper scuffs, paintwork touch‑ups, small dent repairs and minor alloy wheel refurbishment, usually completed within a few hours. Our mechanics handle everyday maintenance and repairs wherever you are. From diagnostics and servicing to brake pads, oil changes and more complex jobs, we make it easy to keep your car running smoothly without the inconvenience of a garage trip. Every service can be booked online in minutes. Simply choose your location, pick the service you need, and we’ll come to you. No phone calls, no waiting around, just straightforward, reliable mobile car care.
Contact info
United Kingdom
- www.freshcar.co.uk
4.6
Excellent
3K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 95% of negative reviews
Typically replies within 24 hours
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Brilliant job done by Ryan
Brilliant job done by Ryan. Very pleased Thank you 😊
July 16, 2026
Unprompted review
Reply from Fresh Car
Hello Teresa,
Thank you for sharing such lovely feedback!
We’re delighted to hear Ryan did a brilliant job and that you’re so pleased with the result.
We’ll be sure to pass on your thanks to him it means a lot to the team to know their hard work is appreciated. We look forward to looking after your car again soon!
Reply from Fresh Car
Hello Christopher.
Thank you for your kind words!
We’re thrilled to know you were impressed with the service and that the valet was perfect.
Your satisfaction means everything to us, and we look forward to delivering the same brilliant results again next time!
Easy to book and select services from a…
Easy to book and select services from a menu. Professional service with a fantastic result. Very pleased and I will use them again in the future.
July 14, 2026
Unprompted review
Reply from Fresh Car
Hello Jon,
Thank you so much for your wonderful feedback!
We’re delighted to hear that you found the booking process easy and that our professional service delivered fantastic results.
Knowing you’re pleased and plan to use us again means a lot to the team. We look forward to welcoming you back and providing the same high standard of care every time!
Fantastic Service, great results
I used rwvaletanddents.co.uk, via Fresh.
I have to say, I am amazed at how good the paint repair is. It genuinely looks as good as new.
Richard was a very friendly guy, arrived on time, clearly knowledgeable, and did a great job. Highly recommended,
July 16, 2026
Unprompted review
Reply from Fresh Car
Hello Darren,
Thank you for your fantastic feedback!
We’re delighted to hear you’re amazed by the paint repair and that it looks as good as new.
Richard will be thrilled to know his friendly approach, punctuality, and expertise made such a positive impression.
We truly appreciate your recommendation and are glad you had such a great experience with Fresh Car.
Arrived on time and carried out a…
Arrived on time and carried out a professional job
July 13, 2026
Unprompted review
Reply from Fresh Car
Hello David,
Thank you for your feedback!
We’re pleased to hear our technician arrived on time and carried out the valet to a professional standard.
Your satisfaction is very important to us, and we’re glad we could deliver the service you expected.
Absolutely outstanding service from…5-star experience.
Absolutely outstanding service from start to finish. The booking process was simple, communication was excellent, and the quality of the valet exceeded all my expectations. My car looks immaculate, with incredible attention to detail. The gentleman who carried out the work was friendly, professional, and genuinely passionate about delivering a great service. I couldn't be happier with the result and wouldn't hesitate to recommend Fresh Car to family and friends. A thoroughly deserved 5-star experience.
July 14, 2026
Unprompted review
Reply from Fresh Car
Hello Bharat,
Thank you so much for your outstanding review!
We’re delighted to hear the booking process, communication, and valet quality all exceeded your expectations.
It’s wonderful to know your car looks immaculate and that our technician’s professionalism and passion made such a positive impression.
Your recommendation means a great deal to us, and we’re thrilled you had a 5‑star experience from start to finish.
Did a great job
Did a great job, were polite and easy service to book, would definitely recommend
July 13, 2026
Unprompted review
Reply from Fresh Car
Hello Heather,
Thank you for your kind feedback!
We’re so pleased to hear you found the service polite, easy to book, and that the valet was done to a great standard.
Your recommendation means a lot to us, and we’re delighted you had such a positive experience.
Full Valet - great experience
Technician was lovely, came on time and very thorough with the valet. Really pleased, Thank you.
July 13, 2026
Unprompted review
Reply from Fresh Car
Hello,
Thank you for your kind words!
We’re delighted to hear that our technician’s punctuality and thorough approach left you really pleased with the valet.
Your appreciation means a lot to us, and we’re glad we could deliver the service you expected.
My beautiful car,like brand new again.
Ronnie was very professional and worked really hard,done a fantastic job inside and outside my BMW. I got the full valet,wax,polish etc. Highly recommend and I will get this package again.
July 14, 2026
Unprompted review
Reply from Fresh Car
Hello Derek,
Thank you for sharing such positive feedback!
We’re thrilled to hear that Ronnie’s professionalism and hard work made such a difference to your BMW. It’s wonderful to know the full valet package exceeded your expectations, and we truly appreciate your recommendation.
We look forward to welcoming you back again for the same package in the future!
Chris was great
Chris was great, a credit to Fresh Car.
Very conscientious, great finish to both the cars.
Highly recommended, will book him next time.
July 6, 2026
Unprompted review
Reply from Fresh Car
Hello Grahame,
Thanks for taking the time to leave a review, we appreciate it!
We're so glad to hear the valets went well for both vehicles.
Thanks for recommending and we look forward to assisting you again in the future.
Disappointing Repair Work and Customer Service
I'm very disappointed with the repair work done recently by a Fresh Car technician. There were some scratches and dents in the side of my car which he said he could fix. On 3rd June he and a colleague worked on the car outside my property from 9.30 until about 7. When looking over the car at the completion of the work, unfortunately it was pouring with rain and poor light so I could not see it that well. The repairer showed me a section where he said the paint had "reacted badly" to filler underneath, which I didn't understand as I've never previously had work done on this car. He then said it was something to do with how Nissan paint their cars so only their own products work on them, which seemed questionable. He knew this was a Nissan car before taking on the job so should have flagged up that this paint issue could have happened - also why did the paint "react badly" only in these patches? I could see that there were discoloured patches that didn't match with the rest of the paintwork which looked awful and I expressed my concern; he said it wasn't his fault. We agreed he should knock off some more from the final amount but he said he could only reduce it by £50. I could also see in the poor light that they had not left the car to a professional standard - the parts they had worked on were covered in white dust or residue. The payment of £900 was made and they left.
But when I inspected the car the next morning it seemed a really over-inflated price for what they had actually done. The discoloured patches looked really bad and would need redoing - on closer inspection the paint was bubbled and rough, not smoothly blended with the other paintwork. And again on close inspection, the other repainted parts don’t even look exactly the right colour and they also seem matt and bumpy/bubbled, not smooth and shiny like the rest of the car. (I have photos and a video I have taken to show this.) I left a negative review (although factual like this one) and complained to Fresh Car the next day and said I wanted a full refund of the £900 I paid for the repairs. The repairer phoned me and said that he had been negotiating with “head office” and all they could offer was £500. I said I wasn’t happy with this and thought that I was entitled to a full refund as I wasn’t happy with the job and he had effectively damaged my car. He said that this was the highest he could go and I accepted under protest as I had to return the vehicle to the leasing company the following week and knew I would incur penalty charges for this poor paintwork. The repairer also said that to receive the refund I would have to remove the negative review from the Fresh Car website, which again I questioned but he said it was as a condition of receiving the money.
Since, as anticipated, the inspection from the leasing company identified the work as “poor repairs” (in fact the assessor said this was some of the worst paintwork he’d ever seen), they incurred penalty charges to the amount of £675. I have subsequently written to the repairer to request a further refund, with a court case to recover the money and charges being the next step. Fresh Car have not been helpful and have only said I need to resolve the issue with the repairer, although they are the company I originally booked the repairs through and who gave me his name and details.
June 3, 2026
Unprompted review
Reply from Fresh Car
Hello Mr Dixon,
Thank you for taking the time to share your feedback. We are genuinely sorry to hear that the repair did not meet your expectations and that you have been left feeling disappointed with the outcome.
We understand that a partial refund was processed to you, and we're sorry to hear that the operator was unable to provide a further refund following your concerns. We also understand that you have since chosen to pursue the matter through the courts with the technician involved, and we're sorry that the situation has reached this stage.
Although the repair was completed by an independent franchise operator, we appreciate the frustration this experience has caused. If there is anything further we can do to assist or provide in relation to your case, please don't hesitate to get in touch and we will endeavour to help where we can.
Booking the appointment was really…
Booking the appointment was really straightforward. I have used fresh car previously. The valater turned up on time . I had the signature valet with an engine bay clean ... The attention to detail is second to none . Bear in mind it's a valet not a detailing . The car has never looked better . The engine bay , interior,bodywork looks like new . That fresh car . I'm sorry I don't recall the valaters name .
July 10, 2026
Unprompted review
Reply from Fresh Car
Hello Stephen,
Thanks for taking the time to leave such a lovely review.
We're glad to hear you found the booking process straight forward and that the appointment itself went really well.
Your valeter was Ali, just incase you wish to book him again in the future!
Thanks for recommending!
We had our VW T4 valeted for our daughters wedding
We had our VW T4 valeted for our daughter’s wedding as she was going to be arriving in it.
Fresh Car valeting didn’t disappoint- our van looked amazing- the wheels and all the paint work gleamed and the inside was pristine. Thankyou Tristan- you did a fabulous job
July 10, 2026
Unprompted review
Reply from Fresh Car
Hello Caroline,
Thanks for taking the time to leave a review outlining your experience with us. We're so glad to hear the appointment went well and that the car was left sparkling for your daughters wedding.
We'll be sure to pass on your lovely remarks to Tristan.
Julian was really friendly and worked…
Julian was really friendly and worked hard during a very hot day. Both our cars look brand new, really happy with the result and will use Julian again in future.
July 8, 2026
Unprompted review
Reply from Fresh Car
Hello Emma,
Thank you so much for your kind words. We’re delighted to hear that Julian’s hard work and friendly approach made such a positive impression, especially on such a hot day.
It’s great to know both cars look brand new and that you’re happy with the results.
We’ll be sure to pass your feedback on to Julian, and we look forward to welcoming you back again in the future.
All in all I’m quite satisfied
All in all I’m quite satisfied. The only thing that has been missing is the internal ceiling, that unfortunately wasn’t touched at all. This is something that should have been cleaned.
July 6, 2026
Unprompted review
Reply from Fresh Car
Hi Luca,
Thank you for sharing your feedback. We're glad to hear you were mostly satisfied with the service.
Please note, We can see that your service booked was a Full Valet, This does not include cleaning of the roof lining which is why this was not completed in your booked service.
This would be included within our Interior Deep Clean or Signature Valet, Apologies for any confusion.
Carl was excellent in his work and very…
Carl was excellent in his work and very polite and hard working the end product was far better than when I originally bought the car I have no problem in recommending your company but more especially Carl himself
July 9, 2026
Unprompted review
Reply from Fresh Car
Hello Mr. Rowe,
Thank you for your fantastic feedback!
We’re delighted Carl impressed you with his hard work, politeness, and excellent results, especially leaving your car looking even better than when you first bought it.
Your recommendation means a lot to us, and we’ll be sure to share your kind words with Carl.
We look forward to helping you again in the future!
There was nothing clean about my car!
My car was supposedly cleaned at a cost of £100. The doors, boot and bonnet recesses were missed. A squashed fly on the inside of my windscreen remained, and the interior screen surfaces were full of bleary grease. Three days after the so-called cleaning, I received a customer satisfaction email, which I duly completed with some criticism. Apparently if the criticism is received outside of 48hrs, it’s disregarded and Freshcar declined to put things right. Why ask for feedback if it’s going to be disregarded? I shall not be returning for more - I get a better job at the local hand car wash. I suggest you give them a wide berth.
July 6, 2026
Unprompted review
Reply from Fresh Car
Hello Mr. Crowther,
Thank you for taking the time to share your feedback. We're sorry to hear that you were disappointed with your experience.
Our customer satisfaction surveys are sent automatically after every service and are intended to gather all feedback, both positive and negative. We genuinely value honest reviews, as they help us identify areas where we can improve.
Regarding your concerns, our terms and conditions ask that any issues with a valet are reported within 48 hours of the service. This allows us to investigate while the condition of the vehicle and the work carried out can still be accurately assessed. When concerns are raised several days later, it becomes much more difficult to determine whether the issues relate directly to the valet, particularly where the vehicle was inspected with the operator at the time of completion and no concerns were raised.
As we operate under a franchise model, any decision regarding compensation or a goodwill resolution is ultimately made by the individual franchise. In this instance, they declined to offer a resolution due to the time elapsed before the concerns were reported.
We understand your frustration, particularly as you responded promptly to the survey when it arrived. Your feedback has been noted, and we appreciate you taking the time to share your experience with us.
What an extremely pleasant and lovely…
What an extremely pleasant and lovely person Jeff is, he made a wonderful job of my car, it looks incredible. I’m so pleased I had it done and will definitely get him back in the future, thank you so much for offering this service in my area.
July 6, 2026
Unprompted review
Reply from Fresh Car
Hello Christine,
Thank you for your wonderful feedback!
We’re delighted Jeff made such a positive impression and left your car looking incredible. It’s great to know you’re pleased with the service and plan to book again in the future.
We truly appreciate your support and are glad to be available in your area!
First class job by Joe
First class job by Joe. Car looked like new after valet
July 10, 2026
Unprompted review
Reply from Fresh Car
Hello Mick,
Thank you for your kind words! We’re delighted Joe delivered a first‑class valet and left your car looking like new.
We’ll be sure to share your feedback with him and it means a lot to the team.
We look forward to providing the same high standard again next time!
Very helpful & have hairy dogs & hairs…
Very helpful & have hairy dogs & hairs were completely taken off seats, etc. deffo using you again. Thank you
July 8, 2026
Unprompted review
Reply from Fresh Car
Hello Lyn,
Thank you for your kind words!
We’re delighted to hear Darien was able to remove all the dog hairs and leave your car spotless. It’s great to know you found the service so helpful, and we truly appreciate your support.
We look forward to seeing you again next time!
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