Easily organised, I made an error with my dates and they quickly rescheduled me to a later slot in the day which worked for me. The valeter arrived on time and was very friendly and engaging. H... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Just had my car valeted by Ali, he has done an exceptional job my car has never been so clean! Inside and out is spotless. Brilliant service, easy booking and arrived on time. I will definitely be usi... See more
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Our valeter Steven was professional on time and did an amazing job with our car. Even messaged ahead to see if we wanted to rebook because of the weather however it turned fair so he just got on with... See more
Company replied
Ronnie was very professional and worked really hard,done a fantastic job inside and outside my BMW. I got the full valet,wax,polish etc. Highly recommend and I will get this package again.
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Company details
Written by the company
Fresh Car is a nationwide mobile car care service, delivering Valeting, SMART Repair and Mechanics directly to your doorstep. Our trusted network of friendly, professional franchise partners operate across the UK, bringing high‑quality car care to you at home or work. With Mobile Car Valeting you can choose from quick refreshes to full deep‑clean packages, all carried out on your driveway. Whether you need your car looking its best for a special occasion or simply want it feeling fresh again, our team brings everything needed to you. Our SMART Repair services fix minor bodywork issues on the spot, saving you the hassle of bodyshop visits. This includes bumper scuffs, paintwork touch‑ups, small dent repairs and minor alloy wheel refurbishment, usually completed within a few hours. Our mechanics handle everyday maintenance and repairs wherever you are. From diagnostics and servicing to brake pads, oil changes and more complex jobs, we make it easy to keep your car running smoothly without the inconvenience of a garage trip. Every service can be booked online in minutes. Simply choose your location, pick the service you need, and we’ll come to you. No phone calls, no waiting around, just straightforward, reliable mobile car care.
Contact info
United Kingdom
- www.freshcar.co.uk
4.6
Excellent
3K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 95% of negative reviews
Typically replies within 24 hours
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I had Shaun come to valet my car...a…
I had Shaun come to valet my car...a really friendly guy and the valet was excellent ...will definitely use Fresh again
June 15, 2026
Unprompted review
Reply from Fresh Car
Hello,
Thank you for your lovely feedback!
We’re delighted to hear Shaun made such a friendly impression and delivered an excellent valet. It’s great to know you were so pleased with the results and that you’ll be choosing Fresh again.
We truly appreciate your support!
Seems a common thing in reviews of not…
Seems a common thing in reviews of not turning up to a job, I had the same . Waste of time . Wouldn't recommend .
June 13, 2026
Unprompted review
Reply from Fresh Car
Hello Mark,
We’re very sorry to hear about your experience and that the valet did not arrive as scheduled. Reliability is something we take seriously, and we regret the inconvenience this caused you.
To help us investigate further and make improvements, could you please send the details to clean@freshcar.co.uk
We’d really appreciate the chance to look into this properly.
Very disappointed with both the quality…
Very disappointed with both the quality of the service and the complete lack of customer care afterwards.
I paid £165 expecting a professional, high-standard detailing service. Unfortunately, the results were nowhere near what was advertised or what I would reasonably expect for that price. As soon as I received the photos via WhatsApp, I could already see that the work had not been completed to a professional standard. In my opinion, the quality was closer to a basic £20–£30 car wash than a premium detailing service.
For comparison, I recently had another vehicle professionally cleaned in London for £95, and the difference in quality, attention to detail, and professionalism was huge. That service included protective covers on the steering wheel, floor protection, an air freshener, exterior waxing, before-and-after photos, and proper finishing touches. None of those standards were met here.
There were still dirty areas inside the vehicle, including storage compartments and central interior sections. Some black trim areas were left with visible marks that I was able to remove myself very easily afterwards. The seats were also left with visible stains despite the service being advertised as a professional deep clean.
To make matters worse, I had already removed all rubbish and vacuumed the car before the appointment to save time and allow the cleaner to focus on the detailing work. Despite that, I still had to purchase cleaning products afterwards and correct some of the issues myself.
The appointment was also approximately one hour late.
After the service, I contacted the company manager, provided detailed feedback, and sent multiple photographs showing the issues. My message was seen but completely ignored. I received no response, no apology, and no attempt to resolve the situation.
I also contacted the individual who carried out the work and sent him the same evidence. Instead of addressing the concerns, he blocked me.
What disappoints me most is not only the poor quality of the work but the way the complaint was handled. When a customer spends £165, provides clear evidence of the problems, and requests a fair resolution, the least they should expect is a response.
Based on my experience, I cannot recommend this company. The service did not deliver the standard advertised, and the aftercare and customer service were even worse. I will now be pursuing the matter through the appropriate legal and consumer protection channels.
June 13, 2026
Unprompted review
Reply from Fresh Car
Hello,
We are very sorry to hear about your experience and the disappointment caused both by the service and the way your concerns were handled. This is not the standard we aim to deliver, and we take your feedback extremely seriously.
We understand your frustration regarding the quality of the detailing and the lack of follow up after you raised your concerns. Your comments about the missed finishing touches, the areas left unclean, and the late arrival have been noted and will be reviewed internally with the team involved.
We would like the opportunity to properly investigate this matter and work towards a fair resolution. Could you please share the details and photographs you mentioned with us directly at clean@freshcar.co.uk so that we can address this thoroughly?
Reply from Fresh Car
Hello Ahmed,
We’re sorry to read your comment and regret that you feel this way about our company. We take all feedback seriously and would like the chance to understand more about your experience so we can address it properly.
Please share the details with us at clean@freshcar.co.uk so our team can investigate and work towards a resolution.
Great full valet service
I have booked in a full valet service from Fresh Car. I am very happy with the service provided by Simon. He arrived on time, explained everything very well and did a great job with my car. Highly recommended.
March 27, 2026
Unprompted review
Reply from Fresh Car
Hello Artur,
Thank you for your kind words!
We’re delighted to hear that Simon provided such a professional service , arriving on time, explaining everything clearly, and leaving your car looking great.
Your recommendation means a lot to us, and we look forward to welcoming you back for your next valet.
I had a signature Valet. Valet Stevie
I had a signature Valet done by Stevie today. The profile did say it was like when your car came new out of the show room. I vouch that this is absolutely true. Stevie worked solidly for 4 hours and the result is outstanding. Suffice to say I am delighted. I have used Fresh Car Valeting before and I would definitely use again. Come highly recommended by me, especially Stevie.
June 9, 2026
Unprompted review
Reply from Fresh Car
Hello Sheila,
Thank you for sharing such wonderful feedback!
We’re thrilled to hear that Stevie delivered a showroom‑standard finish with your Signature Valet. His dedication and hard work clearly shone through, and it’s fantastic to know you’re delighted with the results.
We truly appreciate your continued trust in Fresh Car Valeting and your recommendation and we look forward to welcoming you back again soon.
Excellent service and very pleased with…
Excellent service and very pleased with how clean my car was inside and out.
Will definitely be using them again.
June 7, 2026
Unprompted review
Reply from Fresh Car
Hello Cath,
We’re delighted to hear you were pleased with the valet and how spotless your car looked inside and out.
It’s fantastic to know you’ll be returning to us again and we look forward to providing the same high standard of service next time.
Disappointing Experience With Fresh Car Franchise
I am writing to formally express my disappointment regarding my recent experience with Fresh Car.
I joined with genuine enthusiasm and a long-term vision, paid the required deposit, and looked forward to beginning the onboarding and training process. My intention was not only to build a successful business with Fresh Car but also to invest further and expand in the future.
However, after deciding not to proceed, I was informed that £600 would be deducted from my deposit for “staff time” and preparatory work. When I requested a clear, itemised breakdown explaining how this amount had been calculated, no detailed evidence was provided.
At the time of my withdrawal, I had not attended training, completed onboarding, received customers, started operating, or generated any income. As a result, I found it difficult to understand how such a significant deduction could be justified without a transparent explanation.
My primary concern is the lack of transparency throughout this process. Despite repeated requests, I was only advised that the deduction related to internal staff time and preparatory work, without any supporting evidence detailing hours worked, tasks completed, or the basis for the calculation.
I was also disappointed by the way my concerns were handled. Rather than receiving the clarification I requested, I was presented with a final position and informed that no further discussion would take place.
This experience has significantly affected my confidence in the business. I had originally intended to pursue future investment opportunities with Fresh Car, but the handling of this matter has unfortunately changed that position.
I believe transparency, fairness, and open communication are fundamental to any franchise relationship. Regrettably, my experience did not reflect those standards. I therefore request a full and detailed explanation of the £600 deduction and a review of the decision to retain these funds.
May 29, 2026
Unprompted review
Reply from Fresh Car
Thank you for taking the time to leave your feedback, Avila.
We are sorry to hear that you feel your experience did not meet your expectations. We take all feedback seriously and would like to provide some context for anyone reading this review.
The deposit terms, including the non-refundable nature of the payment, were clearly set out on the invoice provided prior to payment being made, which constitutes acceptance of those terms. Upon your decision to withdraw, and despite having no obligation to do so, we offered a goodwill refund of £3,000 as a gesture of good faith.
It is important to note that the decision to withdraw was communicated on Friday 29th, just two days before your start date of Monday 1st. By this point, all preparation had been completed and our team was fully ready to begin. The £600 deduction reflects the genuine staff time and preparatory work committed across our onboarding and marketing teams in anticipation of your start date.
We communicated this position clearly and consistently across multiple exchanges and are confident that we acted fairly, transparently, and in accordance with our terms throughout this process.
We genuinely wish you well in your future endeavours.
The valet was excellent and the car…
The valet was excellent and the car looks and smells fantastic which was no easy task in the pouring rain!
June 3, 2026
Unprompted review
Reply from Fresh Car
Hello,
Thank you for your great review! We're delighted to hear you were so pleased with the valet and that your car looks and smells fantastic. Achieving those results in pouring rain makes it even more impressive! We really appreciate your feedback and look forward to helping you again in the future.
Joe did a great job my car looks brand new
Joe did a great job my car looks like it did and smells like when i brought it from the showroom highly recommend what he has done.
June 4, 2026
Unprompted review
Reply from Fresh Car
Hello Brian,
Thank you for your wonderful review! We're delighted to hear that Joe did such a great job and that your car looks and smells as good as it did when it left the showroom. We'll be sure to pass on your kind comments to him. Thank you for the recommendation, and we look forward to helping you again in the future!
Always a friendly and polished…
Always a friendly and polished experience when Mike takes care of my car.
June 1, 2026
Unprompted review
Reply from Fresh Car
Hello Scott,
Thank you for your kind review! We're delighted to hear that Mike consistently provides a friendly and professional service. We'll be sure to pass on your comments to him. We appreciate your continued support and look forward to looking after your car again soon!
I booked the £100 full valet and was…
I booked the £100 full valet and was really impressed with the results. The guy arrived on time, worked efficiently, and left my car looking almost brand new inside and out. The paint had a nice shine, tyres were dressed, and the interior smelled fresh. He was polite and clearly took pride in his work. I’d happily recommend them to anyone wanting a proper deep clean rather than a quick wash.
June 3, 2026
Unprompted review
Reply from Fresh Car
Hello David,
Thank you for your fantastic review! We're so pleased to hear you were impressed with the results of your Full Valet. It's great to know the service, attention to detail, and overall finish met your expectations. We really appreciate your recommendation and look forward to helping you again in the future.
Operative Dave
Operative Dave, was on time and carried out a first class comprehensive clean of wife’s car. 5*
June 3, 2026
Unprompted review
Reply from Fresh Car
Hello Patrick,
Thanks for taking the time to leave a review, we appreciate it!
We're so glad you were happy with the service provided.
Thanks for recommending!
Outstanding Service and Quality Work
I recently needed some paint damage repaired on my car after I accidentally removed some of the paint while using a jet wash. Fresh Car arranged for two local lads to come out and carry out the repair, and I couldn't be happier with the service I received.
Communication from Fresh Car was excellent throughout, and the two lads who carried out the work were friendly, professional, and kept me informed every step of the way.
Most importantly, the quality of the repair was outstanding. The finish is flawless, and you would never know there had been any damage. Their workmanship and attention to detail were first class.
I would highly recommend Fresh Car to anyone needing paint repairs. Great communication, great people, and a fantastic result. Thank you!
June 4, 2026
Unprompted review
Reply from Fresh Car
Thank you so much for your wonderful review!
We're delighted to hear that you were happy with both the repair and the service you received. From your initial enquiry through to the completed repair, providing clear communication and a high-quality finish is exactly what we aim for, so it's fantastic to know we delivered on both.
We'll be sure to pass your kind comments on to the technicians who carried out the work. They'll be thrilled to hear that their professionalism, attention to detail, and workmanship made such a positive impression.
Thank you for choosing Fresh Car and for taking the time to share your experience. Your recommendation means a great deal to us, and we're pleased we could get your car looking as good as new.
We look forward to helping you again should you ever need us in the future.
Adam from fresh car we made an…
Adam from fresh car we made an appointment to have a look at my car with a scratch and dent. Had a look through photos I’ve sent, gave me a decent quote booked an appointment no show. No calls, no text nothing I don’t know what went wrong and why I deserve this kind of terrible service but I’ve learned my lesson from my bad experience and I will never come back and use this again! So thank you for nothing Adam 🖕
June 4, 2026
Unprompted review
Reply from Fresh Car
Thank you for bringing this to our attention. We're very sorry to hear about your experience and completely understand your frustration. Being given a quote, booking an appointment, and then not receiving any communication when nobody arrived is not the level of service we aim to provide.
We'd like to investigate what happened with your appointment, as this certainly isn't the experience we want any customer to have. Please contact us directly on clean@freshcar.co.uk with your booking details so we can review the situation and provide an explanation.
We sincerely apologise for the inconvenience and disappointment caused, and we appreciate your feedback as it helps us improve our service.
Great service
Great service.
My car feels brand new again. Will be using again!
May 30, 2026
Unprompted review
Reply from Fresh Car
Hello Tom,
Thanks for taking the time to leave a review, We appreciate it!
We're so glad to hear you had a great experience. Thanks for recommending and we look forward to assisting you again!
I had my car valeted on Saturday and…
I had my car valeted on Saturday and Stephen did a wonderful job looked like it had just come out of the showroom perfect job .I've used this company for several years and will continue to use them and their pricing is fantastic so again brilliant job
May 30, 2026
Unprompted review
Reply from Fresh Car
Hello Thomas,
Thank you for sharing such a fantastic review!
We’re thrilled to hear that Stephen delivered a showroom perfect finish and that you’ve continued to trust us over the years.
Your loyalty and kind words about our pricing mean a great deal, and we’re delighted to keep providing you with brilliant results every time.
Great service all round
Great communication. Valet transformed my car and worked really hard all the time. Pleasant and polite valet, would rcommend.
June 1, 2026
Unprompted review
Reply from Fresh Car
Hello,
Thank you so much for your kind words!
We’re delighted to hear that the valet’s hard work, politeness, and communication made such a positive impression, and that your car was transformed to look like new.
Your recommendation means a lot to us, and we truly appreciate you taking the time to share your experience!
Easy booking
Easy booking. Operative arrived on time. Only giving 4 stars as I noticed small areas had not been cleaned properly when using the car later that day.
May 27, 2026
Unprompted review
Reply from Fresh Car
Hello Alison,
Thank you for sharing your feedback.
We’re pleased to hear the booking and punctuality met your expectations, but we’re sorry to learn that some areas were missed.
We truly value your comments as they help us improve, and we’ll make sure this is addressed so your next experience is flawless.
Reply from Fresh Car
Hello Sheila,
Thank you for your feedback!
We’re delighted to hear Mason did a great job on your car.
We’ll be sure to pass on your appreciation, it means a lot to the team to know their hard work is valued.
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