Products itself and delivery is really good. However customer service is ridiculously slow. I ordered food for my cats, but I forgot to change my address (due to moving to different city).No possibili... See more
Company replied
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Easy and quick to order and receive. Good communication as to when package was shipped and delivered along with tracking.
Company replied
You can find what you need for your pet and when not the staff will tell you if it's in the online shop now that's a service
Company replied
They are the kindest, most friendly and knowledgeable staff!!! I always find what I am looking for thanks to their advice.
Company replied
Company details
Written by the company
Fressnapf, Europas größte Fachmarktkette für Heimtierbedarf, bietet ein großes Sortiment an Tierzubehör und Tiernahrung zu günstigen Preisen. Bei Fressnapf bekommen Sie jederzeit kompetente Unterstützung und Hilfe im Umgang mit Ihren Haustieren. Hier finden Sie tolle Angebote, Tierratgeber, Serviceleistungen und noch vieles mehr…
Contact info
Westpreußenstr. 32 - 38, D-47809, Krefeld, Germany
- 02151 / 4115760
- info@fressnapf.com
- www.fressnapf.de
4.5
Excellent
32K reviews
Replied to 99% of negative reviews
Typically replies within 48 hours
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Avoid. They take your money but don’t ship. Cannot be contacted!
Avoid! Placed and paid for an order on 10 December and after one week still no shipment. When you call you get a message that due to high volume there is a backlog, also no replies to emails. Totally unacceptable. Will seek refund from credit card company. Last time I ordered something here.
December 17, 2019
Unprompted review
Order 707612920
Update 17.12.2019
Despite them claiming to change address, they delivered to old address and now package is delivered there with no reply from them again since Friday 13.12.2019
12.12.2019
Address updated and delivery details provided. All companies have issues but they did well to fix it. Appreciated
Update
12.12.2019
Update, they replied lets see if they can fix issue and give delivery date for a extra 2 stars
Order 707612920
No one answers emails, phone calls nothing. I need address changed and delivery date confirmed its been 2 weeks now!
WHAT THE HELL??
December 11, 2019
Unprompted review
Reply from Fressnapf Deutschland
Hello, please send an email to Fressnapf.Kundenservice.Feedback.Team@fressnapf.com. We will try to help you with the adresse change. Best regards, Fressnapf-Team
Fressnapf- Please cut the ties with DPD
FRESSNAPF:
works with DPD delivery which says a lot about your standard of quality and customer care as a company. DPD failed to deliver, never rang the door bell, just didnb't feel like doing their job. The have the WORST rating - but after calling Fressnapf to set up a deliverry with another delivery service (one that actually "delivers" the package...and takes its job as delivering service serious..?!) - Fressnapf customer care told me that they were "very sorry" and will submit a customer complaint to DPD but that they couldn't offer me any other delivery option. Bottom line: I won't order any more dog food at Fressnapf. I bet this is a very successful way of building a loyal customer base (not!)....Hint: maybe Fressnapf should consider changing their delivery team? Imagine customers who actually GET THEIR STUFF DELIVERED?! I know, it seems revolutionary but please, dear Fressnapf, cut the ties with DPD!!!
July 10, 2019
Unprompted review
Reply from Fressnapf Deutschland
Hallo,
entschuldigen Sie bitte das wir uns erst so spät melden. Wir können sehr gut verstehen, dass Ihnen dieses Thema wichtig ist. Bitte geben Sie uns die Chance und tauschen Sie sich mit uns aus. Sie erreichen uns unter der E-Mail-Adresse: Fressnapf.Kundenservice.Feedback.Team@fressnapf.com. Herzlichen Dank!
Ihr Fressnapf-Team
top services
September 24, 2017
Unprompted review
Problem with delivery
The day my delivery was supposed to arrive, I worked from home. At 10:21am I got a message at DHL app saying that nobody was at home, they left in a Packstation next to my house. But for 12Kg Hundefutter + 12x400gr Nassfutter I am not able to carry all of this!!!!! It is always the same problem when I buy in Fressnapf that only uses DHL! With DPD I can track and they always deliver, they do not lie that I was not at home!
May 10, 2016
Unprompted review
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