FRF Vauxhall Reviews 44

Will never purchase a vauxhall - terrible service, rude staff, total lack of communication and a car that lives in the garage with an ongoing emissions fault since February (6 months) that they cannot seem to fix. Horrendous experience, hopefully I never have to use this garage ever again! Shame they don't do minus stars!!

Appalling customer service. I booked my 2007 Astra twin top in the Bridgend branch with a lock issue, using Vauxhall’s own online service to do so. When I got there, they had no information about the booking and refused to even look at my car, because ‘they don’t deal with that sort of problem’. The girl on the service reception was rude and unhelpful.

I have recently bought a car from this company, and I have had the most horrendous customer service experience ever since as they couldn’t even get the basic paperwork completed correctly. As others have said a must to avoid.

CV21 KFA,vehicle returned I excellent condition, thank you and Darren for safe return.

I’m very disheartened and disappointed in the customer service department. I ordered a new Mokka on mobility in January. I was told it would arrive in June. I rang at the beginning of may to be told it would be ready by the end of may so I confirmed this twice with the same sales man. Only to be let down and told it would be another 6 months understandably it had been delayed but there was no communication I wasn’t told anything until I rang them to confirm dates. Poor attitude from the sales team and overall my experience has been a massive let down. I have cancelled the car and will be finding another dealership. I would definitely not recommend buying from Vauxhall.

Vauxhall Bridgend

We have an old Vauxhall and we recently went shopping for a new car and looked at Vauxhalls here - The salesman was just about OK

The guys in the parts dept are good - we usually have a laugh about their ridiculous prices and I go elsewhere

The service reception however is awful. The service receptionists sit in a dirty poorly furnished barn-like room behind the sales area. When I dropped off the old Vauxhall off for a routine job I went into the Reception area and there were three women behind desks gossiping. They ignored me. I made my presence felt and one of them disdainfully said 'Yes?' Throughout the ensuing brief conversation she was curt, unfriendly, and unhelpful. She was also unkempt, she hadn't brushed her hair, she was 'casually' dressed and looked unwashed.

When I returned to collect the car I saw a different receptionist, she was a bit more presentable and not quite as rude. She pushed my keys and a an invoice at me, didn't explain what they had done and asked for payment. I asked where the car was and she said outside. It wasn't. The receptionist seemed quite annoyed by the need to go and find it.

When I got home I looked at the invoice and saw that FRF had done a Complimentary Health Check which hadn't been mentioned when I booked the car in, dropped it off or collected it. I then found the Health Check Report stapled to the back of the invoice and was alarmed to read the first item, in red, was Immediate Attention - Declined - (and details of a dangerous tyre) and a blank space where the price should have been.

I am appalled that I was allowed to drive off without this dangerous defect having been brought to my attention.

It goes without saying that I will not be tying myself to this company for 3 -15 years by buying a new car from them.

Great customer service staff very helpful especially the young lady who dealt with us. Would definitely buy another car from FRF 😁

Mike sorted my Astra motorbility car and was brilliant and I got my car well before expected great service 👍👍👍👍👍👍👍

Having broken knob on handbrake on my mokka went to Frf they said I would have to buy the handbrake lever £230 without fitting it.found said knob on ebay new for £9.99 ATS will fit it for not much as its an easy job. Vauxhall rip off merchants beware.

Shocking treatment, purchased a new Mokka and it comes with its very own manufacturing fault, (the tailgate catches the bumper) this is a known fault with no apparent fix.
Our car has been in twice, and after a total of six weeks they sent it back with a boot that doesn't close properly and the lights out of alignment.
To make things worse Mike Watts looked us straight in the eye and told us it was absolutely fine, and apparently you are meant to see daylight through the boot when it's closed. He also insisted that we were the only people with this problem, turns out many many people have this problem, including Mike.
We tried to reject the car, and were referred to Vauxhall Finance for them to investigate.
Apparently you need to investigate when you are in receipt of an independent report at a cost to ourselves of £125, that states what we've already told you (there's a fault with the boot)
As suspected Vauxhall Finance never got back to us at the end of eight weeks (I'm guessing they can't legally deny us rejecting the car) so now we are stuck paying for a car that we can't even trade in as nobody wants to touch it.
This has now been referred to the Financial Ombudsman, and I'm sure as a company you'll be be over the moon so you can keep running down the clock.
Make no mistake, we are going nowhere quietly. We will take this all the way.
After being gas lighted in the dealership, and ghosted by Vauxhall Finance its made us more determined than ever that you should be held accountable.
Shame on you FRF, we've purchased a total of 13 cars from you, we held you in high regard. Why you you would want to treat repeat custom like this astounds us.
All you ever needed to do was own up and communicate, instead we have be treated like imbeciles. Never ever will we let this go, going forward we are intent on making this as common knowledge as we can so other people are not conned into paying for substandard vehicles.

Excellent service from the car warehouse.

Dealt with Kyle who was great from start to finish wirh the purchase of our Corsa. Communication was great and nothing too much trouble.

In needed to book a Mazda into FRF in Morriston, Swansea.
I dealt with Nathanael, then Karen who were very professional and helpful.
I then spoke to Mark H, who I have to say has fantastic customer service skills. I felt as if he was genuinely interested in my requirements. I never felt rushed. Mark H came across as a very professional, friendly caring member of the FRF team.
I have not had the work carried out yet but first impressions really do count.
I hope Mark receives the recognition he so rightly deserves.
Thank you Mark for making the whole process very smooth and easy.
Kind regards
Linzey

FRF plasmarl Swansea service department are an absolute joke.
Nearly a week they have had my van which was booked in in advance with a repeated problem that had obviously not been repaired properly the first time. I was told on the Friday all the parts and repairs will take place today and it will be ready for pick up on the same day which is today (Monday 21st February 2022) after several phone calls many of them chasing up non existent call backs in regards to when it would be ready I have now been told it'll be another 24 hours. Considering they were well informed days in advance it was a repeated issue, it's a Vauxhall van going into a Vauxhall repair centre they would be a bit better placed and a bit more rapid with their work. The women working the calls who I know are sat next to each other are useless at communicating considering communicating is their job, one couldn't tell me what the other had said despite sitting 3 foot away from each other. If Vauxhall weren't so greedy and keeping certain cpu codes locked so only their computers can diagnose the issues I would have taken my van elsewhere, unfortunately I'm tied to have to deal them. I will never buy a Vauxhall again if this is how they run their service department.

Agreed it was a testing time to buy a new car with the backlash of brexit and then the lorry driver shortage but had fantastic service from Jonathan (Vauxhall Bridgend) and are more than happy with our new car! 10/10

Want a really bad experience? Come to FRF Vauxhall Swansea they'll treat you to it. Took my Astra car in for a software upgrade, Never mind the car needing an upgrade, these people really need an upgrade in how to treat CUSTOMERS? FRF has to be in my opinion the worst anywhere in the UK for customer service. Needless to say I'm never going back. Unless you want diabolical service do not (I repeat), DO NOT GO ANYWHERE NEAR THEM. 🤬🤬🤬

Would like to thank Ryan frf motors Swansea for excellent service when buying our new car he was very professional and very helpful and went out of his way to make it easy for us thanks again

DO NOT DEAL WITH FRF HAVERFORDWEST!!!
All they want is your money. I had a new CHR and part exchanged my Jaguar. Eight days later I still have not had my balance. And the way sales staff have dealt with me has been rude and confrontational. I have never had such appalling after service!!!

Part ex-Ed my old car and had a new one delivered contact free a few days later. Hassle free, everything was clearly explained to me, excellent interest rate on financing new vehicle, easy to get in touch with and the guys were really helpful taking me through every step. Sean at FRF (not sure what his surname is) dealt with the majority of it and was excellent. Highly recommend. Love my new car! Ask for Sean!

Easy to setup up the finance even though I don't have the best credit rating. Extremely impressed with the car. Was immaculate upon delivery drives like a dream. Bill the sales manager extremely helpful.

From start to finish, the process was just flawless. Karen and Aaron were very pleasant and polite. I am truly impressed by the service my husband and I received. My husband will definitely be going back to get a second car from FRF motors.