Fridja Reviews 249

Excellent product with very helpful, competent and outstanding customer service.

I emailed Fridja this morning about a broken part on my juicer and I had a reply very quickly.After forwarding a photograph I was offered a replacement. Joanne dealt with my problem promptly and efficiently,so I’m very pleased with the outcome and the friendly response

I purchased a f10 Handheld Clothes Steamer. When I went to use it for the first time, it didn't work at all and promptly fell apart. I asked the manufacturer for a refund but, because I had purchased the steamer more than 30 days earlier, they insisted that they would only repair it upon return (at my own expense). Now that I have the repaired steamer, it is at least working but I find the steam quantity inadequate. Based on my experience, there are better quality handheld steamers on the market.

Bought the whole fruit juicer from Amazon , worked perfectly for 9 months then stopped. I contacted Fridja directly for help and they got back to me within 10minutes!! With help, and it turned out to be something as simple as changing the Fuse! Fantastic customer service from Matt! Highly recommend

I have to say that the customer service is amazing and Joanne was very very helpful and knowledgeable. There should be more hard workers like her. Thanks again 👍

Needed a spare part and the whole process took less than 10 minutes from emailing to ordering!!
Quick responses and advice and now I have a new Auger on its way to me...Super happy

Bought a f1900 masticating juicer and lovely it! A problem arose due to the auger getting stuck and that night I contacted customer service via email. They replied the next day despite it being a Sunday and suggested steps to remedy it. I had to contact them again shortly after and got an immediate reply. I fixed the juicer easily and am delighted with the machine and the customer service.

I was really impressed with the Live Chat on their website. I spoke to a REAL person and they helped me pick my steamer. A month later, and I’m super happy with my choice. It’s a really nice steamer that gets the job done with ease. It’s also really pretty! Highly recommended.

We bought a Fridja steamer but on opening the box found that one of the parts was broken. I filled in the contact form on their web site, got a reply within 10 minutes, and a replacement part was in the post the same day. I can't comment on the steamer yet, but customer service has been first class.

I recently bought the Clothes Steamer Pro in off white, and it has met my expectations. It’s easy to use, heats up quickly, and the steam quality is impressive. The construction feels solid and durable. Lightweight and practical, it fits well in my laundry room. Overall, a reliable steamer that gets the job done.

Queried whether a missing accessory for the hand-held steamer was included or not. Received a reply within literally minutes. Inadvertently missed out when boxing up, so has been remitted separately. A further query regarding whether the unit could be used overseas was also answered almost immediately. Very impressed.

A problem with a missing accessory was promptly sorted out. Probably within an hour of my contacting the company. Very quick and efficient customer service.
Rare these days.

Brilliant customer service! Had a missing accessory in the ordered item. Contacted chat-support, no bot-talking nonsense, got directly to human assistant. In 2 minutes I got a tracking number for my missing part.

I wear a suit daily for work and have tried many clothes steamers. This one is my favourite. It’s well-constructed, sturdy, and has a screw-in pole, making it easy to move. If you’ve used steamers where the pole pulls out easily, you’ll appreciate this design.

I highly recommend it; it’s the best I’ve used. I hope it lasts a long time because my first impressions are excellent.

I love my Fridja f1900 and was really disappointed when it stopped working, I contacted customer services and they were great in helping me out as I hadn’t put the lid on properly so as a safety feature it won’t work without the lid being placed in it’s correct position…happy days all fixed and I’m juicing happy again 💕

Haven't yet followed the recipe advice given but they were very helpful with the info - so will try out the nut milk recipe and get back to you!!!

Very detailed and useful information concerning suitable fruits for the juicer.
Excellent response,

Excellent product. Wrinkles come out really fast and very easy to set up.

Great PROMPT Customer Service. I needed to replace a part I had broken, and within minutes of using the CHAT WITH US box, I was given a link and had a friendly chat with John. No ROBOTs, just lovely John. Thank You.

I received a Fridja travel steamer via Amazon, but missing instructions and one accessory. Amazon offered a return and replacement, which seemed rather unnecessary, but when I was put in contact with Fridja direct they immediately provided pdf instructions and put the missing component in the post.
Very efficient and easy