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Review summary

Created with AI, based on recent reviews

Evaluating 78 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their excellent quality and stylish design, often highlighting their ease of use and efficient performance. Many people found the products, such as juicers, ovens, and steamers, to be highly effective, delivering great results and simplifying daily tasks. The user experience is frequently described as straightforward, with products being easy to assemble, operate, and clean. However, some people were dissatisfied with customer service, citing issues with communication and the handling of complaints, particularly regarding faulty items or return policies. A few other people also felt that certain products, like some juicer models, did not perform as expected, experiencing problems with efficiency, durability, or design flaws that made them difficult to clean or prone to breaking.

What people talk about most

Product

Customers generally had positive experiences with the products, praising their quality and functionality.... See more

Quality

Clients share positive opinions on quality, with many praising products like the F2500 juicer for its robust... See more

User experience

People report positive experiences with user experience, highlighting the ease of use, assembly, and... See more

Customer service

Consumers find customer service to be ambiguous. While many reviewers praise the excellent, prompt, and... See more

Service

Users describe ambiguous interactions with service. While many customers praise the great service, speedy... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Placed an order for the multi oven pro, received a discount as paid upfront for pre order and actually received my oven a week or so before expected date, so very pleased. It came very well packaged,... See more

Company replied

Rated 5 out of 5 stars

Here's I've been using the Fridja juicer for a while now, and it's become a staple in my kitchen. My husband insists on fresh juice every day, and honestly, I don’t mind—it’s incredibly easy to us... See more

Company replied

Rated 5 out of 5 stars

Easy to navigate website, great products at competitive prices. Bought the air fryer oven and the laundry steamer, both fantastic! The air fryer oven is much more compact than I expected, so perfec... See more

Company replied

Rated 5 out of 5 stars

I bought a juicer from Fridja which is brilliant..best one I have ever had ...communication with Fridja is 1st class ..they are extremely quick to reply to any emails and deal with any issues inti... See more

Company replied


Company details

  1. Appliance Store
  2. Countertop Store
  3. Store

Written by the company

Fridja is a British company that develops, retails and wholesales innovative home appliances since 2010! Our flagship products are clothes steamers and juicers. Many thanks for finding our TrustPilot profile!


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

249 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Exceptional customer service

John from the customer service team at Fridja, was exceptionally helpful when I reached out to them regarding one of their products. He was able to answer my query and give me an instant solution despite me reaching out on a bank holiday. Thank you such a great service

May 27, 2024
Unprompted review
Fridja logo

Reply from Fridja

Hi,

Really appreciate you taking taking the time to review!
Glad we could help with a solution.

Best wishes
Team Fridja

Rated 5 out of 5 stars

The Fridja f2500, Excellent Juicer

The Fridja f2500
Using this juicer is simple and quick, beet and carrots pulp was quite dry and produce plenty of juice.
All you need to do is, Juice Rinse and Drink.
There customer service is exceptionally, at the top. Very quick to reply to any query I would recommend them to all. They made sure I was completely satisfied.

May 27, 2024
Unprompted review
Fridja logo

Reply from Fridja

Hi Conroy,

Really appreciate you taking taking the time to review!
Hope you have been enjoying your juicer.

Best wishes
Team Fridja

Rated 5 out of 5 stars

Clothes Steamer Pro

I'm extremely pleased with this purchase. The quality is excellent, and it's incredibly easy to use. I steam my work clothes every morning, and they look sharp in no time. My girlfriend loves it too and uses it for her outfits. We're both very happy with the f1200 steamer!

May 23, 2024
Unprompted review
Fridja logo

Reply from Fridja

Hi David!

Thanks so much for your purchase. We're super thrilled you love your Clothes Steamer Pro.

Best wishes,

Ava Lane
Team Fridja

Rated 5 out of 5 stars

Fantastic for Busy Families

With two young kids, the Fridja f1200 Clothes Steamer Pro has been a game-changer for us. The 3-litre water tank is perfect for handling multiple outfits, and the 35-second heat-up time is a huge plus on busy mornings. The powerful steam gets rid of wrinkles effortlessly, even on tough fabrics. I also love the upholstery brush for refreshing our sofa and curtains. It’s user-friendly enough that my teenage son uses it for his school uniforms. Laundry day has never been easier. Highly recommended!

May 23, 2024
Unprompted review
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Reply from Fridja

Hi Katie,

Thank you so much for your lovely review. We're really glad the Clothes Steamer Pro is helping out with all your children and soft furnishings!

We're happy to hear that laundry day has never been easier!

Thank you again

John Hughes
Team Fridja

Rated 5 out of 5 stars

Excellent Customer Service

Excellent help and advice from John who was knowledgable and offered a great solution to the issue I was facing. Fantastic customer service - thank you 🙏🏻

May 21, 2024
Unprompted review
Fridja logo

Reply from Fridja

Hi Karolina,

Really appreciate you taking taking the time to review!
Glad we could help with a solution.

Best wishes
Team Fridja

Rated 5 out of 5 stars

Brilliant level of service

Fridja were so quick to reply and resolve my issue. Brilliant level of service.

April 29, 2024
Unprompted review
Fridja logo

Reply from Fridja

Dear Jim

Thank you so much for taking the time to review us. We're really happy you're satisfied with our service.

Thank you again!
John Hughes
Team Fridja

Rated 5 out of 5 stars

F2500 Juicer

I already have a steamer from Fridja so thought I would buy their new f2500 juicer.

Glad I did as it has been amazing.
So easy to use - you can put the fruits straight in the top (I still prefer to chop mine up a bit) and close the lid and leave it.

The juice has no bits which is good as not keen on that and pulp is really dry.

Says in manual you can shove parts in the dishwasher but hardly anything stuck to the parts so much easier just to wash in the sink for me but good to know they could be.

April 29, 2024
Unprompted review
Fridja logo

Reply from Fridja

Dear Lynne,

Thank you so much for taking the time to review us, and for being a repeat customer! We really appreciate you.

Thanks again
Ava Lane
Team Fridja

Rated 5 out of 5 stars

Love my new steamer!

Love my new steamer!

April 27, 2024
Unprompted review
Fridja logo

Reply from Fridja

Dear Jesse,

Thank you for your review! We truly appreciate your purchase and are delighted to hear that you're satisfied with your new f1200 Clothes Steamer Pro.

Thanks again
Ava Lane

Rated 5 out of 5 stars

Prompt customer care response and fast…

Prompt customer care response and fast delivery.I am happy to purchase again from the company.

April 30, 2024
Unprompted review
Fridja logo

Reply from Fridja

Dear Oluwatobiloba

Thank you so much for your positive feedback, it is highly appreciated. We look forward to serving you again soon!

Kind regards
Ava Lane
Team Fridja

Rated 5 out of 5 stars

Fridja handheld steamer…

I've got the Fridja handheld steamer for my hols as it is quite compact. The steam you get is really good and I managed to get a few items done before the tank runs. Might invest in the larger one for home.

September 16, 2023
Unprompted review
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Reply from Fridja

Dear Mrs Yates

Thank you so much for your purchase and kind words about our f10 handheld clothes steamer! We're super happy to hear you're getting on.

If you're thinking of a full-size one, we'd recommend the f1200 Clothes Steamer Pro, it's awesome!

Thanks again
Ava Lane
Team Fridja

Rated 5 out of 5 stars

Very professional with focused customer…

Very professional with focused customer care.
Made the overall experience effortless and took time to focus on the details
Would highly recommend and I would use again.

February 12, 2024
Unprompted review
Fridja logo

Reply from Fridja

Hi Annette,

Thank you so much for your kind review on our customer care team. Thank you so much for being a customer of Fridja.

Kind regards
Ava Lane
Team Fridja

Rated 5 out of 5 stars

SO happy with my juicer!

SO happy with my juicer!! I’ve been gearing up for a summer cleanse and this was the perfect purchase to kickstart it. I feel so much healthier knowing I’ve had a fruit / veg packed juice to start the day, the fact that I can chuck in the whole fruit makes it so much easier to use and therefore to stick to my daily juices! Loving this product. So much better than the blended kind of juicer.

March 1, 2024
Unprompted review
Fridja logo

Reply from Fridja

Hi Johanna,

Thank you so much for your purchase of a f2500 self-feeding whole juicer! We're so happy that its design means you're sticking at daily juicing.

Juice on!

Ava Lane
Team Fridja

Rated 5 out of 5 stars

Best juicer

Best juicer, kids love making juice at the weekend

April 28, 2024
Unprompted review
Fridja logo

Reply from Fridja

Hi Elin,

Thank you so much for your review! It's such a lovely picture thinking of your family juicing at the weekend.

❤️❤️❤️

Thank you for your review!

Kind regards
Ava Lane
Team Fridja

Rated 5 out of 5 stars

Happy Customer

Fast delivery, was very happy with my juicer.. would recommend company and will purchase other products from them in the future.

March 22, 2024
Unprompted review
Fridja logo

Reply from Fridja

Hi Justine,

Thank you so much for your f1900 whole fruit juicer purchase! We're really glad you're happy with it and look forward to serving you in the future!

Thank you
John Hughes
Team Fridja

Rated 5 out of 5 stars

Adore my juicer

Adore my juicer. It’s so easy to use and clean and I know I’m getting all the goodness out of my fruit and veg.

It’s a really sleek designer and doesn’t take up loads of space in my kitchen. I have a few juicers and this is by far my favourite.

Best purchase I’ve made this year.

April 29, 2024
Unprompted review
Fridja logo

Reply from Fridja

Hi Nana,

Thank you so much for your kind words! We're really over the moon that you adore your juicer (and over all your other juicer purchases!)

Best purchase you've made this year? We are honoured!

Best wishes
John Hughes
Team Fridja

Rated 1 out of 5 stars

EDITED AFTER FRIDJA REPLY👇 🙄 😡

(Edited!) I loved this juicer (f1900 Whole Fruit Juicer) for ONE WEEK then it literally just stopped working! So disappointed and such a kerfuffle getting it back to them. Fridja have been emailing me today (well, one specific person and it’s been verging on harassment) denying that it could just stop working. It DID! Nothing to do with strainer as veg couldn’t even reach the strainer! As it had STOPPED WORKING. Video I sent to them of this happening sadly didn’t convey the problem accurately. Fridja (specifically one person👇) have been emailing me back and forth telling me how wrong I am. Then see my review after I ask them to please stop emailing them BOOM! 👇 Protesting too much???? Hmmm 🤔 AVOID AND LOOK AT THE NEGATIVE REVIEWS 👍

April 23, 2024
Unprompted review
Fridja logo

Reply from Fridja

Our technicians received this juicer back and found the filter blocked with dried fruit/veg. Unfortunately, this will happen when left without being cleaned for a period of time. Therefore juice could not pass through the blocked filter.

Nevertheless, our team worked tirelessly to help this customer, including organising a return delivery.

We only want happy customers. We would advise customers to clean their products properly after use to ensure their longevity.

Kind regards
John Hughes
Team Fridja

Rated 5 out of 5 stars

I've been using the Fridja F2500 Whole…

I've been using the Fridja F2500 Whole Fruit Juicer and it's genuinely impressive. It zips through whole fruits and veggies, saving me time and effort. The motor is powerful yet surprisingly quiet, and the wide chute is great for larger pieces, avoiding the need to chop everything finely.

Cleaning is straightforward since it's easy to take apart and safe for the dishwasher. The anti-drip feature keeps my kitchen tidy, too. The juice comes out fresh and flavourful, encouraging me to try new combinations daily.

It's a solid piece of equipment that looks good on the counter and feels built to last. Although it’s a bit pricey, the performance and quality make it worth the cost. Perfect for anyone serious about juicing!

April 12, 2024
Unprompted review
Fridja logo

Reply from Fridja

Hello Ben David!

Thank you so much for taking the time to share your positive experience with our Fridja F2500 Whole Fruit Juicer. We’re delighted to hear that it has met your juicing needs effectively!

Your feedback on the quality and design of our juicer is very valuable to us. Although the price is a consideration, it's wonderful to hear that you feel the performance justifies the investment.

Thank you for choosing Fridja, and we hope you continue to enjoy many more delicious and healthy juices!

Warm regards
John Hughes
Team Fridja

Rated 5 out of 5 stars

Amazing easy to use machine

Amazing easy to use machine! AMAZING juices!😍 Thanks so much Fridja

March 13, 2024
Unprompted review
Fridja logo

Reply from Fridja

Hi Mrs Khan,

We're thrilled to hear you're loving your juicer and the juices you're making! Thank you for the wonderful feedback.

Happy juicing!

Best,
John Hughes
Team Fridja

Rated 5 out of 5 stars

I bought a Fridja f2500 and absoltuely…

I bought a Fridja f2500 and absoltuely love it. You just put the produce in and let it juice. Highly recommended,

March 8, 2024
Unprompted review
Fridja logo

Reply from Fridja

Hi Emma!

Thanks for recommending the f2500! We're so glad you're enjoying it and finding it easy to use.

Happy juicing!

Kind regards
John Hughes
Team Fridja

Rated 5 out of 5 stars

Great product!

I bought a steamer and brought it back to Sri Lanka, I use it everyday. Very nice quality and fast delivery to our UK address

March 7, 2024
Unprompted review
Fridja logo

Reply from Fridja

Hey Damitha!

Wow, your steamer's been on quite the journey! We're thrilled it's settling into Sri Lankan life so nicely and keeping up with your daily demands. Thanks for taking it on a little adventure and for the shout-out about our speedy delivery!

Best wishes
John Hughes
Team Fridja

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