Friends1st Reviews 

144
TrustScore 3.5 out of 5

3.4

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Rated 5 out of 5 stars

I have tried dating websites before, when I was very vulnerable. Right from the start I have found Friends1st very different. Firstly I was vetted, so everyone else must be, then I had a professional... See more

Rated 1 out of 5 stars

They are good at advertising their business to lure one into believing they are genuine Christian dating agent. The reality is a scam - profiles sent are non existent and far from matching my stat... See more

Rated 4 out of 5 stars

Ive attended 2 friends first events ( Birmingham pub event & londons west end dinner ) I met my future wife at the London west end event. I liked the old fashion idea off writing a letter , an art whi... See more

Company replied

Rated 5 out of 5 stars

When I joined, I found the staff at Friends first, warm and welcoming. They took me through the process, with professionalism and I felt comfortable with the membership options. Please bear in min... See more

Company replied

Company details

  1. Dating Service
  2. Friends Church

Written by the company

A friendship & Christian dating service for Christian singles to successfully meet others for friendship, dating, matchmaking & marriage in the UK - offline


Contact info

3.4

Average

TrustScore 3.5 out of 5

144 reviews

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1-star

No recent history of asking for reviews

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Replied to 83% of negative reviews

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3.4

All reviews

(144)

16 reviews in the last 12 months

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Rated 1 out of 5 stars

Unhappy client

Friends1st present themselves as a Christian company that genuinely care but are all about the money. I joined friends1st last June and I will not recommend friends1st. Paid for silver membership and I never got any support in terms of calls and checking up on me and finding out how I was getting on. The profiles were very limited; sometimes getting just 4 and being a silver member, I only got profiles after every 3 months. I signed up for some of the online activities and when I found out I could no longer attend due to work, I requested for a refund but they refused saying they don’t give refunds despite letting them know 2 weeks ahead. What company doesn’t give refunds especially if you give long notice and most importatantly, they did not include 'non refundable" clause during the sign up process. All the things promised in the package was never delivered even Photoshoot. I called the photographer numerous times, he never picked the calls. There was no social whatsoever despite paying for it in the package. No concern, no care whatsoever, only money and more money. If your business is struggling, find ways to get it back on its feet rather than scamming people with failed promises. Trust me I was very hopeful when I signed up to the extent of telling 2 friends who joined and have similar complaints to me. You are better off with Christain connection. Worse £588 I have ever wasted. I wish I had donated that money to a deserving charity. Very unhappy client.

Update: I got a message today 27/04/23 from trustpilot that the company are requesting for more information from me and if I don't provide it, my review would be taken down I wonder where this is coming from? Katherine called me after i posted my review in 2021and I told her everything I have posted in this review, why asking again after two years even threatening to take it down. This is my experience and no one should take it from me.

June 24, 2021
Unprompted review
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Reply from Friends1st

Hi Mary, I am sorry to read your review and to hear of your experiences of friends1st. We absolutely do genuinely care about our members. You say you had no support but our records clearly show numerous times when we called you to see how you were getting on and to encourage you - but each time we were unable to reach you and left you a message asking you to call back in. I can also see we've had considerable email exchanges with you. I can see that over the course of your year with us we have sent you a considerable number of profiles and there was never a month when you got only 4 - you always got alot more than that. We also had an email exchange about our events refund policy - and our policy is now very clearly displayed for each event we do. We are sad to hear you didn't ever get your photoshoot and we are very sorry that this issue wasn't fully sorted out for you. We have addressed that internally now. Most importantly I am so sad that our service - in terms of meeting other people - hasn't worked for you. I hope you still feel able to contact all the people we provided to you, despite what you feel about us as an organisation.

Rated 5 out of 5 stars

I’ve met my husband-to-be!

Thanks to Friends1st I have found my husband-to-be. If it wasn’t for Friends1st i don’t know how we could have met. I’m very thankful to this awesome company.

June 17, 2021
Unprompted review
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Reply from Friends1st

That's what we love to hear Nina - thank you for telling us about your engagement. We wish you all the best. Please stay in touch. God bless you both.

Rated 5 out of 5 stars

Freelance photographer…

I have been a freelance photographer and in fact still am for Friends1st. The clients I meet on their behalf seem truly lovely people & Friends1st are professional and great to do business with. It has been a few years now since I started working with Friends1st and I am happy to continue. Only yesterday I met a returning member who had an amazing smile and personality.

June 9, 2021
Unprompted review
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Reply from Friends1st

Thanks so much Paul for your review. We love hearing from our photographers how amazing our clients are because we agree but it's lovely to hear it from you a well. Thank you so much for letting others know how genuine and lovely our members are.

Rated 5 out of 5 stars

I decided to join Friend's 1st because…

I decided to join Friend's 1st because it is a Christian organization which made me feel comfortable with the ethos unlike the many non-descriptive agencies around. My dealings with the business have been very positive whilst not being too computerized, you can actually talk to the staff also I have been supplied with the option of obtaining resources including relationship management. Highly recommended.

May 29, 2021
Unprompted review
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Reply from Friends1st

Dear Anne, Thank you so much for your review. We work hard to stand out from the many non-Christian agencies out there that are posing as Christian are really white label sites targetting unsuspecting and unaware Christians. Talking to us is such an important part of our service because we are also about relationship with our clients - who aren't just numbers on a database to us - but also it really makes a diference to many people's dating success. Thank you again for your review, it's much appreciated. Katharine

Rated 2 out of 5 stars

I've just joined and so far I'm giving…

I've just joined and so far I'm giving this dating site 2 stars (not 0) - because 1. the literature they send out is good and 2. there's usually someone to answer your calls and queries in a pleasant manner. This is where the positives end.

I was very optimistic after talking to Hayley, but upon joining (I agree with the other reviewers here), there is a huge discrepancy between what Friends1st promise and what you actually get.

Having been told that there were "several members within my age range in my area", you can imagine my disappointment (and anger) when I got 7 profiles in my country - the nearest being 100 km from me!!

I wanted to cancel my membership there and then, but was told I could not as I had signed up to a contract. So it is NOT ok for me to renege on my contract, but it IS acceptable for them to take mine and other people's money and mislead them with false information?

I really think that this should be reported as false advertising but will hold off on making any further judgement on Friends1st as it was suggested by Sarah that I "give it more time". For now, I am going to take her advice and be patient - in the hopes that I will be offered more profiles closer to me (or at least anyone in the same country, thank you!).

I will write a more in-depth review in a few months time and I may well have changed my opinion by then. I truly hope so. Nobody wants to waste their money on being offered a mere handful of profiles when there are more honest and better Christian dating sites out there.

May 17, 2021
Unprompted review
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Reply from Friends1st

Dear Val,
We are sorry to read your review and that you feel disappointed with your membership so far. We want to assure you that we're here to support you getting the best from your experience with friends1st. Everyone joins friends1st for a minimum 12 months which means they are making a commitment to finding someone special - our members are not here today and gone tomorrow.
We don't want to limit who we send you by any criteria, we operate as a niche agency serving Christians and we are confident all our members are 100% genuine.
We recognise members like to meet people locally but if that was their only criteria many wouldn't meet the right person for them. It is worth you contacting all the people we send you - you just never know who is going to be the one for you - and where they live isn't always the best criteria to use if you are looking for a long term relationship.

With our best wishes, the team at friends1st

Rated 5 out of 5 stars

Friends First is a great service which…

Friends First is a great service which gives you the opportunity to meet a life partner with the comfort of knowing the agency is a safe place with trusted members. The team have been very helpful and are always there to help you on your journey.

May 10, 2021
Unprompted review
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Reply from Friends1st

Thank you so much Ann we really appreciate your feedback.

Rated 1 out of 5 stars

Awful

Very bad agency which are all about money. If you are interested in finding a relationship, don’t waste tour time on here. They lure you with all the sweet words to get you to start the membership but once you start you see it’s not as you thought. They attract ( or go after) the wrong people. You don’t just get anything out of it. All those with positive reviews are the new members that haven’t been in here for a while. I totally DO NOT RECOMMEND friends1st.

May 8, 2021
Unprompted review
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Reply from Friends1st

Dear Joan - we're very sorry to read your review. We want to attract only genuine Christians and we are confident, because we speak to all our members on a regular basis, that this is the case. We're not sure what you mean by the 'wrong people'. We are sorry you feel you haven't got anything out of it so far. We can only hope you are contacting all the people we are sending you because if you do that you'll definitely find some people you connect with. We'd also like you to call us so we can discuss the profiles we've sent you and help make your membership the success we know it can be.

Rated 5 out of 5 stars

I strongly recommend the help offered…

I strongly recommend the help offered by the team at Friends1st. Their sound advice will help you be excited again about meeting new people and discover yourself afresh. But don't expect it all to be done for you. Put as much in as you'd like to get out and wait with expectation... this has been my experience up to now. And I sincerely hope it becomes yours too.

May 6, 2021
Unprompted review
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Reply from Friends1st

Hi John, Many thanks for your review. We're so pleased to hear you are excited about meeting new people and you recognise you have to put some effort in. Lilke all things in life, the more you put in the more you'll get out, and this certainly applies to dating. We wish you continued success with your membership. Thank you again.

Rated 2 out of 5 stars

I can't wait until my membership ends…

I can't wait until my membership ends to be honest. I mean they are all good at been security Aware and making sure that no one trails their site and helping you get the best of your date with guide books etc. But they don't attract the right members on here. E.g. some of the members I have recieved once every month have been non existence. I had one member ignore me when I shouldn't of, another one acused me of been rude when it was a misunderstanding and I would of expected forgiveness and start to build up a good conversation from there. I had another member not been committed enough when they should of. One who stood me up when i was expecting a conversation but instead was talking to someone else when it was too difficult to talk to me aswell. And what I'm even upset it the fact rhat I was sent a dated profile when I shouldn't have been.I paid not that you should because it was £600 which is their cheapest compared to platinum which is over a £1000 and i feel as if I've been lied to espially from a chritian site when I expected so much better of them. Its no wonder why I have lost my trust with faith with people and its hard enough for people like me to find relrionships. theres no point at all saying what it says on a site when there is nothing what it seems when joining. The members who disappointed me should not be on a site if they can't try to build a good communication or even date me to see what happens. At the end of the day I can handle it been alor of money and where ever the people are from as log as its not too far but what I can't stand is things not be true to their words no different to other sites I've been on. I encourage people not to use this site because ungenuine members. Really disappointed and I will never forgive them.This isn't dating anymore . My name is Jordan

May 2, 2021
Unprompted review
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Reply from Friends1st

We are really sorry to hear how some members have behaved towards you. We'd really like to help you sort these issues out and would very much like you to contact us directly so that we can do that. Please do let us know who you are and then we can address the issues you raise.

Rated 2 out of 5 stars

I joined in Jan and was excited at…

I joined in Jan and was excited at first but so far each month the profiles, i have received are just not my cup of tea and I am being very flexible. Out of respect, my first month i gave an introduction to all the men on the list yet no response. To be honest i was glad they did not. The second month i greeted two gentleman and still no response. The third month, I greeting one fellow who had clearly read my message as it was green. I still have not see one guy who grabs my attention. I did not understand why some on my list were separated as technically they are still married. This site did work for someone in my church who ended up meeting her husband on there. She gave me good advice and that is I don't have to feel that I have to write to all on my list received each month and not to settle for second best. I have now accepted that if i am not to meet my husband on this site, then God has another way of me meeting my husband. I won't be renewing my membership once it expired. I gave a 2 star for customer service otherwise, I would have given a 1star. I also requested guys much closer to me and still nothing.

April 15, 2021
Unprompted review
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Reply from Friends1st

Dear Pat, We're sorry to hear that you haven't found anyone suitable through all the profiles we've sent you so far. It's relatively early days though in your membership and you may find if you talk to your friend, who found her husband through us, that she looked at many many profiles before finding THE ONE. It's not always the way but sometimes it is. We never want you to settle for second best - but do encourage you to contact everyone we send you, because how someone comes over in a written profile if often very very different to how they are in person. Many many people tell us that, and many of our successful couples testify to that. So contacting lots of people is not about settling for second best - it's more about finding out who people truly are - and you can only really do that once you've made contact with them yourself. We will continue to send you profiles to you that are local to you (I see we've sent you a number already) but we'll also send you others as well - because where someone is located right now isn't the best criteria to find your soul mate. And again we have had many couples marry who didn't live close to each other when they first met.
I know God has good plans for you - and we very much hope it includes you meeting someone to share your life with. Please don't give up. A lot of dating success is about perseverance as I'm sure your friend will tell you.

Rated 1 out of 5 stars

worst agency ever

worst agency ever, rip off .. they are there to make money only. i live in london and they sent me a profile for me to meet in Aberdeen ... wow .. surprise not australia ..

April 2, 2021
Unprompted review
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Reply from Friends1st

Dear Paul, We're very sorry to read your review. We are certainly not here to make money only but we do have staff to pay and they don't work for nothing! We don't want to limit who we send you by any criteria. I would refer you to the story of Roger and Beverley which you can read here: https://www.friends1st.co.uk/project/roger-and-beverley-from-anger-to-love/. Roger was furious that we sent him people outside of Glasgow. He ended up marrying and being absolutely over the moon with our service. The lady he married lived in London! We recognise members would rather meet people locally but if that was their only criteria many wouldn't meet the right person for them. It is worth you contacting all the many people we send you - you just never know who is going to be the one for you - and where they live isn't always the best criteria to use if you are looking for a long term relationship.
With our best wishes Katharine

Rated 5 out of 5 stars

Friends 1st are a kind and caring company to work with

Friends 1st have been positive, helpful, friendly, pro-active and provide plenty of reassuring communication to help us get to know them. Its not simply handing over the money and waiting. I've already learned some useful tips to help me find the best match for me.

March 8, 2021
Unprompted review
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Reply from Friends1st

Thank you so much for this review Christine. We are so lucky to have an amazing team all who are so dedicated to helping members reach their goals of finding someone special. I'm so glad you've found some useful tips already - I hope you've discovered our youtube channel Christian dating coaching friends1st as that has masses of free coaching on it too which we hope is also helpful. We're here for you all the way - through the ups (and hopefully not any/many downs) of your journey and we look forward to hearing how you are getting on. Bless you. Katharine

Rated 5 out of 5 stars

Having recently joined Friends1st I can…

Having recently joined Friends1st I can say that my experience with Friends1st has been very good. The team at Friends1st are so helpful with any questions that I have. I decided to join them because I liked the fact that they are a Christan dating website.

March 5, 2021
Unprompted review
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Reply from Friends1st

Hi Cathy, Thank you for your review. Although it's early days for you we hope you'll continue to find us helpful throughout your membership. Do lean in to the suppor that is available to you - whether to celebrate your successes along the way or to be encouraged when things aren't going exactly as you'd hoped. We're here for you all the way. Bless you and thank you again, Katharine

Rated 5 out of 5 stars

Reach out and speak to Friends1st

Since the first moment I reached out to friends first they have been there for me.
Nothing is too much trouble or effort for them.
They are genuine in their concern to make my concerns theirs and find answers!
Its early days in my journey with Friends1st and I have total confidence and trust in them.
I encourage you pick up the phone and speak to them today.I am sure that you will be glad you did and your life will never be the same again.

February 16, 2021
Unprompted review
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Reply from Friends1st

Dear Susan, Thank you so much for this review. It's so heart warming to get your feedback (and to hear you are already in conversation with someone). We'll be here for you all the way through your journey. Thank you again, Katharine

Rated 1 out of 5 stars

Horrendous company

Horrendous company. Totally cashing in on vulnerable people, which when advertised as a Christian organisation, is despicable. I was with them for a year and never received any reasonable or remotely local profiles. Some were downright laughable. And all the ‘offers’ for ridiculous ‘extras’ are truly insulting. Stay away I beg you. If God has a plan for your life, you will NOT find out what it is here. What is meant for you will not pass you by, regardless of what these jokers will tell you.

February 14, 2021
Unprompted review
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Reply from Friends1st

Dear Angela - Not quite sure why you've left this review now when your membership ended well over a year ago. We know you weren't happy with your membership and you didn't find anyone that you liked in the considerable number of men's details we sent you, quite a number who were professionals like yourself. We don't know how many you contacted but we refute none of them were reasonable as we sent you details of some lovely men all of whom had told us they were genuine Christians. We are certainly not cashing in on vulnerable people - and it's clear that for many people who do meet their soul mate through us, that this is God's plan for their life. Sometimes God moves in strange ways and his timing is not always ours. We really hope you will find what you are looking for even though sadly you did not find your soul mate through us.

Rated 5 out of 5 stars

Great start

I really appreciate your support and excellent advice. Your team are very helpful and friendly, yet professional.
My experience so far has been brilliant.
Thank you.

February 4, 2021
Unprompted review
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Reply from Friends1st

Hi Eunice, Thank you so much for your feedback. We are certainly blessed to have an amazing team here who really care about our members and give so much to them. I'm so glad this has been your experience. Here's to hearing great news about your journey. Bless you and thank you again
Katharine

Rated 5 out of 5 stars

A Winner

I have been delighted with the caring and warm service extended to me by Friends1st. They are genuinely streaks ahead of all the other dating sites. I recommend you sign up with them as they are by far a safer and more successful stepping stone to finding your true mate.

January 9, 2021
Unprompted review
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Reply from Friends1st

Dear Sam, I am so delighted to hear your experiences of interactions with our team so far. We very much look forward to continue to be in touch with you throughout your journey of finding a soul mate, through what may be some downs and ups - but all hopefully leading to you finding that someone special to share your life with. We'll be here for you all the way. Many many thanks again for your review. It's much appreciated. Katharine

Rated 2 out of 5 stars

Friends 1st review

In essence, a major disappointment. Very expensive subscription - I am glad I took out the "cheapest" option. It may have been the case that my profile was poorly written, and the 28 day cancellation fee is unfair. Still I did get someone writing to me after I had found someone on another site. The occasional personal call during lockdown was nice, but not enough done in the first part of membership. Not to be recommended unless you are lucky at lotteries...

December 18, 2020
Unprompted review
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Reply from Friends1st

Dear George, Thank you for your review, we take all feedback very seriously and we are sorry you feel we did not provide you with the service you expected during the first part of your membership with us. We find that our members fully appreciate all our services and benefits whether its help with their profile, access to professional photography plus the personal telephone support we offer. We appreciate that for some people its difficult to access all our support.
We are pleased to hear you have found someone and we wish you all the very best in your future. Friends1st Team

Rated 5 out of 5 stars

Looking for a way to meet Christians.

I joined Friends 1st in early July 2020. I was looking for a life partner and thought that Friends 1st had a good ethos, trying to match Christians, which meant that I would meet women with similar beliefs and principles to my own. Selecting a life partner is so important, yet I had never applied any rigour or discipline to my search and relied on serendipity. I was given coaching and encouragement because I was unused to dating. Two photographs come with my membership package (silver) but to increase my chances of being noticed I bought four additional photographs. I was helped in writing my profile, again to give me the best chance of promoting myself. This improved my confidence. I was also given guidance and support in my dating journey. The staff have all been very helpful and are lovely to deal with. It is not cheap to join but Friends 1st provided a wealth of information, guidance and support to help me take a proactive and rigorous approach to dating. Although I have not found my ideal partner yet, I am confident that I will.

December 10, 2020
Unprompted review
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Reply from Friends1st

Dear Mr Wood, Thank you so much for your review. We have no doubt that you are going to meet some wonderful people through us and yes they will be people who share your Christian faith. It's funny how so many people leave their future partner to chance - yet when you do apply rigour and discipline to it, 'luck' will then come your way (like so many things in life!) Well done for taking up the option to have additional pictures put on your profile - first impressions are so important! We're so glad to hear your confidence has increased and we trust that will continue to happen as you journey with us. I guess in life you get what you pay for - we're not the cheapest service you can find but we do believe we offer tremendous value for money and I think all you've mentioned illustrates that - so thank you.

Rated 5 out of 5 stars

I have found Friendsfirst to be a…

I have found Friendsfirst to be a fantastic Christian dating site. Recently joined and i have been in contact with few people from the lists of profile sent to me. The conversations with my contacts are going well. I will recommend them to anyone in search of friendship and ultimately marriage

December 3, 2020
Unprompted review
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Reply from Friends1st

Thank you so much for your review. So very glad to hear on hear and also from our membership team that you are in touch with some other members, and we love to hear that you are recommending us to others. We want to continue to build our considerable database of genuine Christians and your word of mouth recommendation will certainly help us do that. Bless you and thank you again. From Katharine and the team at friends1st.

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