Friends1st Reviews 

Reply from Friends1st

Nov 26, 2020

Dear Gary, We are so excited to hear your news. And we congratulate you both on your engagement and pray that you will have a wonderful marriage together. Thank you for putting your trust in us. We're so glad you liked the app and found it helpful. Bless you both. Thanks again Katharine

Reply from Friends1st

Nov 25, 2020

Thanks for this review Dave - we're really excited about supporting you on your journey and introducing you to the lovely people on our books. Keep being proactive, keep in touch with us and I am sure you will be successful. Thanks again, Katharine

Reply from Friends1st

Nov 25, 2020

Dear Cassie ,
Although we don’t recognise who you are (I think you must be using a nickname) it’s clear that you signed up for our Silver service – which is the one offering 4 sets of profiles throughout the year.

We definitely do advise that we match according to age primarily to ensure that you have the maximum number of matches that we can give you, as our experience has shown that people have a long list of criteria for the other person are much less likely to meet someone who is right for them. This seems strange but it’s very very true in dating.

As we don’t know who you are I can’t see what your age criteria was, so maybe you gave us a very narrow criteria to work within, which would have restricted the people we were able to send you. We certainly never send out any member that has told us they are in a relationship – and we strongly encourage people not to use this reason as a means to saying No to someone who they don’t like, but we sadly know people do do this.

Yes we send out profiles of people from Scotland and Ireland. In fact we’ve had quite a few marriages of people from Scotland and Ireland who have married people living as far a field as London and Bristol. It’s not someone location that is important at the end of the day – it’s their character.

If you would care to get in touch with us, we’d be delighted to review your membership experience with you, look at who we sent you and take things forward from there. We look forward to hearing from you. Katharine

Reply from Friends1st

Nov 25, 2020

Dear Kerry,

Firstly you have been sent a set of profiles each month that are individualised for you, based on the age criteria you have given us. Some members receive more profiles than you - every member is different. With regards to some men not having pictures on their profiles we provide a professional photoshoot to every member – but not everyone has been able to (due to lockdown) take this up, nor does every member want to put photos on their profile. There is little we can do about this.

We do recognise that two members won’t always have received each others’ profiles at the same time – this is because members join on different levels, and receive profiles at different times. However over the course of time, most members will receive each others details – and we encourage members to ring us if they are ever unsure or unknowing about someone who has contacted them, and we also encourage members to forward on their profile if they think another member hasn’t received it (which members can always see).

It sounds like you have has some bad experiences of men behaving in not ideal ways, but from our extensive communications with you, I can’t see that you ever alerted us to any problems – which we would certainly have taken up on your behalf.

We are sorry you didn’t like our welcome pack. I am interested you call it ‘crappy’ when it’s reinforced and made from strong quality materials. We do offer lots of other services and tell you about them in case you want to benefit from them. It’s all your choice. We certainly would never ever tell anyone they are ‘useless’ at dating. Our role here is to encourage everyone at whatever stage they are at, and to help them build their dating skills so they can become successful at meeting people and finding someone who is right for them.

I also see that you still have a significant amount of time left on your membership – and I have absolutely no doubt that your experience over a full year would be very different from what you have experienced in your first couple of months with us. We look forward to showing you that this will be the case and that you can meet some wonderful people through us.

Reply from Friends1st

Aug 19, 2020

Dear Neil
Very confused by your comment as all our members are given a free professional photoshoot as part of their membership so I don't know how you have thought there's a fee for this. There are no catches - we are very clear on what we offer - our extensive list of services is laid out very clearly. If we can help you further please don't hesitate to get in touch.

Reply from Friends1st

Mar 18, 2020

Our service is very clearly offered as a one off fee that lasts for one year. It can be paid in one lump sum or over 12 instalments. We ensure that everyone who joins us is explicity clear that it's a 12 month commitment if they choose to pay over 12 instalments and that they have a duty to continue to pay each instalment. We are also very clear how we select our matches that we send our members - and that we primarily use age and location to ensure maximum choices.
In Helen's case she stopped paying us so our services were stopped. in the early months of her membership.
We always try and resolve payment disputes ourselves but where this is not possible we do (like most companies) use a 3rd party agency to chase our debtors. It is interesting to note that Helen says she was forced to pay £700. This is inaccurate. She joined us on our Silver membership (with a £50 discount) and her commitment was only to pay £39.83 per month.
Extremely disappointing to deal with people who say they are genuine Christians and then who act in this way.