Frontpoint Reviews 12,785

Always a great experience and willing to help.

We have been with Frontpoint Security for more years than I can remember. We have gone through so many updates with equipment and software. There is not a time when we can not have our questions answered and problems solved. Our last conversation was about our contract. We were able to save $10.00 a month by renewing our contract for three years. A no brainer plus we were able to receive some new equipment.

Frontpoint delivers what they promise. Products operate as they should with few misses. I did give 4 stars instead of 5 due to ease of contacting help with new problems or installing new products. The helpline was much easier to get to in the past. The phone to support is very difficult to obtain and today the link to support isn’t active. The other links in the app are active. Even when I do reach the support link, I’m directed to helpful articles not a person.So I’m a little frustrated.

I've been a Frontpoint customer for the past six years. When issues arise I've found the customer service team to be knowledgeable and helpful is solving the problem.
Most recently I replaced my WiFi router and needed help in configuring my Frontpoint base unit.

I appreciate the customer support service from Frontpoint. When I call the representative is knowledgeable and polite. Frontpoint offers me peace of mind when I am home or away from home. They have provided me with excellent service.

FrontPoint has always met or exceeded my expectations. This time a power interruption caused some automation issues, which is very unusual. However with one call to support and within several minutes all automated functions were restored to normal. Support is always understanding, professional and very clear. They are the best.
David F

i was very irritated trying to set up part of my system by myself; the company representative was very patient and knowledgeable and helped quickly resolve my issues. I'm not sure about the date of experience!

I just love Frontpoint Alarm System and the representatives are always helpful and knowledgeable. When installing my alarm they were very patient in explaining everything I could understand. The doorbell camera is amazing now I can see who is at my door I just love it!!

Used Frontpoint for a number of years. I switched because my previous service was always slow to respond to alarms…sometimes as much as a day late! Frontpoint has always been fast. Their equipment works well and set up is easy.
Best part is that are responsive to calls for service or questions. I called this time because I needed a way to check several motion sensors to make sure they were working. They had triggered several false alarms. The service had me isolate them in a dark drawer over the weekend and they monitored for any mis-fires. Turns out they were sending reflected light from passing traffic so I repositioned them.

I am a loyal Frontpoint customer since around 2016 with many security nodes throughout my home.
I have sometime issues with the batteries or sometimes equipment that just dyes after years of use. Customer Service is usually OK BUT I just found out that ONLY TWO 7/24 recording per customer is available for cameras - is just ridiculous.
I was concern with increasing theft potential in area and ordered 5 NEW camera that needed SD cards for 7/24 recording, especially after talking with customer services before my purchases. After installing all the cameras, I could not configure all of them to the 7/24 recording, today I found out that Frontpoint only is offering 2 cameras to have the 7/24 recordings per customer on their software. I need a security solution that I can have multi camera record 24 hrs, I truly don't understand the restriction and they can't give any date when that basic service would be available. They offered, I can return the cameras but that is what is not my requirement. I have 2 other security camera solutions in other properties that record 24 hours for all cameras installed - why can't FrontPoint do this???? Short clips alone are NOT a good solution, you need 7/24 recording for all cameras.

After posting this complaint and sending an email - I was called by the Customer service dept. manager and he confirmed FrontPoint was able to add all my 5 cameras with SD cards into their software. He stayed on the phone until all were set up.

We were loyal customers of Frontpoint for years, relying on their security system to keep our home safe. However, our experience with them took a turn for the worse in May of this year when we decided to cancel our service due to a move. We thought we were doing the responsible thing by leaving the system in place for the new homeowners. Little did we know, this would turn into a frustrating and costly ordeal.

When we initially contacted Frontpoint to cancel our service, the representative assured us that everything was in order and that our service would be terminated without any issues. Fast forward to today, and we were in for an unpleasant surprise. Frontpoint had been charging us every month since May, even though we hadn't been using their service. This left us feeling deceived and infuriated.

Upon contacting Frontpoint once again to resolve this matter and request a reimbursement for the months of unused service, we were met with a shocking response. They flat-out refused to reimburse us for any of the money they had taken from us during this period of non-use. This level of customer service is not only disappointing but also downright unethical.

Our dissatisfaction with Frontpoint has reached an all-time high. We trusted them with our security needs, and they failed us miserably. Their inability to rectify this situation and their refusal to refund the money they wrongly charged us for unused service demonstrates a complete lack of integrity and respect for their customers. We strongly caution others against using Frontpoint for their home security needs, as their actions have left us deeply disappointed and frustrated.

Worst customer service. I’ve been trying to get a hold of someone regarding pausing my account since I am moving and have not been able to do so, very frustrating.

They never came out to install my ex system and it been over a year I am elderly and suffering from cancer stage 4 and often leave my home with no security coverage due to Four point failure to install the he system , but I am. Charge $50,00 a month.

I have never written a review before but am beyond frustrated with this company. I have been a customer since 2016 and on a month to month plan. My equipment started failing so I found a company with much better pricing and equipment. Canceling was a nightmare and they insist on me paying an extra month and an half after my termination date simply to allow me to cancel my non contracted month to month plan. They make it so hard to get in touch with a rep it’s not even worth it to talk to someone to try to get my $75 back so the least I can do is warn others.

I got new router and all my cameras were disconnected and I needed to set them up and had no idea how to. I called Frontpoint and got help from Kenny Goebel, he went above and beyond helping me for over an hour the first day re-connecting all my cameras one by one. Then emailed me and the next day went above an beyond again for over an hour setting all the parameters while explaining to me how everything works and other things I know nothing about. He even offered to help me set up new router when I get it so I don't mess up all my camera setting ect ect. He was patient and didn't talk to me like I was an idiot because I basically am with technology. I never get customer support like I did last 2 days, it just doesn't happen. Wish I could say more about my experience but the best customer service I've ever had. I also never leave reviews or feedback because I don't care usually but this was just a great experience.

Loyal Frontpoint customer since 2016 until my equipment became antiquated. Sensors started failing, lack of response from base unit, etc. Called to upgrade and was offered full retail price and then proceeded to order new unit of Amazon that was cheaper than direct from Frontpoint. This created a duplicate account and I didn’t
realize I was being billed twice for 18 months. Upon attempting to cancel and get a refund for my duplicate charges (only had one unit plugged in) they declined to refund any of the money. This is an integrity issue that seems to be repetitive on the BBB website. Upon asking for their legal contact- the rep could not provide. How fitting.

Will not cancel my contract. I've spoken to multiple peolle, supervisors and they still insist on charging me to "monitor" a home not connected to their system. Havent lived there for 8 months but im still paying despite having canceled. They wont refund more than 3 months and i have to pay for last month. No problem. I agreed but they're still charging me!!

ZERO STARS! These crooks are the worst! They charge monthly monitoring fees but the DID NOT answer their 24 hr service line during in November and December when needed ! I sent PROOF in writing to their office and they ignored. Business ethics are lacking.

I have called 4 different times...placed on hold over 20 minutes...requested 4 different call backs and a month later still have not been able to contact or hear back from them

They have terrible customer service, the service works half the time and it's impossible to cancel!!
Customers of frontpoint, YOU HAVE BEEN WARNED!!!