Frontpoint Reviews 12,785

Very helpful, professional, and easy to understand

My Internet dropped the hub, and I was having issues getting it to sync. The tech support person had us up and secured in minutes (the only delay in restoration was the timer for the router and hub, not the service).

Customer service was friendly and helpful.

I was able to contact customer service for a billing issue within 5 minutes and he resolved the problem during the call.

The customer service is always top-notch. I've had some issues with equipment causing false alarms, but they've always helped me get things rectified. The setup and ease of use of the system are both a huge selling point.

I love this security company. I have had this security system for 9 years now and every time I move states I make sure they can be used in my new home. Never had issues !

Excellent customer service. My issue was resolved quickly and efficiently.

I got through to a customer service rep at 6:30am to resolve an issue I was having with a motion detector. I was impressed how quickly I got through and with the level of detail and friendliness with which he helped me.

It was a rather complex issue so I was very glad for the excellent level of support.

Working with Darius is always easy and he is knowledgeable. The wait for customer service is always a little long, but otherwise when you finally get a human it’s fine. The products are pretty good. The longevity is in question, I have had some products go bad on me in the 8 years. It’s nice that they keep up with technology, but I don’t like that they don’t let you know if there is an update that you are eligible for unless you call.

My service has been great for the past 2 years. Easy to set up and can move with me wherever I go.

The technical support was great. I received a defective doorbell camera and the support staff diagnosed the issue and quickly shipped a replacement.

I have been with the company for almost three years. I really enjoy my system. Makes me feel so safe when I am at home. I would highly recommend the Frontpoint.

Frontpoint is very good with replacing any equipment. To cancel alarms can be a bit cumbersome going through the many prompts when time is important to cancel emergency crews coming.

Very helpful and knowledgeable on equipment.

Frontpoint staff responded to my call quickly. The staff were friendly and knowledgeable.

We've had our home protected by Frontpoint for ten years without any performance/technical issues.

System is reliable
Tech support is always extremely competent and timely
I've been a customer for about 10 years and see no reason to change. They appear to have the latest technology available if desired.

Good company, very helpful with trouble shooting when needed, answering questions etc! Planning to keep this service for a long time!

We’ve had FrontPoint for a number of years and find their products exceptional and their customer service the best! I feel safe and confident both in the system and the people who support it!