Frooition Reviews 

149
•
TrustScore 4.5 out of 5

4.3

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Rated 5 out of 5 stars

Frooition is very professional company.this is my second project with them and both times the communication the results are outstanding.easy to get along with,responsive,honest and knowlegeable.Heads... See more

Company replied

Rated 5 out of 5 stars

been dealing with them for a few years now. easy integration and they do an amazing job of helping us stand out from our competition! they are great a getting the right look that matches our brand!

Company replied

Rated 5 out of 5 stars

Decided to improve the look of our ebay shop as it was looking really basic. Made the call to Frooition, who with one phone call and a few emails improved the the look of our shop massively. All done... See more

Company replied

Rated 1 out of 5 stars

These guys designed our eBay template. Once we were financially committed we were left high n dry! The template didn't easily function with our existing data. The effort taken to deal with th... See more

Company details

  1. e-Commerce Solution Provider
  2. also in
  3. Online Marketing Agency
  4. Website Designer

Written by the company

Custom eBay design service for shop/store and eBay listings by Frooition.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

149 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.3

All reviews

(149)

13 reviews in the last 12 months

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Rated 5 out of 5 stars

Top Notch Professionals

Overall I am very Happy with the process from start to finish. My designer Adam was very talented and created a fantastic template for us along with an eBay store banner that fits our branding very well. Nice job Adam! This has all exceeded my expectations.

October 14, 2024
Unprompted review
Rated 1 out of 5 stars

I should’ve read what others think of…

I should’ve read what others think of you before making the same mistake, You repeatedly offer to help, how can you help me, when I am not even allowed to log one? More money I guess just to talk to anyone! I
I guess these sound familiar:

Very poor service
THIS COMPANY IS COMPLETELY UNPROFESSIONAL!
Terrible Service! Over Promise and Under Deliver! Buyer Beware!
Take your money and drop you on your butt
Extremely poor customer service!
everything has an extra charge
Be careful. Take your money then expect more.
Gets Worse ...
Bad Experience
Very bad Experience
A horrible predatory company
AWFULL COMPANY
Poor customer service-poor delivery WASTE of money
Ebay Sellers-I WOULD AVOID LIKE THE PLAGUE!
VERY DISAPPOINTED

July 25, 2024
Unprompted review
Rated 5 out of 5 stars

Brilliant Company

Brilliant company. From the initial calls with Andrew to our talented designer Dan creating a great concept for our eBay store, everything was so simple and straightforward and easy to follow.

We're excited about the design going live on eBay and hope that it will help keep shoppers in our shop buying our lots!

June 28, 2024
Unprompted review
Rated 5 out of 5 stars

100% Recommend

Easy to communicate, quick response, and beautiful work to help our branding/online selling processes.
Will absolutely continue working with them and would 100% recommend to any business looking for design assistance for online stores.

January 17, 2024
Unprompted review
Rated 5 out of 5 stars

GREAT JOB CHANGING MY LOGO!

I decided to change my logo recently. I absolutely LOVED my new design and how it was applied to my eBay listings. All of them were updated perfectly. James was so responsive and did exactly what I asked. I have stayed with Frooition for quite awhile now and I am not going anywhere soon!

Diana Lynn's Vinyls

September 6, 2023
Unprompted review
Rated 5 out of 5 stars

Great Experience

Great Experience
They have helped improve my store's design and overall appearance. Really quick responses. Happy with the result.

January 23, 2023
Unprompted review
Rated 5 out of 5 stars

Frooition always creates eBay listing templates that outperform the competition

Frooition always creates eBay listing templates that are focused around your requirements and needs that make your listings stand out against competition. Details, design, and accuracy are just a few of the characteristics that they will always provide. Always above standard! We are repeat customers and will continue to be throughout the future.

December 9, 2022
Unprompted review
Rated 5 out of 5 stars

Bigcommerce Site Design and Install

We worked with Frooition to develop a new Bigcommerce backed E-Commerce Store.

Overall a very positive experience backed by Andrew Evans dogged approach which gave us confidence in getting the job done.

Alun and Paul (Design and Implementation) both excelled in being very responsive to change requests along the way.

So if your looking for a professionally designed store backed by Bigcommerce I would certainly recommend them.

August 1, 2022
Unprompted review
Rated 5 out of 5 stars

Love Frooition!

Love working with the team at Frooition. Brilliant company with top service to so many clients. Always a pleasure to work with.

September 9, 2022
Unprompted review
Rated 1 out of 5 stars

everything has an extra charge

they will tell you they do everything, they wont tell you:
1. To keep your design updating on new listings, there is an additional monthly charge
2. The level of work required to keep an adequate design relevant, is a lot more than expected. Plus, most areas and amendments are chargeable.

Want to update a banner? extra charge
Want to add a section? extra Charge
want your design to 'auto-apply' to new listing as they call it? chargeable.

waste of time and money

August 31, 2022
Unprompted review
Frooition logo

Reply from Frooition

Hi,

We have tried reaching out to you several times to clarify the incorrect information on your review, but we have not received a response from you.

As per the information presented to you prior to you making the decision to proceed and purchase our services, we detailed the package price, free subscription period and the rolling monthly subscription thereafter. These are on emails on November 17th and also detailed on the invoice on the 18th.

The design has been live and active since February, but you have not renewed the monthly subscription once the free subscription period ended on August 31st. Our accounts dept. have attempted to contact you several times to remind you regarding this and to see how they could assist. But they did not receive a response from you.

Looking over the support logs, there was only 1 support ticket raised, back in February, which our support department helped resolve quickly.

From our records there were no requests for additional design work or additional sections after the design was completed, installed and live on your listings. We are always very accommodating to changes our clients request. But there were no changes requested from you once the design was installed and live.

Our support dept. were also very generous in their offering for free months subscription on our Auto Apply tool to help you, which you gladly opted for. They outlined the monthly subscription for this after the free period. They also informed you how to use the design with new future eBay listings too. We have a great in house support dept. who are always there for support assistance and guidance, as they have done with the 1 support ticket you raised.

We are always here to help with any questions you have regarding the Frooition design and software you have been using during the free subscription period.

Rated 1 out of 5 stars

Gets Worse ...

You have one template to pick from, unless you are willinig to pay an additional $135 for each template. Photos have to be uploaded one at a time, no bulk uploads like on the eBay site. Updating information is a real time consuming chore as the bulk editor returns error after error. I found it easier to list directly on eBay especially since the one and only template looks like it is straight out of the 1990's.

Pretty lame site. The tutorials don't match the pages and they have not been updated in 3 years, March 2019. No customer service on weekends or at nights. Much of their support is by way of overly lengthy videos with too much hype and not enough information. The learning curve isn't that high, it's just that there is little information available to match the actual site. Combined with a lack of features and you have a worthless product. If the big guys are supposedly using this, I don't understand why.

Since posting this review they have contacted me several times asking that I be more specific. Funny in that they never responded to my request for an eBay Store review as offered. Even after sending Andrew Evans at Frooition all the requested information, no response. Obvious where their priorities are.....

June 13, 2022
Unprompted review
Frooition logo

Reply from Frooition

Hi John,

Great to see you are actively using the free 30 day trial of the Frooition eBay software and have used the free template on 184 out of your 225 listings. They look great!

We have checked our support tickets and can see our support dept. replied to you on Monday June 13th regarding your support query. But they have not received a reply from you.

If you need any further assistance our in house dedicated support dept. will be able to assist you.

I also can see that our accounts dept. have also reached out to you on June 14th and 16th to see how they can assist too. But they have not received a reply from you either.

Andrew Evans has also reached out to you twice on June 9th regarding your initial inquiry to the email address you entered via our website. The email address used here is different to the one you registered with our 30 day free trial. But he has not received a reply from you either.

We have reached out to you multiple times since the 9th but have received no response.

We have lots of bulk editing tools available with the Frooition software, but these are not available on the free trial. They are paid services.

The support tutorials and knowledge base articles are all up to date reflecting the free trial software.

We are always here to help with any questions you have regarding the Frooition 30 day free trial you are using on your live eBay listings along with your original inquiry via our website.

Rated 5 out of 5 stars

Member since 2016

We have been with Frooition since 2016, the support is outstanding. Currently Frooition assist us with eBay's storefront, listing templates and created our website. Would happily reccomend and re-use. Well done Frooition!

March 25, 2022
Unprompted review
Rated 5 out of 5 stars

The "Chick-fil-A" in web design!

I just wanted to say thank you for a job well done. I'm impressed with this company. The professional response of answering questions and concerns has eased my mine along the way, and into the future knowing that our money is well spent with the website being started. Also, the ease in this working in bulk is amazing to me. The design is great and the board of investors love it as well. You all are the "Chick-fil-A" in web design. Keep up the good work. I will certainly promote this company and refer others to it. I will be using you again once I get my other Ebay store up and running. Can't wait to see my website first review. Thanks Marc Wantakey.com

February 7, 2022
Unprompted review
Rated 5 out of 5 stars

Great Experience

Working with Frooition was a great opportunity to improve my store's design and overall appearance. They were kind, helpful, and assertive to make helpful choices to improve the design. I wish they were slightly more open to explaining their design capabilities, but anything I asked to design was easily accommodated. Happy with the results and would highly recommend someone to try their services!

December 1, 2021
Unprompted review

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