Frozen Reptile Reviews 

367
TrustScore 2.5 out of 5

2.4

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Rated 1 out of 5 stars

Ordered livefood from them 8 days ago. Food did not arrive. No communication from them. Phone continually has message "you cannot be connected". I emailed them and still no response. Luckily I paid th... See more

Company replied

Rated 1 out of 5 stars

Ordered last week, nothing sent out, emailed no answer. Website has been shut down for days telephone number disconnected, connected PayPal and opened a dispute. Disgraceful

Company replied

Rated 3 out of 5 stars

Very very slow delivery for £9 postage fee. Ordered Saturday morning received Friday afternoon. Quality of the frozen food is the same as anywhere else so not worth the £9 which actually made i... See more

Company replied

Rated 3 out of 5 stars

Products arrived, and mice seem fine. On delivery however, picked website for the fast next day delivery advertised. However although I received confirmation email stamped at 16.30 on Thursday, I... See more

Company details

  1. Pet Store

Information provided by various external sources

Frozenreptile.co.uk is now owned by Livefoods By Post Ltd and reviews from 15/10/18 will be reflective of our service. *** - The original company ceased trading on the 15/10/18 and The domains have been sold - ***


Contact info

2.4

Poor

TrustScore 2.5 out of 5

367 reviews

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2.4

All reviews

(367)

0 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

great service

Easy to order, great communication regarding delivery and arrived well packed and fully frozen. I was very happy.

October 7, 2013
Unprompted review
Rated 5 out of 5 stars

Spot on

Best price around, very reliable and efficient. Will carry on using them indefinitely

October 6, 2013
Unprompted review
Rated 5 out of 5 stars

best service and very quick delivery and top quality food

the way their website is set up makes it very easy to find what you want,, delivery was quick, I ordered Sunday for it to come on the Tuesday and not only did they come the day given they came in the morning, all nicely sized food items and all still frozen, would definitely recommend to anyone and will be using them from now on

October 6, 2013
Unprompted review
Rated 5 out of 5 stars

great service

order online and get to pick what day I want delivery items frozen solid when I receive them well packaged a top quality service and top quality goods highly recommend

October 5, 2013
Unprompted review
Rated 5 out of 5 stars

Very pleased with this company and the product.

First time we've ordered from an internet company and what can I say? Placed the order on Sunday night, received an email Monday to say that our order would be with us on Tuesday, received a text message at about 8 Tuesday morning saying the order would be with us between 9:51- 10:51 and it arrived at 10:00! Very good service. We ordered Jumbo Rats 450g+ and some of them were over 500g! The product is good and come feed time our Boa was very happy (and full). Will definitely use this company again!

October 5, 2013
Unprompted review
Rated 4 out of 5 stars

First rate quality, great price, but no delivery information.

my gripe with this order is only a minor one, but one that did prove to be a little annoying. the text giving me a one hour delivery slot was one of the things that made me choose Frozen Reptile as obviously only having to make sure someone was in to take delivery for an hour rather than all day would have made life a lot easier. i didnt receive a text with the delivery slot, or any notification of the order being dispatched, and i had problems logging into the main site to check my order status. the owner replied quickly to my concerns, but the order itself arrived before he could provide more information on its whereabouts. thankfully someone was in to take delivery.

and now onto the positives: the quality of the rodents is very high and the order arrived in perfect condition, with everything present and correct. i cannot fault the prices either. i will certainly be ordering again.

September 27, 2013
Unprompted review
Rated 5 out of 5 stars

Good value

Arrived still frozen due to excellent packaging with dry ice good clean product at a reasonable price.

September 26, 2013
Unprompted review
Rated 5 out of 5 stars

Amazing! The best courier service yet.

Frozen Reptile delivered in every way!
The mice were exactly as described and exactly right.
Communication was brief, concise and to the point.
Delivery was very swift. We were given a 1 hour time slot in which the package would be delivered and it came within 2 minutes of the hour starting!
No hanging about all day!
We'll be back soon.

September 21, 2013
Unprompted review
Rated 5 out of 5 stars

excellent service

i ordered 500 chicks they were delivered next day and i was text twice by the delivery company to let me know what time they were arriving brilliant service,i will deffinately be using them again

September 20, 2013
Unprompted review
Rated 5 out of 5 stars

perfect service, no complaints

Products were easy to browse, checkout was very simple and hassle free. and delivery was very quick. overall a great website, very satiafied and will deffinately use them in future.

September 17, 2013
Unprompted review
Rated 5 out of 5 stars

WoW Factor

Had my delivery yesterday from Frozen Reptile and WOW, what a difference in packaging alone compared to the last company I use. My frozen actually arrived frozen and not half or fully defrosted. Quality of mice couldn't be faulted. Won't be going back to old company now, defo staying with FROZEN REPTILE

September 13, 2013
Unprompted review

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