I have been a member of the FSB for more than half a decade and they have honestly always been among the most valuable membership organisations I have used. The FSB have a deep understanding of SMBs a... See more
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WATCHED FSB OVER FORTY YEARS,JOINED RECENTLY,AFTER A WEEK,LEGAL HELP HOPLESS,EMAILS DAILY,IN IT FOR KICK BACKS FROM WHAT THEY SELL,TOTALLY USELESS WILL NOT BE RENEWING MY MEMBERSHIP.IF YOUR A SOLE... See more
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I joined the FSB earlier this year when I decided to start my own HR Consultancy service after being made redundant. As a sole trader trying to grow a business you need to wear a lot of "hats" incl... See more
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I have recently joined the FSB and have been blown away by the outstanding customer service and the quality of the services included within the membership. I can't recommend joining them enough - I've... See more
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Company details
Written by the company
Established 50 years ago to help our members succeed in business, we are a non-profit making and non-party political organisation that’s led by our members, for our members. Members receive an exclusive package of great value business services including advice, financial products and support. The benefits include protection in the case of tax inspection, legal and HR advice, as well as local networking groups and business banking. We don’t only provide fantastic membership benefits - FSB is also the UK’s leading business campaigner, focused on delivering change which supports smaller businesses to grow and succeed. Our policy and advocacy team in Westminster focuses on UK and English policy issues. Further to this, our expert teams in Glasgow, Cardiff and Belfast work with governments, elected members and decision-makers in Scotland, Wales and Northern Ireland.
Contact info
Sir Frank Whittle Way, FY4 2FE, Blackpool, United Kingdom
- 0808 2020 888
- customerservices@fsb.org.uk
- www.fsb.org.uk
4.4
Excellent
716 reviews
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Relevant and helpful information immediately available.
FSB offers a far more wide-reaching range of services than I had realised and Justin, my contact, took the time to explain them clearly. The website is user-friendly and I had very quick follow-up calls to provide additional information.
Our membership will, I think, result in a much greater financial saving than it will cost. In addition, it will provide immediate access to a very extensive database of relevant information.
The only reason for not awarding 5 stars was the quality of the telephone connection,
October 25, 2023
Unprompted review
Reply from Federation of Small Businesses
Good Morning Sarah,
Thank you for taking the time out to leave us a review.
We appreciate your feedback and are glad to see Justin has explained your member benefits to you.
We will feed back your comment with regards to the telephone connection & we are sorry you have had difficulties when contacting us.
Many Thanks
Katie - FSB
Amazing Service
I have just become a FSB member and whish I had joined 14 years ago when I first started my business! I had a welcome chat with Justin earlier who was very helpful and informative. I am amazed at the help and information that is available in all aspects of owning a business. Some of the many benefits include insurance, legal advice, money saving offers and health care for staff. Its a no brainer for me, I will be a member as long as I have a business!!
October 18, 2023
Unprompted review
Reply from Federation of Small Businesses
Good Morning Neil,
Wow! Thank you for the 5* feedback!
We appreciate you taking the time to leave us such a positive review.
Justin will be happy to hear your feedback.
We thank you for your support and hope you make the most of your membership!
Many Thanks
Katie - FSB
Very helpful and informative meeting…
Very helpful and informative meeting with lots of member benefits highlighted that I had no idea were included in the membership fees
October 12, 2023
Unprompted review
Reply from Federation of Small Businesses
Good Afternoon Roger,
Thank you so much for your 5* review.
We are glad to see that you are now fully aware of all the FSB member benefits available to you, please feel free to contact us on Customer Services if you require any further support.
Katie - FSB
Great Business Resources - FSB
I’ve been aware of FSB for 18 months or so, and have attended a couple of the local F2F events. Which were great.
Early October I decided to join FSB and the support I’ve received has been second to none. Debbie, Anita and Mark have all been very helpful.
Mark took me through my Dashboard and I was amazed on the amount of resources available. Resources that are really useful for businesses and some I hope I never have to use, but they are there if certain events occur.
I’m looking forward to exploring the website further and joining the virtual networking events.
October 11, 2023
Unprompted review
Reply from Federation of Small Businesses
Good Afternoon Fred,
Thank you for the excellent feedback and taking the time to leave us a review.
We’re so pleased to hear that Debbie, Anita and Mark have been able to help and they'll be happy to hear your feedback.
We thank you for your continued support and hope you continue making the most of your membership!
Many Thanks
Katie - FSB
I have just joined FSB having known…
I have just joined FSB having known about them for years. I did not realise the depth of resources open to members and can’t thank Anita enough for taking me through it all.
October 11, 2023
Unprompted review
Reply from Federation of Small Businesses
Good Morning Steve,
Thank you so much for your feedback, we're so pleased Anita was helpful in guiding you through the member benefits.
If you have any further questions please don't hesitate to contact us here on Customer Services.
Katie - FSB
FSB RedArc have really helped both…
FSB RedArc have really helped both partners of our business with health concerns which were just being put on the back burner. The nurses are amazing at getting things done and following through and the treatment they have found has been great.
October 9, 2023
Unprompted review
Reply from Federation of Small Businesses
Good Afternoon Sue,
Thank you so much for your 5* review.
We have to agree, FSB Care is an excellent service for our members and we are so glad you've been able to take advantage of this benefit.
Take care,
Katie - FSB
Excellent resources for a start up small business
I have only just joined FSB and I am so glad I have! As a start up new business, I was blown away by how much information I now have access too.
I had a great chat with Mark today who ran through the FSB website and many of the benefits I am now entitled too. Thank you FSB!
October 4, 2023
Unprompted review
Reply from Federation of Small Businesses
Good Morning Rachel,
Thank you for taking the time to review FSB!
We're so pleased to hear you're happy with your membership and that Mark has been able to virtually show you around our site and services.
If you need any further support, please don't hesitate to reach out to us here at customer services.
Many thanks,
Leah - FSB
Excellent actionable advice.
I just had a meeting with Alison Turner, Development Manager (Sussex) and she was absolutely fantastic. I have 5 pages of notes; Alison provided me with clear and actionable advice that will really me improve and grow my business.
If you are a member of the FSB, I would highly recommend you seek support; this has really boosted my confidence. Alison is really knowledgable and has a wealth of experience which proved invaluable. Many thanks.
(Sarah Leedham. Pendulum Training Ltd.)
October 4, 2023
Unprompted review
Reply from Federation of Small Businesses
Good Morning Sarah,
What a lovely review of our services! Great to hear that you've benefited so much from speaking with our DM Alison, we'll be sure to pass your lovely comments on.
We hope you continue to find value in your membership with FSB and please don't hesitate to reach out to us here at customer services if you need any further support.
Many thanks,
Leah - FSB
Great organisation
Great organisation to be part of. Lots of opportunities to network online and in person, across the country. Great resources available to Members, including the Legal Helpline and Tax Investigation Assistance.
September 29, 2023
Unprompted review
Reply from Federation of Small Businesses
Good Morning Giles,
What a wonderful review of our services! Thank you so much for leaving us your valuable feedback, we really appreciate it.
Please don't hesitate to reach out to us here at customer services if you need any more help or information, we'll be glad to help.
Many thanks,
Leah - FSB
My 1:1 Mentor Me session with Karen was…
My 1:1 Mentor Me session with Karen was fantastic! She provided clarity and valuable resources to boost my business. FSB's benefits are amazing, and Karen's expertise, combined with her nurturing approach, make FSB mentorship a must-try. Highly recommend!
September 26, 2023
Unprompted review
Reply from Federation of Small Businesses
Good Afternoon Lin,
That's a really impressive 5* review, thank you!
It is great to read you have been updated on all the member benefits available to you.
We appreciate your feedback & hope to support you and your business for many years to come.
Katie - FSB
Amazing Support
We have had amazing support from FSB on a number of occasions, they are always so helpful and make you feel at ease. They talk you through the the procedure you need to follow and advise you on any correspondene you need to send out. We really dont know how we managed without them in the past
September 15, 2023
Unprompted review
Reply from Federation of Small Businesses
Good Morning,
Thank you so much for taking the time to leave a review!
We're so pleased you've received the support you've needed from our team and we hope to continue supporting you in the coming years.
Please don't hesitate to get in touch with us here at Customer Services if you need any further help.
Many Thanks
Leah - FSB
Reply from Federation of Small Businesses
Good Morning Kelly,
Thank you for taking the time to leave us a 5* review that's great!
We're pleased you were able to obtain these Osteopath sessions through FSB Care, the nurses there are just invaluable.
Thanks again,
Leah - FSB
Very efficient service
June 29, 2023
Unprompted review
Reply from Federation of Small Businesses
Good Morning Mrs Webb,
Thank you so much for your 5* review.
We are glad to see that you have began using your FSB member benefits, please feel free to contact us on Customer Services if you require any further support.
Katie - FSB
Positive introduction to the FSB
I have just joined the FSB and had a very positive experience speaking to Claire Smith. She was extremely cheerful, helpful and informative. She provided a detailed breakdown of all the benefits offered by the FSB and went over and above to answer all my queries. I'm looking forward to utilising my membership and know I have great support ahead in my entrepreneurial journey. Janette
August 31, 2023
Unprompted review
Reply from Federation of Small Businesses
Good Afternoon Janette,
Thanks for taking the time to leave us a review!
Great to hear that Claire was able to help you navigate through the benefits of being a FSB member. We hope you find value in your membership and if you ever need any additional support, please don't hesitate to reach out to us here at customer services.
Many thanks,
Leah - FSB
Incredible value, an essential business resource
I've been an FSB member for many years and I'm so appreciative of the support and services I have access to. As a sole trader, I feel membership is vital to the continued success of my work. The resources available and the value obtained in the annual membership is incredible. Thank you FSB! Amy Nelson, Wedding Day Dance UK
September 6, 2023
Unprompted review
Reply from Federation of Small Businesses
Good Afternoon Amy,
Thank you so much for your fantastic view!
We're so happy to hear you've found value in your membership and that you feel that we have contributed towards your success.
Thank you for your continued support over the years and please don't hesitate to reach out to us here at customer services if you need any further support.
Many thanks,
Leah - FSB
Review do Anita Johnson
I had the pleasure of working with Anita Johnson and I can't express enough how grateful I am for the invaluable guidance and support I received.
She took the time to understand my business, its goals, and challenges thoroughly. Her insights were spot-on, and her recommendations were tailored to my needs.
I am genuinely grateful for her contributions to my entrepreneurial journey. Thank you.
September 5, 2023
Unprompted review
Reply from Federation of Small Businesses
Good Afternoon Portia,
What a lovely review! Thank you so much for taking the time out to write this. I have passed this onto Anita and I'm sure she'll be ever so grateful of the positive comments you've made.
We hope you find value in your FSB membership and please don't hesitate to reach out to our customer services team if you need any further support.
Many thanks,
Leah - FSB
Really useful, Thank you!
I recently had a call with Martin, this was to introduce the FSB services online and how to use/access them. Martin was so helpful, going through everything and ensuring I understood the sections. It was extremely informative and useful! I hope to use the FSB's many resource's to grow my new small business. Thank you Martin
August 30, 2023
Unprompted review
Reply from Federation of Small Businesses
Good Morning Julie,
Thank you so much for your feedback!
Great to hear Martin was able to deliver a informative and useful call regarding membership. There is a wealth of knowledge right at your finger tips and sometimes you just need a little guidance to see how much there is on offer.
Please don't hesitate to reach out to us here at customer services if you require anymore information or guidance.
Many thanks,
Leah - FSB
Top telephone support
Brilliant telephone support, I was quickly given the help that I needed plus some.
July 1, 2023
Unprompted review
Reply from Federation of Small Businesses
Good afternoon Laura,
Thanks for leaving such a positive review and we are really pleased to hear you have had such good service.
Hope you continue to make the most of your FSB membership and we are here if you need us again !
thanks - Julie
FSB Care
I learnt about FSB Care when attending a webinar aimed at making sure members understood all the services and benefits available.
FSB Care was not one I knew about, and having received a breast cancer diagnosis late last year, I contacted the team to see what they could offer.
The outcome a wonderful nurse who rang me after agreed milestones in my treatment, to provide a listening ear and sound advise.
Invaluable.
August 17, 2023
Unprompted review
Reply from Federation of Small Businesses
Good Morning Mandy,
We're so pleased to hear you have benefited from FSB care's services. You'd be surprised how many members forget they have this wonderful benefit to take advantage of, so its great to hear your positive comments about them and the fantastic nurses that support our members.
Thank you so much for taking the time to review our services Mandy, wishing you a speedy recovery.
- Leah - FSB
Welcoming and helpful
I had a 60-minute telephone chat, about how to use the website and benefit from my FSB membership, with Mark Turland today and found it very useful and welcoming. There is a lot of help and advice for small business owners and sole-traders.
August 21, 2023
Unprompted review
Reply from Federation of Small Businesses
Good Morning Michael,
Thank you for taking the time to leave us a 5* review, much appreciated!
It is great to see you have been shown in depth the FSB member benefits available to you.
If you need any further support or advice, please do call us on Customer Services - 0808 202 0888.
Katie - FSB
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