Federation of Small Businesses Reviews 716

TrustScore 4.5 out of 5

4.4

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Rated 5 out of 5 stars

I have been a member of the FSB for more than half a decade and they have honestly always been among the most valuable membership organisations I have used. The FSB have a deep understanding of SMBs a... See more

Company replied

Rated 1 out of 5 stars

WATCHED FSB OVER FORTY YEARS,JOINED RECENTLY,AFTER A WEEK,LEGAL HELP HOPLESS,EMAILS DAILY,IN IT FOR KICK BACKS FROM WHAT THEY SELL,TOTALLY USELESS WILL NOT BE RENEWING MY MEMBERSHIP.IF YOUR A SOLE... See more

Company replied

Rated 5 out of 5 stars

I joined the FSB earlier this year when I decided to start my own HR Consultancy service after being made redundant. As a sole trader trying to grow a business you need to wear a lot of "hats" incl... See more

Company replied

Rated 5 out of 5 stars

I have recently joined the FSB and have been blown away by the outstanding customer service and the quality of the services included within the membership. I can't recommend joining them enough - I've... See more

Company replied

Company details

  1. Business to Business Service

Written by the company

Established 50 years ago to help our members succeed in business, we are a non-profit making and non-party political organisation that’s led by our members, for our members. Members receive an exclusive package of great value business services including advice, financial products and support. The benefits include protection in the case of tax inspection, legal and HR advice, as well as local networking groups and business banking. We don’t only provide fantastic membership benefits - FSB is also the UK’s leading business campaigner, focused on delivering change which supports smaller businesses to grow and succeed. Our policy and advocacy team in Westminster focuses on UK and English policy issues. Further to this, our expert teams in Glasgow, Cardiff and Belfast work with governments, elected members and decision-makers in Scotland, Wales and Northern Ireland.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

716 reviews

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Rated 5 out of 5 stars

Fantastic service as all FSB services…

Fantastic service as all FSB services are. Helpful, thorough and professional.

August 4, 2023
Unprompted review
Federation of Small Businesses logo

Reply from Federation of Small Businesses

Good Morning Paul,

Thank you for taking the time to leave us a 5* review!

We appreciate your positive feedback on our services and we're pleased you're finding value in your membership.

Many thanks,

Leah - FSB

Rated 5 out of 5 stars

Success thanks to FSB!

I find it unfathomable that another small business would choose to deliberately not pay our invoice. We tried the polite, friendly reminder approach and nothing.
However, as an FSB Member with access to FSB legal resources, I was able to use a formal template letter to help me. Whilst, there was no further communication from the business owner (and no apology), in less than an hour, the invoice was paid. Thank you FSB!

July 25, 2023
Unprompted review
Federation of Small Businesses logo

Reply from Federation of Small Businesses

Good Afternoon Jane,

Thank you for your 5* review.

What a fantastic result, so glad you've taken advantage of the Legal Hub templates!

Remember, if you need any further help or support we are here on Customer Services Monday to Friday 08:00 - 18:00.

Many thanks
Katie - FSB

Rated 5 out of 5 stars

I am delighted to be a part of FSB…

I am delighted to be a part of FSB (Federation of Small Businesses) as a member. They truly offer everything in one place, providing excellent services and support. From the very start, their friendly development manager has been extremely helpful. The Member Hub is a treasure trove, covering all the crucial aspects that every business needs, such as an amazing Legal Hub, including services for data protection, debt recovery, contracts, and trading. Moreover, they prioritize health and safety matters.

One thing I appreciate is their personalized approach. FSB offers 1-to-1 sessions to assist small and medium-sized enterprises (SMEs) in their specific needs. This level of individual attention is fantastic!

Another highlight is the array of networking opportunities provided by FSB. They organize both in-person and online networking events, which have been beneficial for expanding my business connections.

Furthermore, I am impressed by their commitment to supporting SMEs when dealing with government-related issues. FSB stands alongside SMEs to resolve any challenges that may arise.

Overall, my experience with FSB has been exceptional. They have proven to be an invaluable resource for my business, and I highly recommend them to any entrepreneur in need of comprehensive support and assistance.

July 26, 2023
Unprompted review
Federation of Small Businesses logo

Reply from Federation of Small Businesses

Good Morning Marwa,

Thank you so much for taking the time to leave us a fantastic 5* review!

It is great to see you are making the most of your member benefits & you see the advantages of 1 to 1 sessions with FSB.

Remember, if you need any further support or advice please know we are here on Customer Services Monday to Friday 08:00-18:00.

Thanks
Katie - FSB

Rated 5 out of 5 stars

Having the backing of the FSB

Just finished a great 1to1 with Tim Aker. The FSB is the best insurance a small business can have.
Matt Ramsden
R&R Audio Visual Ltd

July 27, 2023
Unprompted review
Federation of Small Businesses logo

Reply from Federation of Small Businesses

Good Afternoon Matthew,

Thanks so much for leaving us a 5* review of our services!

We're pleased Tim was able to connect with you to go through the benefits of being an FSB member and we hope you benefit from the services available and have that peace of mind for you and your business.

Please don't hesitate to reach out to us here at customer services if you need any further assistance.

Many thanks,

Leah - FSB

Rated 5 out of 5 stars

Minutes after I filled in the form on…

Minutes after I filled in the form on the website I received a phone call from FSB. After a brief conversation I decided to join them. Now, almost a week later I have already used the Legal Hub and also had introductory 1 hour call explaining all the benefits of memebership (Thank you Justin). FSB is really well organised. So far I'm very impressed. Thank you.

July 26, 2023
Unprompted review
Federation of Small Businesses logo

Reply from Federation of Small Businesses

Good Afternoon Pawel,

We're so pleased you're making the most of your membership so far that's great! There is a wealth of knowledge available to members so the introductory call's are important as it helps you understand what is available to you and your business, we're glad you found this useful.

Please don't hesitate to contact us here at customer services if you need any further assistance.

Many thanks,

Leah - FSB

Rated 5 out of 5 stars

Just got the information in ChatGPT…

Just got the information in ChatGPT about FSB. I connected online and also attended the meeting that was held at British Library. Personally I felt that It would be like a conference where some person will give advice. But its entirely different, Its a platform where others can interact with Us and vice Versa. Great support from the staff and once again thanks to FSB.

July 21, 2023
Unprompted review
Federation of Small Businesses logo

Reply from Federation of Small Businesses

Good Afternoon Surendra,

Thank-you for taking the time to leave us a review on our services. We're so pleased you enjoyed the event at the British Library and we'll gladly pass your positive comments on.

Hope to see you at our future events!

Many thanks,

Leah - FSB

Rated 5 out of 5 stars

Treasure Trove of Information

There's a huge amount of information on the FSB website, so having a 1-2-1 call with Justin Yates just a week after joining was invaluable (thank you Justin!!)
His structured walkthrough of all the benefits, from legal protection to networking events, and from HR advice to business banking, has certainly helped me understand there really is something for every small business who joins the FSB.
Probably the best money you'll ever spend on your business and will likely save you much more in terms of the benefits it offers and the training you have access to.

July 19, 2023
Unprompted review
Federation of Small Businesses logo

Reply from Federation of Small Businesses

What a lovely review to read! Thank you so much for taking the time out of your day to leave us such wonderful feedback, Grace.

We're please Justin has gone out of his way to explain the benefits to you fully, there's a lot to take in but even more to benefit from! We hope you can utilise your membership to the fullest and if you need any further support, please don't hesitate to get in touch with us here at Customer Services.

Many thanks,

Leah - FSB

Rated 5 out of 5 stars

Great Service!

Great Service!
I would recommend any business to sign up for FSB. The support and services they are offer is great. There is local people to support and guide you.

July 13, 2023
Unprompted review
Federation of Small Businesses logo

Reply from Federation of Small Businesses

Good Morning Lisa,

Thank you for the feedback and thank you for taking the time to leave us a review.

We appreciate your support and hope you continue making the most of your membership!

Many Thanks
Katie - FSB

Rated 5 out of 5 stars

Clear-patience-concise walk through…

Clear-patience-concise walk through talk through of the FSB website!
Many thanks!

July 20, 2023
Unprompted review
Federation of Small Businesses logo

Reply from Federation of Small Businesses

Good Morning James,

Thank you so much for taking the time to leave a 5* review.

We’re so pleased to hear you've been successfully navigated through the FSB website, please don't hesitate to contact us on Customer Services if you require further support/ advice.

Many Thanks
Katie - FSB

Rated 5 out of 5 stars

Really useful to have a phone…

Really useful to have a phone 'walkthrough' of all the services offered by the FSB. More than I expected. Mark was knowledgeable and went at just the right pace and was able to highlight, at my request, what is relevant to me at this moment in time. Thank you!

July 20, 2023
Unprompted review
Federation of Small Businesses logo

Reply from Federation of Small Businesses

Good Afternoon Helen,

Thank you so much for your valuable feedback and 5* review!

Please don't hesitate to get in touch if you need any more insight on your membership benefits.

Many thanks,
Katie - FSB

Rated 5 out of 5 stars

FSB Network Meetings Online

Just came of another fantastic meeting with the FSB this time at Berkshire. One of the beauties of FSB is not only do you get to attend a load of meetings for your annual membership, you also get a load of helpful services from Health Care, Insurance, and other similar benefits, you also get a voice on behalf of Small Businesses in Government.

July 11, 2023
Unprompted review
Federation of Small Businesses logo

Reply from Federation of Small Businesses

Good Afternoon Andrew,

We're so pleased to hear you're attending the events and making the most of your membership. We thank you for taking the time to leave us such lovely feedback and we appreciate your continued support.

Many thanks,

Leah - FSB

Rated 5 out of 5 stars

Benefits of FSB Membership

FSB offer bespoke, hands-on advice for all areas of business. Great resources and informative webinars in so many areas enable me to level-up my business. Thank you FSB!

July 5, 2023
Unprompted review
Federation of Small Businesses logo

Reply from Federation of Small Businesses

Good Morning Zecharia,

A brilliant round up of a number of member benefits available to you!
Thank you for your kind words and 5* review. We appreciate your continued support.

Katie - FSB

Rated 5 out of 5 stars

Great!

Networking wise, such a fantastic group, often see new faces - new members as well as visitors. I've not been able to make it to any for a couple of months due to ill health, but first time back and it was like i never left!

I've not had to utilise the services as yet, but I think this may be changing so I'm grateful that I have this available.

July 5, 2023
Unprompted review
Federation of Small Businesses logo

Reply from Federation of Small Businesses

Good Morning Ashleigh,

Thank you for your 5* review! Much appreciated.

It is great to see how you have benefited from joining us at our networking events and remember, we are here on Customer Services if you'd like a refresher call on all the member benefits available to you.

Katie - FSB

Rated 5 out of 5 stars

What a delight

What a delight
Well done to Darren and Natlie for hosting a really insightful, enjoyable and engaging network. Well worth the time to attend

July 5, 2023
Unprompted review
Federation of Small Businesses logo

Reply from Federation of Small Businesses

Thank you so much for taking the time to leave this positive 5* review.

We really appreciate your feedback & are happy to see you've enjoyed one of our very many networking events!

We hope to see you again soon, take care.

Katie - FSB

Rated 5 out of 5 stars

Helpful and kind

Helpful and kind. Guided me through the overwhelm

December 1, 2022
Unprompted review
Federation of Small Businesses logo

Reply from Federation of Small Businesses

Good Afternoon Patricia,

Thank you for your 5* review. Much appreciated.

We are glad to read you've found our services helpful so far, please do contact us on Customer Services if you require any further support or advice moving forward. Take care.

Katie - FSB

Rated 5 out of 5 stars

Big Thank you to Martin Gibbs

Big Thank you to Martin Gibbs for taking the time to run me through the benefits of being an FSB member.
I was genuinely impressed by how many resources are available to members.

June 28, 2023
Unprompted review
Federation of Small Businesses logo

Reply from Federation of Small Businesses

Good Afternoon Matt,

Thank you for taking the time to leave us your valuable feedback. There is a wealth of resources available for our members and we're so pleased that Martin was able to run through these with you.

If you need any further support, our customer services team will gladly assist you if/when needed.

Many thanks,

Leah - FSB

Rated 5 out of 5 stars

Because You're Worth It!

Thank you to Martin Gibbs for the excellent call about the benefits of membership of FSB. Martin guided me through the benefits which I hadn't appreciated, so the call was invaluable.
I had joined in 2022 and had let my membership lapse, I won't be doing that again. The benefits, and support offered, from compliance to insurance to payroll to training is really comprehensive and more than worth the annual subscription.

June 19, 2023
Unprompted review
Federation of Small Businesses logo

Reply from Federation of Small Businesses

Good Afternoon Berkeley,

That's a really impressive 5* review, thank you!

It is great to read you have been updated on all the member benefits available to you.

We appreciate your feedback & hope to support you and your business for many years to come.

Katie - FSB

Rated 5 out of 5 stars

FSB membership will have you covered ...

FSB is the most worth while membership any business owner can have. Having rejoined, the services, support and protection they offer is all you need, not to mention the cost savings. Policies, staff contracts templates easy to download.
Justin spent over an hour familiarising me with the site making me realise how much more I could get from the membership.

June 22, 2023
Unprompted review
Federation of Small Businesses logo

Reply from Federation of Small Businesses

Good Afternoon,

Thank you for your valuable feedback.

We're so pleased Justin was able to assist you & make you fully aware of all the member benefits available to you!

Please don't hesitate to contact us here at customer services if you need any further support.

Many thanks,
Katie - FSB

Rated 5 out of 5 stars

I’ve just renewed my membership- three…

I’ve just renewed my membership- three years now but been self employed for much longer. FSB is the best backup and guide you need when launching your own venture. Any questions and up to date legal advice is a phone call away. I cannot recommend enough- self employment can be a really difficult thing to navigate and the world is now full of online coaches, mentors and experts- how do you really know if they are an expert or if they have just marketed themselves well?! Do not wait for the poop to hit the fan- join today and feel confident you have all you need here! Thanks Chris Davis, my rep for support always!

June 21, 2023
Unprompted review
Federation of Small Businesses logo

Reply from Federation of Small Businesses

Wow! What a fantastic, 5* review, thank you Zoe.

We are so happy to read you have found the real benefits of becoming a member and we thank you for your continued support over the last 3 years.
We look forward to supporting you and your business for many more years to come.

Katie - FSB

Rated 5 out of 5 stars

I was very impressed by the assistance…

I was very impressed by the assistance FSB offer, having a whole legal team at your disposal, if ever you need them is worth the subscription alone.
Justin spent over an hour teaching us how to navigate the site and was a great help and extremely Knowledgeable.
FSB have a form or contract for every occasion just what a small business needs.

June 15, 2023
Unprompted review
Federation of Small Businesses logo

Reply from Federation of Small Businesses

Good Afternoon,

Thank you so much for your 5* review & kind words.

We are glad to hear you're fully aware of how to navigate our website and member benefits.
We look forward to supporting you and your business for many years to come!

Katie - FSB

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