I like the idea that you can get your shoes that are fashionable and boots and have them custom made for your feet. Thing I would suggest is to have the website set up so that people can buy the stock... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I truly appreciate all the shoes; I have ordered five pairs and recently purchased some boots. My only suggestions would be to implement a tracking system for orders and to enhance the padding in the... See more
Company replied
FSJ Has just been WONDERFUL with making an error on my shoe order. The customer service employees are the BEST❤️. They respond quickly and immediately correct their errors. It’s worth the 3-4 week... See more
Company replied
I love Fsj I originally ordered in Dec for Christmas my shoes were too small seems sizing is a little different as I wear 12 but had to get size 14 boots, but FSJ accommodated me through the entire ex... See more
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Company details
Written by the company
FSJ official store. Find the best offer for HOT Heels, women's fashion shoes at FSJ TOP Shoes Design. More offers and discounts could be found.
Contact info
United States
- www.fsjshoes.com
4.3
Excellent
515 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 95% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
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Fsj Shoes are stylish
Fsj Shoes are stylish . Please remember when ordering size up European sizes are smaller . Customer service worked with me . Thank you
Joy a happy customer
September 19, 2025
Unprompted review
Reply from FSJ Shoes
Thank you for sharing. Our goal is to ensure our customers have a pleasant shopping experience and find the right shoes for them. Have a nice day!
I love the boots I got
I love the boots I got, and the customer service was incredibly helpful!
September 30, 2025
Unprompted review
Reply from FSJ Shoes
Thank you for sharing. Our goal is to ensure our customers have a pleasant shopping experience and find the right shoes for them. Have a nice day!
Love the shoes you carry
Love the shoes you carry! Also site is very friendly and easy to maneuver!
September 28, 2025
Unprompted review
Reply from FSJ Shoes
Thank you for sharing. We offer a wide variety of shoes so customers can find the ones they like. Have a nice day.
Stay away!
I ordered a pair of heels for my wife. The shoes took 19 days to arrive, and the shipment tracking provided gave very few updates. The shoes arrived damaged. I contacted customer service and told them I had received a damaged item. They asked me to provide a video showing the damage, which i did. I was offered the option to exchange the damaged pair (shipping was at my own expense) or I could keep the damaged pair and receive a refund of $40. (The shoes cost $120 and the damage was not repairable in any way so that they could ever be worn.) When I replied that I wished to accept the $40 refund they changed their mind. I was then told that the best they could do was a $20 coupon AND I would have to return the shoes at my expense. At this point, I am out the $120, as I am not going to go to the trouble and expense of returning the damaged shoes to get a coupon from a merchant that I will never buy from again. I advise other shoppers to stay away.
September 27, 2025
Unprompted review
Reply from FSJ Shoes
We’re truly sorry for the misunderstanding and any inconvenience caused. We’ve already reached out via email with a compensation offer but haven’t received a response yet. Please check your inbox or contact us directly so we can resolve this for you as soon as possible.
Received the poor quality cow print…
Received the poor quality cow print boots two days ago and immediately sent a request for a refund after seeing the poor quality of the material on the boots. I didn’t even try them on after seeing the poor quality . Now I am receiving a hard time requesting to be reimbursed and willing to send them back Very poor customer service and what a scamming so call company
September 22, 2025
Unprompted review
Reply from FSJ Shoes
We apologize for the inconvenience and understand your frustration. We are negotiating to address your unpleasant experience and improve our service quality.
We have contacted you via email, hoping to offer a solution, but have not yet received a response. Please check your inbox or contact us directly—we would be happy to assist you with this issue as soon as possible.
Customer service stars!
Ordered the wrong size shoes - they were still absolutely stunning - customer service was quick to respond and help me sort a new pair as soon as possible. Cant wait to get the right size.
September 16, 2025
Unprompted review
Reply from FSJ Shoes
Thank you for sharing. Our goal is to ensure our customers have a pleasant shopping experience and find the right shoes for them. Have a nice day!
Reply from FSJ Shoes
Thank you for sharing. We offer a wide variety of shoes so customers can find the ones they like. Have a nice day.
BEST CUSTOMER SERVICE EVER!!
This is the best customer service I have ever encountered!!! I ordered a pair of sandals but did not realize how high the heels were. They were way too high for me. I requested an exchange, but instead was told to keep the sandals and pick something else of the same value, which I did. Never came across such customer service. Will definitely be buying more sandals from them.
September 19, 2025
Unprompted review
Reply from FSJ Shoes
Thank you for sharing. Our goal is to ensure our customers have a pleasant shopping experience and find the right shoes for them. Have a nice day!
Reply from FSJ Shoes
Thank you for your evaluation. We offer a variety of styles and sizes to provide customers with more choices.
FSJ is legit they remind me of…
FSJ is legit they remind me of Onlymaker.
Normal shipping takes 3-4 weeks so give it time.
May 14, 2025
Unprompted review
Reply from FSJ Shoes
Thank you for sharing. Our shoes are handmade and shipped overseas, so it takes some time. If you have any questions about shipping, please feel free to contact us.
Excellent service and fantastic shoes
Excellent service and fantastic shoes. I own around 15 pairs of FSJ shoes and live even single pair. The option to customise is amazing too, giving so many different options. Delivery is always within a couple of weeks with tracking available all the way!
September 14, 2025
Unprompted review
Reply from FSJ Shoes
Thank you for sharing. Our goal is to ensure our customers have a pleasant shopping experience and find the right shoes for them. Have a nice day!
I would never recommend buying shoes in…
I would never recommend buying shoes in orders my shoes and never received them they do not have the shoes in stock.I sent several emails and when they finally responded they said they did not have a date when the cakes would arrive.Mind you i had already been waiting for weeks!! I had to contact my bank for a refund
September 1, 2025
Unprompted review
Reply from FSJ Shoes
We apologize for the inconvenience. Our shoes are handmade and offer custom orders, so we begin production after receiving your order. This is reflected on our website. Your order's estimated arrival time = Processing Time + Shipping Time.
We understand your frustration with the long wait, and we will improve and increase the speed of shoe production in the future.
Excellent service and good quality…
Excellent service and good quality shoes. Initial order didn't quite fit but customer service were great and did everything to rectify the situation.
September 11, 2025
Unprompted review
Reply from FSJ Shoes
Thank you for sharing. Our goal is to ensure our customers have a pleasant shopping experience and find the right shoes for them. Have a nice day!
These shoes fit so well
These shoes fit so well, it's like walking in slippers! I love how cute they are and I won't hesitate to order all the shoes I love from FSJ. So pleased!!
September 9, 2025
Unprompted review
Reply from FSJ Shoes
Thank you for sharing. Our goal is to ensure our customers have a pleasant shopping experience and find the right shoes for them. Have a nice day!
Thanks FSJ shoes
Thanks FSJ shoes , they help me with my order. When I wrote to Cara that the shoes was big for me ( first order) , she helps me to understand my size and I ordered new shoes without additional payment. And she said that I can leave shoes ( first order ) to myself.
Great support and great shoes!!! Thank you.
September 4, 2025
Unprompted review
Reply from FSJ Shoes
Thank you for sharing. Our goal is to ensure our customers have a pleasant shopping experience and find the right shoes for them. Have a nice day!
I LOVE THE SHOE OPTIONS!!
I LOVE THE SHOE OPTIONS!!! But the website itself is not user friendly!! It’s very slow and it freezes a LOT and kicks me off pages or out of my logged in account and have to sign back in a lot and there’s no way to “save” shoes you like on a wishlist or anything for future reference which is a bummer. There’s over 60 pages of shoes to choose from which is amazing but difficult when you find a handful of shoes you like but then have to go back through pages and pages to find them again if you don’t purchase them the moment you find them.
Overall I like the shoe options though. I’ve only recently discovered FSH Shoes and I have petite feet so I am excited to receive my first order I placed today, as for the quality etc I have nothing to review just yet but I have high hopes. Just fix the service quality of your website to be more user friendly because it freezes a lot which is frustrating.
September 6, 2025
Unprompted review
Reply from FSJ Shoes
Thank you for sharing. It's great to hear you like our shoes.
Regarding the website lag, we appreciate your suggestions. We will continue to improve the site. Have a nice day.
I love my shoes… beautiful
I love my shoes… beautiful, comfortable and better looking in person. I would like to buy in another color but can’t find them. Thanks!
September 3, 2025
Unprompted review
Reply from FSJ Shoes
Thank you for sharing. We are glad that you like our shoes. If the color you want is not available on our website, we also provide custom services. You can contact us by email to customize the shoes to your desired color.
Reply from FSJ Shoes
Thank you for your comment. It is our goal to let customers buy satisfactory shoes and have a pleasant shopping experience. I wish you a nice day.
The costumer service is really good and…
The costumer service is really good and the shoes so pretty’s !
September 2, 2025
Unprompted review
Reply from FSJ Shoes
Thank you for liking our shoes and sharing. It is our honor to help customers buy shoes that fit and they like.
Really good quality shoes and service…
Really good quality shoes and service its the people who work there doing a Great Job Thankyou 🙏❤️🔥🌞🤠
August 31, 2025
Unprompted review
Reply from FSJ Shoes
Thank you for your comment. It is our goal to let customers buy satisfactory shoes and have a pleasant shopping experience. I wish you a nice day.
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