FSJ Shoes Reviews 515

My feet are difficult to fit. FSJ worked with me until we reached a solution. I have rarely experienced such excellent customer service! The shoes are of excellent quality, comfortable and unique. I’m VERY pleased.

Customer service is really helpful. I ordered wrong size and they immediately sent me the correct size. I love my shoes!

I received an email thanking me for using PayPal. The problem is that I do not possess a PayPal account. Do I need to inform my bank of this?

I ordered a pair of the T-Strap Peep Toe High Heel shoe, and, unfortunately the size was way too large for me… However, when I reached out to FSJ, they went above and beyond: they asked for a video of my foot in the shoe, so they could recommend a new size, they had the factory make me a new pair in a size 12, and told me I could KEEP the pair that was too big as well! Amazing customer service all around! can’t wait until the new shoes arrive, because the ones I received look incredible!

Great customer service. Very responsive and able to quickly resolve my inquiry.

I was looking for this shoe but found it here, I'm now nervous to receive it cause everyone says their shoe was either too big or too small. As soon as my shoes come ill have to board a plane and wear them the next night. Speaking of as soon as the shoe gets here, the shipping is hard to track. I reached out to customer service hopefully they contact me back tonight. I just wish I'd done more research on the company before I ordered.

Customer service is incredible!
Beautiful, quality bootie but fit was off.
No hassel exchange. Will definitely buy from FSJ shoes again!

Customer service was very responsive and corrected the factory’s error immediately! Love the booties, they just arrived in the wrong color. FSJ has the most awesome styles of shoes and boots for ladies! I highly recommend this company.

We ran into a problem with an error based on communication. This company impressed me because even though we ran into problems with the wrong size, they worked on it until the problem was solved. The bottom line is their willingness to solve the issues, even if it takes a while.

The shoes I purchased are so beautiful. I was able to easily exchange for a larger size. Great customer service with quick responses. They had me send a video of me walking in the shoes to determine what size would be best for me. I will definitely purchase more shoes from them in the future!

I am getting married and I have been searching for the perfect shoes. I saw a picture of these shoes and I had to have them. I was ecstatic when my search engine brought me to your website. I am so excited for them to come. Now I can get my wedding gown fitted!!!

Awesome service and the shoes are to die for. I brought me a pair even though they were to small customer service jumped right in and got things straight. Awesome company to buy shoes from.

I love the variety and for the quality you just can’t be the price.
So many cute shoes to choose from!
Beautiful selection!

“I’m thrilled with my shoe purchase! Although the size was right, the shoes turned out to be a bit uncomfortable to walk in—but the seller made the entire exchange and return process a breeze. They were incredibly patient, responded to all my questions within hours, and handled everything professionally and courteously. I truly appreciate their top-notch customer service and would happily shop with them again!

I received a pair of heels that were larger than previous pairs in the same size. Different shoes but Cara Chen was fabulous handling the return/swap without any headaches or grief.

I am a customer for life and the selection is the best I've ever seen for larger sizes.

FSJ shoes not only has the MOST UNIQUE & PRETTIEST SELECTION of BOOTS & HEELS in my FAVE COLOR *PINK*… but they have an even more amazing CUSTOMER SERVICE TEAM! I ordered my usual US size but it came back 1 whole size too big. FSJ responded to my exchange request right away & ELIMINATED THE HASSLE OF SHIPPING BACK MY PAIR… & SHIPPED ME A BRAND NEW PAIR OF BOTH BOOTIES IN THE RIGHT SIZE… no questions asked! IT WAS THE MOST PLEASANT “EXCHANGE / RETURN” EXPERIENCE EVERRR!!! Go get yourself a cute pair of heels now!

Tall and unique! I ordered two pairs and thought I was gonna have to return one. I figured out the problem. These shoes are unstable on uneven surfaces such as carpet. When I initially put them on I walked on the carpet and rolled my ankle. I put them on again and walked on the wood floors and they were fine. I love these shoes!! I messaged the seller and was so happy with how they handled everything! Thank you for your excellent customer service.

You really get to build a shoe just for you and it was made it

I love the vegan suede boots, which are a challenge to find. I won't wear leather. They run a little small, so I had to exchange for a 1/2 size up. FSJ was responsive and immediately exchanged one size for the other.

I had an order, but by mistake I ordered a small size, I wrote with the expectation that they would argue that they either have normal sizes or something else, which is usually what others do and mostly! other manufacturers. But here for the human attitude I am simply in a pleasant shock ☺️😍, not only did they send me my size, but they also respond in a timely manner and get in touch. Thank you very much for such service. Now I only have you 🙏🏼🥰