Its hard not to use offensive words, so ill do this quick. I have had sooo many bad experiences with Yousee since they merged with Fullrate back in March. I cant count how many times we wernt able to... See more
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See what reviewers are saying
I shared my disappointing experience with Fullrate via Trustpilot. Here's some of what they wrote as a reply: "We try our utmost not to devalue our customers and their wishes, but sometimes w... See more
Company replied
Service over the years was decent. Where they lose a star is partly in insisting that we send their router back (I have never been asked by any of 8+ companies in the UK for this), but mainly th... See more
Company replied
I got asked to join You one afternoon somewhere in Copenhagen, many years ago. I was a bit sceptic about that way of getting new clients, but Your price was very good and I decided to check it out. To... See more
Company replied
Company details
About Fullrate A/S
Information provided by various external sources
TAK FORDI DU TAGER DIG TID TIL AT GIVE OS FEEDBACK
Vi sætter stor pris, på at du tager dig tid til at give os feedback. Den indsigt hjælper os til at vide hvad vi gør godt og hvis der skulle være noget vi gør mindre godt - så vi ved hvad vi skal arbejde på at forbedre.
OPLYS MEGET GERNE FULDE NAVN ELLER KUNDENUMMER
For at vi kan hjælpe dig bedst muligt, så må du i din Trustpilotanmeldelse meget gere angive dit fulde navn eller dit kundenummer. Så kan vi bedst muligt hjælpe dig, hvis du skulle have problemer. Vær opmærksom på, at dit kundenummer ikke bliver offentliggjort på Trustpilot. Det er kun dig, Fullrate og Trustpilots administratorer, der kan se det.FULLRATE KUNDESERVICE
Få svar på dine spørgsmål her
Ring til Kundeservice på 32 15 45 00
Skriv til Kundeservice på kundeservice@fullrate.dk
Vores kundeservice er åben mandag til fredag 08.00-16.00
FULLRATE SUPPORT
Skulle du have et problem med forbindelse, WiFi, udstyr eller har du brug for anden teknisk rapport, så ring til vores eksperter i Support.
Ring til Support på 32 15 45 00
Skriv til Support på Support@fullrate.dk
Mandag til torsdag 09.00-17.00
Fredag 09.00-16.00
OM FULLRATE
Fullrate har siden 2006 hjulpet danskerne med at komme 100% PÅ internettet til en konkurrencedygtig pris. Vi ønsker, at vores kunder skal have den bedste internetoplevelse, og vi leverer i dag bredbånd med hastigheder helt op til 1000 Mbit.
Udover at du hos os kan få bredbånd via Fiber, kabel TV-stikket, telefonstikket og Hybrid, så tilbyder vi mobilabonnementer, mobilt bredbånd og TV-pakker, så du kan samle hele hjemmets digitale behov hos os.
Hos Fullrate kører vi løbende konkurrencer alle vores kunder kan deltage i.
Contact info
Telegade 2, bygn. 4, 2630, Taastrup, Denmark
- 32 15 45 00
- kundeservice@fullrate.dk
- www.fullrate.dk
3.0
Average
19K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Jeg er meget glad for Fullrate
May 16, 2018
Unprompted review
Reply from Fullrate A/S
Hej Mustafa
Mange tak for ordene og de 5 stjerner. Det sætter vi stor pris på, og vil selvfølgelig gøre hvad vi kan for at din opfattelse af os skal forblive sådan:)
De bedste hilsner
Casper
Dårlig service
I moved from another internet company to fullrate and I lost internet and fastnet for over 4 days in my butik . It was very bad for my business and I will move to another company as soon as possible .
April 12, 2018
Unprompted review
Reply from Fullrate A/S
Dear Seyedarash
Unfortunately we got a confirm for you phonenumber, before we got a confirm for your internet
It shouldn't be possible, but unfortunately it happend in your order
We are making sure it won't happen again
Yours sincerely
Chris
I enjoy using them
I enjoy using them. Their customer service is always willing to go extra mile to accommodate my needs.
March 10, 2018
Unprompted review
Reply from Fullrate A/S
Hi Vitoldas
Thanks for your feedback :)
Kind regards,
Anders J
Reply from Fullrate A/S
Hej Sharwan.
Du er på Danmarks bedste netværk, det skal du jo også kunne mærke.
Mvh,
Anders J
One of the best ISP
March 9, 2018
Unprompted review
Reply from Fullrate A/S
Hey Mirza
Thanks for rating us 'One of the best ISP'... it warms my Fullrate heart :D
Let me nominate you 'One of the best customers' ;)
Have a great weekend
/René
Good choice
I am delighted by the service Fullrate provide
The quality of coverage the internet speed and the data I have per month are square and fair for what we have to pay
So would suggest people to do what I did and switch to them
March 7, 2018
Unprompted review
Reply from Fullrate A/S
Hey Sinan
What a great review, we are thankful :)
So thank you for being an ambassador.
/René
i am using from last three months,good…
i am using from last three months,good service,good network,data
March 5, 2018
Unprompted review
Reply from Fullrate A/S
Hi Praveen
Thank you for the kind words.
I'm glad to hear you find everything to your satisfaction.
Regards,
Casper C
good network
good network, never have problem. I can recommend to people.
March 5, 2018
Unprompted review
Reply from Fullrate A/S
Hi Muhammad
Thank you for the kind words.
I'm glad to hear you've never have had an issue with your service.
Regards,
/Casper C
Does anyone care about customers?
Supposed to get my internet on the first of February. 15 days later nothing. They need some key from my building administration to get access to the room where they connect the internet. Gave them the phone number 3 weeks ago, as they requested. The building administration was (apparently) never contacted. Tried to call them multiple times to understand the status on this, either get a "you just have to wait" or a "you need to give us the phone number" (that I've provided already). The most I got was someone that said he would call me the next day, but they just didn't. Yesterday (cherry on top of the cake) got a call from the technician that if I would be home he would install everything. Got home, in the middle of the day, obviously they missed the key from the building administration, so nothing happened. Do they even communicate with one?! Also said they were going to offer me an extra data package to my mobile account so that I could use that for the time being. Next day they invoice me for that, and they already took the money. Called them for this as well, they said they were going to fix it, nothing...
No one takes responsibility for anything, nothing does anything to solve your problem. You just need to wait eternally until the problem gets solved by divine intervention I guess...
February 15, 2018
Unprompted review
Reply from Fullrate A/S
Hallo Paulo
Let me start out by apologizing for the poor experience you have had with Fullrate.
I have made sure our order-department have contacted our subcontractor and made it clear you do not have access to the room with the connection unit.
Hopefully your connection will be established soon.
Best regards - Dennis
Reply from Fullrate A/S
Hi Sarah
Great to hear that your happy with Fullrate :)
Looking forward to providing with excellent service many years to come
Best regards
Chris
Bad customer service
Bad customer service
I am so frustrated from customer service. I just wanted to disconnect my connection.i cannot even count. how many times i have called and how many times i have emailed but there is no response. still i paid all the bill even i have not used the connection but now again I have been charged so much i have been getting payment of 1000 kroner where my connection says 229 per month. when i have sent emailed and called there is no response and nobody wants to explain. i changed my address and wanted to use other connection but i have been charged so many late fees. still i have paid all the old bills where i have not used internet. now i just want to disconnect my connection and they are not doing it and keep on sending me bills
January 8, 2018
Unprompted review
Reply from Fullrate A/S
Hey Gurdeep
We have indeed performed very bad customer service in your case, for this i am truly sorry.
It was not our intend to have both connections up at the same time, and somehow it happend anyway. I have talked to the support technician and he is right now fixing this mistake as i write here. Hopefully we can now get this under control, and again i am sorry, this is not how Fullrate want to handle their customers.
Best regards
/René
Terrible customer service experience
Terrible customer service experience. As an international in Denmark, it's very hard to understand everything so I got some help to be able to call in Danish.
My sim card didn't arrive and called to ask why I was being charged already without having no service.
Sadly we got a very bad experience with a very rude woman with a terrible attitude raising her voice and not letting us speak, saying we were slow to call and that was it.
We understand whatever policies you may have, but a rude attitude towards your new customers is never the way.
No way I will stay with this company as soon as my 6 month period is over. Not friendly at all!
January 3, 2018
Unprompted review
Reply from Fullrate A/S
Hi Gonzales
I'm terrible sorry that you had this experience with Fullrate :(
We have looked in to the incident and it was unacceptable service you experienced
We are working on avoiding this in the future and i'm very happy, that you took the time to rate us. We are taking action to this.
I have sent a credit note for your time without coverage
Hope to win back some of the lost trust against Fullrate
Chris
They always attend to you when you have …
They always attend to you when you have any problem.
December 24, 2017
Unprompted review
Reply from Fullrate A/S
Hi Patrick
I am glad that you are satisfied with our service, thanks you.
Venlig hilsen,
Anders J
godt Fullrate
Fullrate er godt . Vi er 7 år kunde i fullrate . ikke Proplem.
December 23, 2017
Unprompted review
Reply from Fullrate A/S
Hej Hla
Vi sætter stor pris på gamle kunder, så mange tak for rosen. Husk at det aldrig skader lige at få checkcet dine abonnementer igennem af vores kundeservice på 32 15 45 00.
Venlig hilsen,
Anders J
Very good company
Very good company. Helpful service and good connection. The prices are reasonable. Highly recommend!
December 23, 2017
Unprompted review
Reply from Fullrate A/S
Hi Zhongyang
Thanks for your recommendation
Kind regards,
Anders J
Super service og godt internet samt tv …
Super service og godt internet samt tv løsning. Er meget tilfreds. Tak og god Jul!
December 22, 2017
Unprompted review
Reply from Fullrate A/S
Hej Marco
Fedt at høre at det hele bare virker.
Venlig hilsen,
Anders J
Reasonably priced
I have an internet from Fullrate. Great price, but I had the worst initiation process ever. Had been signed up and canceled 3 times, accidentally received 2 WIFI routers and had to call them multiple times...
December 21, 2017
Unprompted review
Reply from Fullrate A/S
Hi Vitalijus
Thanks a lot for your review.
I'm sorry that the initiallation been so difficult.
/Casper
Reply from Fullrate A/S
Hej Mihai
Jeg er glad for at vi har ramt en god pris for dig. Det er ikke billigt at drive Danmarks bedste netværk og have en god kundeservice :)
Venlig hilsen,
Anders J
Reply from Fullrate A/S
Hi Olga
I am glad for the trust you show us. Thank you
Kind regards,
Anders J
I think fullrate give good opportunties …
I think fullrate give good opportunties to cuatomers
December 19, 2017
Unprompted review
Reply from Fullrate A/S
Hi Ajmal
I am happy that you are satisfied with your product.
Kind regards,
Anders J
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