Its hard not to use offensive words, so ill do this quick. I have had sooo many bad experiences with Yousee since they merged with Fullrate back in March. I cant count how many times we wernt able to... See more
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I shared my disappointing experience with Fullrate via Trustpilot. Here's some of what they wrote as a reply: "We try our utmost not to devalue our customers and their wishes, but sometimes w... See more
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Service over the years was decent. Where they lose a star is partly in insisting that we send their router back (I have never been asked by any of 8+ companies in the UK for this), but mainly th... See more
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I got asked to join You one afternoon somewhere in Copenhagen, many years ago. I was a bit sceptic about that way of getting new clients, but Your price was very good and I decided to check it out. To... See more
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Company details
About Fullrate A/S
Information provided by various external sources
TAK FORDI DU TAGER DIG TID TIL AT GIVE OS FEEDBACK
Vi sætter stor pris, på at du tager dig tid til at give os feedback. Den indsigt hjælper os til at vide hvad vi gør godt og hvis der skulle være noget vi gør mindre godt - så vi ved hvad vi skal arbejde på at forbedre.
OPLYS MEGET GERNE FULDE NAVN ELLER KUNDENUMMER
For at vi kan hjælpe dig bedst muligt, så må du i din Trustpilotanmeldelse meget gere angive dit fulde navn eller dit kundenummer. Så kan vi bedst muligt hjælpe dig, hvis du skulle have problemer. Vær opmærksom på, at dit kundenummer ikke bliver offentliggjort på Trustpilot. Det er kun dig, Fullrate og Trustpilots administratorer, der kan se det.FULLRATE KUNDESERVICE
Få svar på dine spørgsmål her
Ring til Kundeservice på 32 15 45 00
Skriv til Kundeservice på kundeservice@fullrate.dk
Vores kundeservice er åben mandag til fredag 08.00-16.00
FULLRATE SUPPORT
Skulle du have et problem med forbindelse, WiFi, udstyr eller har du brug for anden teknisk rapport, så ring til vores eksperter i Support.
Ring til Support på 32 15 45 00
Skriv til Support på Support@fullrate.dk
Mandag til torsdag 09.00-17.00
Fredag 09.00-16.00
OM FULLRATE
Fullrate har siden 2006 hjulpet danskerne med at komme 100% PÅ internettet til en konkurrencedygtig pris. Vi ønsker, at vores kunder skal have den bedste internetoplevelse, og vi leverer i dag bredbånd med hastigheder helt op til 1000 Mbit.
Udover at du hos os kan få bredbånd via Fiber, kabel TV-stikket, telefonstikket og Hybrid, så tilbyder vi mobilabonnementer, mobilt bredbånd og TV-pakker, så du kan samle hele hjemmets digitale behov hos os.
Hos Fullrate kører vi løbende konkurrencer alle vores kunder kan deltage i.
Contact info
Telegade 2, bygn. 4, 2630, Taastrup, Denmark
- 32 15 45 00
- kundeservice@fullrate.dk
- www.fullrate.dk
3.0
Average
19K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
just a quick note😉
just a quick note, finally a phone company that are easy to get a hold of when you need them and they don’t cost the Earth. Full marks Fullrate 👍
December 19, 2017
Unprompted review
Reply from Fullrate A/S
Hi
Thanks for your comment. I hope we will continue to be your preferred phone company in the future.
Venlig hilsen,
Anders J
Hurtig ekspedition og nem installation.
December 19, 2017
Unprompted review
Reply from Fullrate A/S
Hej Kasper
Tak fordi du ville bruge tid på at anmelde os.
Venlig hilsen,
Anders J
One steel is even to much,not because …
One steel is even to much,not because is some technic problem with them.just paymant of faktura's ."dear fullrate " is acreditate from customer for one month in advance is mean we must pay for service in anticipate.,if you dont pay they charge 100 kr for late even this is not late because you dont use jet,you gonna used next mont.I has faktura to pay latest 18.12.2017 and the same day i recive sms they charge me 109 kr yet.ok!for one nonth late (november ) total faktura 415 kr they charge me 500 kr extra,they closed tv and internet ,so next 200kr cirka.Just one question ,what is FULLRATE ?"bank"who get credit from customer for service before they give you,with interess for "late paymant? Is out of logick penallyty for something what gonna be in few day........... .and a danish internet operator fx Telia.dk is more atractiw with price and service,and you dont pay in advance. Even bank when give you last day to pay don't try tuch your money before, Fullrate make faktura with day of paymant,but dont respect nothing!!!!!
December 18, 2017
Unprompted review
Reply from Fullrate A/S
Hi Andrzej
I'm not sure I agree with us steeling. It's true that you have to pay the bills ahead of time. Of course I can see that it is a problem, if you haven't got the product yet. But what I can say is, that if you are in a situation where you've already payed us, and we can't deliver, you'll get your money back for sure.
/Casper
Never had any problem with Fullrate. Good service with good price.
December 18, 2017
Unprompted review
Reply from Fullrate A/S
Hi Jagdeep
Thanks for the stars and the recommendation.
Kind regards,
Anders J
Great service
Great service, great connection speed, no complaints whatsoever. Though, it would be nice to have a package limit higher than 200GB
December 17, 2017
Unprompted review
Reply from Fullrate A/S
Hi Victor
Tthansk for your recommendation. Give us a call and I am sure we will work something out;)
Kind regards,
Anders J
Good services
Good services. Fast internet, and whenever some problem occurs, they can resolve it pretty fast and efficient.
Satisfaction from my side, so far.
December 17, 2017
Unprompted review
Reply from Fullrate A/S
Hi Dominik
Thanks for your recommendation.
Kind regards,
Anders J
I will recommend fullrate.
I really love the Fullrate ! I am A customer beng many years .
December 17, 2017
Unprompted review
Reply from Fullrate A/S
HI Celene
Thanks for having been a customer with us for so long ;)
Kind regards,
Anders J
good service
December 15, 2017
Unprompted review
Reply from Fullrate A/S
Hi Mo
Thanks for writing this review.
Kind regards,
Anders J
EXCELENT SUPER
best internet i have from many years no probles coustum service execlent
December 15, 2017
Unprompted review
Reply from Fullrate A/S
Hi Dragos
Thanks for your review and your conmment about our customer service. Thats an important area for us.
Kind regards,
Anders J
Cannot connect to the internet after …
Cannot connect to the internet after activation
December 15, 2017
Unprompted review
Reply from Fullrate A/S
Hi Julia
Sorry to hear your internet didn't activate right away :(
I can see that you got it up and running, after contact to our support
Best regards
Chris
Reply from Fullrate A/S
Hej René
Jeg er glad for at vi har ramt en god pris for dig. Det er ikke billigt at drive Danmarks bedste moilnetværk og have en god kundeservice :)
Venlig hilsen,
Anders J
Reply from Fullrate A/S
Hi Imran
Thanks for writing the recommendation :)
Kind regards,
Anders J
They take 1 month to process change of address.
I find it insane that you say it takes 1 month for you to process our change of address. Do you guys think we are in freaking 2002? Speed up. We are changing providers because we can't afford to be without broadband for 1 month. On top of that, you aren't able to give us any updates on the process when we contact customer service.
You better give us the money back.
December 14, 2017
Unprompted review
Reply from Fullrate A/S
Hi Carolina
I'm very sorry to hear about your situation. There can be many reasons why it takes a month to change it.
About the money, I'm not really the guy to talk to. I hope you will call our customer service, and talk to them about it. The number is 32154500.
/Casper
perfect service
Perfect service, always said YES to me. Highly recommended company.
December 13, 2017
Unprompted review
Reply from Fullrate A/S
Hej Artūras
Tak for rosen, den varmer :)
Venlig hilsen,
Anders J
Using Full rate for last 10 years and …
Using Full rate for last 10 years and it never disappointed us.
December 13, 2017
Unprompted review
Reply from Fullrate A/S
Hi Umair
Thanks for the trust you have shown us through the years
Kind regards,
Anders J
Good service
Good service. English customer service is available and helpful. Not always quick with replies, but at least precise. Not annoying with calls or other forms of advertising.
December 12, 2017
Unprompted review
Reply from Fullrate A/S
Hi Lukas
Thanks for your recommendation.
Kind regards,
Anders J
Fullrate fungere og supporten er OK
December 11, 2017
Unprompted review
Reply from Fullrate A/S
Hej Kim
Mine kolleger i supporten er rigtigt dygtige, så jeg er glad for at du har fået glæde af deres eksperise
Venlig hilsen,
Anders J
Good network coverage.
Good network coverage.
Clear billing information.
December 11, 2017
Unprompted review
Reply from Fullrate A/S
Hi Peter
Thanks for your recommendations :)
Kind regards,
Anders J
Issue less performance, Excellent connectivity
Have been using Fullrate for almost 9 months now. It has never given any problems in terms of connectivity or down time of the modem.
The internet speed is absolutely brilliant.
I am completely satisfied with this product, and if things same as they are, I do not see myself changing to another internet provider :).
Customer number: 1418401
Regards, Tania
December 11, 2017
Unprompted review
Reply from Fullrate A/S
Hi Tania
Thanks for you recommendation
Venlig hilsen,
Anders J
Easy and stable
Very smooth, friendly customer service, haven't had problems since I started using this company years ago
November 30, 2017
Unprompted review
Reply from Fullrate A/S
Hi MK
Thanks for the starts and have a nice weekend :)
Kind regards,
Anders J
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