Its hard not to use offensive words, so ill do this quick. I have had sooo many bad experiences with Yousee since they merged with Fullrate back in March. I cant count how many times we wernt able to... See more
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See what reviewers are saying
I shared my disappointing experience with Fullrate via Trustpilot. Here's some of what they wrote as a reply: "We try our utmost not to devalue our customers and their wishes, but sometimes w... See more
Company replied
Service over the years was decent. Where they lose a star is partly in insisting that we send their router back (I have never been asked by any of 8+ companies in the UK for this), but mainly th... See more
Company replied
I got asked to join You one afternoon somewhere in Copenhagen, many years ago. I was a bit sceptic about that way of getting new clients, but Your price was very good and I decided to check it out. To... See more
Company replied
Company details
About Fullrate A/S
Information provided by various external sources
TAK FORDI DU TAGER DIG TID TIL AT GIVE OS FEEDBACK
Vi sætter stor pris, på at du tager dig tid til at give os feedback. Den indsigt hjælper os til at vide hvad vi gør godt og hvis der skulle være noget vi gør mindre godt - så vi ved hvad vi skal arbejde på at forbedre.
OPLYS MEGET GERNE FULDE NAVN ELLER KUNDENUMMER
For at vi kan hjælpe dig bedst muligt, så må du i din Trustpilotanmeldelse meget gere angive dit fulde navn eller dit kundenummer. Så kan vi bedst muligt hjælpe dig, hvis du skulle have problemer. Vær opmærksom på, at dit kundenummer ikke bliver offentliggjort på Trustpilot. Det er kun dig, Fullrate og Trustpilots administratorer, der kan se det.FULLRATE KUNDESERVICE
Få svar på dine spørgsmål her
Ring til Kundeservice på 32 15 45 00
Skriv til Kundeservice på kundeservice@fullrate.dk
Vores kundeservice er åben mandag til fredag 08.00-16.00
FULLRATE SUPPORT
Skulle du have et problem med forbindelse, WiFi, udstyr eller har du brug for anden teknisk rapport, så ring til vores eksperter i Support.
Ring til Support på 32 15 45 00
Skriv til Support på Support@fullrate.dk
Mandag til torsdag 09.00-17.00
Fredag 09.00-16.00
OM FULLRATE
Fullrate har siden 2006 hjulpet danskerne med at komme 100% PÅ internettet til en konkurrencedygtig pris. Vi ønsker, at vores kunder skal have den bedste internetoplevelse, og vi leverer i dag bredbånd med hastigheder helt op til 1000 Mbit.
Udover at du hos os kan få bredbånd via Fiber, kabel TV-stikket, telefonstikket og Hybrid, så tilbyder vi mobilabonnementer, mobilt bredbånd og TV-pakker, så du kan samle hele hjemmets digitale behov hos os.
Hos Fullrate kører vi løbende konkurrencer alle vores kunder kan deltage i.
Contact info
Telegade 2, bygn. 4, 2630, Taastrup, Denmark
- 32 15 45 00
- kundeservice@fullrate.dk
- www.fullrate.dk
3.0
Average
19K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
super god forbindelse og god service
November 30, 2017
Unprompted review
Reply from Fullrate A/S
Hej Kasper
Du er på Danmarks bedste mobilnet, så det burde også bare virke :) Men husk at give vores kundeservice et kald, hvis du på noget tidspunkt oplever problemer eller vil have checket dine abonnementer
Venlig hilsen,
Anders J
God service og stabil internet …
God service og stabil internet forbindelse.
November 29, 2017
Unprompted review
Reply from Fullrate A/S
Hej Mohammed
Det er fedt at høre at du har et godt stabilt net.
Venlig hilsen,
Anders J
Best high speed
Best services, Cooperation with the Customers, listening your Advice. Thanks Fullrate
November 29, 2017
Unprompted review
Reply from Fullrate A/S
Hi Mahamoud
Thank you for your rating.
Kind regards,
Anders J
5 stars from me!
I have nothing but good to tell about my experience with Fullrate. I've been a customer for about 5 years now, and have tried both their mobile service and internet. They always upgrade their plan so it's up to date and always a good deal. Sadly, I cannot use their internet anymore, because I've changed my address, and I can only get Stofa internet here.
November 29, 2017
Unprompted review
Reply from Fullrate A/S
Hi Laura
Thanks for you recommendation ;)
Kind regards,
Anders J
Det er profesionelt firma.
November 28, 2017
Unprompted review
Reply from Fullrate A/S
Hej Adam
Tak fordi du ville bruge tid på at anmelde os.
Venlig hilsen,
Anders J
Had one issue with the router update …
Had one issue with the router update but after contacting Fullrate couple of times got a new one and now the internet works fine.
November 28, 2017
Unprompted review
Reply from Fullrate A/S
Hi Ginte
I am glad that our support team found the solution to the problem. Don´t hesitate calling them again if you should experience any problems in the future.
Kind regards,
Anders J
Good and responsive customer service
Good and responsive customer service. Although we had some difficulties with setting up the system and Fullrate was delayed to their promised deadline, from then on it has been functioning fine
November 27, 2017
Unprompted review
Reply from Fullrate A/S
Hi
Thanks for the stars. I am glad that our start up trouble was solved. Please don´t hesitate to call us if you have any problems in the future.
Kind regards,
Anders J
Glad
I am happy of using Fullrate because of its great network service and kind costumer help. I will definitely recommend Fullrate to others.
November 27, 2017
Unprompted review
Reply from Fullrate A/S
Hi Shanti
Thanks for your recommendation
Kind regards,
Anders J
The best
I haved used fullrate all over the Europe,i had no problem,worked all the time.
November 26, 2017
Unprompted review
Reply from Fullrate A/S
Hi
Thank you for taking the time to write a review :)
Kind regards,
Anders J
Reply from Fullrate A/S
Hej Nikos
I'm sorry to hear that it can be slow. I hope that you'll contact our support department. Maybe they have a solution for you.
/Casper
Det er supper god hastighed ✌️👍❤️
November 23, 2017
Unprompted review
Reply from Fullrate A/S
Hej Ali
Jeg er glad for at det bare kører for dig. Glem ikke en gang imellem at checke med vores kundeservice, internetteknologierne udvikler sig hele tiden og det kan være at vi på et tidspunkt har fået noget der er endnu bedre :)
Venlig hilsen,
Anders J
😍😍😍 I would recommend the company to …
😍😍😍 I would recommend the company to others 100%
November 22, 2017
Unprompted review
Reply from Fullrate A/S
Hi Vasile
Remember if a new customer tells us you recommended Fullrate we will give you a rebate on your next bill :)
Kind regards
Anders J
God hastighed til god pris.
God hastighed til god pris og god service når man ringer. Kan helt klart anbefales.
November 22, 2017
Unprompted review
Reply from Fullrate A/S
Hej Serpil
Tak for anbefalingen. Og jeg er glad for at vi er konkurrencedygtige på prisen, selv på Danmarks bedste mobilnetværk ;)
Venlig hilsen,
Anders J
Super glad for deres internet og deres …
Super glad for deres internet og deres tv pakke
November 22, 2017
Unprompted review
Reply from Fullrate A/S
Hej Charlotte
Tak for rosen. Selv om du er tilfreds med Fullrate i dag, så skader det ikke en gang imellem at ringe til os for at få checket om vi kan gøre det bedre for dig :)
Venlig hilsen,
Anders J
Reply from Fullrate A/S
Hej
Tak fordi du ville bruge tid på at anmelde os.
Venlig hilsen,
Anders J
Vi er maget glad med Fullrate 😊👍
November 22, 2017
Unprompted review
Reply from Fullrate A/S
Hej Giedre
Mange tak for anbefalingen og at du vil dele dem herinde.
Venlig hilsen,
Anders J
:D …..................................................
:D .................................................
November 22, 2017
Unprompted review
Reply from Fullrate A/S
Hej LULU
Kort og godt. Tak for anbefalingen.
Venlig hilsen,
Anders J
excellent value for money
excellent value for money, in general very reliable
November 21, 2017
Unprompted review
Reply from Fullrate A/S
Hi
Thanks for your review. I am glad we have found a good compromise between the price and having a good network.
Kind regards,
Anders J
Reply from Fullrate A/S
Hej Jørgen
Mange tak for anbefalingen og at du vil dele dem herinde.
Venlig hilsen,
Anders J
Super god service
November 18, 2017
Unprompted review
Reply from Fullrate A/S
Hej Ib
Tak fordi du ville bruge tid på at anmelde os.
Venlig hilsen,
Anders J
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