Full Shine Reviews 

187
TrustScore 4 out of 5

4.2

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 53 reviews, reviewers had a great experience with this company. Customers consistently praise the high quality of the products, noting the hair's natural look, softness, and durability, often appreciating perfect color matches and minimal shedding. People frequently highlight the exceptional customer service, describing staff as helpful, responsive, and going above and beyond to ensure satisfaction and resolve issues efficiently. However, some customers noted discrepancies where products received did not match online descriptions for color, length, or quality, with a few experiencing construction defects or issues like tangling. Additionally, some reviewers found customer service unhelpful or dismissive when problems arose, leading to difficulties with returns or obtaining refunds for unsatisfactory items.

What people talk about most

Product

Customers consistently note positive experiences with product, praising the hair extensions for looking... See more

Quality

Clients share positive opinions on quality, with many reviewers praising the natural look and feel of the... See more

Customer service

People report positive experiences with customer service, highlighting its efficiency and helpfulness.... See more

Order

Reviewers highlight ambiguous aspects of order experiences, with some expressing satisfaction with their... See more

Service

Users describe positive interactions with service, with many customers praising the prompt responses and the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have been wearing hair extensions for 35 years and I have finally found nice quality hair at an affordable price. I enjoy the personal service and care the staff have given to me as a new customer.... See more

Company replied

Rated 5 out of 5 stars

Hair match was perfect. The hair was soft, came in a hair safe net, and packaged nicely (not shoved in there carelessly). Any issues that may have occurred, they were extremely quick and helpful with... See more

Company replied


Company details

  1. Hair Extensions Supplier

Written by the company

100% human hair extensions directly from full shine's factory, save big on clip in hair extension, tape in hair extension, wigs, pre-bonded hair extension.


Contact info

4.2

Great

TrustScore 4 out of 5

187 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.2

All reviews

(187)

43 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Professional grade products

I have been ordering extensions from Full Shine for years and I am always happy with the quality and price. Shipping is fast too. I am a professional hairstylist and I use these extensions for my own hair.

May 10, 2024
Unprompted review
Full Shine logo

Reply from Full Shine

Hi! Thank you for the lovely review! We're so glad you're pleased with our hair extensions. We can't wait to serve you again!

Rated 5 out of 5 stars

These are great quality

These are great quality I didn’t receive my first package due to dhl but full shine made it right express shipped me another order! I got genius weft! Can’t wait to order mor I use this in a professional salon.

May 3, 2024
Unprompted review
Full Shine logo

Reply from Full Shine

Hi! We really appreciate your positive feedback! It means a lot to us that you're happy with your purchase. Enjoy your fabulous new look!

Rated 5 out of 5 stars

Looks 100% like your hair!

Getting this extensions second time and absolutely loving it. It’s nothing like I have seen before. The hair covered top part is really hiding the hard part and no one could tell that it’s not your hair. Great quality, perfect color match and very natural looking. Definitely recommend. Thank you!

April 5, 2024
Unprompted review
Full Shine logo

Reply from Full Shine

Hi! Your review brightened our day! We're grateful for your trust in our hair extension products.

Rated 5 out of 5 stars

Hair feels amazing!!!

Hair feels amazing!!!! I’m a hair stylist for 20 years and always recommend my clients to get the hair from another website (company) that I used to liked, but not anymore since I tried this hair!!!!

April 21, 2024
Unprompted review
Full Shine logo

Reply from Full Shine

Hi! Thank you for taking the time to share your experience with us! We're so glad you're satisfied with your purchase. Your support means the world to us!

Rated 5 out of 5 stars

Beth’s Beauty salon

Fullshine extensions are awesome, one of the Best I have used. I would highly recommend them, and You can’t beat the price.

April 24, 2024
Unprompted review
Full Shine logo

Reply from Full Shine

Hi! Thank you for the fantastic review! We're delighted to hear you're enjoying our hair extensions. Your satisfaction is our priority, and we're here for you if you need anything at all.

Rated 5 out of 5 stars

GORGEOUS EXTENTIONS

I Loved the extensions I just received from Full Shine, they look beautiful on and I've received many compliments. I highly recommend you to at least try them out. I'm going to other another set. Thank you FullShine I loved loved loved my extensions. 😍❤️💜💙💚❤️

April 17, 2024
Unprompted review
Full Shine logo

Reply from Full Shine

Hi! We can't thank you enough for your wonderful review! It's fantastic to hear that you're enjoying your hair extensions. Let us know if there's anything else we can assist you with!

Rated 3 out of 5 stars

Not what I thought they would be

I ordered the tape ins for my mom, thinking they would be thick and curly like the pictures. I ordered 50 which with the other brands she’s used has been plenty for her whole head. However the hair isn’t thick or curly, it was only enough hair for about half of her head and she has fine hair. I’m disappointed I spent so much money on them. You definitely want to buy way more than you think you need.

April 9, 2024
Unprompted review
Rated 5 out of 5 stars

I absolutely love this halo

I absolutely love this halo! I get so many compliments about my hair and nobody can tell it’s extensions!

April 9, 2024
Unprompted review
Full Shine logo

Reply from Full Shine

Hi! Thank you for taking the time to share your experience with us! We're so glad you're satisfied with your purchase. Your support means the world to us!

Rated 5 out of 5 stars

Ive used Fullshine for years…

I was surprised to see that fullshine had under 4 stars. I've been using their extensions and toppers for years. I've ordered cashmere, bellami, foxy Locks, and milk and blush. Each one has its positive points. But most of them are very expensive as well.but fullshine is my holy grail. Their prices are incredibly reasonable and hair is very soft and shiny. All colors you can imagine as well

April 2, 2024
Unprompted review
Full Shine logo

Reply from Full Shine

Hi! We're happy to hear you're enjoying our hair extensions! Your satisfaction is our goal.

Rated 5 out of 5 stars

The hair is great

The hair is great. I’ve used them multiple times and have no complaints

October 18, 2023
Unprompted review
Full Shine logo

Reply from Full Shine

Hi! Your review brightened our day! We're grateful for your trust in our hair extension products.

Rated 1 out of 5 stars

Don't waste your money or time

I received the wrong item and they had me send pictures and wouldn't exchange it. I had to wait weeks to get it in the first place I will NEVER waste my money ordering from them again.!! POOR CUSTOMER SERVICE!!

March 7, 2024
Full Shine logo

Reply from Full Shine

Hi! Thank you for bringing this to our attention. We've checked your order and can confirm that the product dispatched was indeed the 16-inch variant, as requested. The label on the product packaging also states the same.
We promptly reached out to you upon receiving your query, requesting photos for verification, but unfortunately haven't heard back yet. We're more than willing to facilitate an exchange or refund if there's indeed an issue with the product length.
Please respond at your earliest convenience so we can assist you further.

Rated 5 out of 5 stars

I’ve had a great experience with this…

I’ve had a great experience with this brand! I bought 22inch black weft extension from them and they were wonderful. I’ve had them in for just about 4 months and they are holding up wonderfully. Still look amazing, little to no damage although I don’t use heat but once a month maybe less than that. In conclusion I these highly recommend these extensions!

January 3, 2024
Unprompted review
Full Shine logo

Reply from Full Shine

Hi! Your support means the world to us, and we're thrilled to hear that you're satisfied with our products and service. We're committed to continuously improving and providing the best possible experience for our customers, and your feedback motivates us to keep striving for excellence.

Rated 1 out of 5 stars

This company offers you shipping for…

This company offers you shipping for 3-5 buisness day if your purchase of over $100. Mine was and it has been two weeks and two days. I’ve reached out and they keep telling me they will send me the tracking info. but it has been in the same spot for a week. crazy

March 8, 2024
Full Shine logo

Reply from Full Shine

Hi Reanna
We sincerely apologize for the inconvenience caused by the logistical issues with your recent order. I deeply regret the delay and any inconvenience it may have caused you. We have been actively working to resolve this problem. After investigating with the courier, it appears that your package may have been lost in transit. We have provided you with feedback and explanations via email, and I understand how frustrating this must be. As a new customer, your satisfaction and experience are of utmost importance to us. Therefore, to ensure you receive the hair you desire promptly, we have covered the shipping costs to expedite the reshipment. The tracking number was also previously sent to you via email. The package has now been successfully delivered, and I hope you are satisfied with the products.
Once again, I deeply apologize for any inconvenience this may have caused you, and I sincerely appreciate your patience and understanding.

Best regards

Rated 5 out of 5 stars

Great hair

Great hair! Great Price and fast delivery!

February 2, 2024
Unprompted review
Full Shine logo

Reply from Full Shine

Hi! Thank you for your positive review. We're committed to providing exceptional hair extensions and service to all our customers.

Rated 5 out of 5 stars

Fabulous Extensions

Ordered 14” off black on a Friday and expedited my shipping and received on Wednesday. There was a glitch on DHL side where my address didn’t populate so package would have been undeliverable. Full Shine reached out every step of the way to ensure address was corrected so I would receive on time! Great customer service! And the seamless clip on extensions exceeded my expectations! Color was spot on (for reference my hair color is 3.0N/2.0N) and the length perfectly blended with my current length (I didn’t want to add length just volume). Two pic on top are before adding one 4-clip strip plus one additional single clip to each side at same height. Pic on bottom left is right after adding the clips. Last two on bottom right is my styled hair. Couldn’t be happier! I plan to buy a lighter shade of brown in case I decide to change my hair color in the future!
Item type:
14" 100g / #1B

March 19, 2024
Unprompted review
Full Shine logo

Reply from Full Shine

Hi! Thank you for your glowing feedback. We're honored to be your go-to for hair extensions!

Rated 5 out of 5 stars

I've been buying full shine extensions…

I've been buying full shine extensions for a little over 3 years now and have never been disappointed! They are very affordable for the quality of hair and their customer service is top notch!

March 20, 2023
Unprompted review
Full Shine logo

Reply from Full Shine

Hi! We're so happy to hear that our hair extensions have met your needs. Thank you for your support!

Rated 5 out of 5 stars

Affordable and good quality

I've ordered about 3 packs of wefts over a year. The color was perfect and when I experienced a hiccup with the order, customer service responded and made it more than right. I used to spend so much on extensions and the quality at full shine is just as good and so affordable. I'll continue to use them and as long as you take care of them, like your real hair, no one can tell the difference.

March 1, 2024
Unprompted review
Full Shine logo

Reply from Full Shine

Hi! Your satisfaction is what drives us to do better every day. Thank you for choosing our hair extensions!

Rated 5 out of 5 stars

Tape In Virgin Hair 18 Inches

I have long thin hair and the extensions gave me just the right fullness. It blends with my own hair perfectly. It can withstand my active life of going to the gym and the pool. I have tried clip ins and sew ins and these are better.

March 19, 2024
Unprompted review
Full Shine logo

Reply from Full Shine

Hi! Your positive review brightened our day! Thank you for choosing our hair extensions.

Rated 5 out of 5 stars

Great quality and price…

The quality of hair was great and color matched perfectly. They lasted 3-4 months and you couldn’t tell it wasn’t my real hair.

December 27, 2023
Unprompted review
Full Shine logo

Reply from Full Shine

Hi! We're delighted that you're satisfied with our hair extensions. Thank you for your continued support!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look