Fun4Kids.com Reviews 3,041

TrustScore 4 out of 5

4.1

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Rated 1 out of 5 stars

Brought a car for my daughter, and it broke didn’t last that long. Got a few emails from him that he wanted to send me a control box but he didn’t, matter didn’t get resolved Spent £100 Pound... See more

Rated 5 out of 5 stars

Bought a Trampoline from fun4kids which was a great price and delivered really quickly. Having had reported a faulty part via email, was pleasantly surprised by the really quick and positive response... See more

Rated 5 out of 5 stars

To say you value feedback is almost laughable. I have been trying all day via twitter, text and email to speak to anyone about the recent purchase for a birthday tomorrow. I bought a ride in tractor w... See more

Rated 5 out of 5 stars

Bought the Lamborghini Aventador Style 12V Ride On Children’s Electric Car - White with a personalised number plate for my nephews 3rd birthday. Everything was as smooth as it could have been from p... See more

Company details

  1. Toy Store

Information provided by various external sources

Fun4Kids is the UK's leading online store for outdoor toys and accessories. Selling top products from Bouncy Castles to Scooters and much more...


Contact info

4.1

Great

TrustScore 4 out of 5

3K reviews

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Rated 4 out of 5 stars

Good service

after a few problems with my product being broken have got to the end fun4kids have been helpful and have offered a 50% compensation very helpful company and top quality toys

December 11, 2018
Unprompted review
Rated 1 out of 5 stars

10 days down the line and still no…

10 days down the line and still no parcel or reply from the email i sent.... not happy

November 20, 2018
Unprompted review
Fun4Kids.com logo

Reply from Fun4Kids.com

Hi Katherine

I am sorry you have not had a reply, we reply to every email within 12-24 hours so I am not sure why you have not had a reply? Please call us on 01276 500457 or email us at helpdesk@fun4kids.com and the team will assist immediately

Regards

Fun4Kids

Rated 1 out of 5 stars

Received my item

Received my item, nothing like the one advertised, it also came damaged. Have sent several emails and photos of the damaged parts, have also tried to phone them with no one answering the phone. No response to emails, I have paid over £300.00 for a load of rubbish. I just want the item collected and a full refund. Might have to take this futher. Never again will i use this company, absolutely disgusting, they are quick enough to take your money and send out a load of crap.

November 12, 2018
Unprompted review
Fun4Kids.com logo

Reply from Fun4Kids.com

Hi Vicky

I notice your first contact with Sunday at 2.57pm, we responded at 11.03pm the same day (even though it's a Sunday) and I can see we have now arranged collection details on Monday morning at 11.20am - so a 21 hour resolution is fair and reasonable?

Of course we are very sorry you have had issues with the item but it's how problems are resolved that count and on this occasion I feel your critisiscm of our service is a litlle unfair wouldn't you say?

Regards

Fun4Kids

Rated 1 out of 5 stars

Terrible service

I’ve emailed multiple times chasing my delivery and they’ve ignored me! They are clearly going bust!

November 1, 2018
Unprompted review
Fun4Kids.com logo

Reply from Fun4Kids.com

Hi Claire

I am sorry you feel you have been ignored, we endeauvour to respond to all emails within 12-24 hours - please contact us at helpdesk@fun4kids.com if the item has not arrived and the team can assist

Thanks for choosing Fun4Kids

Rated 1 out of 5 stars

We received the quad bike back of it…

We received the quad bike back of it broken and it’s only been just over a week and the low speed doesn’t work. We threw the box away so couldn’t return it. We are stuck with it. Don’t bother.

October 31, 2018
Unprompted review
Fun4Kids.com logo

Reply from Fun4Kids.com

We are sorry you experience an issue with this item - did you contact our customer service team? If not please contact us at helpdesk@fun4kids.com and the team can help resolve any issues you have

Thanks for choosing Fun4Kids

Rated 1 out of 5 stars

APPALLING! CONSUMER RIGHTS NOT HONOURED! AVOID!

2 electric scooters bought December 2017. Not used very much and one doesn’t charge properly and neither of them hold their charge. One doesn’t accelerate with even no one standing on it. Still in warranty. I contacted the company to ask for a resolution as they weren’t cheap and my partners children are heartbroken that they can’t use their presents. I was told that as a new company took over (despite operating with the same name) I can’t exercise my consumer rights or warranty and I am stuck with two faulty non functioning scooters. I was then invited to continue being a customer. Never ever again! I received a robotic automated response from them. This must have happened a lot for them to create a generic response to such an issue!

October 14, 2018
Unprompted review
Fun4Kids.com logo

Reply from Fun4Kids.com

Thanks for your review, unfortunately Create Leisure who owned and managed Fun4Kids.co.uk went into liquidation in August which meant some customer were let down, for this the Create Leisure management team are sincerely sorry, the impact has been felt by all

Luckily a new company, Dragon Toys Ltd have bought the rights and taken over the Fun4Kids brand and relaunched the website which is now live and can be found at www.fun4kids.com and it is now under new management

The new owners are committed to providing a first class product and service that people had come to expect

Thank you for choosing Fun4Kids and we look forward to being of service to you

The Management team at Fun4kids.com

Rated 4 out of 5 stars

We bought an electric car,but…

We bought an electric car,but unfortunately arrived with some minor damages,wich at the begin i was really upset because i didnt expect this,but i think the delivery persons was not very carefull with the package,anyway i emailed back straight away and we received a quick response ,they refund us for the damage parts ,was quick response,but a bit of advise to be more carefull with the shipping bcoz at the end of the day this cars not cone cheap and is a really disappointment if arrives damagaed

October 9, 2018
Unprompted review
Rated 5 out of 5 stars

To say you value feedback is almost…

To say you value feedback is almost laughable. I have been trying all day via twitter, text and email to speak to anyone about the recent purchase for a birthday tomorrow. I bought a ride in tractor which will not charge , I have no idea what to do next and have a potentially very sad little boy tomorrow. If someone would just pick up the phone to my voicemails or reply (having read my enquiry) you may have a solution that would sort it out.

October 8, 2018
Unprompted review
Rated 4 out of 5 stars

Xmas present for my grandson.

Hi, l have just purchased a quad bike for my grandson for Xmas, we have put it together following easy instructions and can't wait for santa to deliver it to my grandson. We are impressed with the look of the quad, it also seems solid and strong, he will love it. Good fast delivery.

October 7, 2018
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service! Ordered a Revvi kidsbike for my sons birthday. After leaving it really late and it being out of stock everywhere else I was able to order it at Fun4Kids. Arrived within days and the customer service was great too and really helpful, as I had emailed a few times regarding it being delivered on time and tracking!

October 2, 2018
Unprompted review
Fun4Kids.com logo

Reply from Fun4Kids.com

Thanks for your kind review and choosing Fun4Kids - we aim to please

Rated 1 out of 5 stars

They went into liquidation

They went into liquidation. Took a while but I managed to get my money back for the electric kids car I never received. Thanks to Amazon pay helping me to get the money refunded. This was one of the payments options on their site.
The site never replied to emails near the end, it went on for 1 -2 months. Avoid

September 4, 2018
Unprompted review
Fun4Kids.com logo

Reply from Fun4Kids.com

Thanks for your review, unfortunately Create Leisure who owned and managed Fun4Kids.co.uk went into liquidation in August which meant some customer were let down, for this the Create Leisure management team are sincerely sorry, the impact has been felt by all

Luckily a new company, Dragon Toys Ltd have bought the rights and taken over the Fun4Kids brand and relaunched the website which is now live and can be found at www.fun4kids.com and it is now under new management

The new owners are committed to providing a first class product and service that people had come to expect

Thank you for choosing Fun4Kids and we look forward to being of service to you

The Management team at Fun4kids.com

Rated 1 out of 5 stars

AVOID!

AVOID!! This is my 4 th sit in car( from this company) in last four years first my Grandsons Car £150 Brilliant Next Christmas Brought the upgrade 12 volt Mercedes Brilliant after constant use with No problems fitted second Battery.So for my twin granddaughters bought 2 of same 12 volt cars for their Birthday in july 2018. One has now stopped. No telehone number response and unable to send emails. Money wasted

August 22, 2018
Unprompted review
Fun4Kids.com logo

Reply from Fun4Kids.com

Thanks for your review, unfortunately Create Leisure who owned and managed Fun4Kids.co.uk went into liquidation in August which meant some customer were let down, for this the Create Leisure management team are sincerely sorry, the impact has been felt by all

Luckily a new company, Dragon Toys Ltd have bought the rights and taken over the Fun4Kids brand and relaunched the website which is now live and can be found at www.fun4kids.com and it is now under new management

The new owners are committed to providing a first class product and service that people had come to expect

Thank you for choosing Fun4Kids and we look forward to being of service to you

The Management team at Fun4kids.com

Rated 1 out of 5 stars

Bogus Seller.

Bogus Seller.. No response to emails and no one ever answers the phone.. I have returned the car long back as was smaller for my son and I paid a secure postage as well. They have not refunded me yet. Hard to Trust all the positive comments about the seller. Very ugly and bad experience for me.

July 18, 2018
Unprompted review
Fun4Kids.com logo

Reply from Fun4Kids.com

Thanks for your review, unfortunately Create Leisure who owned and managed Fun4Kids.co.uk went into liquidation in August which meant some customer were let down, for this the Create Leisure management team are sincerely sorry, the impact has been felt by all

Luckily a new company, Dragon Toys Ltd have bought the rights and taken over the Fun4Kids brand and relaunched the website which is now live and can be found at www.fun4kids.com and it is now under new management

The new owners are committed to providing a first class product and service that people had come to expect

Thank you for choosing Fun4Kids and we look forward to being of service to you

The Management team at Fun4kids.com

Rated 1 out of 5 stars

Avoid at all costs

Placed an order for a £899 water park. It stated 2 day delivery. It has now been 1 week with no delivery. Have phoned continuously all week and they never answer the phone. Have emailed repeatedly and not had 1 response. Would strongly not recommend using this company.

July 6, 2018
Unprompted review
Fun4Kids.com logo

Reply from Fun4Kids.com

Thanks for your review, unfortunately Create Leisure who owned and managed Fun4Kids.co.uk went into liquidation in August which meant some customer were let down, for this the Create Leisure management team are sincerely sorry, the impact has been felt by all

Luckily a new company, Dragon Toys Ltd have bought the rights and taken over the Fun4Kids brand and relaunched the website which is now live and can be found at www.fun4kids.com and it is now under new management

The new owners are committed to providing a first class product and service that people had come to expect

Thank you for choosing Fun4Kids and we look forward to being of service to you

The Management team at Fun4kids.com

Rated 5 out of 5 stars

Bought the Lamborghini Aventador Style…

Bought the Lamborghini Aventador Style 12V Ride On Children’s Electric Car - White with a personalised number plate for my nephews 3rd birthday. Everything was as smooth as it could have been from placing the order to it arriving at my door! It arrived within 3 days and is absolutely brilliant!
My father helped me put it together and it’s just great. I cannot wait to see my nephews face when he has his very own car!!
The only negative I have is that it was missing a screw but that was easily rectified with my fathers tool box!!

June 23, 2018
Unprompted review
Rated 4 out of 5 stars

Good website

Good website. Lots of info and easy payment system with payment options which is great. So far so good. Would use again.

May 22, 2018
Unprompted review
Rated 5 out of 5 stars

Audi R8 spider new shape

Great car when built, runs great kids absolutely love it, just an absolute nightmare to build instructions are not clear at all and don’t make any sense had to YouTube how to build it apart from that it’s fantastic

May 8, 2018
Unprompted review

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