Footjoy deluxe golf shoe bag. Ordered this product on the Wednesday and was delivered by Friday. Good quality product at a very competitive price. Have used Function18 and as previously they provide g... See more
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Ordered three (3) play off shirts, which were marked down. Shipping fee was very low and received my order within 4 days. Kept up to date with confirmation/delivery details via email. When package arr... See more
leider schon 3 mal Schuhe bestellt, Bestellung abgeschlossen, bestätigt und Geld überwiesen und dann das: Erst: Thanks for shopping at Function18. Your order will be processed by Global-e, ou... See more
I am a sceptic online purchaser and had never used Function18 before. Prices seemed really good and free delivery to New Zealand??? Where's the catch??? Turned out there was none. Very impressed. Ord... See more
Company details
Written by the company
We are online retailers of performance golf wear and lifestyle apparel, our emphasis is on golf outfitting and layering from head to toe. We pull together the best products from the world’s leading brands to give our customers a cutting edge look both on and off the golf course. Function18 was born out of a history of golf retail spanning twenty years; we’ve coupled a passion for apparel and styling with an excellent customer experience. Our customer is highly valued and we strive to keep them content in all their dealings with Function18, they are our business and our strongest ally. Our customer base boasts an alumni of global sports stars, musicians, entertainers and Royalty but as much as we take this as a great compliment, our goal is to carry on servicing people whose passion for golf is unerring and for who, appearance is just as important as the driver in their bag.
Contact info
Unit 3 Hawkshaw Business Park, BB2 7JA, Lancashire, United Kingdom
- +44 (0)1254 814426
- info@function18.com
- www.function18.com
4.4
Excellent
4K reviews
Hasn’t replied to negative reviews
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Awesome authentic products and fast…
Awesome authentic products and fast shipping. Will continues to buy from this website.
Review from Canada
June 29, 2022
Unprompted review
FootJoy Premiere Series Tarlow Golf Shoes
These would have to be the best looking and fitting golf shoes I had the privilege to own !! Not only looking 'great' but the fit is perfect and feel like a run in comfortable pair of shoes straight out of the box!!
June 24, 2022
Unprompted review
I had a problem with a belt 7 months…
I had a problem with a belt 7 months after I purchased it, and function18 (Michael) dealt with the problem brilliantly with a full refund or credit.. Absolutely fantastic from these guys.. Keep up the good work boys! *****
June 3, 2022
Unprompted review
The Best !
I have used this company for years. In my opinion by far the best golf retailer on the Internet. Unbelievable choice of brands and goods. Excellent service, hassle free returns and a great rewards system. They deserve every success.
May 27, 2022
Unprompted review
Leider sehr sehr unzuverlässig !
leider schon 3 mal Schuhe bestellt, Bestellung abgeschlossen, bestätigt und Geld überwiesen und dann das:
Erst:
Thanks for shopping at Function18. Your order will be processed by Global-e, our global fulfilment partner as Merchant of Record. We are happy to inform you that this order is now confirmed and we will begin processing your purchase for despatch.
Dann:
We regret to inform you that we are unable to fulfill your order as the product is currently out of stock. We confirm that this order has been cancelled and any charges made will be reversed.
Leider ein sehr sehr unzuverlässiger Shop. Sie bieten Produkte an, die gar nicht im Lager vorhanden sind. Rate jedem, wo anders Golfsachen zu bestellen ! Es gibt viele gute Alternativen !
March 15, 2022
Unprompted review
BEWARE - F18 Don’t stand by their Products
I purchased a pair of Adidas BOA at $250 which lasted me 9 months before the heel padding worn off and no longer fit for purpose. When I contacted F18, firstly they insinuated I was making a fraudulent claim then they claimed it was wear n tear after 9 months. I have bought Nike trainers that have lasted me years which I wear everyday at half the price. This will be the last time I ever purchase from their website - BEWARE
January 5, 2022
Unprompted review
Have purchased great golf clothing and…
Have purchased great golf clothing and for fantastic prices also will be using quite often if and when I can defo 5*
December 19, 2021
Unprompted review
Quality Company with equal service
This is a Company that I will buy from again . Bought a pair of golf trousers that were faulty . Ok these things happen but the way my complaint was handled was excellent. Very professional. Issued a full credit note .
Many thanks
Michael Maxwell
November 22, 2021
Unprompted review
Excellent Service and Quality gear
Excellent quality of golf gear and also at a very competive price. Ordered and was at my door the day after .. fantastic service. Have recommended and would definately use again and again .. A***
October 1, 2021
Unprompted review
Great service
Great service all items arrived quickly and managed to grab myself a bargain in the sales which was great. Unfortunately had to return one item as I was a bit hopeful on my waist size when ordering but returns process was easy. Will definitely buy again in the future.
August 10, 2021
Unprompted review
Great to buy from
Great to buy from, always fast delivery and reasonable prices.
July 15, 2021
Unprompted review
Fantastic website!
Fantastic website!! Came across this when I was looking for a gift for my partner and can’t fault the shopping experience/delivery. The order was dispatched about 2 hours after I placed it and even arrived a day early. Will definitely use this website again
June 14, 2021
Unprompted review
Very poor customer service after a…
Very poor customer service after a delivery was not completed. My issue was dismissed despite being without a top costing £54. If this is the way you treat customers I will not be using function 18 again. Just in case you’re not aware there are plenty of other sites
April 9, 2021
Unprompted review
Reply from Function18
Beat us to it Simon but to clarify, no you will NOT be using us again.
Your order was placed on the evening of the 28th, dispatched on the 29th and delivered on the 30th. A delivery for which we have photographic evidence; now obviously you're aware that you have a box placed at the entrance to your property with the following written notice, 'parcels + deliveries in here please. Thank you'. It is only for the grace of any poor soul reading this farce that it's necessary to relay this vital information, come disclaimer.
DPD had no interest in entertaining your claim and neither do we. If you so deem the positioning of said box to be a 'safe place' then you and only you can be responsible for what happens to any parcel that has been left there, quite clearly under your instruction.
We are still at a loss as to what you were expecting us to do? Re-ship at our cost? Plus of course the added resource required to drive to your house ourselves and remove aforementioned (god forsaken) box, so that this situation doesn't repeat itself? However, who's to say that you don't have a replacement box waiting in the wings? Too many variables.
This is one for the authorities; of course we will co-operate fully with any Police investigation and provide them with the photographic evidence previously referenced.
Great all round service
Great experience - customer service, price and fast delivery. Will not hesitate to use again.
March 4, 2021
Unprompted review
Best ever online experience
i was very sceptical ordering since i live outside EU in Norway.also i thought the freight and cost was very low.but the summary said it was the total.so waiting for this i hoped for quick passthrough in coustums.
i ordered tuesday and had the bag inhouse friday at no extra cost.
am very happy with quick delivery at very good price and low freigtcost.
i will buy again from this company.
February 26, 2021
Unprompted review
Great service
after reading some reviews posted on here It looks like its the couriers that are causing issues !!
I've been using F18 for over 7 years and have never once had courier,ordering or returns issues .I had a problem with one of my first orders when i wasn't that clued up with ordering online and ended up doing my order over the phone with a very understanding and helpful member of staff. Not just F18 but other online companies get bad reviews because everything is done by emails.Sometimes a phone call to the company (if they answer) is a quicker way to resolve the problem !
Keep up the good work F18 in these challenging times.
shaun Holding,Basildon ,Essex
December 24, 2020
Unprompted review
Bad service ! Avoid this company !
Package got lost at the carrier. That's nottheir fold.
Was ís their fold is that they don't do anything about it. I've sent them several mails.
Yesterday i contacted Paypal to have my payment reversed.
Bad service ! Avoid this company !
November 22, 2020
Unprompted review
Reply from Function18
Hi Jeroen,
Sorry to hear about the loss of your parcel and subsequent poor customer service.
Would you mind indulging us with the email address to which you were trying to communicate, that way we can investigate and press for disciplinary action.
Given that it's a courier/delivery related issue, it's safe to say that our in-house customer service team will be completely unaware of this issue and that your communication has been with Global-e, the handler. In this situation we feel it would be much fairer to locate the incompetent at Global-e, rather than jeopardise the livelihoods of all the staff at Function18 and on reflection, hope that you agree.
Regards,
The F18 team
To follow up on that Jeroen, our customer service team have confirmed that we received an email from you at 09.53am on the 17th, which they immediately forwarded to Global-e to pick up the issue with DPD (not cut and dried as it was delivered according to DPD & you're obviously contesting that) and at 10.26am relayed that information to you; we did not receive a reply from you and have had no further communictaion with you, bar this review. The assumption therefore is that any of your subsequent emails went directly to Global-e and we will of course follow that up with them.
Raising a PayPal dispute might well have been a smart choice but be aware, you may need to communicate further with Global-e in this event, as PayPal will ask for proof of delivery and the DPD tracking will suggest that delivery has taken place, so they might not side with you in the first instance. Like the courier, it's not our account, so we aren't in direct control of those funds. If you need any assistance in reclaiming the funds please let us know at info@function18.com and we'll assist.
A futher follow up;
Global-e have confirmed that they communicated with you on the 17th as well, with the information that your parcel had been left with a neighbour. Obviously at that point they were unaware that you had already been to the neighbour in question, to find that they did not have your parcel. Global-e will confirm with DPD today that you did not request the 'deliver to neighbour' option (as we assume you didn't) and also that the GPS location of the drop off corresponds with the claimed delivery address, #166. At that point DPD will be held liable and Global-e will return your funds
Great selection, punctual delivery
Great selection of the most up to date golf trends. Find service and delivery times excellent. Wont go anywhere else for my golf style.
October 9, 2020
Unprompted review
Terrible service
Terrible service. Never reply to emails after chasing an order for 2 weeks. Progress says processing order. Should of gone to golf poser who delivery is spot on. Only went here as they had stock. Never again. Hope my shoes turn up soon.
August 21, 2020
Unprompted review
Reply from Function18
Hi Nikki,
Thanks for the tasty review.
We picked up up your email on Monday morning and referred it to Global-e straight away (regrettably omitting to cc you in on that email), as there had been no tracking update since clearing customs on the 9th. Anyway, we've not heard back from Global-e until furthering it with them again this morning and now note, that without explanation your transaction has been refunded.
We will need Global-e to supply us with an audit trail of the comms they've had (or haven't had) with you and DHL before we can piece this one together I'm afraid. Once we find out what has happened we'll contact you.
Sincere apologies & best wishes for your future dealings with Golf Poser.
Great first time experience
Great first time experience. Ordered Sunday, came Tuesday. Product as advertised. Will use again and would recommend.
August 11, 2020
Unprompted review
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