Footjoy deluxe golf shoe bag. Ordered this product on the Wednesday and was delivered by Friday. Good quality product at a very competitive price. Have used Function18 and as previously they provide g... See more
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Ordered three (3) play off shirts, which were marked down. Shipping fee was very low and received my order within 4 days. Kept up to date with confirmation/delivery details via email. When package arr... See more
leider schon 3 mal Schuhe bestellt, Bestellung abgeschlossen, bestätigt und Geld überwiesen und dann das: Erst: Thanks for shopping at Function18. Your order will be processed by Global-e, ou... See more
I am a sceptic online purchaser and had never used Function18 before. Prices seemed really good and free delivery to New Zealand??? Where's the catch??? Turned out there was none. Very impressed. Ord... See more
Company details
Written by the company
We are online retailers of performance golf wear and lifestyle apparel, our emphasis is on golf outfitting and layering from head to toe. We pull together the best products from the world’s leading brands to give our customers a cutting edge look both on and off the golf course. Function18 was born out of a history of golf retail spanning twenty years; we’ve coupled a passion for apparel and styling with an excellent customer experience. Our customer is highly valued and we strive to keep them content in all their dealings with Function18, they are our business and our strongest ally. Our customer base boasts an alumni of global sports stars, musicians, entertainers and Royalty but as much as we take this as a great compliment, our goal is to carry on servicing people whose passion for golf is unerring and for who, appearance is just as important as the driver in their bag.
Contact info
Unit 3 Hawkshaw Business Park, BB2 7JA, Lancashire, United Kingdom
- +44 (0)1254 814426
- info@function18.com
- www.function18.com
4.4
Excellent
4K reviews
Hasn’t replied to negative reviews
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See how their reviews and ratings are sourced, scored, and moderated.
Fab Service
Great products and service from Function18. Will use them again.
October 19, 2016
Unprompted review
On time delivery
Great service, top brands at affordable price. Will use again
October 19, 2016
Unprompted review
Great price , great service
First time I've used function 18 but really impressed with service ,A1
October 19, 2016
Unprompted review
Quick and Easy
Order dispatched and delivered quickly. Exactly as advertised. Great seller
October 18, 2016
Unprompted review
Super Fast delivery and Service
Possibly one of the best websites to buy golf clothing, always great service and the fastest delivery I've had from any retailer! Awesome company!
October 17, 2016
Unprompted review
Quick and reliable service.
Quick and reliable service, would use again.
October 17, 2016
Unprompted review
Great Service
Hi, I recently purchased a sports Golf Jacket on line, my order arrived the next day as they promised. Unfortunately when it arrived although very good condition and exccellant quality, I decided it was not for me.
I sent it back as per the instructions and received my refund in three days. So I would recommend Function 18 . Very good service.
October 17, 2016
Unprompted review
Excellent
Extremely helpful when I had to contact customer services as I'd ordered the wrong size. Nothing too much trouble - very helpful and very quick response. Would highly recommend.
October 17, 2016
Unprompted review
Good item at great price delivered on time - perfect
Good product at great price
October 15, 2016
Unprompted review
Swift service
I bought an item on this site as it was £5 cheaper than I could find anywhere else online. The site was easy to use and the item arrived very quickly. Hermes was the delivery company used and that seemed to work well. This was the first time I'd shipped at F18 and I would have no reservations about shopping there again.
October 15, 2016
Unprompted review
the postage time was awfull took memoney very quickly tho ie within seconds
need 2 use post office deleivery
October 15, 2016
Unprompted review
Reply from Function18
Hi Mark,
Your order landed with us at 6pm on the Friday, 2 hours late for shipping that day, so it could only leave our warehouse on the Monday.
Looking at the tracking your delivery was made at the third attempt (Friday) after two failed attempts on the Wednesday and Thursday. At this point in time, why delivery failed on the first two attempts is not known but from our perspective goods shipped on Monday that go out for delivery on the Wednesday would be classed as bang on time (It's a 48 hour service). We will of course check with Hermes as to why delivery failed twice; the last time we were left a poor review for the time taken for delivery it transpired that the customer had given us an incorrect address, so it'll be worth our while finding out.
You paid using PayPal so you are quite correct, funds are transferred immediately. We won't however be chasing PayPal for an answer as to why they don't put a delay on the transfer of funds.
By your suggestion of 'need 2 use post office deleivery', would you be referring to Royal Mail? If that's the case then we do use them but only where we absolutely have to, due to their comparatively poor customer service. We used to send all of our standard (free) deliveries with Royal Mail on their ;Tracked' service and whilst they were as good as anyone at making delivery, the tracking wasn't at all helpful, only updating when delivery had been made and if/when something went awry then their stock response of 'put a claim in' could no longer be accepted. The decision to move to Hermes was not one we took lightly but in retrospect was definitely the right one. Royal Mail are severely hampered by the legislation they have to follow, which other couriers do not; They cannot resolve any problems due to a lack of communication with their 'Post men' and a claim can only be made 28 days after delivery should've been made. In which time the goods may still be delivered, which puts the retailer in no man's land and of course the customer, like us, is infuriated and left in the dark. Whilst they have invested millions in to developing themselves into a parcel business these key issues still remain, so we will not be taking our business back to them. Thanks for your insight though.
Regards,
The F18 team
Hi Mark,
Hermes have confirmed that delivery could not be made on the Wednesday or the Thursday because there was no on in and the courier decided that there was no safe place to leave the parcel. Having looked at the property on Google earth it is apparent that the courier was correct in this decision, as he could not access the back of the property. Delivery was attempted on Wednesday at 11.18 am and and on the Thursday at 10.54 am, we are informed that on both occasions you were left a card to inform you of the failed delivery.
Given that delivery was attempted on time and the reason it failed is due to you not being at your designated address, we would ask you to reconsider your review.
Regards,
The F18 team.
Good communication
Purchased 2 Footjoy tops, both were too small so sent back, 1 couldn't be replaced so got a call to sort out refund, was impressed by the communication. Could do with a returns stamp included.
October 15, 2016
Unprompted review
Not fair could have saved £8
Bought at £62.99 last week ..same item this week £54.99
October 13, 2016
Unprompted review
Reply from Function18
Hi David,
Is it possible that you may have checked a different product in error? The FJ Chill Out 92613 that you purchased is still at £62.99 and as it's new season stock, so there's no possibility that it's been reduced in price.
If it's not an error then by all means send a screen grab to info@function18.com so we can look into where/how the discrepancy has arisen.
Regards,
The F18 team
excellent service
The jacket was exactly as described and the service was excellent
October 12, 2016
Unprompted review
Good website Great service
I am a first time customer with Function 18 they have a good website with a good selection of kit and an easy step by step ordering system. l placed my order and it was delivered the next day as promised, can`t say better than that. I have placed a second order already well done Function 18
October 11, 2016
Unprompted review
1st Class
First time i have used Function 18.
Easy to order through website.
Order arrived within 2 days free of charge.
1st Class
October 11, 2016
Unprompted review
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