Funeral Guide Reviews 438

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 423 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional care, professionalism, and compassionate support during difficult times. Many highlight the ease of use and clear navigation of the website, appreciating features that allow them to leave messages, confirm attendance, and make donations. The overall service is frequently described as excellent, providing much-needed support and making challenging experiences more manageable. However, some customers encountered minor issues with the website, such as difficulty finding the terms and conditions acceptance or problems with links not working. A few people also mentioned that the JustGiving donation add-on was not always clear or easy to adjust.

What people talk about most

User experience

Users describe positive interactions with the user experience. Many customers found the website easy to use,... See more

Service

Reviewers mention positive feedback about service. Customers consistently praise the compassionate,... See more

Website

Customers consistently note positive experiences with the website, finding it easy to navigate and use,... See more

Staff

Reviewers highlight positive aspects of staff, consistently praising their professionalism, empathy, and... See more

Product

Customers had positive experiences with the product. Many appreciate the ability to light candles or leave... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Everyone we had involved in the funeral service yesterday was absolutely amazing. We felt calm & relaxed from the start of our Uncles last journey. A big thanku to George who was amazing with my d... See more

Rated 5 out of 5 stars

W.E.Pinder son family funeral home since 1914 very helpful caring giving support John family staff all brilliant 🤩 🤩👏👏 memories for mothers 💕🌹day fathers 💙😍day Easter Christmas light cand... See more

Rated 5 out of 5 stars

G.Brooke are truly family mr Brooke who found the family business was an hardworking honest diligent mindful man and he's instilled that ethos in the business the staff are understanding caring and m... See more

Rated 5 out of 5 stars

It was easy to follow the link, telling the family that we will be attending the funeral and reception. We also found it useful that we could write something about us to let the family know, how we k... See more


Company details

  1. Funeral Director
  2. Funeral Home
  3. Review Site

Written by the company

Funeral Directors Comparison & Review Site


Contact info

4.8

Excellent

TrustScore 5 out of 5

438 reviews

5-star
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1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 5 out of 5 stars

Easy to use

Easy to use, lovely way to remember someone who has passed and able to light a candle to show love to them and their family

May 10, 2026
Unprompted review
Rated 4 out of 5 stars

A really pleasant surprise

A really pleasant surprise, both to contribute to and to read and consult. I like the way it builds up a composite obit. Uploading and other aspects of the site can be a bit cumbersome. Why donate through just giving and pay their extortionate 'voluntary' fee when you can just send money directly to the chosen charity? That really really stinks (it's possible, but again cumbersome and not clear how, to avoid this fee)

May 9, 2026
Unprompted review
Rated 2 out of 5 stars

Website error problem to be resolved - URGENTLY !

Does what would be expected of such a website - has a photo of the deceased, some words / obituary and a facility for making a donation to the designated charity / fund.
What does NOT work, is the option for donors to remain anonymous - as the donor's name is automatically displayed on the public view, despite ticking the 'no name' box.
Need to get this error sorted sooner rather than later . . . it is of major concern to a good number of donors ! ! !

May 9, 2026
Unprompted review
Rated 5 out of 5 stars

Really easy to use

Really easy to use. You can write condolence messages, advise if you are attending the funeral, upload photos and light a candle. I thought it was brilliant.

May 8, 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic site

Fantastic site it is so nice to be able to leave those left behind a message, and light a candle for the person who has passed.
Also to leave a donation to, read about them and find out about the funeral and wake too is very helpful.

May 6, 2026
Unprompted review
Rated 5 out of 5 stars

Easy to find someone

I was looking to see if my old boss was still alive and found him on Funeral Guide, sadly, deceased. I left a message and a candle for him. Very good website.

May 5, 2026
Unprompted review
Rated 5 out of 5 stars

Compassionate and Respectful

Excellent service from Glasgow Independent Funeral Care provided our family needs with care and compassion while keeping my brother safe in their care with respect and dignity.
David guided us every step of the way and this really helped at the most difficult time in our life.
I would highly recommend David and his team as organising a funeral for a loved one is very distressing but that burden was removed from us by David who take care of everything.

April 24, 2026
Unprompted review

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