Funeral Guide Reviews 457

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 449 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service for its professionalism, compassion, and respect, especially during difficult times. Many appreciate the helpful and caring staff who provide support and make the grieving process more manageable. The website is frequently highlighted as easy to navigate, allowing users to leave messages, light candles, and find funeral information effortlessly. However, some people mentioned occasional issues with the website, such as difficulties with uploading content or finding the terms and conditions tick box. A few users also noted that the JustGiving platform automatically adds a donation fee, which can be difficult to adjust. Additionally, there were isolated instances where links did not work or deceased names could not be deleted from pages.

What people talk about most

User experience

Customers had positive experiences with user experience. Many reviewers found the platform very easy and... See more

Service

Reviewers highlight positive aspects of service. Customers consistently praise the compassionate and... See more

Website

Consumers find the website to be positive, highlighting its ease of navigation and the clear information... See more

Staff

Clients share positive opinions on staff. Customers consistently praise the staff for their exceptional care,... See more

Product

Reviewers mention positive feedback about the product. Customers found it brilliant and appreciated being... See more

Reviews shaping this summary

Rated 5 out of 5 stars

W.E.Pinder son family funeral home since 1914 very helpful caring giving support John family staff all brilliant 🤩 🤩👏👏 memories for mothers 💕🌹day fathers 💙😍day Easter Christmas light cand... See more

Rated 5 out of 5 stars

G.Brooke are truly family mr Brooke who found the family business was an hardworking honest diligent mindful man and he's instilled that ethos in the business the staff are understanding caring and m... See more

Rated 5 out of 5 stars

Fantastic site it is so nice to be able to leave those left behind a message, and light a candle for the person who has passed. Also to leave a donation to, read about them and find out about the f... See more

Rated 5 out of 5 stars

It was easy to follow the link, telling the family that we will be attending the funeral and reception. We also found it useful that we could write something about us to let the family know, how we k... See more


Company details

  1. Funeral Director
  2. Funeral Home
  3. Review Site

Written by the company

Funeral Directors Comparison & Review Site


Contact info

4.8

Excellent

TrustScore 5 out of 5

457 reviews

5-star
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1-star

Hasn’t replied to negative reviews

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Rated 4 out of 5 stars

A really pleasant surprise

A really pleasant surprise, both to contribute to and to read and consult. I like the way it builds up a composite obit. Uploading and other aspects of the site can be a bit cumbersome. Why donate through just giving and pay their extortionate 'voluntary' fee when you can just send money directly to the chosen charity? That really really stinks (it's possible, but again cumbersome and not clear how, to avoid this fee)

May 9, 2026
Unprompted review
Rated 2 out of 5 stars

Website error problem to be resolved - URGENTLY !

Does what would be expected of such a website - has a photo of the deceased, some words / obituary and a facility for making a donation to the designated charity / fund.
What does NOT work, is the option for donors to remain anonymous - as the donor's name is automatically displayed on the public view, despite ticking the 'no name' box.
Need to get this error sorted sooner rather than later . . . it is of major concern to a good number of donors ! ! !

May 9, 2026
Unprompted review
Rated 5 out of 5 stars

Really easy to use

Really easy to use. You can write condolence messages, advise if you are attending the funeral, upload photos and light a candle. I thought it was brilliant.

May 8, 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic site

Fantastic site it is so nice to be able to leave those left behind a message, and light a candle for the person who has passed.
Also to leave a donation to, read about them and find out about the funeral and wake too is very helpful.

May 6, 2026
Unprompted review
Rated 5 out of 5 stars

Easy to find someone

I was looking to see if my old boss was still alive and found him on Funeral Guide, sadly, deceased. I left a message and a candle for him. Very good website.

May 5, 2026
Unprompted review
Rated 5 out of 5 stars

Compassionate and Respectful

Excellent service from Glasgow Independent Funeral Care provided our family needs with care and compassion while keeping my brother safe in their care with respect and dignity.
David guided us every step of the way and this really helped at the most difficult time in our life.
I would highly recommend David and his team as organising a funeral for a loved one is very distressing but that burden was removed from us by David who take care of everything.

April 24, 2026
Unprompted review

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