Furncare Reviews 

548
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 102 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being exceptionally helpful, professional, and friendly, often going above and beyond during deliveries. People frequently highlight the efficient and timely service, noting that furniture is unpacked, assembled, and packaging removed with great care. Product quality is consistently excellent, contributing to a first-class experience. However, some people encountered occasional challenges with product placement or suitability, such as items not fitting. Yet, consumers consistently commended the delivery teams' persistent efforts to find solutions.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their helpfulness, professionalism, and... See more

Delivery service

Consumers find delivery service to be positive, with many reviewers praising the helpfulness and... See more

Service

Customers had positive experiences with service, consistently praising the professionalism and helpfulness of... See more

Product

Clients share positive opinions on product, with many recommending the company and its offerings due to their... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Brad and Eryk were amazing, they were extremely helpful and kindly dismantled our furniture and then took it away along with a wardrobe for disposal. They went above and beyond and we were extremely g... See more

Company replied

Rated 5 out of 5 stars

Bogusz provided an excellent delivery service to Queens Court Care Home. He delivered 15 chairs, a wardrobe, a chest of drawers and a bedside cabinet with a positive and helpful attitude throughout. H... See more

Company replied

Rated 5 out of 5 stars

Ian arrived at the care home that I manage 2 days earlier than expected which is absolutely fine! He was polite, chatty and very efficient. He was interested in our pet tortoise Dexter and expressed h... See more

Company replied

Rated 5 out of 5 stars

Jason and Paul were simply the best. Their attention to detail was second to none and their workmanship was truly exceptional. Every part of the job was completed with care, precision and genuine prid... See more

Company replied


Company details

  1. Furniture Wholesaler
  2. Furniture Accessories
  3. Furniture Maker
  4. Furniture Store

Written by the company

At Furncare, our mission is to be the first-choice furniture brand for every designer in care. Guided by our commitment of transforming spaces and elevating lives, we design and manufacture furniture that enhances wellbeing, and enriches every care environment.


Contact info

4.9

Excellent

TrustScore 5 out of 5

548 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(548)

97 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Delivery driver was great as usual (…

Delivery driver was great as usual ( Bogusz)
Very great service

March 6, 2025
Unprompted review
Furncare logo

Reply from Furncare

Hi Dean, thanks for leaving a review - we're pleased to hear Bogusz provided a great service! We'd love to know how we can make your next experience a 5-star one. Let us know how we can improve!

Rated 5 out of 5 stars

Brilliant

Got a delivery today and the driver worked so hard today and was so friendly. Shaun we take our hats off to ye. Thank you so much. You're a credit to the company.

March 5, 2025
Unprompted review
Furncare logo

Reply from Furncare

Hi Dennis, thank you so much for great feedback. We will pass on your kind words to Shaun!

Rated 5 out of 5 stars

Delivery was faultless

Delivery was faultless, Kristof was polite and professional.

March 5, 2025
Unprompted review
Furncare logo

Reply from Furncare

Hi Rebecca, thank you for your kind words about Kristof's delivery. We're thrilled to hear you had a great experience with us.

Rated 5 out of 5 stars

Personalise Attention

Delivery guys showed personalise attention, friendly, helpful attitude and exceeding expectations.

March 5, 2025
Unprompted review
Furncare logo

Reply from Furncare

Hey Jenny, we're so pleased to hear your experience with Furncare was a good one! Looking forward to serving you again soon.

Rated 5 out of 5 stars

Highly recommended service

Łukasz and Boguś have delivered our furniture and we are very pleased with their service. Furniture was delivered early in the morning and was well protected and secure. Thank you and highly recommended.

March 5, 2025
Unprompted review
Furncare logo

Reply from Furncare

Hello Edyta, thank you for your great review. We will be sure to pass on the feedback to Lukasz and Bogusz!

Rated 5 out of 5 stars

Kristof and Lukasz where really helpful…

Kristof and Lukasz where really helpful in putting all the chairs in first floor dining rooms and unpacking tem. 5 star service 😀

February 26, 2025
Unprompted review
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Reply from Furncare

Hi Mark! Thank you for your review, your feedback means a lot to us. We will be sure to pass on the kind words.

Rated 5 out of 5 stars

Refurbishment project

We have been carrying out an extensive refurbishment of a care home, and have worked closely with the team at Furncare, from ordering, through to furnishing the home. The team have been excellent. Their communication has been very good at all stages of the project. When they have been in the care home, they have been very efficient and hard working, and have done everything possible to make the process as easy as possible. In particular, Jayson, Sean and Kristoff have been invaluable with the help and support provided. All have gone above and beyond and have ensured that the very best service has been provided to us.

February 17, 2025
Unprompted review
Furncare logo

Reply from Furncare

Hi Dani - thank you so much for your amazing review, your feedback means a lot to us. We're so pleased to hear that the project delivery went well and you are happy with the outcome. We'll be sure to pass on the kind words to our delivery team. Looking forward to working together again!

Rated 5 out of 5 stars

Great service

Kristof was extremely helpful polite and professional he could not do enough to make sure everything was how they wanted a real credit to the company

February 21, 2025
Unprompted review
Furncare logo

Reply from Furncare

Hi Tracy, thank you for your kind words, we will be sure to pass them on. Your feedback means a lot!

Rated 5 out of 5 stars

Recommend

We received a large delivery of sofas, chairs and side tables at Highfield Hall Care Home. Bogusz, the delivery man was extremely helpful, setting up and moving around the furniture. He removed all the packedging once the items had been unpacked.

February 19, 2025
Unprompted review
Furncare logo

Reply from Furncare

Hi Janet, thanks for your awesome review! We'll be sure to pass on the kind words to Bogusz, it will make his day!

Rated 5 out of 5 stars

We had some furniture delivered by…

We had some furniture delivered by Lucas. He was very efficient and professional. He removed the old furniture and delivered and built the new quickly.

February 18, 2025
Unprompted review
Furncare logo

Reply from Furncare

Hi Katy, we're so pleased to hear your experience with Furncare was a five star one! Thank you for your kind words.

Rated 5 out of 5 stars

Furncare have been amazing

Furncare have been amazing. The curtains they have supplied are of the highest quality. Our company has also had furniture in the shape of wardrobes, chest of drawers and lounge chairs. The chairs were bespoke ordered and are perfect for our requirements and the bedroom furniture is of such a high quality with soft closing doors and drawers and they are sturdy and attractive. The advice we have received regarding orders is top notch, nothing is ever too much trouble. On one occasion there was an error made regarding the measurements of curtains and we were under a time restraint. I contacted the company and within 48 hours the replacement curtain had been made and was delivered. The follow up service is also very good and I wouldn't hesitate to recommend Furncare.

February 13, 2025
Unprompted review
Furncare logo

Reply from Furncare

Hi Clare,

Thank you for your lovely feedback! We’re delighted to hear you’re pleased with the quality of our products and our customer service. It was our pleasure to resolve the curtain issue quickly.

We truly appreciate your recommendation and look forward to working with you again!

Team Furncare

Rated 5 out of 5 stars

Fantastic

Fantastic delivery and efficiency from Jasson within a busy care home setting. The quality of the service and furniture delivered is brilliant. We have had very positive feedback from the look and style of the nursing beds and furniture to match which makes our care home look homely and inviting. Thank you Furncare - we will continue to order from you.

January 29, 2025
Unprompted review
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Reply from Furncare

Hi Jazz, thank you for your awesome review! We're so pleased to hear that you had a positive experience with Furncare and we look forward to delivering again!

Rated 5 out of 5 stars

Massive thank you to Ian your delivery…

Massive thank you to Ian your delivery driver he has been an absolute star and so helpful with us with unpacking and putting the furniture were we needed it, he definitely deserves recognition for his helpfulness and professionalism

January 29, 2025
Unprompted review
Furncare logo

Reply from Furncare

Hi Katie! Thanks so much for your review - we appreciate your kind words and will be sure to pass them onto Ian.

Rated 5 out of 5 stars

Good service

Sean was brilliant today..he made sure we have furniture delivered with zero damages

January 24, 2025
Unprompted review
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Reply from Furncare

Hi Alina, thank you for your review! We will be sure to let Sean know. Thank you for choosing Furncare.

Rated 5 out of 5 stars

Ian and Jason was friendly and helpful

Ian and Jason was friendly and helpful

January 23, 2025
Unprompted review
Furncare logo

Reply from Furncare

Hello! Thank you for your review - we value your feedback and will be sure to pass on the kind words to Ian and Jayson.

Rated 5 out of 5 stars

Jayson and Lance great guys finished…

Jayson and Lance great guys finished the job quickly with no issues 10 out of 10

January 20, 2025
Unprompted review
Furncare logo

Reply from Furncare

Hi Mark, thank you for your great review! We'll be sure to pass on the kind words to Jayson and Lance.

Rated 5 out of 5 stars

Really good

Really good, helpful man

January 16, 2025
Unprompted review
Furncare logo

Reply from Furncare

Hi Simon, thank you for your review! We appreciate your valued thoughts.

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