Furnisho Reviews 

487
TrustScore 3 out of 5

3.0

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Rated 4 out of 5 stars

Good value product and decent quality, only draw back is that Furnisho do not stock the trims for the cladding panels which means having to look else where for the trims which inevitably means more... See more

Company replied

Rated 1 out of 5 stars

quality of item is very very low, some of the items had heavy black writing on them and chunks out of the draweres, took 3 of us 6 hours to put this awful item together only to find that it was unfi... See more

Company replied

Rated 4 out of 5 stars

The two scrolled leather dining chairs that we purchased from Furnisho are excellent and represent excellent value for money for the quality of chair that they supplied. They weren't great commu... See more

Rated 3 out of 5 stars

Website was easy to use, was kept informed by e-mail at every stage. Even arrived a week and a half earlier then expected. Only problem was item has a few chips in and also a mark on the chair. Delive... See more

Company replied

Company details

  1. Furniture Store
  2. Bedroom Furniture Store
  3. Living Room Furniture Store
  4. Sofa Store

Information provided by various external sources

Furnisho offer high quality furniture, at the most competitive prices you'll find online. If you're looking for beds, sofas or designer chairs, look no further.


Contact info

3.0

Average

TrustScore 3 out of 5

487 reviews

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3.0

All reviews

(487)

0 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

customer friendly

To start with there was some confusion about stock, once that was sorted they could not have been more helpful. Excellent product, well pleased, came when they said it would. Recommended.

November 1, 2013
Unprompted review
Rated 5 out of 5 stars

Outstanding

I ordered 6 chairs on the Friday was given a delivery day as following Tuesday said there wouldn't be anyone there until Wednesday no problem they were delivered on Wednesday as requested. Chairs were first class, decided to order two more they came within two days of them being ordered same quality and at the reduced price as the first six. Excellent service. Would highly recommend especially as we were scammed by another company who didn't exist.

October 30, 2013
Unprompted review
Rated 5 out of 5 stars

Great service, great product

Good solid product of excellent quality and very good and timely delivery service,
I can highly recommend furnisho and will order again!

October 29, 2013
Unprompted review
Rated 1 out of 5 stars

awful bed not fit for purpose

quality of item is very very low, some of the items had heavy black writing on them and chunks out of the draweres, took 3 of us 6 hours to put this awful item together only to find that it was unfit for purpose because the so called wooden slats did not fit properly and as soon as you even tried to lay on the bed with the matress half of the slats collapsed so you cant even lay on the 'bed'. shoddy item, unuseable. Am trying to get money back as this item is unfit for use as a bed.

Jane

October 22, 2013
Unprompted review
Furnisho logo

Reply from Furnisho

Hi Jane,

Thank you for your feedback. I am sorry to hear this. I can assure you this is an isolated case, we will contact you today to discuss a solution most suitable for you. We aim to achieve 100% customer satisfaction.

Kind Regards
Andy

Rated 1 out of 5 stars

Appalling service

Waited four months for delivery and received a damaged sofa bed which they will not collect or refund my money. 175 pounds wasted .

October 19, 2013
Unprompted review
Furnisho logo

Reply from Furnisho

Hi Beryl,

Thank you for your feedback. I am sorry to hear this. Your feedback has been escalated to a manager. You can expect a call later today to discuss a solution most suitable for you.

Kind Regards
Andy

Rated 1 out of 5 stars

Poor customer service.

I have not received my order yet. so I am unable to comment .I was not informed item was not in stock before I ordered,.If I had known beforehand I might have looked elsewhere to purchase the item.

October 15, 2013
Unprompted review
Rated 2 out of 5 stars

Good Service, Product not as good

Great service, item delivered next day as promised,
item not as good, very poor instructions, tells you to use 1 screw but already used them so have to use other ones. not great to follow. couple of marks also on the bed.

October 11, 2013
Unprompted review
Furnisho logo

Reply from Furnisho

Hi Paul,

Thank you for your feedback. I am sorry to hear this. We always advise contacting us if you experience any difficulty in assembling your item, we appreciate with a larger item like a bed more assembly is required. We aim to achieve 100% customer satisfaction, if you require any further assistance please do not hesitate to contact me at sales@furnisho.co.uk

Kind Regards
Andy

Rated 4 out of 5 stars

Lovely recliner

The recliner I ordered is very good quality and easy to assemble. The only down fall was the delivery as I was sent a text saying it would arrive between 10.59 and 11.59 am . I had a neighbour waiting for this delivery but was disappointed to learn that even though a time slot was quoted he had to wait all day as it did not arrive till between 3.30 and 4.00 pm. Why give a time slot when it can't be up held.

October 10, 2013
Unprompted review
Rated 3 out of 5 stars

easy too use website, kept informed. shame about the delivery company.

Website was easy to use, was kept informed by e-mail at every stage. Even arrived a week and a half earlier then expected. Only problem was item has a few chips in and also a mark on the chair. Delivery driver was very unhelpful, even left the very heavy chair around the other side of the house and when my daughter asked him to bring it round he said he was too busy and left her to do it.

October 9, 2013
Unprompted review
Furnisho logo

Reply from Furnisho

Hi Alison,

Thank you for your feedback. I am sorry to hear this. We aim to achieve 100% customer satisfaction. Rest assured your feedback will be forwarded onto our delivery partner to ensure this does not happen again. Should you require any further assistance, please do not hesitate to contact me.

Kind Regards
Andy

Rated 2 out of 5 stars
Furnisho logo

Reply from Furnisho

Hi Anne,

Thank you for your feedback. I am sorry to hear this. Considering the volume of parcels we ship out each day we appreciate a small number may be damaged during transit however we will always ensure any issues that arise are resolved swiftly. Please contact us with your order details at sales@furnisho.co.uk and we will resolve this matter for you swiftly.

Kind Regards
Andy

Rated 5 out of 5 stars

Great price and efficient service

I would highly recommend Furnisho to anyone .The website is easy to use . The goods were delivered when they said they would be and they even texted me twice on the day to say they were coming and the day before. The goods were easy to assemble and had all the right bits. Their goods are very competitively priced and good quality.
I was slightly disappointed in my delivery man who didn't want to bring my goods up to the first floor as the lift wasn't working.

September 30, 2013
Unprompted review

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