Absolutely well chuffed with a small double for my 18 year old granddaughter's who says its really comfy.. Prompt delivery. Sturdy base with 2 draws , mattress thick an comfy 😴 👌 . Excellent... See more
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Beautiful bed and very comfortable but middle bit of wood on underneath was too high and had to cut down also being a single mum I struggled to get up 8 flights of stairs into my flat by myself...driv... See more
Company replied
Our, bed arrived, we bought the Swan Sleigh Bed, it is absolutely beautiful well made fantastic colour the Navy, with the crystal studs. Easy to put together one ring spanner needed, I already had. Th... See more
Company replied
I ordered a bed base from Furnishop. The website was easy to navigate even for a luddite. The email confirmation gave the probable delivery date. I was contacted when the bedbase was due to be deli... See more
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Company details
Written by the company
We Are One of The Biggest Furniture Manufacturers in United Kingdom. As a leading furniture specialist, Furnishop is wholly owned independent company. Furnishop specialists have been creating new designs and the latest trends when it comes to furniture, we manufacturer all our own goods and have 30 years of experience. In addition to our competitive prices, we offer high-quality products that are made in the UK. We want our customers to enjoy shopping, so you won't feel pressured to buy anything. When it comes to beautiful, Furnishop aims to provide you with the best furniture at the best price with no compromise on quality. Why Choose Us We offer handmade furniture with the best quality of wood and other handpicked material from the best UK manufacturers, not only are we able to offer something for everyone, but we can also assure you that you're buying a high-quality and affordable item. Aside from our competitive prices, we also manufacture high-quality products in the UK. Furnishop offers you a wide range of hand-crafted furniture that is crafted to your specifications. Whether your style is simple but elegant, or vibrant, but classy, you'll find a piece of furniture that matches your decor. All About Customer Service Our goal at Furnishop has always been to put the customer first. We understand the importance of quality and the look of the furniture. The fact that we have amazing prices and products is great, but it doesn't mean anything if we won't be humane and helpful in every aspect, from ordering process to the delivery. If there is anything wrong, just contact us, and we will fix it. Buyers at our company are passionate about great design and travel the world to find furniture that will inspire and delight our customers. The pieces that they select are always of the highest quality. You can visit us to know more about our quality of furniture as there are many reviews of clients that have purchased our furniture and they will share their experiences of shopping with us. Be on the lookout for special discounts on certain products. To learn more about our range of furniture. we hope your shopping experience has been pleasant and we hope to be delivering your goods to you with our friendly delivery drivers. Get A Free Brochure You can browse our latest brochure in-store or download one online today. If you provide us with your contact information, we'll send it to you for free. Need it now? View our digital version.
Contact info
United Kingdom
- www.furnishop.co.uk
4.6
Excellent
74 reviews
No recent history of asking for reviews
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After ordering my divan I realised I…
After ordering my divan I realised I needed one with storage so after a very fast call with jas she sorted the order and within 48hours I had the replacement and beautiful it is too. High quality furniture and fantastic customer services. I will Definitely be using the shop again for future purchases.
Highly recommended ⭐️⭐️⭐️🌟🌟
March 3, 2023
Unprompted review
Reply from Furnishop
Hi Gary,
Thank you for taking the time to leave a generous 5* review.
We are delighted to hear that you're happy with your order received and that we were able to fix the matter in concern within a timely manner. Furthermore, thank you for sharing your customer experience.
We hope your new bed looks lovely in it's new home and wish you many years of a wonderful and restful sleep.
Should you require further assistance, then please do not hesitate to contact us.
We look forward to you shopping with us again soon.
Kind regards
Furnishop.co.uk
FabFabulous bed
Fabulous. The mattress absolutely spot on . So comfortable especially for my back .
Worth every penny . Definitely buy again
Thank you
March 3, 2023
Unprompted review
Reply from Furnishop
Hi Elizabeth,
Thank you so much for taking the time to leave Furnishop a generous 5* review.
We are delighted to hear that you are very happy with your mattress ordered.
We wish you many years of a restful sleep. And we look forward to you shopping with us again soon.
Kind regards
Furnishop.co.uk
Excellent service from start to finish…
Excellent service from start to finish came earlier than expected and the Superking divan bed with headboard and 4 draws is just what looking for
Would recommend to anyone
February 1, 2023
Unprompted review
Reply from Furnishop
Hi Jane,
Thank you so much for leaving a kind and generous review.
We are delighted to hear that you are happy with the services received. Furthermore, for sharing your customer journey.
We hope your new bed looks lovely in it's new home.
Kind regards
Furnishop.co.uk
Really impressed
Really impressed, was not expecting such a great level of service for great value items!
January 27, 2023
Unprompted review
Reply from Furnishop
Hi Frances,
Thank you for taking the time in leaving a positive 5* review.
We appreciate you sharing your customer experience.
Kind regards
Furnishop.co.uk
Terrible company
Firstly, they refuse warranty return
Terrible customer service from the beginnig. Even I called and ask about change delivery date they ignore this. I had to run quickly from work.
Definitely not recommended.
January 30, 2023
Unprompted review
Reply from Furnishop
Hi Anna,
Thank you for taking the time to leave your feedback.
Our customer service team are always on hand to assist our customers in the best possible way. However, if the matter in concern is not covered under the warranty or the reason is not valid and does not correspond with our Terms & conditions then we would not be able to assist you. However, saying that, there is always other alternatives to resolve any concerns. Therefore, no customer would have been refused assistance/support.
Should you wish to discuss the matter further then please do not hesitate to contact us.
Kindest regards
Furnishop.co.uk
Great Product and Superfast Delivery…
Great Product and Superfast Delivery Very Happy
January 12, 2023
Unprompted review
Reply from Furnishop
Hi Colin,
Thank you for leaving Furnishop a positive 5* review.
Kind regards
Furnishop.co.uk
Great service,bought a divan bed…
Great service,bought a divan bed through wowcher. Communication was good. We were contacted 2 days prior the Delivery date and also rang 20 minutes before delivered to let us know how long they would be. Would definitely order again. Thank you
January 13, 2023
Unprompted review
Reply from Furnishop
Hi Karen,
Thank you for taking the time to leave Furnishop a kind and generous review.
Furthermore, for sharing your customer journey.
We look forward to you shopping with us again in the future.
Kind regards
Furnishop.co.uk
The order online was very good
The order online was very good. Polite professional sales when i bought a prado bed and mattress. I was confirmed the bed would be taken to my upstairs room on delivery.
However the delivery man was unfriendly and refused to put the boxes and mattress in top second room . Considering i am old retired person I was disappointed and it was extremely unhelpful and inconsiderate of delivery man
December 30, 2022
Reply from Furnishop
Hi Siyyara,
Thank you for leaving your feedback.
We are sorry to hear that your delivery experience wasn't up to your expectations. However, the delivery service as stated on our Ts&Cs is a free kurb side delivery to the door only.
The extra service on the day should you require room service is between you and the driver. However, the driver can refuse as the driver is not obliged to do so. Furthermore, it is a one man delivery service hence the door service only.
If the driver was unpleasant/rude then we will investigate this further. We do not expect any of our drivers to speak to any of our customers in such a manner.
Kind regards
Bedsdivans.co.uk
Order arrived exactly as promised and…
Order arrived exactly as promised and in good condition
December 8, 2022
Reply from Furnishop
Hi Peter,
Thank you leaving a 5* review.
We really appreciate it.
Kind regards
Bedsdivans.co.uk
Delivered on time very nice delivery…
Delivered on time very nice delivery people rang me up 10 mins before bed very easy to assemble
November 26, 2022
Reply from Furnishop
Hi Pamela,
Thank you so much for leaving a 5* review.
Kind regards
Bedsdivans.co.uk
Purchased sofa from Furnishshopuk want…
Purchased sofa from Furnishshopuk want to return sofa not very helpful won't collect have to sort out my own shipping
November 25, 2022
Reply from Furnishop
Hi Peter,
Thank you for your feedback.
If you wish to return the sofa, then you can either arrange a return with ourselves via a courier. However, there is a fee.
If you the customer is unhappy with the price the courier is charging then you would have been advised that you can arrange your own courier return.
We would never refuse a return. therefore, I feel there has been a misunderstanding in communication.
Should you require further assistance then please do not hesitate to contact us.
Kind regards
Furnishop.co.uk
very efficient and excellent company
very efficient company. Quick delivery by their own courier, phoned the day before to check delivery time was ok for me. item delivered to my hall exactly on time to the minute! I am very impressed. Would shop online with Furnishopuk again and recommend to others.
November 18, 2022
Reply from Furnishop
Hi Olwen,
Thank you for your generous and kind review. Furthermore, for sharing your customer journey.
We hope your new bed looks lovely in it's new home.
We look forward to you shopping with us again in the future.
Kind regards
Furnishop.co.uk
Delivery Chaos
Delivery and customer service absolutely awful. I received a single text message with a 4-hour delivery window for my sofa. I took time out to work from home and ensured I was in the house during this time. I had to reshuffle a host of other things to ensure this was so. I was also annoyed that a random charge of £20 cash was to be demanded of me should I ask for any help taking the item inside as this was not made clear during the purchase flow online. The fact that the text was not from an official courier also concerned me. It did not mention where it was being delivered to or who the courier company was.
I had a single missed call from the same number that sent the text message at 3:24pm that day - I missed the call because I have my phone on silent to avoid being interrupted every 5 minutes at work by calls. When I tried to call this number back a number of times at 4:09 to find out what was going on there was no answer (they were probably driving). I then called the company itself as I was frustrated that I had had a missed call but nobody had knocked on my door. I would have heard them as my two dogs would have barked loudly. I voiced my frustrations, admittedly in an increasingly heated manner due to how I was being spoken to like a moron for having missed a phone call. Due to the random £20 charge mentioned in the text message to take the item inside the likelihood that the courier had just drop called and given up without even getting out of their car seemed plausible. This consequently greatly vexed me as a phone call is no substitute for knocking on the door as constituting sufficient effort to deliver the item. Especially considering I had rearranged my entire day for the delivery.
This is how the situation currently looked to me, however, it turns out that they had tried to deliver to my billing address (my parent's house in Wales). There was no sense of understanding from the customer service representative about why I was so upset about this prior to learning that they had attempted to deliver to a different address - I wasn't actually initially upset but their patronizing tone and absurd expectations that I shouldn't have missed that one call from the courier (I often have my phone on silent in order to mitigate the intrusive effect of phone calls on my working day) escalated the situation beyond what I felt comfortable. Continually threatening to hang up and calling out my frustration as being unwarranted only served to escalate the situation. The customer service representative gleefully accused me of not using a delivery address that was different to my billing address and very smugly said "don't worry we all make mistakes." I went through again to check the exact purchasing flow and where the mistake could have been made. Turns out that there is no option to add a different delivery address to the billing address.
I was then belittled and spoken down to for the remainder of the conversation in some sort of bizarre power struggle to get a product that I had paid for delivered because the customer service representative had perceived my frustration at the situation as apparently unwarranted. He continued to escalate the conversation beyond what was professional in a way that was patronizing and therefore increasingly infuriating. I left the phone call just wanting a refund. I later sent a bunch of screen shots outlining how the purchasing flow did not allow for an alternative delivery address to be specified. To their credit they have tried to rearrange the delivery but I have no idea whether it will be timely or they will charge me for it.
November 23, 2022
Reply from Furnishop
Hi Viola,
Thank you for taking the time to leave your feedback.
I can confirm since this incident occurred we have successfully delivered your item to the delivery address.
The website, however does give you the option to select the billing address and then the shipping address. Therefore, we are unsure why this would have happened. Furthermore, whilst placing the order if there was no option for you to add a shipping address, then you could have easily contacted us and made us aware and we would have updated the delivery details for you without hesitation.
IN regards to the £20 fee mentioned, this would have only popped up in conversation if you had assisted delivery into your property. Delivery Tcs&Cs are free kurb side delivery to the door only or to the communal entrance of a building if the property is an apartment or flat.
The delivery service is a one man service hence the delivery to the door only. The driver is not obliged to enter your property. However, if you had insisted the driver deliver inside the property then a fee would have been discussed/arranged with you prior to the order coming out.
We hope that your order looks lovely in it's new home.
Should you ever require further assistance then please do not hesitate to contact us.
Kind regards
Furnishop.co.uk
Reply from Furnishop
Hi Malcolm,
Thank you so much for leaving a 5* review.
We hope your new bed looks lovely in it's new home.
Kind regards
Furnishop.co.uk
I got some nice furniture at very cool…
I got some nice furniture at very cool prices plus the customer service experience that followed with delivery of my goods were fantastic. The furniture made my new home heavenly for me and my family.
November 8, 2022
Reply from Furnishop
Hi Odunayo,
We are so glad to hear that you are happy with our services and goods delivered. Furthermore, for sharing your customer experiences.
Thank you so much for choosing Furnishop to furnish your new home.
Our best wishes to you and your family in your new home and abundance of happiness.
Should you require further assistance now or in the future, then please do not hesitate to reach out.
We look forward to you shopping with us again the future!
Kind regards
Furnishop.co.uk
Driver was not willing to bring items…
Driver was not willing to bring items up till I refused the order then eventually he did bring the items up.
November 17, 2022
Reply from Furnishop
Hi Musamod,
Thank you leaving your feedback.
All deliveries are a free kurb side delivery to the door only if a house or communal entrance if an apartment/flat. (Please refer to the Ts&Cs on our website) Therefore, the driver isn't obliged to take goods into the property. Furthermore, the service provided is a one man delivery service only hence the reason.
Also, If there was damage occurred whilst doing so. Therefore, it protects the driver and yourself if that was to happen.
We would have asked the driver on this occasion to assist take it in as a goodwill gesture, with no charge. Any extra service is between the customer and the driver and if you require extra services then the driver would charge a small fee. Which in this case he did not.
We hope your new wardrobe looks lovely in it's new home.
Kind regards
Furnishop.co.uk
Delivered on time and really pleased…
Delivered on time and really pleased with the bed for the price
November 16, 2022
Reply from Furnishop
Hi Alison,
Thank you leaving Furnishop a generous 5* review.
We really appreciate it.
Kind regards
Furnishop.co.uk
Excellent service
November 12, 2022
Reply from Furnishop
Thank you Mrs Lattka, for taking the time in leaving Furnishop a generous 5* review.
Kind regards
Bedsdivans.co.uk
Worst customer service
Disappointing that I had to give 1 star at all.
Delivery arranged twice, each time they promised to call 30 mins before, never received a call. I emailed them 3 times and didn’t get a response until I complained to the contractor.
I then received some off hand responses that it was my fault that I wasn’t in when I clearly was and that they were keeping my money.
Probably one of the worse customer service departments I’ve ever dealt with
November 13, 2022
Unprompted review
Reply from Furnishop
Hi Ann Stevens
Thank you for leaving your feedback and sharing your experience.
I can see that yes you were scheduled for delivery on 2 separate occasions.
In order to arrange delivery we need to be able to get in touch with you via phone or email.
We called you on numerous occasions to arrange the delivery, we also left text messages. Furthermore, emailed you that we are trying to arrange delivery. And for you to provide a valid contact number.
This was provided after the first failed attempt of delivery which we attempted to delivery even though you did not confirm the time slot provided. You then emailed to ask where your delivery was as you have been waiting indoors since 8am. Furthermore, we provided you with images of the driver outside your property at 8:27am. However, no one was at the address and as the number provided at the time was incorrect the driver could not get in touch with you.
The second attempt was made a few days later which you did confirm via email and provided a valid contact number. However, for the second time no one was present at the property and no answer when the driver attempted to call you.
We followed all our necessary guidelines to remain in contact with you at all times both via email and call. It's unfortunate this has resulted with your order not reaching you and bearing in mind yes, we do offer free delivery. However, each attempt has been at a cost to us.
I believe an agent is in contact with you, your request will be resolved in a timely manner.
Kind regards
Furnishop.co.uk
The website was easy to navigate and…
The website was easy to navigate and ordering was straightforward. I was contacted the following day to confirm the order as there was a change and delivery date. The items were delivered within the time agreed. Very professional company.
November 11, 2022
Reply from Furnishop
Hi Gina,
Thank you for a lovely and generous review.
Furthermore, for sharing your customer journey.
We look forward to you shopping with us again!
Kind regards
Bedsdivans.co.uk
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