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Furniture786 Reviews 

771
•
TrustScore 5 out of 5

4.9

Living Room Furniture Store
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Review summary

Created with AI, based on recent reviews

Evaluating 629 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the positive nature of the staff, noting that the delivery drivers were often polite, friendly, and very helpful. Consumers frequently appreciate the service quality, including the convenience of arrangements and the care taken with both the furniture and the customer's property during delivery. However, some customers also noted concerns regarding product issues, mentioning that one instance involved items arriving damaged with holes and loose staples. A few others expressed dissatisfaction with the furniture quality, with some reviewers describing the material as awful and others suggesting a need for repairs after purchase.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting helpful and professional delivery... See more

Delivery service

Reviewers highlight positive aspects of delivery_service, noting that drivers are consistently polite,... See more

Service

Users describe positive interactions with service, highlighting prompt responses and punctual deliveries.... See more

Product

Reviewers mention positive feedback about product quality, noting that the items are comfortable, well-made,... See more

Quality

Clients share positive opinions on quality, noting that products are well made, comfortable, and true to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Thank you so much for your help, Dil and the help of the other guy within the van (sorry I don’t have your name) got my sofa in perfectly okay even up the stairs and really tried to help without just... See more

Rated 5 out of 5 stars

Delivery guys name DIL. These two guys were great. They delivered my sofas professionally, patiently and carefully. They were very polite and friendly. Would highly recommend. Thank you.

Rated 5 out of 5 stars

Great service, answered all of my questions before purchase promptly. Delivery was smooth and easy. Product is exactly as stated and is true to the photo. Highly recommend.

Rated 5 out of 5 stars

Harman gave excellent service and the lady who came with him too was friendly and they were both polite. Very swift and easy delivery and arrived within the suggested timeframe. Thank you ☺️

Company details

  1. Living Room Furniture Store
  2. Furniture Store
  3. Sofa Store

Written by the company

We are a UK based online retailer specializing in high quality sofas, beds, and home furniture, delivering comfort and style directly to your doorstep. Our mission is to provide customers with modern, durable, and affordable furniture, paired with excellent customer service. From corner sofas to luxury beds, every piece is carefully selected to bring both comfort and elegance into your home. We pride ourselves on fast delivery across England, secure online shopping, and dedicated after-sales support to ensure every customer is satisfied with their purchase. Your comfort is our priority because a beautiful home starts with the right furniture.

Contact info

4.9

Excellent

TrustScore 5 out of 5

771 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 50% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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4.9

All reviews

(771)

763 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Order from furniture highly recommended…

Order from furniture highly recommended sofa sets or very nice and comfortable and the delivery service is very quick and the men in delivery umar is very nice guy and very helpful.
Highly recommended furniture786

August 12, 2026
Unprompted review
Rated 5 out of 5 stars

Sofa Delivery

Delivery was so quick and efficient. Drivers were very friendly and polite and kept me fully updated about delivery details. Dil was fantastic - thank you so much :)

August 11, 2026
Unprompted review
Rated 5 out of 5 stars

Amazing service

Amazing service , quick delivery! Really helpful people who helped come and drop my sofa off also big thanks to umar and the driver for bringing the sofa in!

August 12, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent delivery service

Excellent delivery service! My sofa was delivered this morning by two lovely people, and the man was called Harman. They were both very friendly, professional, and careful with the delivery.

They delivered the sofa safely, helped with the unpacking, and made sure it was placed exactly where I wanted it. I really appreciated how helpful and considerate they were.

Highly recommended! Great service from start to finish.

August 11, 2026
Unprompted review
Rated 5 out of 5 stars

I had a good experience with DIL

I had a good experience with DIL. He was polite, helpful and professional. He did a good job of delivering my sofas efficiently. I would recommend him, thank you DIL☺️

August 11, 2026
Unprompted review
Rated 5 out of 5 stars

Very good delivery

Very efficient, safe and clean.

Nice and friendly service.
Umar was very friendly and careful during delivery.

August 11, 2026
Unprompted review
Rated 4 out of 5 stars

Good customer service

They were very accommodating with the delivery and the delivery team was very polite. The corner sofa needed assembly and the hooks to the left were not aligned so we could not click it together. However it does not really affect the end result. The seats are firm and the back cushions are comfortable so it works for us. I spotted a few minor issues regarding the sizes of the cushions but again too minor to raise a complaint.
All in all it is a comfortable and good looking sofa at a decent price and it suited our needs. It’s also a big bonus that it’s made in the UK and that you get real costumer service. I would definitely recommend it.

July 24, 2026

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