Furniture Direct Online Reviews 

SHOCKING!!! From the sofas, to the customer service, to the delivery drivers.

Purchased a cream brand new U shape sofa.
The day it got delivered, the first box opened had an issue with the feet. The front one wouldn’t screw in as there was metal stopping this. Called them immediately. The women advised me to unbox and build the rest of the sofa. To which I did and there was more. Marks all over the sofa and footstool. Black marks like it had been scrapped. The box was patched also with a small piece of cardboard and tape. So they obviously aren’t caring if the sofa is damaged or not. After calling back and emailing in my photos it took them more than 5 days to reply. The offered a £90 discount to keep the sofa. Yes £90. To which I refused. I requested a replacement and sent them the sofa. New sofa came. First off, the sofa was collected the same day as other one was delivered. On taking out the damaged sofa, the delivery drives damaged my carpet with pulling the boxes out. Them damaged the other side with bringing the new couch in. More than a handful of times I have to ask them to be careful, to which they were just looking at me like I had two heads. They also decide it was a great idea to roll a boxed couch over soaking wet grass and leave them there before chucking them into a van. Anyway, onto the new sofa… doesn’t look like the photo. It looks used. Sad. The pillows are no where near the as fluffy or full as shown online. The sofas have a funny smell. There is a grey line down one of my cushions which they are trying to say is the way the fabric moves. I’m sorry, the sofa is black, not grey. I have explain this looks nothing like the photos and they want me to pay £199 for the sofa to be returns. I’m sorry, £199 for a sofa that doesn’t look like the sofa? A cushion higher than one another and a grey line. The sofa is meant to be brand new. Over a £1000 for a sad, depressed, saggy sofa. The customer service is absolutely shocking, their offered of ‘oh please keep the sofa and we can offer you…’ no. Please use a trusted sofa place and avoid this at all costs. They are very clearly just con artists. Who are sending cheap sofas and aren’t willing to give people their money back. Shocking company.

Very easy to deal with. Great delivery time and drivers found my place first time. Thank you Mark

Excellent quality and quick hassle free delivery

Sofa came very quickly looks lovely! Very easy to put together and delivery men were lovely too thank you would definitely recommend ordering from furniture direct

Order was quick and sofas are fab definitely would recommend .also they took our old ones away we were last on the list so it was around 8pm when they delivered I’m disabled but the guys rushed And they marked all my kitchen walls when bringing the old ones out and the new ones in .they just left all the rubbish in my front garden so I had to break the boxes down and put them at side of bin . Then had to make the sofas which was easy to be fair .the 2guys were just rushing to get back home

The arms of the sofa have no padding in them so you can feel the frame. The company wanted £150 to send it back

The communication was simple straightforward also there’s the prices which offers affordable payment plans . The quality of the sofa is amazing delivery quick easy and polite delivery drivers who offer to set up sofa if needed. The whole experience is professional hassle free I would recommend this company.

Absolutely brilliant service. Ordered new sofas on Wednesday 22ndApril and was advised delivery would be Friday 24th April. Was able to rearrange delivery with ease. Furniture arrived today as arranged and is absolutely gorgeous. So pleased with our Sorrento recliner sofa and chair. Beautiful material and so comfy. Great service would definitely use again

Great experience!! Beautiful sofa and the best price! My sofa has 2 lots of storage and pull out bed!! The fabric is so soft and clean and the sofa is very comfy!!

The price is fantastic and they offer plenty of payments plans which suit your needs, the interest is also very low!!

The delivery is so fast it took 4 days! The gentleman took my sofa out the boxes and brought it into my house save me doing it and they were very kind and rang me when they was half hour away

Great company and perfect sofas ♥️

Absolutely brilliant service. We love our sofa, it came so quickly and on a bank holiday. The delivery drivers were fantastic too! Thankyou!

We recently purchased a 2-seater leather recliner settee for our conservatory, and we’re really pleased with it. The whole process—from ordering to delivery—was smooth and efficient, with the settee arriving much quicker than expected. It’s very comfortable, perfect for relaxing, and it looks lovely in the space. A great addition to our home. We will definitely use Furniture direct again.

Really happy with the Toronto Corner Modular Sofa. Easy to put together, clean and neat. Excellent customer service as well with prompt replies via WhatsApp. 10/10 recommendation.

Good value furniture, delivered on time and good communication from the company

Fast and efficient, lovely u shaped sofa

Great service

Love my sofa came on time very comfortable

Ordered Tuesday and arrived on Thursday cannot believe how quick delivery was and would highly recommended
WELL DONE FURNITURE DIRECT

Such a lovely sofa and was delivered within 4 days, amazing quality for the price you can't beat it! would be brilliant if they did the matching pouffee to go with it

Electric 3 seater recliner sofa was very good condition and delivered within 3 days from day of ordering,
Delivery men were good straight in but no conversation at all